16
NPS
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Jamba Juice is ranked #25 in Food and Beverages Brands
Jamba Juice is ranked #25 in Food and Beverages Brands
About Jamba Juice's Brand
Jamba Juice Inspire and Simplifying Healthy Living for more than 20 years. Jamba Juice’s brand is ranked #287 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Jamba Juice. When compared to other organizations within the Food and Beverages industry, Jamba Juice is ranked #25. Among its major competitors, Jamba Juice is ranked in 3rd place for NPS while Au Bon Pain is 1st, and Starbucks is 2nd. Overall, Jamba Juice has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Jamba Juice CMO
Shivram Vaideeswaran
Shivram Vaideeswaran serves as the Chief Marketing Officer of Jamba Juice. Shivram started at Jamba Juice in January of 2019. Shivram currently resides in the Greater Atlanta Area.
Jamba Juice Ranking
- #287 in Global Best Brands
- #25 in Food and Beverages
- #3 / 4 of its competitors
Jamba Juice NPS
Jamba Juice's Net Promoter Score (NPS) is a 16 with 49% Promoters, 18% Passives, and 33% Detractors. Net Promoter Score tracks whether Jamba Juice's customers would recommend using the product based on a scale of -100 to 100.
Jamba Juice Overall NPS
| 49% | Promoters |
|---|---|
| 18% | Passives |
| 33% | Detractors |
Jamba Juice NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 16 | Oct 2024 | 16 |
Dec 2024 15 | Dec 2024 | 15 |
Jan 2025 15 | Jan 2025 | 15 |
Feb 2025 15 | Feb 2025 | 15 |
Mar 2025 15 | Mar 2025 | 15 |
Apr 2025 15 | Apr 2025 | 15 |
May 2025 15 | May 2025 | 15 |
Aug 2025 15 | Aug 2025 | 15 |
Sep 2025 15 | Sep 2025 | 15 |
Oct 2025 15 | Oct 2025 | 15 |
Nov 2025 15 | Nov 2025 | 15 |
Jan 2026 15 | Jan 2026 | 15 |
How Other Brands Compare
Jamba Juice is ranked third for NPS among its competitors. Au Bon Pain and Starbucks come in first and second, with Dairy Queen coming in at #4.
 Jamba Juice |  Starbucks |  Dairy Queen |  Au Bon Pain | |
| Global Ranking | #287 | #33 | #426 | #- |
| NPS | 16 | 30 | 4 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $128.77B | $5.22B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jamba Juice NPS by Gender
Male customers rated Jamba Juice's NPS 12 points higher than Female customers.
Male
17
Jamba Juice's NPS was rated 17 by Male customers on Comparably.
46%
Promoters
25%
Passives
29%
Detractors
Female
5
Jamba Juice's NPS was rated 5 by Female customers on Comparably.
49%
Promoters
7%
Passives
44%
Detractors
Jamba Juice NPS by Ethnicity
Jamba Juice's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -10 | Caucasian | -10 |
Hispanic or Latino 28 | Hispanic or Latino | 28 |
African American/Black -51 | African American/Black | -51 |
Asian or Pacific Islander 47 | Asian or Pacific Islander | 47 |
Other -40 | Other | -40 |
Jamba Juice NPS by Age
Jamba Juice's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Jamba Juice NPS by Usage
Jamba Juice's NPS was rated the highest by customers who have used Jamba Juice's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -22 | Less than 1 Year | -22 |
1 to 2 Years 30 | 1 to 2 Years | 30 |
2 to 5 Years 23 | 2 to 5 Years | 23 |
5 to 10 Years 30 | 5 to 10 Years | 30 |
Over 10 Years -22 | Over 10 Years | -22 |
Jamba Juice NPS vs. Competitors
Compared to its competitors, Jamba Juice's NPS is rated right above Dairy Queen, and is preceded by Starbucks.
| COMPANY | NPS Score | |
|---|---|---|
| Au Bon Pain | 33 |
| Starbucks | 30 |
| Jamba Juice | 16 |
| Dairy Queen | 4 |
 | Orange Julius | N/A |
 | Panera Bread | -12 |
 | Vitamix | -100 |
Jamba Juice NPS vs Companies in Food and Beverages
In the Food and Beverages industry, Jamba Juice's NPS is rated right below McDonald's.
| COMPANY | NPS Score | |
|---|---|---|
 | Chick-fil-A | 55 |
 | Red Bull | 42 |
 | The Coca-Cola Company | 39 |
 | Hershey Company | 35 |
| Starbucks | 30 |
 | Mars | 27 |
 | PepsiCo | 24 |
 | McDonald's | 19 |
| Jamba Juice | 16 |
Jamba Juice Customer Reviews
Out of the 12 Jamba Juice customer reviews 8 were positive and 4 were constructive. Jamba Juice customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Jamba Juice Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Jamba Juice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jamba Juice Customer Loyalty Score by Gender
Male customers rated Jamba Juice's Customer Loyalty score 3% higher than Female customers.
