Clayton Homes NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

Clayton Homes

Marketing or Exec? Claim Your Free Account

Clayton Homes

Rate this Brand

About Clayton Homes' Brand

Clayton Homes, a component company of Berkshire Hathaway, is the United States' largest manufacturer of manufactured housing Among its major competitors, Clayton Homes is ranked in 3rd place for NPS while Zillow is 1st, and LGI Homes is 2nd.

Brand at a Glance

57%

Customer Loyalty

1.7/5

Product Quality

1.6/5

Pricing

1.5/5

Customer Service

Clayton Homes Ranking

^#3 / 4 of its competitors

Clayton Homes NPS

Clayton Homes's Net Promoter Score (NPS) is a -66 with 16% Promoters, 2% Passives, and 82% Detractors. Net Promoter Score tracks whether Clayton Homes's customers would recommend using the product based on a scale of -100 to 100.

Clayton Homes Overall NPS

-66

NPS

16%	Promoters
2%	Passives
82%	Detractors

Clayton Homes NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -66	Feb 2025	-66
Mar 2025 -66	Mar 2025	-66
Apr 2025 -66	Apr 2025	-66
May 2025 -66	May 2025	-66
Jun 2025 -66	Jun 2025	-66
Jul 2025 -66	Jul 2025	-66
Aug 2025 -66	Aug 2025	-66
Sep 2025 -66	Sep 2025	-66
Oct 2025 -68	Oct 2025	-68
Nov 2025 -66	Nov 2025	-66
Dec 2025 -66	Dec 2025	-66
Jan 2026 -68	Jan 2026	-68

How Other Brands Compare

Clayton Homes is ranked third for NPS among its competitors. Zillow and LGI Homes come in first and second, with Fleetwood Enterprises coming in at #4.

	Clayton Homes	Zillow	LGI Homes	Fleetwood Enterprises
Global Ranking	#-	#189	#-	#-
NPS	-66	17	-59	-100
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$31.40B	$3.80B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Clayton Homes NPS by Gender

Male customers rated Clayton Homes's NPS 8 points higher than Female customers.

Male

-76

Clayton Homes's NPS was rated -76 by Male customers on Comparably.

11%

Promoters

Passives

87%

Detractors

Female

-84

Clayton Homes's NPS was rated -84 by Female customers on Comparably.

Promoters

Passives

92%

Detractors

Clayton Homes NPS by Ethnicity

Clayton Homes's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -83	Caucasian	-83
Hispanic or Latino -100	Hispanic or Latino	-100
African American/Black -50	African American/Black	-50
Asian or Pacific Islander -20	Asian or Pacific Islander	-20
Native American -100	Native American	-100
Other -82	Other	-82

Clayton Homes NPS by Age

Clayton Homes's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

26-30

33%

67%

31-35

94%

36-40

15%

85%

41-45

15%

81%

46-50

91%

51-55

14%

82%

56-60

91%

61-65

95%

66+

95%

Clayton Homes NPS by Usage

Clayton Homes's NPS was rated the highest by customers who have used Clayton Homes's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -84	Less than 1 Year	-84
1 to 2 Years -85	1 to 2 Years	-85
2 to 5 Years -79	2 to 5 Years	-79
5 to 10 Years -65	5 to 10 Years	-65
Over 10 Years -42	Over 10 Years	-42

Clayton Homes NPS vs. Competitors

Compared to its competitors, Clayton Homes's NPS is rated right above Fleetwood Enterprises, and is preceded by LGI Homes.

COMPANY		NPS Score
	Zillow	17
	LGI Homes	-59
	Clayton Homes	-66
	Fleetwood Enterprises	-100

Clayton Homes Customer Reviews

Out of the 60 Clayton Homes customer reviews 8 were positive and 52 were constructive. Clayton Homes customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Clayton Homes Customer Loyalty

57%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

57% of Clayton Homes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

57%

43%

Clayton Homes Customer Loyalty Score by Gender

Female customers rated Clayton Homes's Customer Loyalty score 3% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Clayton Homes.

Male

50%

Yes

Female

53%

Yes

Clayton Homes Customer Loyalty Score by Ethnicity

Clayton Homes's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Clayton Homes.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Clayton Homes Customer Loyalty Score by Age

Clayton Homes's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Clayton Homes.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 50%	18-25	50%
26-30 55%	26-30	55%
31-35 61%	31-35	61%
36-40 65%	36-40	65%
41-45 50%	41-45	50%
46-50 54%	46-50	54%
51-55 55%	51-55	55%
56-60 54%	56-60	54%
61-65 47%	61-65	47%
66+ 40%	66+	40%

