61
NPS
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Armstrong World Industries
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About Armstrong World Industries' Brand
Armstrong engages in the design and manufacture of floors and ceilings systems. Among its major competitors, Armstrong World Industries is ranked in 2nd place for NPS while PACIFIC is 1st, and The Home Depot is 3rd.Their current market cap is $3.74B
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Armstrong World Industries Ranking
- #1 / 4 of its competitors
Armstrong World Industries NPS
Armstrong World Industries's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Armstrong World Industries's customers would recommend using the product based on a scale of -100 to 100.
Armstrong World Industries Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
Armstrong World Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Jun 2022 60 | Jun 2022 | 60 |
Jul 2022 67 | Jul 2022 | 67 |
Aug 2023 57 | Aug 2023 | 57 |
Feb 2024 63 | Feb 2024 | 63 |
How Other Brands Compare
Armstrong World Industries is ranked first for NPS among its competitors. The Home Depot and Mohawk Industries come in second and third, with Lowe's Home Improvement coming in at #4. Among those competitors, it is the lowest valued company behind The Home Depot.
Armstrong World Industries |  The Home Depot |  Lowe's Home Improvement |  Mohawk Industries | |
| Global Ranking | #- | #86 | #128 | #- |
| NPS | 61 | 21 | -5 | 3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $3.74B | $301.06B | $136.70B | $13.69B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Armstrong World Industries NPS vs. Competitors
Compared to its competitors, Armstrong World Industries's NPS is rated right above The Home Depot, and is preceded by PACIFIC.
| COMPANY | NPS Score | |
|---|---|---|
 | PACIFIC | 100 |
| Armstrong World Industries | 61 |
| The Home Depot | 21 |
 | Tarkett | 6 |
| Mohawk Industries | 3 |
| Lowe's Home Improvement | -5 |
Armstrong World Industries Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Armstrong World Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Armstrong World Industries Customer Loyalty vs. Competitors
Compared to its competitors, Armstrong World Industries's Customer Loyalty score is rated right above The Home Depot, and is preceded by PACIFIC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PACIFIC | 100% |
| Armstrong World Industries | 81% |
| The Home Depot | 81% |
| Lowe's Home Improvement | 77% |
| Tarkett | 71% |
| Mohawk Industries | 65% |
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Armstrong World Industries Product Quality
3.9/5
Armstrong World Industries has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Armstrong World Industries Product Information
Armstrong World Industries’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.armstrong.com/
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Tech
Armstrong World Industries Product Quality vs. Competitors
Compared to its competitors, Armstrong World Industries's Product Quality score is rated right above The Home Depot, and is preceded by PACIFIC.
| COMPANY | Product Quality Score | |
|---|---|---|
| PACIFIC | 5/5 |
| Armstrong World Industries | 3.9/5 |
| The Home Depot | 3.6/5 |
| Tarkett | 3.4/5 |
| Lowe's Home Improvement | 3.1/5 |
| Mohawk Industries | 2.9/5 |
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Armstrong World Industries Pricing
Armstrong World Industries ROI & Value For Money
4.2/5
Armstrong World Industries has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Armstrong World Industries Pricing vs. Competitors
Compared to its competitors, Armstrong World Industries's ROI score is rated right above The Home Depot, and is preceded by PACIFIC.
| COMPANY | Pricing Score | |
|---|---|---|
| PACIFIC | 5/5 |
| Armstrong World Industries | 4.2/5 |
| The Home Depot | 3.6/5 |
| Tarkett | 3.4/5 |
| Lowe's Home Improvement | 3/5 |
| Mohawk Industries | 2.9/5 |
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Armstrong World Industries Customer Satisfaction (CSAT)
Armstrong World Industries Customer Satisfaction (CSAT) Score
88 / 100
Armstrong World Industries has an overall Customer Satisfaction score of 88 rated by its users and customers.
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Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Armstrong World Industries Customer Satisfaction vs. Competitors
Compared to its competitors, Armstrong World Industries's Customer Satisfaction score is rated right above The Home Depot.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Armstrong World Industries | 88% |
| The Home Depot | 68% |
| Mohawk Industries | 42% |
| Tarkett | 41% |
| Lowe's Home Improvement | 39% |
| PACIFIC | 0% |
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Armstrong World Industries Customer Service
4.1/5
Armstrong World Industries has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Armstrong World Industries's Customer Service
Address
Lancaster, PA
Website
http://www.armstrong.com/
Armstrong World Industries Customer Service vs. Competitors
Compared to its competitors, Armstrong World Industries's Customer Service score is rated right above The Home Depot, and is preceded by PACIFIC.
| COMPANY | Customer Service Score | |
|---|---|---|
| PACIFIC | 5/5 |
| Armstrong World Industries | 4.1/5 |
| The Home Depot | 3.6/5 |
| Tarkett | 3.2/5 |
| Mohawk Industries | 3/5 |
| Lowe's Home Improvement | 2.9/5 |
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Armstrong World Industries as an Employer
3.9/5
Armstrong World Industries has a 3.9/5 stars for its overall company culture rated by their employees
top
35%
CEO of Armstrong World Industries
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Armstrong World Industries scored a 61 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Armstrong World Industries would recommend the brand to a friend. ENPS measures how likely Armstrong World Industries employees would recommend working at Armstrong World Industries to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