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Male
81%
Yes
Female
78%
Yes
Jamba Juice Customer Loyalty Score by Ethnicity
Jamba Juice's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jamba Juice.
60
out of 100
Caucasian
92
out of 100
Hispanic or Latino
85
out of 100
African American/Black
72
out of 100
Asian or Pacific Islander
91
out of 100
Other
Jamba Juice Customer Loyalty Score by Age
Jamba Juice's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 76% | 18-25 | 76% |
26-30 90% | 26-30 | 90% |
31-35 100% | 31-35 | 100% |
36-40 78% | 36-40 | 78% |
41-45 100% | 41-45 | 100% |
46-50 61% | 46-50 | 61% |
56-60 70% | 56-60 | 70% |
61-65 55% | 61-65 | 55% |
66+ 82% | 66+ | 82% |
Jamba Juice Customer Loyalty Score by Usage
Jamba Juice's Customer Loyalty score was rated the highest by customers who have used Jamba Juice's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jamba Juice Customer Loyalty Score by Industry
Jamba Juice's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.
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Jamba Juice Customer Loyalty vs. Competitors
Compared to its competitors, Jamba Juice's Customer Loyalty score is rated right above Panera Bread, and is preceded by Dairy Queen.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Starbucks | 78% |
| Dairy Queen | 77% |
| Jamba Juice | 76% |
| Panera Bread | 72% |
| Au Bon Pain | 61% |
| Vitamix | 10% |
| Orange Julius | N/A |
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Customer Loyalty for Other Food and Beverages Brands
In the Food and Beverages industry, Jamba Juice's Customer Loyalty score is rated right below Mars.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chick-fil-A | 87% |
| The Coca-Cola Company | 85% |
| PepsiCo | 82% |
| Red Bull | 81% |
| Hershey Company | 81% |
| McDonald's | 79% |
| Starbucks | 78% |
| Mars | 78% |
| Jamba Juice | 76% |
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Jamba Juice Product Quality
3.7/5
Jamba Juice has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Jamba Juice Product Information
Jamba Juice’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Jamba Juice's product the highest. Reviewers from the Banking and Financial Services industry rated Jamba Juice the lowest at 1.5.
- Website
- http://www.jambajuice.com
- Company Size
- 1,001-5,000 Employees
Industry
Food and Beverages
Quick Insights into Jamba Juice Product Quality
Jamba Juice's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Jamba Juice Product Quality the Highest
Ranked Jamba Juice Product Quality the Lowest
Jamba Juice Product Quality Score by Gender
Male customers rated Jamba Juice's Product Quality score 0.3 stars higher than Female customers.
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Male
3.7/5
Female
3.4/5
Jamba Juice Product Quality Score by Ethnicity
Jamba Juice's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 2.7 | Other | 2.7 |
Jamba Juice Product Quality Score by Age
Jamba Juice's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.1 | 31-35 | 3.1 |
36-40 2.2 | 36-40 | 2.2 |
41-45 5 | 41-45 | 5 |
46-50 3 | 46-50 | 3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3.1 | 61-65 | 3.1 |
66+ 1.5 | 66+ | 1.5 |
Jamba Juice Product Quality Score by Usage
Jamba Juice's Product Quality score was rated the highest by customers who have used Jamba Juice's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Jamba Juice Product Quality Score by Industry
Jamba Juice's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.
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Jamba Juice Product Quality vs. Competitors
Compared to its competitors, Jamba Juice's Product Quality score is rated right above Dairy Queen, and is preceded by Au Bon Pain.
| COMPANY | Product Quality Score | |
|---|---|---|
| Starbucks | 4.1/5 |
| Au Bon Pain | 3.7/5 |
| Jamba Juice | 3.7/5 |
| Dairy Queen | 3.3/5 |
| Panera Bread | 3/5 |
| Vitamix | 1.5/5 |
| Orange Julius | N/A |
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Product Quality for Other Food and Beverages Brands
In the Food and Beverages industry, Jamba Juice's Product Quality score is rated right below McDonald's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| The Coca-Cola Company | 4.2/5 |
| Red Bull | 4.2/5 |
| Starbucks | 4.1/5 |
| Hershey Company | 4.1/5 |
| Mars | 4/5 |
| PepsiCo | 4/5 |
| McDonald's | 3.7/5 |
| Jamba Juice | 3.7/5 |
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Jamba Juice Pricing
Jamba Juice ROI & Value For Money
3.4/5
Jamba Juice has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Jamba Juice Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Jamba Juice.
