23
NPS
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T.G.I. Friday's
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About T.G.I. Friday's' Brand
Among its major competitors, T.G.I. Friday's is ranked in 1st place for NPS while Olive Garden is 2nd, and Red Lobster is 3rd. Overall, T.G.I. Friday's has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.02B
Brand at a Glance
70%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
T.G.I. Friday's Ranking
- #1 / 4 of its competitors
T.G.I. Friday's NPS
T.G.I. Friday's's Net Promoter Score (NPS) is a 23 with 51% Promoters, 21% Passives, and 28% Detractors. Net Promoter Score tracks whether T.G.I. Friday's's customers would recommend using the product based on a scale of -100 to 100.
T.G.I. Friday's Overall NPS
| 51% | Promoters |
|---|---|
| 21% | Passives |
| 28% | Detractors |
T.G.I. Friday's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 25 | Jun 2024 | 25 |
Jul 2024 23 | Jul 2024 | 23 |
Sep 2024 25 | Sep 2024 | 25 |
Oct 2024 24 | Oct 2024 | 24 |
Nov 2024 25 | Nov 2024 | 25 |
Jan 2025 24 | Jan 2025 | 24 |
Feb 2025 23 | Feb 2025 | 23 |
Mar 2025 24 | Mar 2025 | 24 |
Apr 2025 22 | Apr 2025 | 22 |
May 2025 23 | May 2025 | 23 |
Sep 2025 23 | Sep 2025 | 23 |
Jan 2026 23 | Jan 2026 | 23 |
How Other Brands Compare
T.G.I. Friday's is ranked first for NPS among its competitors. Olive Garden and Red Lobster come in second and third, with Chili's coming in at #4. Among those competitors, it is the lowest valued company behind Red Lobster.
T.G.I. Friday's |  Olive Garden |  Red Lobster |  Chili's | |
| Global Ranking | #- | #429 | #- | #- |
| NPS | 23 | 6 | -10 | -50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $1.02B | $18.78B | $18.80B | $3.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
T.G.I. Friday's NPS by Gender
Female customers rated T.G.I. Friday's's NPS 59 points higher than Male customers.
Male
-27
T.G.I. Friday's's NPS was rated -27 by Male customers on Comparably.
23%
Promoters
27%
Passives
50%
Detractors
Female
32
T.G.I. Friday's's NPS was rated 32 by Female customers on Comparably.
59%
Promoters
14%
Passives
27%
Detractors
T.G.I. Friday's NPS by Ethnicity
T.G.I. Friday's's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -41 | Caucasian | -41 |
Hispanic or Latino 25 | Hispanic or Latino | 25 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 11 | Asian or Pacific Islander | 11 |
Other 37 | Other | 37 |
T.G.I. Friday's NPS by Age
T.G.I. Friday's's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
T.G.I. Friday's NPS by Usage
T.G.I. Friday's's NPS was rated the highest by customers who have used T.G.I. Friday's's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 13 | Less than 1 Year | 13 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years -1 | 2 to 5 Years | -1 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Over 10 Years -13 | Over 10 Years | -13 |
T.G.I. Friday's NPS vs. Competitors
Compared to its competitors, T.G.I. Friday's's NPS is rated right above Olive Garden.
| COMPANY | NPS Score | |
|---|---|---|
| T.G.I. Friday's | 23 |
| Olive Garden | 6 |
| Red Lobster | -10 |
| Chili's | -50 |
 | Ruby Tuesday | -63 |
T.G.I. Friday's Customer Reviews
Out of the 8 T.G.I. Friday's customer reviews 4 were positive and 4 were constructive. T.G.I. Friday's customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
T.G.I. Friday's Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of T.G.I. Friday's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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T.G.I. Friday's Customer Loyalty Score by Gender
Female customers rated T.G.I. Friday's's Customer Loyalty score 28% higher than Male customers.
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Male
47%
Yes
Female
75%
Yes
T.G.I. Friday's Customer Loyalty Score by Ethnicity
T.G.I. Friday's's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of T.G.I. Friday's.
