25
NPS
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Premier Store Fixtures
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About Premier Store Fixtures' Brand
A Hauppauge, New York-based provider of customized merchandising displays for retail settings
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Premier Store Fixtures NPS
Premier Store Fixtures's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Premier Store Fixtures's customers would recommend using the product based on a scale of -100 to 100.
Premier Store Fixtures Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Premier Store Fixtures NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Aug 2022 50 | Aug 2022 | 50 |
Dec 2022 0 | Dec 2022 | 0 |
May 2023 25 | May 2023 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Premier Store Fixtures Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Premier Store Fixtures users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Premier Store Fixtures Product Quality
3.8/5
Premier Store Fixtures has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Premier Store Fixtures' overall Product Quality score rated by its users and customers.
Premier Store Fixtures Product Information
Premier Store Fixtures’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Retail
Premier Store Fixtures Pricing
Premier Store Fixtures ROI & Value For Money
3.2/5
Premier Store Fixtures has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Premier Store Fixtures' overall ROI score rated by its users and customers.
Premier Store Fixtures Customer Satisfaction (CSAT)
Premier Store Fixtures Customer Satisfaction (CSAT) Score
100 / 100
Premier Store Fixtures has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Premier Store Fixtures Customer Service
3.2/5
Premier Store Fixtures has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Premier Store Fixtures' overall Customer Service score rated by its users and customers.
About Premier Store Fixtures's Customer Service
Address
400 Oser Ave, Suite 350, Hauppauge, NY
Website
https://www.premierfixtures.com/
Phone Number
(631) 236-4111
Premier Store Fixtures as an Employer
3.4/5
Premier Store Fixtures has a 3.4/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Premier Store Fixtures
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Premier Store Fixtures scored a 25 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Premier Store Fixtures would recommend the brand to a friend. ENPS measures how likely Premier Store Fixtures employees would recommend working at Premier Store Fixtures to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