Clayton Homes Customer Loyalty Score by Usage

Clayton Homes's Customer Loyalty score was rated the highest by customers who have used Clayton Homes's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	43%
1 to 2 Years	53%
2 to 5 Years	66%
5 to 10 Years	61%
Over 10 Years	74%

Clayton Homes Customer Loyalty Score by Industry

Clayton Homes's Customer Loyalty score was rated the highest by Professional Services industry customers, and the lowest by Military and Defense industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	47%
Accounting	63%
Aerospace and Aviation	80%
Automotive and Transportation	40%
Banking and Financial Services	40%
Biotech and Pharmaceuticals	40%
Business and Consumer Services	64%
Construction	31%
Education	40%
Environmental Services	46%
Government and Public Policy	23%
Healthcare, Hospitals and Medicine	61%
Insurance	61%
Legal	55%
Manufacturing and Machinery	80%
Marketing, Advertising and Research	70%
Military and Defense	10%
Energy and Manufacturing	55%
Professional Services	100%
Real Estate	78%
Retail	55%
Transportation	78%

Clayton Homes Customer Loyalty vs. Competitors

Compared to its competitors, Clayton Homes's Customer Loyalty score is rated right above Fleetwood Enterprises, and is preceded by LGI Homes.

COMPANY		Customer Loyalty Score
	Zillow	73%
	LGI Homes	60%
	Clayton Homes	57%
	Fleetwood Enterprises	53%

Unlock Clayton Homes Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Clayton Homes Customer Loyalty vs. Competitors data and gain insights into your customers today.

Clayton Homes Product Quality

1.7/5

Clayton Homes has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Clayton Homes' overall Product Quality score rated by its users and customers.

Clayton Homes Product Information

Clayton Homes’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Clayton Homes's product the highest. Reviewers from the Energy and Manufacturing industry rated Clayton Homes the lowest at 1.9.

Website: http://www.claytonhomes.com/

Company Size: 10,000+ Employees

Industry

Tech

Real Estate

Quick Insights into Clayton Homes Product Quality

Clayton Homes's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked Clayton Homes' Product Quality.

Ranked Clayton Homes Product Quality the Highest

Marketing, Advertising and Research	3.8
Asian or Pacific Islander	2.9
26-30	2.5

Ranked Clayton Homes Product Quality the Lowest

Less than 1 Year	1.5
Other	1.5
Transportation	1.5

Clayton Homes Product Quality Score by Gender

Male customers rated Clayton Homes's Product Quality score 0.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Clayton Homes.

Male

1.7/5

Female

1.5/5

Clayton Homes Product Quality Score by Ethnicity

Clayton Homes's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Clayton Homes.

Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.6	Hispanic or Latino	1.6
African American/Black 1.9	African American/Black	1.9
Asian or Pacific Islander 2.9	Asian or Pacific Islander	2.9
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Clayton Homes Product Quality Score by Age

Clayton Homes's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Clayton Homes.

Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 2.5	26-30	2.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.7	41-45	1.7
46-50 1.5	46-50	1.5
51-55 1.7	51-55	1.7
56-60 1.6	56-60	1.6
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Clayton Homes Product Quality Score by Usage

Clayton Homes's Product Quality score was rated the highest by customers who have used Clayton Homes's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	2
Over 10 Years	2

Clayton Homes Product Quality Score by Industry

Clayton Homes's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	1.7
Accounting	2.6
Aerospace and Aviation	2.3
Automotive and Transportation	2
Banking and Financial Services	1.6
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Construction	1.5
Education	1.5
Environmental Services	1.6
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Insurance	1.5
Legal	2.1
Manufacturing and Machinery	2.1
Marketing, Advertising and Research	3.8
Military and Defense	1.5
Energy and Manufacturing	1.9
Professional Services	1.5
Real Estate	1.6
Retail	3
Transportation	1.5

Clayton Homes Product Quality vs. Competitors

Compared to its competitors, Clayton Homes's Product Quality score is rated right below LGI Homes.

COMPANY		Product Quality Score
	Zillow	3.6/5
	Fleetwood Enterprises	2/5
	LGI Homes	1.9/5
	Clayton Homes	1.7/5

Unlock Clayton Homes Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Clayton Homes Product Quality vs. Competitors data and gain insights into your customers today.

Clayton Homes Pricing

Clayton Homes ROI & Value For Money

1.6/5

Clayton Homes has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Clayton Homes' overall ROI score rated by its users and customers.

Clayton Homes Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Clayton Homes.

Quick Insights into Clayton Homes ROI

Clayton Homes's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked Clayton Homes' ROI score.

Ranked Clayton Homes ROI the Highest

Marketing, Advertising and Research	3.8
26-30	2.8
Asian or Pacific Islander	2.7

Ranked Clayton Homes ROI the Lowest

Less than 1 Year	1.5
Other	1.5
Transportation	1.5

Clayton Homes ROI Score by Gender

Male customers rated Clayton Homes's ROI score 0.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Clayton Homes.

