-4
NPS
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Red Robin is ranked #53 in Food and Beverages Brands
Red Robin is ranked #53 in Food and Beverages Brands
About Red Robin's Brand
Red Robin’s brand is ranked #628 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Red Robin. When compared to other organizations within the Food and Beverages industry, Red Robin is ranked #53. Among its major competitors, Red Robin is ranked in 6th place for NPS while Brinker International is 1st, and Texas Roadhouse is 2nd. Overall, Red Robin has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $589.34M
Brand at a Glance
68%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Red Robin CMO
Dana Benfield
Dana Benfield serves as the SVP, Chief Marketing Officer for Red Robin. Dana started at Red Robin in November of 2017. Dana is based in the Greater Denver Area.
Red Robin Ranking
- #53 in Food and Beverages
- #4 / 4 of its competitors
Red Robin NPS
Red Robin's Net Promoter Score (NPS) is a -4 with 41% Promoters, 14% Passives, and 45% Detractors. Net Promoter Score tracks whether Red Robin's customers would recommend using the product based on a scale of -100 to 100.
Red Robin Overall NPS
| 41% | Promoters |
|---|---|
| 14% | Passives |
| 45% | Detractors |
Red Robin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -1 | Aug 2024 | -1 |
Sep 2024 1 | Sep 2024 | 1 |
Oct 2024 1 | Oct 2024 | 1 |
Nov 2024 1 | Nov 2024 | 1 |
Dec 2024 -1 | Dec 2024 | -1 |
Jan 2025 0 | Jan 2025 | 0 |
Feb 2025 -3 | Feb 2025 | -3 |
Apr 2025 -3 | Apr 2025 | -3 |
May 2025 -3 | May 2025 | -3 |
Jun 2025 -3 | Jun 2025 | -3 |
Oct 2025 -3 | Oct 2025 | -3 |
Dec 2025 -5 | Dec 2025 | -5 |
How Other Brands Compare
Red Robin is ranked #4 for NPS among its competitors. Texas Roadhouse and Olive Garden Italian Restaurants come in first and second, with Darden Restaurants coming in at third. Among those competitors, it is the lowest valued company behind Darden Restaurants.
 Red Robin |  Darden Restaurants |  Olive Garden Italian Restaurants |  Texas Roadhouse | |
| Global Ranking | #628 | #342 | #348 | #439 |
| NPS | -4 | 20 | 24 | 26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $589.34M | $18.85B | $17.47B | $6.93B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Red Robin NPS by Gender
Male customers rated Red Robin's NPS 10 points higher than Female customers.
Male
-23
Red Robin's NPS was rated -23 by Male customers on Comparably.
18%
Promoters
41%
Passives
41%
Detractors
Female
-33
Red Robin's NPS was rated -33 by Female customers on Comparably.
26%
Promoters
15%
Passives
59%
Detractors
Red Robin NPS by Ethnicity
Red Robin's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -19 | Caucasian | -19 |
Hispanic or Latino -83 | Hispanic or Latino | -83 |
African American/Black 17 | African American/Black | 17 |
Other -67 | Other | -67 |
Red Robin NPS by Age
Red Robin's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Red Robin NPS by Usage
Red Robin's NPS was rated the highest by customers who have used Red Robin's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
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| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -76 | Less than 1 Year | -76 |
2 to 5 Years -17 | 2 to 5 Years | -17 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Over 10 Years -20 | Over 10 Years | -20 |
Red Robin NPS vs. Competitors
Compared to its competitors, Red Robin's NPS is rated right above Applebee's, and is preceded by Luby's.
| COMPANY | NPS Score | |
|---|---|---|
 | Brinker International | 38 |
| Texas Roadhouse | 26 |
| Olive Garden Italian Restaurants | 24 |
| Darden Restaurants | 20 |
 | Luby's | -1 |
| Red Robin | -4 |
 | Applebee's | -21 |
 | Papa John's International | -21 |
 | Chili's | -50 |
 | Ruby Tuesday | -63 |
Red Robin NPS vs Companies in Food and Beverages
In the Food and Beverages industry, Red Robin's NPS is rated right below McDonald's.
| COMPANY | NPS Score | |
|---|---|---|
 | Chick-fil-A | 55 |
 | Red Bull | 42 |
 | The Coca-Cola Company | 39 |
 | Hershey Company | 35 |
 | Starbucks | 30 |
 | Mars | 27 |
 | PepsiCo | 24 |
 | McDonald's | 19 |
| Red Robin | -4 |
Red Robin Customer Reviews
Out of the 10 Red Robin customer reviews 7 were positive and 3 were constructive. Red Robin customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Red Robin Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Red Robin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Red Robin Customer Loyalty Score by Gender
Male customers rated Red Robin's Customer Loyalty score 14% higher than Female customers.