58
out of 100
Caucasian
78
out of 100
Hispanic or Latino
78
out of 100
African American/Black
50
out of 100
Asian or Pacific Islander
66
out of 100
Other
T.G.I. Friday's Customer Loyalty Score by Age
T.G.I. Friday's's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 64% | 26-30 | 64% |
31-35 33% | 31-35 | 33% |
36-40 40% | 36-40 | 40% |
41-45 70% | 41-45 | 70% |
61-65 100% | 61-65 | 100% |
66+ 40% | 66+ | 40% |
T.G.I. Friday's Customer Loyalty Score by Usage
T.G.I. Friday's's Customer Loyalty score was rated the highest by customers who have used T.G.I. Friday's's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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T.G.I. Friday's Customer Loyalty Score by Industry
T.G.I. Friday's's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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T.G.I. Friday's Customer Loyalty vs. Competitors
Compared to its competitors, T.G.I. Friday's's Customer Loyalty score is rated right above Ruby Tuesday, and is preceded by Chili's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Olive Garden | 77% |
| Red Lobster | 76% |
| Chili's | 73% |
| T.G.I. Friday's | 70% |
| Ruby Tuesday | 64% |
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T.G.I. Friday's Product Quality
3.7/5
T.G.I. Friday's has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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T.G.I. Friday's Product Information
T.G.I. Friday's’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated T.G.I. Friday's's product the highest. Reviewers from the Tech industry rated T.G.I. Friday's the lowest at 2.7.
- Website
- https://www.tgifridays.com/
- Company Size
- 10,000+ Employees
Quick Insights into T.G.I. Friday's Product Quality
T.G.I. Friday's's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers ages 66+.
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Ranked T.G.I. Friday's Product Quality the Highest
Ranked T.G.I. Friday's Product Quality the Lowest
T.G.I. Friday's Product Quality Score by Gender
Female customers rated T.G.I. Friday's's Product Quality score 0.8 stars higher than Male customers.
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Male
3.1/5
Female
3.9/5
T.G.I. Friday's Product Quality Score by Ethnicity
T.G.I. Friday's's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.9 | Other | 3.9 |
T.G.I. Friday's Product Quality Score by Age
T.G.I. Friday's's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.2 | 31-35 | 3.2 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.1 | 41-45 | 3.1 |
61-65 2.6 | 61-65 | 2.6 |
66+ 1.7 | 66+ | 1.7 |
T.G.I. Friday's Product Quality Score by Usage
T.G.I. Friday's's Product Quality score was rated the highest by customers who have used T.G.I. Friday's's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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T.G.I. Friday's Product Quality Score by Industry
T.G.I. Friday's's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
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T.G.I. Friday's Product Quality vs. Competitors
Compared to its competitors, T.G.I. Friday's's Product Quality score is rated right above Olive Garden.
| COMPANY | Product Quality Score | |
|---|---|---|
| T.G.I. Friday's | 3.7/5 |
| Olive Garden | 3.4/5 |
| Red Lobster | 3.2/5 |
| Chili's | 2.1/5 |
| Ruby Tuesday | 1.8/5 |
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T.G.I. Friday's Pricing
T.G.I. Friday's ROI & Value For Money
3.6/5
T.G.I. Friday's has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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T.G.I. Friday's Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from T.G.I. Friday's.
Quick Insights into T.G.I. Friday's ROI
T.G.I. Friday's's ROI score was rated highest by African American/Black customers, and rated lowest by customers ages 66+.
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Ranked T.G.I. Friday's ROI the Highest
Ranked T.G.I. Friday's ROI the Lowest
T.G.I. Friday's ROI Score by Gender
Female customers rated T.G.I. Friday's's ROI score 0.6 stars higher than Male customers.
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Male
3.1/5
Female
3.7/5
T.G.I. Friday's ROI Score by Ethnicity
T.G.I. Friday's's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 4.2 | Other | 4.2 |
T.G.I. Friday's ROI Score by Age
T.G.I. Friday's's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
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2
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| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.7 | 26-30 | 3.7 |
31-35 2.9 | 31-35 | 2.9 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.1 | 41-45 | 3.1 |
61-65 2 | 61-65 | 2 |
66+ 1.8 | 66+ | 1.8 |
T.G.I. Friday's ROI Score by Usage
T.G.I. Friday's's ROI score was rated the highest by customers who have used T.G.I. Friday's's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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T.G.I. Friday's ROI Score by Industry
T.G.I. Friday's's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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T.G.I. Friday's Pricing vs. Competitors
Compared to its competitors, T.G.I. Friday's's ROI score is rated right above Olive Garden.
| COMPANY | Pricing Score | |
|---|---|---|
| T.G.I. Friday's | 3.6/5 |
| Olive Garden | 3.3/5 |
| Red Lobster | 2.9/5 |
| Chili's | 2.2/5 |
| Ruby Tuesday | 1.9/5 |
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T.G.I. Friday's Customer Satisfaction (CSAT)
T.G.I. Friday's Customer Satisfaction (CSAT) Score
74 / 100
T.G.I. Friday's has an overall Customer Satisfaction score of 74 rated by its users and customers.