Male

1.7/5

Female

1.5/5

Clayton Homes ROI Score by Ethnicity

Clayton Homes's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Clayton Homes.

Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.9	Hispanic or Latino	1.9
African American/Black 2	African American/Black	2
Asian or Pacific Islander 2.7	Asian or Pacific Islander	2.7
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Clayton Homes ROI Score by Age

Clayton Homes's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Clayton Homes.

Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 2.8	26-30	2.8
31-35 1.5	31-35	1.5
36-40 1.6	36-40	1.6
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.6	66+	1.6

Clayton Homes ROI Score by Usage

Clayton Homes's ROI score was rated the highest by customers who have used Clayton Homes's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	1.5
1 to 2 Years	1.6
2 to 5 Years	1.5
5 to 10 Years	1.8
Over 10 Years	2.4

Clayton Homes ROI Score by Industry

Clayton Homes's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	1.6
Accounting	2.1
Aerospace and Aviation	3.2
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.6
Business and Consumer Services	1.5
Construction	1.5
Education	1.6
Environmental Services	1.5
Government and Public Policy	1.9
Healthcare, Hospitals and Medicine	1.5
Insurance	1.5
Legal	2.6
Manufacturing and Machinery	2.3
Marketing, Advertising and Research	3.8
Military and Defense	2.5
Energy and Manufacturing	1.5
Professional Services	1.5
Real Estate	1.5
Retail	2.7
Transportation	1.5

Clayton Homes Pricing vs. Competitors

Compared to its competitors, Clayton Homes's ROI score is rated right below LGI Homes.

COMPANY		Pricing Score
	Zillow	3.5/5
	Fleetwood Enterprises	2.2/5
	LGI Homes	1.9/5
	Clayton Homes	1.6/5

Unlock Clayton Homes ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Clayton Homes ROI vs. Competitors data and gain insights into your customers today.

Clayton Homes Customer Satisfaction (CSAT)

Clayton Homes Customer Satisfaction (CSAT) Score

18 / 100

Clayton Homes has an overall Customer Satisfaction score of 18 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	14%
Satisfied	4%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	15%
Very Dissatisfied	65%

Very Satisfied

14%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

65%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Clayton Homes Customer Satisfaction

Clayton Homes's Customer Satisfaction score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked Clayton Homes' Customer Satisfaction.

Ranked Clayton Homes Customer Satisfaction the Highest

Marketing, Advertising and Research	67%
Asian or Pacific Islander	40%
Over 10 Years	29%

Ranked Clayton Homes Customer Satisfaction the Lowest

61-65	5%
Native American	0%
Transportation	0%

Clayton Homes Customer Satisfaction Score by Gender

Male customers rated Clayton Homes's Customer Satisfaction score 4 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Clayton Homes.

15 / 100

Male

	Very Satisfied	12%
	Satisfied	3%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	17%
	Very Dissatisfied	65%

11 / 100

Female

	Very Satisfied	11%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	17%
	Very Dissatisfied	71%

Clayton Homes Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Clayton Homes' Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clayton Homes.

11 / 100

Very Satisfied	10%
Satisfied	1%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	15%
Very Dissatisfied	71%

Very Satisfied

10%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

71%

CSAT according to Hispanic or Latino

Clayton Homes' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clayton Homes.

0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

CSAT according to African American/Black

Clayton Homes' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clayton Homes.

33 / 100

Very Satisfied	25%
Satisfied	8%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	17%
Very Dissatisfied	50%

Very Satisfied

25%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

50%

CSAT according to Asian or Pacific Islander

Clayton Homes' Customer Satisfaction (CSAT) score was rated 40% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clayton Homes.

40 / 100

Very Satisfied	40%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	60%
Very Dissatisfied	0%

Very Satisfied

40%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

60%

Very Dissatisfied

CSAT according to Native American

Clayton Homes' Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clayton Homes.

0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	50%
Very Dissatisfied	50%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

50%

Very Dissatisfied

50%

CSAT according to Other

Clayton Homes' Customer Satisfaction (CSAT) score was rated 12% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clayton Homes.

12 / 100

Very Satisfied	12%
Satisfied	0%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	18%
Very Dissatisfied	68%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

68%

Clayton Homes Customer Satisfaction Score by Age

Clayton Homes's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Clayton Homes.

