12
NPS
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Performance Food Group
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About Performance Food Group's Brand
A Richmond, Va.-based foodservice distributor Among its major competitors, Performance Food Group is ranked in 4th place for NPS while Booker Group is 1st, and Dot Foods is 2nd. Overall, Performance Food Group has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
90%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Performance Food Group Ranking
- #2 / 4 of its competitors
Performance Food Group NPS
Performance Food Group's Net Promoter Score (NPS) is a 12 with 47% Promoters, 18% Passives, and 35% Detractors. Net Promoter Score tracks whether Performance Food Group's customers would recommend using the product based on a scale of -100 to 100.
Performance Food Group Overall NPS
| 47% | Promoters |
|---|---|
| 18% | Passives |
| 35% | Detractors |
Performance Food Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 12 | Nov 2024 | 12 |
Jan 2025 15 | Jan 2025 | 15 |
Feb 2025 14 | Feb 2025 | 14 |
Mar 2025 16 | Mar 2025 | 16 |
Apr 2025 18 | Apr 2025 | 18 |
Jun 2025 17 | Jun 2025 | 17 |
Jul 2025 17 | Jul 2025 | 17 |
Aug 2025 17 | Aug 2025 | 17 |
Sep 2025 16 | Sep 2025 | 16 |
Oct 2025 15 | Oct 2025 | 15 |
Nov 2025 13 | Nov 2025 | 13 |
Dec 2025 12 | Dec 2025 | 12 |
How Other Brands Compare
Performance Food Group is ranked second for NPS among its competitors. Booker Group and US FOODS INC. come in first and third, with Sysco coming in at #4.
Performance Food Group |  Sysco |  US FOODS INC. |  Booker Group | |
| Global Ranking | #- | #146 | #553 | #- |
| NPS | 12 | -17 | 5 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $39.81B | $8.05B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Performance Food Group NPS by Gender
Male customers rated Performance Food Group's NPS 38 points higher than Female customers.
Male
21
Performance Food Group's NPS was rated 21 by Male customers on Comparably.
47%
Promoters
27%
Passives
26%
Detractors
Female
-17
Performance Food Group's NPS was rated -17 by Female customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Performance Food Group NPS by Ethnicity
Performance Food Group's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -13 | Caucasian | -13 |
African American/Black 34 | African American/Black | 34 |
Performance Food Group NPS by Age
Performance Food Group's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Performance Food Group NPS by Usage
Performance Food Group's NPS was rated the highest by customers who have used Performance Food Group's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -17 | 2 to 5 Years | -17 |
Over 10 Years 0 | Over 10 Years | 0 |
Performance Food Group NPS vs. Competitors
Compared to its competitors, Performance Food Group's NPS is rated right above US FOODS INC., and is preceded by Gordon Food Service.
| COMPANY | NPS Score | |
|---|---|---|
| Booker Group | 100 |
 | Dot Foods | 32 |
 | Gordon Food Service | 29 |
| Performance Food Group | 12 |
| US FOODS INC. | 5 |
| Sysco | -17 |
Performance Food Group Customer Reviews
Out of the 2 Performance Food Group customer reviews 1 was positive and 1 was constructive. Performance Food Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Performance Food Group Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Performance Food Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Performance Food Group Customer Loyalty Score by Gender
Female customers rated Performance Food Group's Customer Loyalty score 5% higher than Male customers.
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Male
95%
Yes
Female
100%
Yes
Performance Food Group Customer Loyalty Score by Ethnicity
Performance Food Group's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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94
out of 100
Caucasian
100
out of 100
African American/Black
Performance Food Group Customer Loyalty Score by Age
Performance Food Group's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
46-50 70% | 46-50 | 70% |
51-55 100% | 51-55 | 100% |
Performance Food Group Customer Loyalty Score by Usage
Performance Food Group's Customer Loyalty score was rated the highest by customers who have used Performance Food Group's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Performance Food Group Customer Loyalty Score by Industry
Performance Food Group's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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Performance Food Group Customer Loyalty vs. Competitors
Compared to its competitors, Performance Food Group's Customer Loyalty score is rated right above Booker Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Performance Food Group | 90% |
| Booker Group | 83% |
| Gordon Food Service | 83% |
| Dot Foods | 77% |
| US FOODS INC. | 76% |
| Sysco | 71% |
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Performance Food Group Product Quality
3.6/5
Performance Food Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Performance Food Group Product Information
Performance Food Group’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Performance Food Group's product the highest. Reviewers from the Restaurants industry rated Performance Food Group the lowest at 2.9.
- Website
- http://www.pfgc.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Food & Beverages
Quick Insights into Performance Food Group Product Quality
Performance Food Group's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers from the Restaurants industry.
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Ranked Performance Food Group Product Quality the Highest
Ranked Performance Food Group Product Quality the Lowest
Performance Food Group Product Quality Score by Gender
Male customers rated Performance Food Group's Product Quality score 0.7 stars higher than Female customers.
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Male
4/5
Female
3.3/5
Performance Food Group Product Quality Score by Ethnicity
Performance Food Group's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Performance Food Group Product Quality Score by Age
Performance Food Group's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
36-40 4.3 | 36-40 | 4.3 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.8 | 51-55 | 3.8 |
Performance Food Group Product Quality Score by Usage
Performance Food Group's Product Quality score was rated the highest by customers who have used Performance Food Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Performance Food Group Product Quality Score by Industry
Performance Food Group's Product Quality score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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Performance Food Group Product Quality vs. Competitors
Compared to its competitors, Performance Food Group's Product Quality score is rated right above US FOODS INC., and is preceded by Gordon Food Service.
| COMPANY | Product Quality Score | |
|---|---|---|
| Booker Group | 4.1/5 |
| Dot Foods | 3.8/5 |
| Gordon Food Service | 3.8/5 |
| Performance Food Group | 3.6/5 |
| US FOODS INC. | 3.4/5 |
| Sysco | 3/5 |
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Performance Food Group Pricing
Performance Food Group ROI & Value For Money
3.6/5
Performance Food Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Performance Food Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Restaurants industry think that they had the lowest ROI from Performance Food Group.