Quick Insights into Jamba Juice ROI
Jamba Juice's ROI score was rated highest by customers ages 41-45, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Jamba Juice ROI the Highest
Ranked Jamba Juice ROI the Lowest
Jamba Juice ROI Score by Gender
Female customers rated Jamba Juice's ROI score 0.1 stars higher than Male customers.
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Male
3/5
Female
3.1/5
Jamba Juice ROI Score by Ethnicity
Jamba Juice's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 2.5 | Other | 2.5 |
Jamba Juice ROI Score by Age
Jamba Juice's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3 | 31-35 | 3 |
36-40 2 | 36-40 | 2 |
41-45 4.6 | 41-45 | 4.6 |
46-50 2.8 | 46-50 | 2.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.8 | 61-65 | 2.8 |
66+ 1.5 | 66+ | 1.5 |
Jamba Juice ROI Score by Usage
Jamba Juice's ROI score was rated the highest by customers who have used Jamba Juice's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Jamba Juice ROI Score by Industry
Jamba Juice's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.
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Jamba Juice Pricing vs. Competitors
Compared to its competitors, Jamba Juice's ROI score is rated right above Au Bon Pain, and is preceded by Starbucks.
| COMPANY | Pricing Score | |
|---|---|---|
| Starbucks | 3.6/5 |
| Jamba Juice | 3.4/5 |
| Au Bon Pain | 3.3/5 |
| Dairy Queen | 3/5 |
| Panera Bread | 2.8/5 |
| Vitamix | 1.5/5 |
| Orange Julius | N/A |
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ROI for Other Food and Beverages Brands
In the Food and Beverages industry, Jamba Juice's ROI score is rated right below McDonald's.
| COMPANY | Pricing Score | |
|---|---|---|
| Chick-fil-A | 4.1/5 |
| The Coca-Cola Company | 3.9/5 |
| Hershey Company | 3.9/5 |
| Red Bull | 3.8/5 |
| Mars | 3.8/5 |
| PepsiCo | 3.8/5 |
| Starbucks | 3.6/5 |
| McDonald's | 3.6/5 |
| Jamba Juice | 3.4/5 |
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Jamba Juice Customer Satisfaction (CSAT)
Jamba Juice Customer Satisfaction (CSAT) Score
72 / 100
Jamba Juice has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
41%
Satisfied
31%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
5%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jamba Juice Customer Satisfaction
Jamba Juice's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Jamba Juice Customer Satisfaction the Highest
Ranked Jamba Juice Customer Satisfaction the Lowest
Jamba Juice Customer Satisfaction Score by Gender
Male customers rated Jamba Juice's Customer Satisfaction score 22 points higher than Female customers.
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80 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 15% |
58 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 31% |
Jamba Juice Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jamba Juice's Customer Satisfaction (CSAT) score was rated 53% according to Caucasian users and customers.
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53 / 100
Very Satisfied
32%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
32%
CSAT according to Hispanic or Latino
Jamba Juice's Customer Satisfaction (CSAT) score was rated 78% according to Hispanic or Latino users and customers.
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78 / 100
Very Satisfied
45%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
CSAT according to African American/Black
Jamba Juice's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
17%
CSAT according to Asian or Pacific Islander
Jamba Juice's Customer Satisfaction (CSAT) score was rated 92% according to Asian or Pacific Islander users and customers.
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92 / 100
Very Satisfied
54%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
8%
CSAT according to Other
Jamba Juice's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Jamba Juice Customer Satisfaction Score by Age
Jamba Juice's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 95% | |||||||||||||||
| 26-30 | 58% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 17% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 83% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 0% |
Jamba Juice Customer Satisfaction Score by Usage
Jamba Juice's Customer Satisfaction score was rated the highest by customers who have used Jamba Juice's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Jamba Juice Customer Satisfaction Score by Industry
Jamba Juice's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.
