-21
NPS
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Applebee's
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About Applebee's' Brand
Applebee's Services, Inc., franchises what is today the largest casual-dining chain in the world Among its major competitors, Applebee's is ranked in 7th place for NPS while Au Bon Pain is 1st, and T.G.I. Friday's is 2nd. Overall, Applebee's has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.56B
Brand at a Glance
66%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Applebee's CMO
Applebee's Ranking
- #4 / 4 of its competitors
Applebee's NPS
Applebee's's Net Promoter Score (NPS) is a -21 with 32% Promoters, 15% Passives, and 53% Detractors. Net Promoter Score tracks whether Applebee's's customers would recommend using the product based on a scale of -100 to 100.
Applebee's Overall NPS
| 32% | Promoters |
|---|---|
| 15% | Passives |
| 53% | Detractors |
Applebee's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -19 | Jan 2025 | -19 |
Feb 2025 -19 | Feb 2025 | -19 |
Mar 2025 -19 | Mar 2025 | -19 |
Apr 2025 -21 | Apr 2025 | -21 |
May 2025 -21 | May 2025 | -21 |
Jun 2025 -21 | Jun 2025 | -21 |
Jul 2025 -23 | Jul 2025 | -23 |
Aug 2025 -23 | Aug 2025 | -23 |
Sep 2025 -23 | Sep 2025 | -23 |
Oct 2025 -23 | Oct 2025 | -23 |
Nov 2025 -23 | Nov 2025 | -23 |
Dec 2025 -23 | Dec 2025 | -23 |
How Other Brands Compare
Applebee's is ranked #4 for NPS among its competitors. Jamba Juice and Dennys come in first and second, with Outback Steakhouse coming in at third. Among those competitors, it is the third most valued company behind Outback Steakhouse.
Applebee's |  Dennys |  Jamba Juice |  Outback Steakhouse | |
| Global Ranking | #- | #243 | #287 | #431 |
| NPS | -21 | 2 | 16 | -16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $1.56B | $1.17B | - | $2.42B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Applebee's NPS by Gender
Male customers rated Applebee's's NPS 12 points higher than Female customers.
Male
-33
Applebee's's NPS was rated -33 by Male customers on Comparably.
29%
Promoters
9%
Passives
62%
Detractors
Female
-45
Applebee's's NPS was rated -45 by Female customers on Comparably.
23%
Promoters
9%
Passives
68%
Detractors
Applebee's NPS by Ethnicity
Applebee's's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -54 | Caucasian | -54 |
Hispanic or Latino -39 | Hispanic or Latino | -39 |
African American/Black 8 | African American/Black | 8 |
Asian or Pacific Islander -43 | Asian or Pacific Islander | -43 |
Native American -71 | Native American | -71 |
Other -20 | Other | -20 |
Applebee's NPS by Age
Applebee's's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Applebee's NPS by Usage
Applebee's's NPS was rated the highest by customers who have used Applebee's's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years 11 | 1 to 2 Years | 11 |
2 to 5 Years -54 | 2 to 5 Years | -54 |
5 to 10 Years -43 | 5 to 10 Years | -43 |
Over 10 Years -39 | Over 10 Years | -39 |
Applebee's NPS vs. Competitors
Compared to its competitors, Applebee's's NPS is rated right above The Cheesecake Factory, and is preceded by Outback Steakhouse.
| COMPANY | NPS Score | |
|---|---|---|
 | Au Bon Pain | 33 |
 | T.G.I. Friday's | 25 |
| Jamba Juice | 16 |
| Dennys | 2 |
 | Orange Julius | N/A |
 | Hooters | -11 |
| Outback Steakhouse | -16 |
| Applebee's | -21 |
 | The Cheesecake Factory | -22 |
 | Buffalo Wild Wings | -32 |
 | Chili's | -50 |
 | Ruby Tuesday | -63 |
Applebee's Customer Reviews
Out of the 27 Applebee's customer reviews 12 were positive and 15 were constructive. Applebee's customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Applebee's Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Applebee's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Applebee's Customer Loyalty Score by Gender
Male customers rated Applebee's's Customer Loyalty score 1% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Applebee's.
