-59
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
LGI Homes
Marketing or Exec? Claim Your Free Account
About LGI Homes' Brand
LGI Homes has set the pace for excellence in affordable home building.
Brand at a Glance
60%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.8/5
Customer Service
LGI Homes NPS
LGI Homes's Net Promoter Score (NPS) is a -59 with 17% Promoters, 7% Passives, and 76% Detractors. Net Promoter Score tracks whether LGI Homes's customers would recommend using the product based on a scale of -100 to 100.
LGI Homes Overall NPS
| 17% | Promoters |
|---|---|
| 7% | Passives |
| 76% | Detractors |
LGI Homes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -54 | Oct 2023 | -54 |
Jan 2024 -56 | Jan 2024 | -56 |
Apr 2024 -59 | Apr 2024 | -59 |
May 2024 -55 | May 2024 | -55 |
Jun 2024 -57 | Jun 2024 | -57 |
Jul 2024 -54 | Jul 2024 | -54 |
Aug 2024 -56 | Aug 2024 | -56 |
Sep 2024 -58 | Sep 2024 | -58 |
Nov 2024 -56 | Nov 2024 | -56 |
Jan 2025 -58 | Jan 2025 | -58 |
Apr 2025 -58 | Apr 2025 | -58 |
Aug 2025 -58 | Aug 2025 | -58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LGI Homes NPS by Gender
Male customers rated LGI Homes's NPS 2 points higher than Female customers.
Male
-78
LGI Homes's NPS was rated -78 by Male customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Female
-80
LGI Homes's NPS was rated -80 by Female customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
LGI Homes NPS by Ethnicity
LGI Homes's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -89 | Caucasian | -89 |
African American/Black 34 | African American/Black | 34 |
Other -100 | Other | -100 |
LGI Homes NPS by Age
LGI Homes's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
LGI Homes NPS by Usage
LGI Homes's NPS was rated the highest by customers who have used LGI Homes's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -91 | Less than 1 Year | -91 |
1 to 2 Years -76 | 1 to 2 Years | -76 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
LGI Homes Customer Reviews
Out of the 6 LGI Homes customer reviews 1 was positive and 5 were constructive. LGI Homes customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
LGI Homes Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of LGI Homes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LGI Homes Customer Loyalty Score by Gender
Female customers rated LGI Homes's Customer Loyalty score 22% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LGI Homes.
Male
60%
Yes
Female
82%
Yes
LGI Homes Customer Loyalty Score by Ethnicity
LGI Homes's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LGI Homes.
50
out of 100
Caucasian
100
out of 100
African American/Black
61
out of 100
Other
LGI Homes Customer Loyalty Score by Age
LGI Homes's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LGI Homes.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
46-50 64% | 46-50 | 64% |
51-55 33% | 51-55 | 33% |
56-60 78% | 56-60 | 78% |
61-65 40% | 61-65 | 40% |
LGI Homes Customer Loyalty Score by Usage
LGI Homes's Customer Loyalty score was rated the highest by customers who have used LGI Homes's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LGI Homes Customer Loyalty Score by Industry
LGI Homes's Customer Loyalty score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
LGI Homes Product Quality
1.9/5
LGI Homes has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock LGI Homes' overall Product Quality score rated by its users and customers.
LGI Homes Product Information
LGI Homes’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated LGI Homes's product the highest.
- Website
- http://www.lgihomes.com/
- Company Size
- 201-500 Employees
Quick Insights into LGI Homes Product Quality
LGI Homes's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked LGI Homes' Product Quality.
Ranked LGI Homes Product Quality the Highest
Ranked LGI Homes Product Quality the Lowest
LGI Homes Product Quality Score by Gender
Female customers rated LGI Homes's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LGI Homes.
Male
1.5/5
Female
2.1/5
LGI Homes Product Quality Score by Ethnicity
LGI Homes's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LGI Homes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 1.5 | Other | 1.5 |
LGI Homes Product Quality Score by Age
LGI Homes's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LGI Homes.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
LGI Homes Product Quality Score by Usage
LGI Homes's Product Quality score was rated the highest by customers who have used LGI Homes's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
LGI Homes Product Quality Score by Industry
LGI Homes's Product Quality score was rated 1.5 stars by both Government and Public Policy and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
LGI Homes Pricing
LGI Homes ROI & Value For Money
1.9/5
LGI Homes has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock LGI Homes' overall ROI score rated by its users and customers.