Quick Insights into Performance Food Group ROI
Performance Food Group's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Restaurants industry.
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Ranked Performance Food Group ROI the Highest
Ranked Performance Food Group ROI the Lowest
Performance Food Group ROI Score by Gender
Male customers rated Performance Food Group's ROI score 0.1 stars higher than Female customers.
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Male
3.5/5
Female
3.4/5
Performance Food Group ROI Score by Ethnicity
Performance Food Group's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.6 | African American/Black | 3.6 |
Performance Food Group ROI Score by Age
Performance Food Group's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
36-40 3.4 | 36-40 | 3.4 |
46-50 3 | 46-50 | 3 |
51-55 3.5 | 51-55 | 3.5 |
Performance Food Group ROI Score by Usage
Performance Food Group's ROI score was rated the highest by customers who have used Performance Food Group's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Performance Food Group ROI Score by Industry
Performance Food Group's ROI score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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Performance Food Group Pricing vs. Competitors
Compared to its competitors, Performance Food Group's ROI score is rated right above Gordon Food Service, and is preceded by Dot Foods.
| COMPANY | Pricing Score | |
|---|---|---|
| Booker Group | 4/5 |
| Dot Foods | 3.7/5 |
| Performance Food Group | 3.6/5 |
| Gordon Food Service | 3.6/5 |
| US FOODS INC. | 3.4/5 |
| Sysco | 3/5 |
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Performance Food Group Customer Satisfaction (CSAT)
Performance Food Group Customer Satisfaction (CSAT) Score
69 / 100
Performance Food Group has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
44%
Satisfied
25%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Performance Food Group Customer Satisfaction
Performance Food Group's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Restaurants industry.
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Ranked Performance Food Group Customer Satisfaction the Highest
Ranked Performance Food Group Customer Satisfaction the Lowest
Performance Food Group Customer Satisfaction Score by Gender
Male customers rated Performance Food Group's Customer Satisfaction score 22 points higher than Female customers.
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82 / 100
MaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 6% | |
Very Dissatisfied | 6% |
60 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Performance Food Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Performance Food Group's Customer Satisfaction (CSAT) score was rated 69% according to Caucasian users and customers.
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69 / 100
Very Satisfied
31%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
15%
CSAT according to African American/Black
Performance Food Group's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Performance Food Group Customer Satisfaction Score by Age
Performance Food Group's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 36-40 | 83% | |||||||||||||||
| 51-55 | 66% |
Performance Food Group Customer Satisfaction Score by Usage
Performance Food Group's Customer Satisfaction score was rated the highest by customers who have used Performance Food Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Performance Food Group Customer Satisfaction Score by Industry
Performance Food Group's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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{
"title": "Performance Food Group Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"score": 100,
"stars": 0,
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"scoreClassName": "max",
"scoreLabel": 100
},
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"label": "Restaurants",
"groupId": 558,
"score": 40,
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}Performance Food Group Customer Satisfaction vs. Competitors
Compared to its competitors, Performance Food Group's Customer Satisfaction score is rated right above Dot Foods, and is preceded by Gordon Food Service.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Booker Group | 100% |
| Gordon Food Service | 75% |
| Performance Food Group | 69% |
| Dot Foods | 61% |
| US FOODS INC. | 56% |
| Sysco | 40% |
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Performance Food Group Customer Service
3.9/5
Performance Food Group has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Performance Food Group's Customer Service
Address
Richmond, VA
Website
http://www.pfgc.com/
Phone Number
8044847840
Quick Insights into Performance Food Group Customer Service
Performance Food Group's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 46-50.
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Ranked Performance Food Group Customer Service the Highest
Ranked Performance Food Group Customer Service the Lowest
Performance Food Group Customer Service Score by Gender
Female customers rated Performance Food Group's Customer Service score 0.2 stars higher than Male customers.
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Male
3.6/5
Female
3.8/5
Performance Food Group Customer Service Score by Ethnicity
Performance Food Group's Customer Service score was rated 3.6 stars by both African American/Black and Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 3.6 | African American/Black | 3.6 |
Performance Food Group Customer Service Score by Age
Performance Food Group's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
36-40 3.7 | 36-40 | 3.7 |
46-50 3 | 46-50 | 3 |
51-55 3.5 | 51-55 | 3.5 |
Performance Food Group Customer Service Score by Usage
Performance Food Group's Customer Service score was rated the highest by customers who have used Performance Food Group's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Performance Food Group Customer Service Score by Industry
Performance Food Group's Customer Service score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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Performance Food Group Customer Service vs. Competitors
Compared to its competitors, Performance Food Group's Customer Service score is rated right above Gordon Food Service, and is preceded by Booker Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Booker Group | 4.1/5 |
| Performance Food Group | 3.9/5 |
| Gordon Food Service | 3.6/5 |
| Dot Foods | 3.5/5 |
| US FOODS INC. | 3.2/5 |
| Sysco | 3/5 |
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Performance Food Group as an Employer
3.6/5
Performance Food Group has a 3.6/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Performance Food Group scored a 12 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of Performance Food Group would recommend the brand to a friend. ENPS measures how likely Performance Food Group employees would recommend working at Performance Food Group to a friend.
Net Promoter Score
12
NPS Score
| 47% | Promoters |
|---|---|
| 18% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 40% | Promoters |
|---|---|
| 21% | Passive |
| 39% | Detractors |