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Male
74%
Yes
Female
60%
Yes
Red Robin Customer Loyalty Score by Ethnicity
Red Robin's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Red Robin.
69
out of 100
Caucasian
55
out of 100
Hispanic or Latino
100
out of 100
African American/Black
40
out of 100
Other
Red Robin Customer Loyalty Score by Age
Red Robin's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 63% | 18-25 | 63% |
26-30 78% | 26-30 | 78% |
36-40 100% | 36-40 | 100% |
41-45 40% | 41-45 | 40% |
46-50 55% | 46-50 | 55% |
51-55 64% | 51-55 | 64% |
56-60 55% | 56-60 | 55% |
66+ 78% | 66+ | 78% |
Red Robin Customer Loyalty Score by Usage
Red Robin's Customer Loyalty score was rated the highest by customers who have used Red Robin's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Red Robin Customer Loyalty Score by Industry
Red Robin's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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Red Robin Customer Loyalty vs. Competitors
Compared to its competitors, Red Robin's Customer Loyalty score is rated right above Papa John's International, and is preceded by Luby's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Texas Roadhouse | 84% |
| Olive Garden Italian Restaurants | 76% |
| Brinker International | 75% |
| Chili's | 73% |
| Luby's | 70% |
| Red Robin | 68% |
| Papa John's International | 68% |
| Applebee's | 66% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
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Customer Loyalty for Other Food and Beverages Brands
In the Food and Beverages industry, Red Robin's Customer Loyalty score is rated right below Mars.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chick-fil-A | 87% |
| The Coca-Cola Company | 85% |
| PepsiCo | 82% |
| Red Bull | 81% |
| Hershey Company | 81% |
| McDonald's | 79% |
| Starbucks | 78% |
| Mars | 78% |
| Red Robin | 68% |
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Red Robin Product Quality
3.3/5
Red Robin has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Red Robin Product Information
Red Robin’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Red Robin's product the highest. Reviewers from the Arts and Entertainment industry rated Red Robin the lowest at 2.6.
- Website
- http://www.redrobin.com
- Company Size
- 1,001-5,000 Employees
Industry
Restaurants
Quick Insights into Red Robin Product Quality
Red Robin's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
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Ranked Red Robin Product Quality the Highest
Ranked Red Robin Product Quality the Lowest
Red Robin Product Quality Score by Gender
Male customers rated Red Robin's Product Quality score 0.6 stars higher than Female customers.
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Male
3.2/5
Female
2.6/5
Red Robin Product Quality Score by Ethnicity
Red Robin's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 2.8 | Other | 2.8 |
Red Robin Product Quality Score by Age
Red Robin's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 1.5 | 26-30 | 1.5 |
36-40 3.6 | 36-40 | 3.6 |
41-45 2.8 | 41-45 | 2.8 |
46-50 1.6 | 46-50 | 1.6 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2.2 | 56-60 | 2.2 |
66+ 2.4 | 66+ | 2.4 |
Red Robin Product Quality Score by Usage
Red Robin's Product Quality score was rated the highest by customers who have used Red Robin's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Red Robin Product Quality Score by Industry
Red Robin's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
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Red Robin Product Quality vs. Competitors
Compared to its competitors, Red Robin's Product Quality score is rated right above Luby's, and is preceded by Brinker International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Olive Garden Italian Restaurants | 3.8/5 |
| Darden Restaurants | 3.8/5 |
| Texas Roadhouse | 3.8/5 |
| Brinker International | 3.7/5 |
| Red Robin | 3.3/5 |
| Luby's | 3/5 |
| Applebee's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Chili's | 2.1/5 |
| Ruby Tuesday | 1.8/5 |
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Product Quality for Other Food and Beverages Brands
In the Food and Beverages industry, Red Robin's Product Quality score is rated right below McDonald's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| The Coca-Cola Company | 4.2/5 |
| Red Bull | 4.2/5 |
| Starbucks | 4.1/5 |
| Hershey Company | 4.1/5 |
| Mars | 4/5 |
| PepsiCo | 4/5 |
| McDonald's | 3.7/5 |
| Red Robin | 3.3/5 |
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Red Robin Pricing
Red Robin ROI & Value For Money
3.1/5
Red Robin has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Red Robin Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from Red Robin.
