37
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ventura Foods
Marketing or Exec? Claim Your Free Account
About Ventura Foods' Brand
Ventura Foods – a leading producer of custom and proprietary dressings, sauces, mayonnaises, oils and other flavorings.
Brand at a Glance
80%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.5/5
Customer Service
Ventura Foods NPS
Ventura Foods's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Ventura Foods's customers would recommend using the product based on a scale of -100 to 100.
Ventura Foods Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Ventura Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Sep 2021 20 | Sep 2021 | 20 |
Oct 2021 33 | Oct 2021 | 33 |
Feb 2022 29 | Feb 2022 | 29 |
Dec 2022 33 | Dec 2022 | 33 |
Mar 2023 40 | Mar 2023 | 40 |
May 2023 27 | May 2023 | 27 |
Jul 2023 33 | Jul 2023 | 33 |
Dec 2023 22 | Dec 2023 | 22 |
Jan 2024 29 | Jan 2024 | 29 |
Aug 2024 37 | Aug 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ventura Foods NPS by Gender
Ventura Foods's NPS was rated 17 by Male customers on Comparably.
Male
17
Ventura Foods's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
Ventura Foods's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ventura Foods NPS by Ethnicity
Ventura Foods's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Ventura Foods NPS by Age
Ventura Foods's NPS was rated 67 points by customers ages 46-50 on Comparably.
Ventura Foods NPS by Usage
Ventura Foods's NPS was rated -34 points by customers who have used Ventura Foods's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Ventura Foods Customer Reviews
Out of the 2 Ventura Foods customer reviews 2 were positive and 0 were constructive. Ventura Foods customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Ventura Foods Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Ventura Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ventura Foods Customer Loyalty Score by Gender
Ventura Foods's Customer Loyalty score was rated 85 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ventura Foods.
Male
85%
Yes
Female
N/A
Yes
Ventura Foods Customer Loyalty Score by Ethnicity
Ventura Foods's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ventura Foods.
70
out of 100
Caucasian
Ventura Foods Customer Loyalty Score by Age
Ventura Foods's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ventura Foods.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
Ventura Foods Customer Loyalty Score by Usage
Ventura Foods's Customer Loyalty score was rated 100% by customers who have used Ventura Foods's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ventura Foods Product Quality
4.1/5
Ventura Foods has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Ventura Foods' overall Product Quality score rated by its users and customers.
Ventura Foods Product Information
Ventura Foods’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.venturafoods.com/
- Company Size
- 1,001-5,000 Employees
Industry
Food and Beverages
Quick Insights into Ventura Foods Product Quality
Ventura Foods's Product Quality score was rated highest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Ventura Foods' Product Quality.
Ranked Ventura Foods Product Quality the Highest
Ventura Foods Product Quality Score by Gender
Ventura Foods's Product Quality score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ventura Foods.
Male
4/5
Female
N/A
Ventura Foods Product Quality Score by Ethnicity
Ventura Foods's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ventura Foods.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Ventura Foods Product Quality Score by Age
Ventura Foods's Product Quality score was rated 4.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ventura Foods.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.6 | 46-50 | 4.6 |
Ventura Foods Product Quality Score by Usage
Ventura Foods's Product Quality score was rated 3.3 stars by customers who have used Ventura Foods's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ventura Foods Pricing
Ventura Foods ROI & Value For Money
3.9/5
Ventura Foods has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Ventura Foods' overall ROI score rated by its users and customers.
Quick Insights into Ventura Foods ROI
Ventura Foods's ROI score was rated highest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Ventura Foods' ROI score.
Ranked Ventura Foods ROI the Highest
Ventura Foods ROI Score by Gender
Ventura Foods's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ventura Foods.
Male
4.1/5
Female
N/A
Ventura Foods ROI Score by Ethnicity
Ventura Foods's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ventura Foods.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Ventura Foods ROI Score by Age
Ventura Foods's ROI score was rated 4.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ventura Foods.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.6 | 46-50 | 4.6 |
Ventura Foods ROI Score by Usage
Ventura Foods's ROI score was rated 3.6 stars by customers who have used Ventura Foods's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Ventura Foods Customer Satisfaction (CSAT)
Ventura Foods Customer Satisfaction (CSAT) Score
67 / 100
Ventura Foods has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ventura Foods Customer Satisfaction
Ventura Foods's Customer Satisfaction score was rated highest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Ventura Foods' Customer Satisfaction.
Ranked Ventura Foods Customer Satisfaction the Highest
Ventura Foods Customer Satisfaction Score by Gender
Ventura Foods's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ventura Foods.
67 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 16% | |
Very Dissatisfied | 17% |
Ventura Foods Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ventura Foods' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ventura Foods.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Ventura Foods Customer Satisfaction Score by Age
Ventura Foods's Customer Satisfaction score was rated 100 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ventura Foods.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% |
Ventura Foods Customer Satisfaction Score by Usage
Ventura Foods's Customer Satisfaction score was rated 33 points by customers who have used Ventura Foods's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ventura Foods Customer Service
3.5/5
Ventura Foods has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ventura Foods' overall Customer Service score rated by its users and customers.
About Ventura Foods's Customer Service
Address
Brea, CA 92821
Website
http://www.venturafoods.com/
Phone Number
(714)257-3700
Quick Insights into Ventura Foods Customer Service
Ventura Foods's Customer Service score was rated highest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Ventura Foods' Customer Service score.
Ranked Ventura Foods Customer Service the Highest
Ventura Foods Customer Service Score by Gender
Ventura Foods's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ventura Foods.
Male
3.3/5
Female
N/A
Ventura Foods Customer Service Score by Ethnicity
Ventura Foods's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ventura Foods.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Ventura Foods Customer Service Score by Age
Ventura Foods's Customer Service score was rated 4.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ventura Foods.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.6 | 46-50 | 4.6 |
Ventura Foods Customer Service Score by Usage
Ventura Foods's Customer Service score was rated 2 stars by customers who have used Ventura Foods's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Ventura Foods as an Employer
2.5/5
Ventura Foods has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Ventura Foods scored a 37 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Ventura Foods would recommend the brand to a friend. ENPS measures how likely Ventura Foods employees would recommend working at Ventura Foods to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 24% | Promoters |
|---|---|
| 9% | Passive |
| 67% | Detractors |
