32
NPS
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Dot Foods
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About Dot Foods' Brand
Owned and operated by the Tracy family for more than 50 years, Dot Foods is the nation's first and largest food redistributor. Among its major competitors, Dot Foods is ranked in 1st place for NPS while Gordon Food Service is 2nd, and Performance Food Group is 3rd.
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Dot Foods Ranking
- #1 / 4 of its competitors
Dot Foods NPS
Dot Foods's Net Promoter Score (NPS) is a 32 with 63% Promoters, 6% Passives, and 31% Detractors. Net Promoter Score tracks whether Dot Foods's customers would recommend using the product based on a scale of -100 to 100.
Dot Foods Overall NPS
| 63% | Promoters |
|---|---|
| 6% | Passives |
| 31% | Detractors |
Dot Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 29 | May 2023 | 29 |
Jun 2023 33 | Jun 2023 | 33 |
Jul 2023 28 | Jul 2023 | 28 |
Aug 2023 30 | Aug 2023 | 30 |
Sep 2023 32 | Sep 2023 | 32 |
Oct 2023 36 | Oct 2023 | 36 |
Nov 2023 37 | Nov 2023 | 37 |
Dec 2023 33 | Dec 2023 | 33 |
Jan 2024 31 | Jan 2024 | 31 |
Jun 2024 27 | Jun 2024 | 27 |
Jan 2025 28 | Jan 2025 | 28 |
Feb 2025 30 | Feb 2025 | 30 |
How Other Brands Compare
Dot Foods is ranked first for NPS among its competitors. US FOODS INC. and McLane Company come in second and third, with Sysco coming in at #4.
Dot Foods |  Sysco |  US FOODS INC. |  McLane Company | |
| Global Ranking | #- | #146 | #553 | #- |
| NPS | 32 | -17 | 5 | -10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $39.81B | $8.05B | $605.12B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dot Foods NPS by Gender
Dot Foods's NPS was rated 14 by Male customers on Comparably.
Male
14
Dot Foods's NPS was rated 14 by Male customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Female
N/A
Dot Foods's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dot Foods NPS by Ethnicity
Dot Foods's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Dot Foods NPS by Usage
Dot Foods's NPS was rated 34 points by customers who have used Dot Foods's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Dot Foods NPS vs. Competitors
Compared to its competitors, Dot Foods's NPS is rated right above Gordon Food Service.
| COMPANY | NPS Score | |
|---|---|---|
| Dot Foods | 32 |
 | Gordon Food Service | 29 |
 | Performance Food Group | 12 |
| US FOODS INC. | 5 |
| McLane Company | -10 |
| Sysco | -17 |
Dot Foods Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Dot Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dot Foods Customer Loyalty Score by Gender
Dot Foods's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
Dot Foods Customer Loyalty Score by Ethnicity
Dot Foods's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Dot Foods.
70
out of 100
Caucasian
Dot Foods Customer Loyalty Score by Usage
Dot Foods's Customer Loyalty score was rated the highest by customers who have used Dot Foods's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Dot Foods Customer Loyalty vs. Competitors
Compared to its competitors, Dot Foods's Customer Loyalty score is rated right above US FOODS INC., and is preceded by Gordon Food Service.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Performance Food Group | 90% |
| Gordon Food Service | 83% |
| Dot Foods | 77% |
| US FOODS INC. | 76% |
| McLane Company | 74% |
| Sysco | 71% |
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Dot Foods Product Quality
3.8/5
Dot Foods has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Dot Foods Product Information
Dot Foods’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://dotfoods.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Quick Insights into Dot Foods Product Quality
Dot Foods's Product Quality score was rated highest by customers who have used Dot Foods's products/services for 5 to 10 Years, and rated lowest by customers who have used Dot Foods's products/services for Less than 1 Year.
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Ranked Dot Foods Product Quality the Highest
Ranked Dot Foods Product Quality the Lowest
Dot Foods Product Quality Score by Gender
Dot Foods's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Dot Foods Product Quality Score by Ethnicity
Dot Foods's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Dot Foods.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Dot Foods Product Quality Score by Usage
Dot Foods's Product Quality score was rated the highest by customers who have used Dot Foods's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Dot Foods Product Quality vs. Competitors
Compared to its competitors, Dot Foods's Product Quality score is rated right above Gordon Food Service.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dot Foods | 3.8/5 |
| Gordon Food Service | 3.8/5 |
| Performance Food Group | 3.6/5 |
| US FOODS INC. | 3.4/5 |
| McLane Company | 3.2/5 |
| Sysco | 3/5 |
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Dot Foods Pricing
Dot Foods ROI & Value For Money
3.7/5
Dot Foods has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Dot Foods ROI
Dot Foods's ROI score was rated highest by customers who have used Dot Foods's products/services for 5 to 10 Years, and rated lowest by customers who have used Dot Foods's products/services for Less than 1 Year.