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}Jamba Juice Customer Satisfaction vs. Competitors
Compared to its competitors, Jamba Juice's Customer Satisfaction score is rated right above Au Bon Pain, and is preceded by Starbucks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Starbucks | 84% |
| Jamba Juice | 72% |
| Au Bon Pain | 64% |
| Dairy Queen | 55% |
| Panera Bread | 55% |
| Vitamix | 0% |
| Orange Julius | 0% |
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Customer Satisfaction for Other Food and Beverages Brands
In the Food and Beverages industry, Jamba Juice's Customer Satisfaction score is rated right above McDonald's, and is preceded by Mars.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Coca-Cola Company | 87% |
| Starbucks | 84% |
| Red Bull | 82% |
| Chick-fil-A | 81% |
| Hershey Company | 80% |
| PepsiCo | 79% |
| Mars | 74% |
| Jamba Juice | 72% |
| McDonald's | 72% |
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Jamba Juice Customer Service
3.6/5
Jamba Juice has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Jamba Juice's Customer Service
Address
Frisco, TX 75034
Website
http://www.jambajuice.com
Phone Number
510-596-0100
Quick Insights into Jamba Juice Customer Service
Jamba Juice's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Jamba Juice Customer Service the Highest
Ranked Jamba Juice Customer Service the Lowest
Jamba Juice Customer Service Score by Gender
Male customers rated Jamba Juice's Customer Service score 0.1 stars higher than Female customers.
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Male
3.3/5
Female
3.2/5
Jamba Juice Customer Service Score by Ethnicity
Jamba Juice's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2.3 | Other | 2.3 |
Jamba Juice Customer Service Score by Age
Jamba Juice's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.1 | 26-30 | 3.1 |
31-35 2.8 | 31-35 | 2.8 |
36-40 1.5 | 36-40 | 1.5 |
41-45 4.7 | 41-45 | 4.7 |
46-50 2.9 | 46-50 | 2.9 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3.7 | 61-65 | 3.7 |
66+ 1.5 | 66+ | 1.5 |
Jamba Juice Customer Service Score by Usage
Jamba Juice's Customer Service score was rated the highest by customers who have used Jamba Juice's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Jamba Juice Customer Service Score by Industry
Jamba Juice's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.
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Jamba Juice Customer Service vs. Competitors
Compared to its competitors, Jamba Juice's Customer Service score is rated right above Au Bon Pain, and is preceded by Starbucks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Starbucks | 4.1/5 |
| Jamba Juice | 3.6/5 |
| Au Bon Pain | 3.2/5 |
| Dairy Queen | 3.2/5 |
| Panera Bread | 2.9/5 |
| Vitamix | 1.5/5 |
| Orange Julius | N/A |
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Customer Service for Other Food and Beverages Brands
In the Food and Beverages industry, Jamba Juice's Customer Service score is rated right above McDonald's, and is preceded by PepsiCo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Starbucks | 4.1/5 |
| The Coca-Cola Company | 4/5 |
| Red Bull | 4/5 |
| Hershey Company | 3.9/5 |
| Mars | 3.9/5 |
| PepsiCo | 3.8/5 |
| Jamba Juice | 3.6/5 |
| McDonald's | 3.6/5 |
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Jamba Juice as an Employer
2.6/5
Jamba Juice has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Jamba Juice scored a 16 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of Jamba Juice would recommend the brand to a friend. ENPS measures how likely Jamba Juice employees would recommend working at Jamba Juice to a friend.
Net Promoter Score
16
NPS Score
| 49% | Promoters |
|---|---|
| 18% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 21% | Promoters |
|---|---|
| 14% | Passive |
| 65% | Detractors |
Global Ranking Snapshot
Jamba Juice is ranked #287 in the Global Top 100 Brands. It ranks just behind Rite Aid and just ahead of Abercrombie & Fitch Company.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
285 |  | Shake Shack |  | Randy Garutti | Travel and Hospitality |
286 |  | Rite Aid |  | Heyward Donigan | Retail |
287 | | Jamba Juice | | David A. Pace | Food and Beverages |
288 |  | Abercrombie & Fitch Company |  | Fran Horowitz | Retail |
289 |  | Discord |  | Jason Citron | Tech |
290 |  | Michelin |  | Florent Menegaux | Automotive and Transportation |
291 |  | GoTo |  | Paddy Srinivasan | Tech |
Food and Beverages Ranking Snapshot
Jamba Juice is ranked #25 in the Food and Beverages Industry. It ranks just behind ADM and just ahead of Cargill.
| RANK | COMPANY | Location | |
|---|---|---|---|
23 |  | Jack in the Box | San Diego, CA |
24 |  | ADM | Chicago, IL |
25 | | Jamba Juice | Frisco, TX |
26 |  | Cargill | Wayzata, MN |
27 |  | California Pizza Kitchen | Los Angeles, CA |
28 |  | Darden Restaurants | Orlando, FL |
29 |  | Diageo | London, AR |