Male
69%
Yes
Female
68%
Yes
Applebee's Customer Loyalty Score by Ethnicity
Applebee's's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Applebee's.
67
out of 100
Caucasian
66
out of 100
Hispanic or Latino
79
out of 100
African American/Black
49
out of 100
Asian or Pacific Islander
49
out of 100
Native American
74
out of 100
Other
Applebee's Customer Loyalty Score by Age
Applebee's's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Applebee's.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 56% | 18-25 | 56% |
26-30 67% | 26-30 | 67% |
31-35 79% | 31-35 | 79% |
36-40 49% | 36-40 | 49% |
41-45 70% | 41-45 | 70% |
46-50 78% | 46-50 | 78% |
51-55 82% | 51-55 | 82% |
56-60 73% | 56-60 | 73% |
61-65 74% | 61-65 | 74% |
66+ 52% | 66+ | 52% |
Applebee's Customer Loyalty Score by Usage
Applebee's's Customer Loyalty score was rated the highest by customers who have used Applebee's's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Applebee's Customer Loyalty Score by Industry
Applebee's's Customer Loyalty score was rated the highest by Restaurants industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Applebee's Customer Loyalty vs. Competitors
Compared to its competitors, Applebee's's Customer Loyalty score is rated right above Ruby Tuesday, and is preceded by Hooters.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dennys | 79% |
| The Cheesecake Factory | 77% |
| Jamba Juice | 76% |
| Chili's | 73% |
| Buffalo Wild Wings | 72% |
| T.G.I. Friday's | 70% |
| Outback Steakhouse | 69% |
| Hooters | 68% |
| Applebee's | 66% |
| Ruby Tuesday | 64% |
| Au Bon Pain | 61% |
| Orange Julius | N/A |
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Applebee's Product Quality
2.9/5
Applebee's has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Applebee's Product Information
Applebee's’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Applebee's's product the highest. Reviewers from the Arts and Entertainment industry rated Applebee's the lowest at 2.6.
- Website
- https://www.applebees.com
- Company Size
- 10,000+ Employees
Industry
Restaurants
Food and Beverages
Quick Insights into Applebee's Product Quality
Applebee's's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Applebee's' Product Quality.
Ranked Applebee's Product Quality the Highest
Ranked Applebee's Product Quality the Lowest
Applebee's Product Quality Score by Gender
Male customers rated Applebee's's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Applebee's.
Male
2.6/5
Female
2.5/5
Applebee's Product Quality Score by Ethnicity
Applebee's's Product Quality score was rated the highest by African American/Black customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Applebee's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Native American 2 | Native American | 2 |
Other 2.7 | Other | 2.7 |
Applebee's Product Quality Score by Age
Applebee's's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Applebee's.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 2.6 | 26-30 | 2.6 |
31-35 3.9 | 31-35 | 3.9 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.5 | 41-45 | 2.5 |
46-50 2.1 | 46-50 | 2.1 |
51-55 1.6 | 51-55 | 1.6 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 2.5 | 66+ | 2.5 |
Applebee's Product Quality Score by Usage
Applebee's's Product Quality score was rated the highest by customers who have used Applebee's's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Applebee's Product Quality Score by Industry
Applebee's's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Applebee's Product Quality vs. Competitors
Compared to its competitors, Applebee's's Product Quality score is rated right above The Cheesecake Factory, and is preceded by Hooters.
| COMPANY | Product Quality Score | |
|---|---|---|
| T.G.I. Friday's | 3.7/5 |
| Au Bon Pain | 3.7/5 |
| Jamba Juice | 3.7/5 |
| Dennys | 3.2/5 |
| Hooters | 3.1/5 |
| Applebee's | 2.9/5 |
| The Cheesecake Factory | 2.8/5 |
| Outback Steakhouse | 2.7/5 |
| Buffalo Wild Wings | 2.5/5 |
| Chili's | 2.1/5 |
| Ruby Tuesday | 1.8/5 |
| Orange Julius | N/A |
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Applebee's Pricing
Applebee's ROI & Value For Money
2.8/5
Applebee's has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Applebee's' overall ROI score rated by its users and customers.
Applebee's Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Applebee's.