Quick Insights into Red Robin ROI
Red Robin's ROI score was rated highest by customers ages 36-40, and rated lowest by Hispanic or Latino customers.
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Ranked Red Robin ROI the Highest
Ranked Red Robin ROI the Lowest
Red Robin ROI Score by Gender
Male customers rated Red Robin's ROI score 0.4 stars higher than Female customers.
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Male
2.9/5
Female
2.5/5
Red Robin ROI Score by Ethnicity
Red Robin's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 2.8 | Other | 2.8 |
Red Robin ROI Score by Age
Red Robin's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
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0
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| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 1.5 | 26-30 | 1.5 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3 | 41-45 | 3 |
46-50 2.2 | 46-50 | 2.2 |
51-55 2.7 | 51-55 | 2.7 |
56-60 1.7 | 56-60 | 1.7 |
66+ 2.1 | 66+ | 2.1 |
Red Robin ROI Score by Usage
Red Robin's ROI score was rated the highest by customers who have used Red Robin's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Red Robin ROI Score by Industry
Red Robin's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Red Robin Pricing vs. Competitors
Compared to its competitors, Red Robin's ROI score is rated right above Papa John's International, and is preceded by Darden Restaurants.
| COMPANY | Pricing Score | |
|---|---|---|
| Olive Garden Italian Restaurants | 3.9/5 |
| Brinker International | 3.8/5 |
| Texas Roadhouse | 3.7/5 |
| Darden Restaurants | 3.7/5 |
| Red Robin | 3.1/5 |
| Papa John's International | 2.9/5 |
| Luby's | 2.9/5 |
| Applebee's | 2.8/5 |
| Chili's | 2.2/5 |
| Ruby Tuesday | 1.9/5 |
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ROI for Other Food and Beverages Brands
In the Food and Beverages industry, Red Robin's ROI score is rated right below McDonald's.
| COMPANY | Pricing Score | |
|---|---|---|
| Chick-fil-A | 4.1/5 |
| The Coca-Cola Company | 3.9/5 |
| Hershey Company | 3.9/5 |
| Red Bull | 3.8/5 |
| Mars | 3.8/5 |
| PepsiCo | 3.8/5 |
| Starbucks | 3.6/5 |
| McDonald's | 3.6/5 |
| Red Robin | 3.1/5 |
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Red Robin Customer Satisfaction (CSAT)
Red Robin Customer Satisfaction (CSAT) Score
65 / 100
Red Robin has an overall Customer Satisfaction score of 65 rated by its users and customers.
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Very Satisfied
33%
Satisfied
32%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
7%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Red Robin Customer Satisfaction
Red Robin's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.
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Ranked Red Robin Customer Satisfaction the Highest
Ranked Red Robin Customer Satisfaction the Lowest
Red Robin Customer Satisfaction Score by Gender
Male customers rated Red Robin's Customer Satisfaction score 19 points higher than Female customers.
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67 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 27% |
48 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 4% | |
Very Dissatisfied | 48% |
Red Robin Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Red Robin's Customer Satisfaction (CSAT) score was rated 61% according to Caucasian users and customers.
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61 / 100
Very Satisfied
39%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
30%
CSAT according to Hispanic or Latino
Red Robin's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
16%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
Red Robin's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Red Robin's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Red Robin Customer Satisfaction Score by Age
Red Robin's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 90% | |||||||||||||||
| 26-30 | 25% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 75% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 66+ | 25% |
Red Robin Customer Satisfaction Score by Usage
Red Robin's Customer Satisfaction score was rated the highest by customers who have used Red Robin's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Red Robin Customer Satisfaction Score by Industry
Red Robin's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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{
"title": "Red Robin Customer Satisfaction Score by Industry",
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}Red Robin Customer Satisfaction vs. Competitors
Compared to its competitors, Red Robin's Customer Satisfaction score is rated right above Brinker International, and is preceded by Olive Garden Italian Restaurants.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Darden Restaurants | 71% |
| Texas Roadhouse | 70% |
| Olive Garden Italian Restaurants | 70% |
| Red Robin | 65% |
| Brinker International | 59% |
| Papa John's International | 54% |
| Applebee's | 51% |
| Luby's | 45% |
| Chili's | 29% |
| Ruby Tuesday | 21% |
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Customer Satisfaction for Other Food and Beverages Brands
In the Food and Beverages industry, Red Robin's Customer Satisfaction score is rated right below McDonald's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Coca-Cola Company | 87% |
| Starbucks | 84% |
| Red Bull | 83% |
| Chick-fil-A | 81% |
| Hershey Company | 80% |
| PepsiCo | 79% |
| Mars | 74% |
| McDonald's | 72% |
| Red Robin | 65% |
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Red Robin Customer Service
3.2/5
Red Robin has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Red Robin's Customer Service
Address
10000 E Geddes Ave, Englewood, CO 80112
Website
http://www.redrobin.com
Red Robin's Social Links
Quick Insights into Red Robin Customer Service
Red Robin's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
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Ranked Red Robin Customer Service the Highest
Ranked Red Robin Customer Service the Lowest
Red Robin Customer Service Score by Gender
Male customers rated Red Robin's Customer Service score 0.6 stars higher than Female customers.
