6
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Tarkett
Marketing or Exec? Claim Your Free Account
About Tarkett's Brand
Tarkett is a global leader in innovative and sustainable solutions for flooring and sports surfaces.
Brand at a Glance
71%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Tarkett NPS
Tarkett's Net Promoter Score (NPS) is a 6 with 44% Promoters, 18% Passives, and 38% Detractors. Net Promoter Score tracks whether Tarkett's customers would recommend using the product based on a scale of -100 to 100.
Tarkett Overall NPS
| 44% | Promoters |
|---|---|
| 18% | Passives |
| 38% | Detractors |
Tarkett NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -10 | Dec 2023 | -10 |
Jan 2024 -12 | Jan 2024 | -12 |
Apr 2024 -11 | Apr 2024 | -11 |
Jun 2024 -7 | Jun 2024 | -7 |
Jul 2024 -5 | Jul 2024 | -5 |
Aug 2024 -2 | Aug 2024 | -2 |
Sep 2024 -3 | Sep 2024 | -3 |
Nov 2024 2 | Nov 2024 | 2 |
Jan 2025 2 | Jan 2025 | 2 |
Mar 2025 1 | Mar 2025 | 1 |
May 2025 3 | May 2025 | 3 |
Nov 2025 5 | Nov 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tarkett NPS by Gender
Tarkett's NPS was rated -17 by both Female and Male customers on Comparably.
Male
-17
Tarkett's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
-17
Tarkett's NPS was rated -17 by Female customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Tarkett NPS by Ethnicity
Tarkett's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
African American/Black -67 | African American/Black | -67 |
Tarkett NPS by Age
Tarkett's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Tarkett NPS by Usage
Tarkett's NPS was rated the highest by customers who have used Tarkett's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
Over 10 Years -34 | Over 10 Years | -34 |
Tarkett Customer Reviews
Out of the 6 Tarkett customer reviews 4 were positive and 2 were constructive. Tarkett customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Tarkett Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Tarkett users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tarkett Customer Loyalty Score by Gender
Tarkett's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tarkett.
Male
70%
Yes
Female
70%
Yes
Tarkett Customer Loyalty Score by Ethnicity
Tarkett's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tarkett.
64
out of 100
Caucasian
40
out of 100
African American/Black
Tarkett Customer Loyalty Score by Age
Tarkett's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Tarkett.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
56-60 55% | 56-60 | 55% |
66+ 10% | 66+ | 10% |
Tarkett Customer Loyalty Score by Usage
Tarkett's Customer Loyalty score was rated the highest by customers who have used Tarkett's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tarkett Customer Loyalty Score by Industry
Tarkett's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Tarkett Product Quality
3.4/5
Tarkett has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Tarkett's overall Product Quality score rated by its users and customers.
Tarkett Product Information
Tarkett’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Tarkett's product the highest. Reviewers from the Accounting industry rated Tarkett the lowest at 3.8.
- Website
- http://www.tarkett.com/
- Company Size
- 10,000+ Employees
Quick Insights into Tarkett Product Quality
Tarkett's Product Quality score was rated highest by customers ages 56-60, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Tarkett's Product Quality.
Ranked Tarkett Product Quality the Highest
Ranked Tarkett Product Quality the Lowest
Tarkett Product Quality Score by Gender
Male customers rated Tarkett's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tarkett.
Male
3.4/5
Female
3.2/5
Tarkett Product Quality Score by Ethnicity
Tarkett's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tarkett.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 2.3 | African American/Black | 2.3 |
Tarkett Product Quality Score by Age
Tarkett's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tarkett.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
56-60 4.1 | 56-60 | 4.1 |
66+ 2.3 | 66+ | 2.3 |
Tarkett Product Quality Score by Usage
Tarkett's Product Quality score was rated the highest by customers who have used Tarkett's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Tarkett Product Quality Score by Industry
Tarkett's Product Quality score was rated the highest by Construction industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Tarkett Pricing
Tarkett ROI & Value For Money
3.4/5
Tarkett has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Tarkett's overall ROI score rated by its users and customers.