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Ranked Dot Foods ROI the Highest
Ranked Dot Foods ROI the Lowest
Dot Foods ROI Score by Gender
Dot Foods's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Dot Foods.
Male
3.7/5
Female
N/A
Dot Foods ROI Score by Ethnicity
Dot Foods's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Dot Foods.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Dot Foods ROI Score by Usage
Dot Foods's ROI score was rated the highest by customers who have used Dot Foods's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Dot Foods Pricing vs. Competitors
Compared to its competitors, Dot Foods's ROI score is rated right above Performance Food Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Dot Foods | 3.7/5 |
| Performance Food Group | 3.6/5 |
| Gordon Food Service | 3.6/5 |
| US FOODS INC. | 3.4/5 |
| McLane Company | 3.3/5 |
| Sysco | 3/5 |
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Dot Foods Customer Satisfaction (CSAT)
Dot Foods Customer Satisfaction (CSAT) Score
61 / 100
Dot Foods has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dot Foods Customer Satisfaction
Dot Foods's Customer Satisfaction score was rated highest by customers who have used Dot Foods's products/services for 5 to 10 Years, and rated lowest by customers who have used Dot Foods's products/services for Less than 1 Year.
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Ranked Dot Foods Customer Satisfaction the Highest
Ranked Dot Foods Customer Satisfaction the Lowest
Dot Foods Customer Satisfaction Score by Gender
Dot Foods's Customer Satisfaction score was rated 71 by Male customers on Comparably.
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71 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 15% | |
Very Dissatisfied | 14% |
Dot Foods Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Dot Foods' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Dot Foods Customer Satisfaction Score by Usage
Dot Foods's Customer Satisfaction score was rated the highest by customers who have used Dot Foods's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Dot Foods Customer Satisfaction vs. Competitors
Compared to its competitors, Dot Foods's Customer Satisfaction score is rated right above US FOODS INC., and is preceded by Performance Food Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gordon Food Service | 75% |
| Performance Food Group | 69% |
| Dot Foods | 61% |
| US FOODS INC. | 56% |
| McLane Company | 46% |
| Sysco | 40% |
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Dot Foods Customer Service
3.5/5
Dot Foods has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Dot Foods's Customer Service
Address
1 Dot Way, P.O. Box 192, Sterling, IL 62353
Website
http://dotfoods.com
Phone Number
(800) 366-3687
Quick Insights into Dot Foods Customer Service
Dot Foods's Customer Service score was rated highest by customers who have used Dot Foods's products/services for 5 to 10 Years, and rated lowest by customers who have used Dot Foods's products/services for Less than 1 Year.
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Ranked Dot Foods Customer Service the Highest
Ranked Dot Foods Customer Service the Lowest
Dot Foods Customer Service Score by Gender
Dot Foods's Customer Service score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Dot Foods Customer Service Score by Ethnicity
Dot Foods's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dot Foods.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Dot Foods Customer Service Score by Usage
Dot Foods's Customer Service score was rated the highest by customers who have used Dot Foods's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Dot Foods Customer Service vs. Competitors
Compared to its competitors, Dot Foods's Customer Service score is rated right above US FOODS INC., and is preceded by Gordon Food Service.
| COMPANY | Customer Service Score | |
|---|---|---|
| Performance Food Group | 3.9/5 |
| Gordon Food Service | 3.6/5 |
| Dot Foods | 3.5/5 |
| US FOODS INC. | 3.2/5 |
| McLane Company | 3.1/5 |
| Sysco | 3/5 |
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Dot Foods as an Employer
4.2/5
Dot Foods has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Dot Foods scored a 32 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Dot Foods would recommend the brand to a friend. ENPS measures how likely Dot Foods employees would recommend working at Dot Foods to a friend.
Net Promoter Score
32
NPS Score
| 63% | Promoters |
|---|---|
| 6% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 59% | Promoters |
|---|---|
| 16% | Passive |
| 25% | Detractors |