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Male
3.1/5
Female
2.5/5
Red Robin Customer Service Score by Ethnicity
Red Robin's Customer Service score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 2.8 | Other | 2.8 |
Red Robin Customer Service Score by Age
Red Robin's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 1.5 | 26-30 | 1.5 |
36-40 3.3 | 36-40 | 3.3 |
41-45 2.5 | 41-45 | 2.5 |
46-50 2.2 | 46-50 | 2.2 |
51-55 2.5 | 51-55 | 2.5 |
56-60 1.6 | 56-60 | 1.6 |
66+ 1.9 | 66+ | 1.9 |
Red Robin Customer Service Score by Usage
Red Robin's Customer Service score was rated the highest by customers who have used Red Robin's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Red Robin Customer Service Score by Industry
Red Robin's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Red Robin Customer Service vs. Competitors
Compared to its competitors, Red Robin's Customer Service score is rated right above Luby's, and is preceded by Darden Restaurants.
| COMPANY | Customer Service Score | |
|---|---|---|
| Brinker International | 3.9/5 |
| Texas Roadhouse | 3.8/5 |
| Olive Garden Italian Restaurants | 3.8/5 |
| Darden Restaurants | 3.7/5 |
| Red Robin | 3.2/5 |
| Luby's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Applebee's | 2.8/5 |
| Chili's | 2.1/5 |
| Ruby Tuesday | 1.8/5 |
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Customer Service for Other Food and Beverages Brands
In the Food and Beverages industry, Red Robin's Customer Service score is rated right below McDonald's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Starbucks | 4.1/5 |
| The Coca-Cola Company | 4/5 |
| Red Bull | 4/5 |
| Hershey Company | 3.9/5 |
| Mars | 3.9/5 |
| PepsiCo | 3.8/5 |
| McDonald's | 3.6/5 |
| Red Robin | 3.2/5 |
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Consumer vs. Employees
Red Robin scored a -4 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Red Robin would recommend the brand to a friend. ENPS measures how likely Red Robin employees would recommend working at Red Robin to a friend.
Net Promoter Score
-4
NPS Score
| 41% | Promoters |
|---|---|
| 14% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 19% | Promoters |
|---|---|
| 12% | Passive |
| 69% | Detractors |
Global Ranking Snapshot
Red Robin is ranked #628 in the Global Top 100 Brands. It ranks just behind The New York Times and just ahead of Acer.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
626 |  | The Hartford |  | Christopher Swift | Banking and Financial Services |
627 |  | The New York Times |  | Mark Thompson | Media and Entertainment |
628 | | Red Robin |  | GJ Hart | Food and Beverages |
629 |  | Acer |  | Jason Chen | Consumer Goods |
630 |  | AECOM |  | Michael Burke | Business and Consumer Services |
631 |  | Anytime Fitness |  | Chuck Runyon | Health and Wellness |
632 |  | The Trade Desk, Inc. |  | Jeff Green | Tech |
Food and Beverages Ranking Snapshot
Red Robin is ranked #53 in the Food and Beverages Industry. It ranks just behind Smithfield and just ahead of Philz Coffee.
| RANK | COMPANY | Location | |
|---|---|---|---|
51 |  | Meijer | Greenville, MI |
52 |  | Smithfield | Smithfield, VA |
53 | | Red Robin | Englewood, CO |
54 |  | Philz Coffee | San Francisco, CA |
55 |  | Blue Bottle Coffee | Oakland, CA |
56 |  | Giant Eagle | Pittsburgh, PA |
57 |  | Pressed Juicery | Los Angeles, CA |