LGI Homes Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry.
Quick Insights into LGI Homes ROI
LGI Homes's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked LGI Homes' ROI score.
Ranked LGI Homes ROI the Highest
Ranked LGI Homes ROI the Lowest
LGI Homes ROI Score by Gender
Female customers rated LGI Homes's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LGI Homes.
Male
1.5/5
Female
1.7/5
LGI Homes ROI Score by Ethnicity
LGI Homes's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LGI Homes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 4 | African American/Black | 4 |
Other 1.5 | Other | 1.5 |
LGI Homes ROI Score by Age
LGI Homes's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LGI Homes.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
LGI Homes ROI Score by Usage
LGI Homes's ROI score was rated the highest by customers who have used LGI Homes's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
LGI Homes ROI Score by Industry
LGI Homes's ROI score was rated 1.5 stars by both Government and Public Policy and Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
LGI Homes Customer Satisfaction (CSAT)
LGI Homes Customer Satisfaction (CSAT) Score
23 / 100
LGI Homes has an overall Customer Satisfaction score of 23 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
3%
Satisfied
20%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
20%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LGI Homes Customer Satisfaction
LGI Homes's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked LGI Homes' Customer Satisfaction.
Ranked LGI Homes Customer Satisfaction the Highest
Ranked LGI Homes Customer Satisfaction the Lowest
LGI Homes Customer Satisfaction Score by Gender
Female customers rated LGI Homes's Customer Satisfaction score 2 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LGI Homes.
18 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 19% | |
Very Dissatisfied | 63% |
20 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 40% |
LGI Homes Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LGI Homes' Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LGI Homes.
11 / 100
Very Satisfied
0%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
67%
CSAT according to African American/Black
LGI Homes' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LGI Homes.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
LGI Homes' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LGI Homes.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
71%
LGI Homes Customer Satisfaction Score by Age
LGI Homes's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LGI Homes.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 0% |
LGI Homes Customer Satisfaction Score by Usage
LGI Homes's Customer Satisfaction score was rated the highest by customers who have used LGI Homes's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
LGI Homes Customer Satisfaction Score by Industry
LGI Homes's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "LGI Homes Customer Satisfaction Score by Industry",
"text": "LGI Homes's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Government and Public Policy industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "LGI Homes's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LGI Homes's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}LGI Homes Customer Service
1.8/5
LGI Homes has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock LGI Homes' overall Customer Service score rated by its users and customers.
About LGI Homes's Customer Service
Address
1450 Lake Robbins Drive, Suite 430, Woodland, CA
Website
http://www.lgihomes.com/
Phone Number
281-362-8998
Quick Insights into LGI Homes Customer Service
LGI Homes's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked LGI Homes' Customer Service score.
Ranked LGI Homes Customer Service the Highest
Ranked LGI Homes Customer Service the Lowest
LGI Homes Customer Service Score by Gender
Female customers rated LGI Homes's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LGI Homes.
Male
1.5/5
Female
2.4/5
LGI Homes Customer Service Score by Ethnicity
LGI Homes's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LGI Homes.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 1.5 | Other | 1.5 |
LGI Homes Customer Service Score by Age
LGI Homes's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LGI Homes.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
LGI Homes Customer Service Score by Usage
LGI Homes's Customer Service score was rated the highest by customers who have used LGI Homes's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
LGI Homes Customer Service Score by Industry
LGI Homes's Customer Service score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
LGI Homes as an Employer
4.3/5
LGI Homes has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LGI Homes scored a -59 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of LGI Homes would recommend the brand to a friend. ENPS measures how likely LGI Homes employees would recommend working at LGI Homes to a friend.
Net Promoter Score
-59
NPS Score
| 17% | Promoters |
|---|---|
| 7% | Passive |
| 76% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 77% | Promoters |
|---|---|
| 4% | Passive |
| 19% | Detractors |