Quick Insights into Applebee's ROI
Applebee's's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Tech industry.
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Ranked Applebee's ROI the Highest
Ranked Applebee's ROI the Lowest
Applebee's ROI Score by Gender
Male customers rated Applebee's's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Applebee's.
Male
2.6/5
Female
2.5/5
Applebee's ROI Score by Ethnicity
Applebee's's ROI score was rated the highest by African American/Black customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Applebee's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Native American 1.8 | Native American | 1.8 |
Other 2.6 | Other | 2.6 |
Applebee's ROI Score by Age
Applebee's's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Applebee's.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 2.9 | 26-30 | 2.9 |
31-35 3.6 | 31-35 | 3.6 |
36-40 2.2 | 36-40 | 2.2 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.4 | 46-50 | 2.4 |
51-55 1.6 | 51-55 | 1.6 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.9 | 61-65 | 1.9 |
66+ 2.8 | 66+ | 2.8 |
Applebee's ROI Score by Usage
Applebee's's ROI score was rated the highest by customers who have used Applebee's's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Applebee's ROI Score by Industry
Applebee's's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Applebee's Pricing vs. Competitors
Compared to its competitors, Applebee's's ROI score is rated right above The Cheesecake Factory, and is preceded by Hooters.
| COMPANY | Pricing Score | |
|---|---|---|
| T.G.I. Friday's | 3.6/5 |
| Jamba Juice | 3.4/5 |
| Au Bon Pain | 3.3/5 |
| Dennys | 3.2/5 |
| Hooters | 3/5 |
| Applebee's | 2.8/5 |
| The Cheesecake Factory | 2.6/5 |
| Outback Steakhouse | 2.6/5 |
| Buffalo Wild Wings | 2.5/5 |
| Chili's | 2.2/5 |
| Ruby Tuesday | 1.9/5 |
| Orange Julius | N/A |
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Applebee's Customer Satisfaction (CSAT)
Applebee's Customer Satisfaction (CSAT) Score
52 / 100
Applebee's has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
23%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
11%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Applebee's Customer Satisfaction
Applebee's's Customer Satisfaction score was rated highest by customers from the Retail industry, and rated lowest by customers from the Construction industry.
Sign Up to unlock insights into how customers have ranked Applebee's' Customer Satisfaction.
Ranked Applebee's Customer Satisfaction the Highest
Ranked Applebee's Customer Satisfaction the Lowest
Applebee's Customer Satisfaction Score by Gender
Applebee's's Customer Satisfaction score was rated 42 by both Female and Male customers on Comparably.
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42 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 15% | |
Very Dissatisfied | 34% |
42 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 11% | |
Very Dissatisfied | 42% |
Applebee's Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Applebee's' Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.
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37 / 100
Very Satisfied
23%
Satisfied
14%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
15%
Very Dissatisfied
37%
CSAT according to Hispanic or Latino
Applebee's' Customer Satisfaction (CSAT) score was rated 42% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Applebee's.
42 / 100
Very Satisfied
14%
Satisfied
28%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
29%
CSAT according to African American/Black
Applebee's' Customer Satisfaction (CSAT) score was rated 53% according to African American/Black users and customers.
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53 / 100
Very Satisfied
38%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
31%
CSAT according to Asian or Pacific Islander
Applebee's' Customer Satisfaction (CSAT) score was rated 43% according to Asian or Pacific Islander users and customers.
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43 / 100
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
CSAT according to Native American
Applebee's' Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Applebee's.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Applebee's' Customer Satisfaction (CSAT) score was rated 46% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Applebee's.
