-100
NPS
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Fleetwood Enterprises
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About Fleetwood Enterprises' Brand
Fleetwood Enterprises develops RVs, mobile homes, and manufactured housing.
Brand at a Glance
53%
Customer Loyalty
2/5
Product Quality
2.2/5
Pricing
1.9/5
Customer Service
Fleetwood Enterprises NPS
Fleetwood Enterprises's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Fleetwood Enterprises's customers would recommend using the product based on a scale of -100 to 100.
Fleetwood Enterprises Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Fleetwood Enterprises NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -100 | Apr 2024 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
Nov 2025 -100 | Nov 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fleetwood Enterprises Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Fleetwood Enterprises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fleetwood Enterprises Product Quality
2/5
Fleetwood Enterprises has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Fleetwood Enterprises' overall Product Quality score rated by its users and customers.
Fleetwood Enterprises Product Information
Fleetwood Enterprises’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.fleetwood.com/
- Company Size
- 5,001-10,000 Employees
Fleetwood Enterprises Pricing
Fleetwood Enterprises ROI & Value For Money
2.2/5
Fleetwood Enterprises has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Fleetwood Enterprises' overall ROI score rated by its users and customers.
Fleetwood Enterprises Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fleetwood Enterprises Customer Service
1.9/5
Fleetwood Enterprises has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Fleetwood Enterprises' overall Customer Service score rated by its users and customers.
About Fleetwood Enterprises's Customer Service
Address
3075 Myers Street, Riverside, CA
Website
http://www.fleetwood.com/
Phone Number
19513513962
Fleetwood Enterprises as an Employer
3.7/5
Fleetwood Enterprises has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Fleetwood Enterprises scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Fleetwood Enterprises would recommend the brand to a friend. ENPS measures how likely Fleetwood Enterprises employees would recommend working at Fleetwood Enterprises to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