Tarkett Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Construction industry think that they had the lowest ROI from Tarkett.
Quick Insights into Tarkett ROI
Tarkett's ROI score was rated highest by customers from the Accounting industry, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Tarkett's ROI score.
Ranked Tarkett ROI the Highest
Ranked Tarkett ROI the Lowest
Tarkett ROI Score by Gender
Male customers rated Tarkett's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tarkett.
Male
3.4/5
Female
3.3/5
Tarkett ROI Score by Ethnicity
Tarkett's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tarkett.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 1.6 | African American/Black | 1.6 |
Tarkett ROI Score by Age
Tarkett's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tarkett.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
56-60 4.1 | 56-60 | 4.1 |
66+ 1.8 | 66+ | 1.8 |
Tarkett ROI Score by Usage
Tarkett's ROI score was rated the highest by customers who have used Tarkett's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tarkett ROI Score by Industry
Tarkett's ROI score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Tarkett Customer Satisfaction (CSAT)
Tarkett Customer Satisfaction (CSAT) Score
42 / 100
Tarkett has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
8%
Neither Satisfied nor Dissatisfied
28%
Dissatisfied
11%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tarkett Customer Satisfaction
Tarkett's Customer Satisfaction score was rated highest by customers who have used Tarkett's products/services for 2 to 5 Years, and rated lowest by customers who have used Tarkett's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Tarkett's Customer Satisfaction.
Ranked Tarkett Customer Satisfaction the Highest
Ranked Tarkett Customer Satisfaction the Lowest
Tarkett Customer Satisfaction Score by Gender
Female customers rated Tarkett's Customer Satisfaction score 15 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tarkett.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 17% | |
Very Dissatisfied | 25% |
40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Tarkett Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tarkett's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tarkett.
30 / 100
Very Satisfied
30%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
30%
Very Dissatisfied
20%
CSAT according to African American/Black
Tarkett's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tarkett.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
Tarkett Customer Satisfaction Score by Age
Tarkett's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tarkett.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 34% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 66+ | 0% |
Tarkett Customer Satisfaction Score by Usage
Tarkett's Customer Satisfaction score was rated the highest by customers who have used Tarkett's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Tarkett Customer Satisfaction Score by Industry
Tarkett's Customer Satisfaction score was rated 25 points by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Tarkett Customer Satisfaction Score by Industry",
"text": "Tarkett's Customer Satisfaction score was rated 25 points by Construction industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Tarkett's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}Tarkett Customer Service
3.2/5
Tarkett has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Tarkett's overall Customer Service score rated by its users and customers.
About Tarkett's Customer Service
Website
http://www.tarkett.com/
Phone Number
33141204488
Quick Insights into Tarkett Customer Service
Tarkett's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Tarkett's Customer Service score.
Ranked Tarkett Customer Service the Highest
Ranked Tarkett Customer Service the Lowest
Tarkett Customer Service Score by Gender
Male customers rated Tarkett's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tarkett.
Male
3.1/5
Female
2.9/5
Tarkett Customer Service Score by Ethnicity
Tarkett's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tarkett.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Tarkett Customer Service Score by Age
Tarkett's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tarkett.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
56-60 3.2 | 56-60 | 3.2 |
66+ 1.6 | 66+ | 1.6 |
Tarkett Customer Service Score by Usage
Tarkett's Customer Service score was rated the highest by customers who have used Tarkett's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Tarkett Customer Service Score by Industry
Tarkett's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Tarkett as an Employer
3.0/5
Tarkett has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Tarkett scored a 6 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Tarkett would recommend the brand to a friend. ENPS measures how likely Tarkett employees would recommend working at Tarkett to a friend.
Net Promoter Score
6
NPS Score
| 44% | Promoters |
|---|---|
| 18% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 34% | Promoters |
|---|---|
| 28% | Passive |
| 38% | Detractors |
