2
NPS
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Core-Mark International
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About Core-Mark International's Brand
Core-Mark is one of the largest marketers of fresh and broad-line supply solutions to the convenience retail industry in North America. Among its major competitors, Core-Mark International is ranked in 2nd place for NPS while Daymon Worldwide is 1st, and McLane Company is 3rd.Their current market cap is $1.39B
Brand at a Glance
79%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Core-Mark International Ranking
- #2 / 4 of its competitors
Core-Mark International NPS
Core-Mark International's Net Promoter Score (NPS) is a 2 with 39% Promoters, 24% Passives, and 37% Detractors. Net Promoter Score tracks whether Core-Mark International's customers would recommend using the product based on a scale of -100 to 100.
Core-Mark International Overall NPS
| 39% | Promoters |
|---|---|
| 24% | Passives |
| 37% | Detractors |
Core-Mark International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 7 | Dec 2023 | 7 |
Jan 2024 2 | Jan 2024 | 2 |
Mar 2024 6 | Mar 2024 | 6 |
Apr 2024 13 | Apr 2024 | 13 |
May 2024 6 | May 2024 | 6 |
Jun 2024 9 | Jun 2024 | 9 |
Aug 2024 8 | Aug 2024 | 8 |
Sep 2024 8 | Sep 2024 | 8 |
Oct 2024 6 | Oct 2024 | 6 |
Nov 2024 6 | Nov 2024 | 6 |
Dec 2024 5 | Dec 2024 | 5 |
Feb 2025 3 | Feb 2025 | 3 |
How Other Brands Compare
Core-Mark International is ranked second for NPS among its competitors. Daymon Worldwide and McLane Company come in first and third, with Sysco coming in at #4. Among those competitors, it is the lowest valued company behind McLane Company.
Core-Mark International |  Sysco |  McLane Company |  Daymon Worldwide | |
| Global Ranking | #- | #146 | #- | #- |
| NPS | 2 | -17 | -10 | 60 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.39B | $39.81B | $605.12B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Core-Mark International NPS by Gender
Female customers rated Core-Mark International's NPS 51 points higher than Male customers.
Male
-66
Core-Mark International's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-15
Core-Mark International's NPS was rated -15 by Female customers on Comparably.
28%
Promoters
29%
Passives
43%
Detractors
Core-Mark International NPS by Ethnicity
Core-Mark International's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Core-Mark International NPS by Age
Core-Mark International's NPS was rated -25 points by customers ages 36-40 on Comparably.
Core-Mark International NPS by Usage
Core-Mark International's NPS was rated the highest by customers who have used Core-Mark International's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -75 | 2 to 5 Years | -75 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Core-Mark International NPS vs. Competitors
Compared to its competitors, Core-Mark International's NPS is rated right above McLane Company, and is preceded by Daymon Worldwide.
| COMPANY | NPS Score | |
|---|---|---|
| Daymon Worldwide | 60 |
| Core-Mark International | 2 |
| McLane Company | -10 |
| Sysco | -17 |
Core-Mark International Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Core-Mark International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Core-Mark International Customer Loyalty Score by Gender
Female customers rated Core-Mark International's Customer Loyalty score 45% higher than Male customers.
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Male
55%
Yes
Female
100%
Yes
Core-Mark International Customer Loyalty Score by Ethnicity
Core-Mark International's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
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85
out of 100
Caucasian
Core-Mark International Customer Loyalty Score by Age
Core-Mark International's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Core-Mark International Customer Loyalty Score by Usage
Core-Mark International's Customer Loyalty score was rated 100% by customers who have used Core-Mark International's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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Core-Mark International Customer Loyalty vs. Competitors
Compared to its competitors, Core-Mark International's Customer Loyalty score is rated right above McLane Company, and is preceded by Daymon Worldwide.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Daymon Worldwide | 83% |
| Core-Mark International | 79% |
| McLane Company | 74% |
| Sysco | 71% |
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Core-Mark International Product Quality
3/5
Core-Mark International has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Core-Mark International Product Information
Core-Mark International’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.core-mark.com/
- Company Size
- 5,001-10,000 Employees
Industry
Wholesale
Quick Insights into Core-Mark International Product Quality
Core-Mark International's Product Quality score was rated highest by customers who have used Core-Mark International's products/services for 5 to 10 Years, and rated lowest by Male customers.
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Ranked Core-Mark International Product Quality the Highest
Ranked Core-Mark International Product Quality the Lowest
Core-Mark International Product Quality Score by Gender
Female customers rated Core-Mark International's Product Quality score 1.2 stars higher than Male customers.