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Very Satisfied
44%
Satisfied
30%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into T.G.I. Friday's Customer Satisfaction
T.G.I. Friday's's Customer Satisfaction score was rated highest by customers who have used T.G.I. Friday's's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
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Ranked T.G.I. Friday's Customer Satisfaction the Highest
Ranked T.G.I. Friday's Customer Satisfaction the Lowest
T.G.I. Friday's Customer Satisfaction Score by Gender
Female customers rated T.G.I. Friday's's Customer Satisfaction score 7 points higher than Male customers.
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63 / 100
MaleVery Satisfied | 26% | |
|---|---|---|
Satisfied | 37% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 10% | |
Very Dissatisfied | 16% |
70 / 100
FemaleVery Satisfied | 55% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 5% | |
Very Dissatisfied | 10% |
T.G.I. Friday's Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
T.G.I. Friday's' Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.
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46 / 100
Very Satisfied
23%
Satisfied
23%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
31%
CSAT according to Hispanic or Latino
T.G.I. Friday's' Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
T.G.I. Friday's' Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
T.G.I. Friday's' Customer Satisfaction (CSAT) score was rated 89% according to Asian or Pacific Islander users and customers.
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89 / 100
Very Satisfied
45%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to Other
T.G.I. Friday's' Customer Satisfaction (CSAT) score was rated 63% according to Other users and customers.
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63 / 100
Very Satisfied
63%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
24%
Very Dissatisfied
0%
T.G.I. Friday's Customer Satisfaction Score by Age
T.G.I. Friday's's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 61-65 | 34% | |||||||||||||||
| 66+ | 17% |
T.G.I. Friday's Customer Satisfaction Score by Usage
T.G.I. Friday's's Customer Satisfaction score was rated the highest by customers who have used T.G.I. Friday's's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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T.G.I. Friday's Customer Satisfaction Score by Industry
T.G.I. Friday's's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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"title": "T.G.I. Friday's Customer Satisfaction Score by Industry",
"text": "T.G.I. Friday's's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
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"groupId": 104,
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"groupId": 495,
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}T.G.I. Friday's Customer Satisfaction vs. Competitors
Compared to its competitors, T.G.I. Friday's's Customer Satisfaction score is rated right above Olive Garden.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| T.G.I. Friday's | 73% |
| Olive Garden | 61% |
| Red Lobster | 58% |
| Chili's | 29% |
| Ruby Tuesday | 21% |
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T.G.I. Friday's Customer Service
3.8/5
T.G.I. Friday's has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About T.G.I. Friday's's Customer Service
Address
Dallas, TX
Website
https://www.tgifridays.com/
Quick Insights into T.G.I. Friday's Customer Service
T.G.I. Friday's's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers ages 66+.
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Ranked T.G.I. Friday's Customer Service the Highest
Ranked T.G.I. Friday's Customer Service the Lowest
T.G.I. Friday's Customer Service Score by Gender
Female customers rated T.G.I. Friday's's Customer Service score 0.6 stars higher than Male customers.
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Male
3.1/5
Female
3.7/5
T.G.I. Friday's Customer Service Score by Ethnicity
T.G.I. Friday's's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.5 | Other | 3.5 |
T.G.I. Friday's Customer Service Score by Age
T.G.I. Friday's's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.1 | 26-30 | 4.1 |
31-35 2.9 | 31-35 | 2.9 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.1 | 41-45 | 3.1 |
61-65 2 | 61-65 | 2 |
66+ 1.5 | 66+ | 1.5 |
T.G.I. Friday's Customer Service Score by Usage
T.G.I. Friday's's Customer Service score was rated the highest by customers who have used T.G.I. Friday's's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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T.G.I. Friday's Customer Service Score by Industry
T.G.I. Friday's's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
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T.G.I. Friday's Customer Service vs. Competitors
Compared to its competitors, T.G.I. Friday's's Customer Service score is rated right above Olive Garden.
| COMPANY | Customer Service Score | |
|---|---|---|
| T.G.I. Friday's | 3.8/5 |
| Olive Garden | 3.4/5 |
| Red Lobster | 3.1/5 |
| Chili's | 2.1/5 |
| Ruby Tuesday | 1.8/5 |
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T.G.I. Friday's as an Employer
3.2/5
T.G.I. Friday's has a 3.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
T.G.I. Friday's scored a 23 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of T.G.I. Friday's would recommend the brand to a friend. ENPS measures how likely T.G.I. Friday's employees would recommend working at T.G.I. Friday's to a friend.
Net Promoter Score
23
NPS Score
| 51% | Promoters |
|---|---|
| 21% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 45% | Promoters |
|---|---|
| 18% | Passive |
| 37% | Detractors |