46 / 100
Very Satisfied
25%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
50%
Applebee's Customer Satisfaction Score by Age
Applebee's's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Applebee's.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 58% | |||||||||||||||
| 26-30 | 46% | |||||||||||||||
| 31-35 | 58% | |||||||||||||||
| 36-40 | 29% | |||||||||||||||
| 41-45 | 28% | |||||||||||||||
| 46-50 | 34% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 28% | |||||||||||||||
| 66+ | 35% |
Applebee's Customer Satisfaction Score by Usage
Applebee's's Customer Satisfaction score was rated the highest by customers who have used Applebee's's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Applebee's Customer Satisfaction Score by Industry
Applebee's's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Applebee's Customer Satisfaction Score by Industry",
"text": "Applebee's's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Construction industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 13,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 13
},
{
"label": "Accounting",
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"score": 60,
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"scoreClassName": "",
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},
{
"label": "Aerospace and Aviation",
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"scoreClassName": "",
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"scoreClassName": "",
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},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 25,
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"scoreClassName": "",
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{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 50,
"stars": 0,
"csatScore": 50,
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"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Education",
"groupId": 515,
"score": 58,
"stars": 0,
"csatScore": 58,
"text": "Applebee's's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 58
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 15,
"stars": 0,
"csatScore": 15,
"text": "Applebee's's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
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},
{
"label": "Hospitality",
"groupId": 523,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Applebee's's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Legal",
"groupId": 529,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Applebee's's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
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"groupId": 558,
"score": 40,
"stars": 0,
"csatScore": 40,
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"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Retail",
"groupId": 559,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Applebee's's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}Applebee's Customer Satisfaction vs. Competitors
Compared to its competitors, Applebee's's Customer Satisfaction score is rated right above The Cheesecake Factory, and is preceded by Hooters.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| T.G.I. Friday's | 73% |
| Jamba Juice | 72% |
| Au Bon Pain | 64% |
| Dennys | 61% |
| Hooters | 51% |
| Applebee's | 51% |
| The Cheesecake Factory | 46% |
| Outback Steakhouse | 45% |
| Buffalo Wild Wings | 39% |
| Chili's | 29% |
| Ruby Tuesday | 21% |
| Orange Julius | 0% |
Unlock Applebee's Customer Satisfaction vs. Competitors Data
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Applebee's Customer Service
2.8/5
Applebee's has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Applebee's's Customer Service
Address
450 N Brand Blvd, Los Angeles, CA 91203
Website
https://www.applebees.com
Phone Number
6264297202
Applebee's's Social Links
Quick Insights into Applebee's Customer Service
Applebee's's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked Applebee's Customer Service the Highest
Ranked Applebee's Customer Service the Lowest
Applebee's Customer Service Score by Gender
Male customers rated Applebee's's Customer Service score 0.1 stars higher than Female customers.
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Male
2.6/5
Female
2.5/5
Applebee's Customer Service Score by Ethnicity
Applebee's's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Native American 1.5 | Native American | 1.5 |
Other 2.4 | Other | 2.4 |
Applebee's Customer Service Score by Age
Applebee's's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 2.7 | 26-30 | 2.7 |
31-35 4 | 31-35 | 4 |
36-40 2 | 36-40 | 2 |
41-45 2.2 | 41-45 | 2.2 |
46-50 2.2 | 46-50 | 2.2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 3 | 56-60 | 3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Applebee's Customer Service Score by Usage
Applebee's's Customer Service score was rated the highest by customers who have used Applebee's's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Applebee's Customer Service Score by Industry
Applebee's's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
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Applebee's Customer Service vs. Competitors
Compared to its competitors, Applebee's's Customer Service score is rated right above Outback Steakhouse, and is preceded by Hooters.
| COMPANY | Customer Service Score | |
|---|---|---|
| T.G.I. Friday's | 3.8/5 |
| Jamba Juice | 3.6/5 |
| Au Bon Pain | 3.2/5 |
| Dennys | 3.2/5 |
| Hooters | 3.2/5 |
| Applebee's | 2.8/5 |
| Outback Steakhouse | 2.7/5 |
| The Cheesecake Factory | 2.6/5 |
| Buffalo Wild Wings | 2.4/5 |
| Chili's | 2.1/5 |
| Ruby Tuesday | 1.8/5 |
| Orange Julius | N/A |
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Applebee's as an Employer
2.6/5
Applebee's has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Applebee's scored a -21 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Applebee's would recommend the brand to a friend. ENPS measures how likely Applebee's employees would recommend working at Applebee's to a friend.
Net Promoter Score
-21
NPS Score
| 32% | Promoters |
|---|---|
| 15% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 24% | Promoters |
|---|---|
| 14% | Passive |
| 62% | Detractors |