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Male
2.1/5
Female
3.3/5
Core-Mark International Product Quality Score by Ethnicity
Core-Mark International's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Core-Mark International Product Quality Score by Age
Core-Mark International's Product Quality score was rated 3 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
Core-Mark International Product Quality Score by Usage
Core-Mark International's Product Quality score was rated the highest by customers who have used Core-Mark International's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Core-Mark International Product Quality vs. Competitors
Compared to its competitors, Core-Mark International's Product Quality score is rated right above Sysco, and is preceded by McLane Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Daymon Worldwide | 3.5/5 |
| McLane Company | 3.2/5 |
| Core-Mark International | 3/5 |
| Sysco | 3/5 |
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Core-Mark International Pricing
Core-Mark International ROI & Value For Money
3.1/5
Core-Mark International has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Core-Mark International ROI
Core-Mark International's ROI score was rated highest by customers who have used Core-Mark International's products/services for 5 to 10 Years, and rated lowest by Male customers.
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Ranked Core-Mark International ROI the Highest
Ranked Core-Mark International ROI the Lowest
Core-Mark International ROI Score by Gender
Female customers rated Core-Mark International's ROI score 1.7 stars higher than Male customers.
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Male
1.6/5
Female
3.3/5
Core-Mark International ROI Score by Ethnicity
Core-Mark International's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Core-Mark International ROI Score by Age
Core-Mark International's ROI score was rated 3 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
Core-Mark International ROI Score by Usage
Core-Mark International's ROI score was rated the highest by customers who have used Core-Mark International's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Core-Mark International Pricing vs. Competitors
Compared to its competitors, Core-Mark International's ROI score is rated right above Sysco, and is preceded by McLane Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Daymon Worldwide | 3.4/5 |
| McLane Company | 3.3/5 |
| Core-Mark International | 3.1/5 |
| Sysco | 3/5 |
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Core-Mark International Customer Satisfaction (CSAT)
Core-Mark International Customer Satisfaction (CSAT) Score
54 / 100
Core-Mark International has an overall Customer Satisfaction score of 54 rated by its users and customers.
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Very Satisfied
29%
Satisfied
25%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
21%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Core-Mark International Customer Satisfaction
Core-Mark International's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Core-Mark International Customer Satisfaction the Highest
Ranked Core-Mark International Customer Satisfaction the Lowest
Core-Mark International Customer Satisfaction Score by Gender
Female customers rated Core-Mark International's Customer Satisfaction score 1 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
34 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 33% | |
Very Dissatisfied | 17% |
Core-Mark International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Core-Mark International's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
Core-Mark International Customer Satisfaction Score by Age
Core-Mark International's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% |
Core-Mark International Customer Satisfaction Score by Usage
Core-Mark International's Customer Satisfaction score was rated 0 points by customers who have used Core-Mark International's products/services for 2 to 5 Years.
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Core-Mark International Customer Satisfaction vs. Competitors
Compared to its competitors, Core-Mark International's Customer Satisfaction score is rated right above McLane Company, and is preceded by Daymon Worldwide.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Daymon Worldwide | 67% |
| Core-Mark International | 54% |
| McLane Company | 46% |
| Sysco | 40% |
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Core-Mark International Customer Service
3/5
Core-Mark International has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Core-Mark International's Customer Service
Address
1500 Solana Blvd. Suite 3400, Southlake, TX 76262
Website
http://www.core-mark.com/
Core-Mark International's Social Links
Quick Insights into Core-Mark International Customer Service
Core-Mark International's Customer Service score was rated highest by customers who have used Core-Mark International's products/services for 5 to 10 Years, and rated lowest by Male customers.
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Ranked Core-Mark International Customer Service the Highest
Ranked Core-Mark International Customer Service the Lowest
Core-Mark International Customer Service Score by Gender
Female customers rated Core-Mark International's Customer Service score 1.3 stars higher than Male customers.
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Male
2/5
Female
3.3/5
Core-Mark International Customer Service Score by Ethnicity
Core-Mark International's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Core-Mark International Customer Service Score by Age
Core-Mark International's Customer Service score was rated 2.9 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.9 | 36-40 | 2.9 |
Core-Mark International Customer Service Score by Usage
Core-Mark International's Customer Service score was rated the highest by customers who have used Core-Mark International's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Core-Mark International Customer Service vs. Competitors
Compared to its competitors, Core-Mark International's Customer Service score is rated right above Sysco, and is preceded by McLane Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Daymon Worldwide | 3.4/5 |
| McLane Company | 3.1/5 |
| Core-Mark International | 3/5 |
| Sysco | 3/5 |
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Core-Mark International as an Employer
2.5/5
Core-Mark International has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Core-Mark International
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Core-Mark International scored a 2 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Core-Mark International would recommend the brand to a friend. ENPS measures how likely Core-Mark International employees would recommend working at Core-Mark International to a friend.
Net Promoter Score
2
NPS Score
| 39% | Promoters |
|---|---|
| 24% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 29% | Promoters |
|---|---|
| 15% | Passive |
| 56% | Detractors |