100

Breakdown

Age

Score

18-25

11%

26-30

20%

31-35

20%

36-40

25%

41-45

24%

46-50

51-55

16%

56-60

12%

61-65

66+

Clayton Homes Customer Satisfaction Score by Usage

Clayton Homes's Customer Satisfaction score was rated the highest by customers who have used Clayton Homes's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	12
1 to 2 Years	11
2 to 5 Years	13
5 to 10 Years	23
Over 10 Years	29

Clayton Homes Customer Satisfaction Score by Industry

Clayton Homes's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Clayton Homes Customer Satisfaction Score by Industry",
	"text": "Clayton Homes's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 6,
			"stars": 0,
			"csatScore": 6,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 6
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 36,
			"stars": 0,
			"csatScore": 36,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 36
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 28,
			"stars": 0,
			"csatScore": 28,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 28
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 8,
			"stars": 0,
			"csatScore": 8,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 8
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 4,
			"stars": 0,
			"csatScore": 4,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 4
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 29,
			"stars": 0,
			"csatScore": 29,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 29
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 62,
			"stars": 0,
			"csatScore": 62,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 62
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Clayton Homes's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	6
Accounting	36
Aerospace and Aviation	28
Automotive and Transportation	33
Banking and Financial Services	0
Biotech and Pharmaceuticals	0
Business and Consumer Services	0
Construction	0
Education	8
Environmental Services	20
Government and Public Policy	14
Healthcare, Hospitals and Medicine	4
Insurance	0
Legal	33
Manufacturing and Machinery	29
Marketing, Advertising and Research	67
Military and Defense	0
Energy and Manufacturing	0
Professional Services	0
Real Estate	25
Retail	62
Transportation	0

Clayton Homes Customer Satisfaction vs. Competitors

Compared to its competitors, Clayton Homes's Customer Satisfaction score is rated right above Fleetwood Enterprises, and is preceded by LGI Homes.

COMPANY		Customer Satisfaction (CSAT) Score
	Zillow	58%
	LGI Homes	23%
	Clayton Homes	18%
	Fleetwood Enterprises	0%

Unlock Clayton Homes Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Clayton Homes Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Clayton Homes Customer Service

1.5/5

Clayton Homes has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Clayton Homes' overall Customer Service score rated by its users and customers.

About Clayton Homes's Customer Service

Address

Maryville, TN

Website

http://www.claytonhomes.com/

Phone Number

1(800)822-0633

Quick Insights into Clayton Homes Customer Service

Clayton Homes's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked Clayton Homes' Customer Service score.

Ranked Clayton Homes Customer Service the Highest

Marketing, Advertising and Research	3.5
Asian or Pacific Islander	2.7
Over 10 Years	2.1

Ranked Clayton Homes Customer Service the Lowest

Male	1.5
Other	1.5
Transportation	1.5

Clayton Homes Customer Service Score by Gender

Clayton Homes's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Clayton Homes.

Male

1.5/5

Female

1.5/5

Clayton Homes Customer Service Score by Ethnicity

Clayton Homes's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Clayton Homes.

100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.8	African American/Black	1.8
Asian or Pacific Islander 2.7	Asian or Pacific Islander	2.7
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Clayton Homes Customer Service Score by Age

Clayton Homes's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Clayton Homes.

100

Summary	Age	Customer Service Score
18-25 1.5	18-25	1.5
26-30 1.9	26-30	1.9
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Clayton Homes Customer Service Score by Usage

Clayton Homes's Customer Service score was rated the highest by customers who have used Clayton Homes's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.9
Over 10 Years	2.1

Clayton Homes Customer Service Score by Industry

Clayton Homes's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	1.5
Accounting	2.3
Aerospace and Aviation	2
Automotive and Transportation	1.6
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.6
Business and Consumer Services	1.5
Construction	1.5
Education	1.5
Environmental Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Insurance	1.5
Legal	2.1
Manufacturing and Machinery	2.3
Marketing, Advertising and Research	3.5
Military and Defense	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Real Estate	1.5
Retail	3
Transportation	1.5

Clayton Homes Customer Service vs. Competitors

Compared to its competitors, Clayton Homes's Customer Service score is rated right below LGI Homes.

COMPANY		Customer Service Score
	Zillow	3.5/5
	Fleetwood Enterprises	1.9/5
	LGI Homes	1.8/5
	Clayton Homes	1.5/5

Unlock Clayton Homes Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Clayton Homes Customer Service vs. Competitors data and gain insights into your customers today.

Clayton Homes as an Employer

3.3/5

Clayton Homes has a 3.3/5 stars for its overall company culture rated by their employees

top

35%

CEO of Clayton Homes

Kevin Clayton

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Clayton Homes scored a -66 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Clayton Homes would recommend the brand to a friend. ENPS measures how likely Clayton Homes employees would recommend working at Clayton Homes to a friend.

Net Promoter Score

-66

NPS Score

16%	Promoters
2%	Passive
82%	Detractors

Employee Net Promoter Score

eNPS Score

44%	Promoters
12%	Passive
44%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail