-100
NPS
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Vitamix
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About Vitamix's Brand
Vitamix manufactures and supplies blending equipment for home and commercial sectors. Among its major competitors, Vitamix is ranked in 6th place for NPS while Costco is 1st, and Blendtec is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Vitamix Ranking
- #4 / 4 of its competitors
Vitamix NPS
Vitamix's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Vitamix's customers would recommend using the product based on a scale of -100 to 100.
Vitamix Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Vitamix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
How Other Brands Compare
Vitamix is ranked #4 for NPS among its competitors. Costco and Williams-Sonoma come in first and second, with Bed Bath & Beyond coming in at third.
Vitamix |  Costco |  Williams-Sonoma |  Bed Bath & Beyond | |
| Global Ranking | #- | #1 | #- | #- |
| NPS | -100 | 50 | -16 | -52 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $157.15B | $13.87B | $3.51B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vitamix NPS vs. Competitors
Compared to its competitors, Vitamix's NPS is rated right below Juicero.
| COMPANY | NPS Score | |
|---|---|---|
| Costco | 50 |
 | Blendtec | 23 |
| Williams-Sonoma | -16 |
| Bed Bath & Beyond | -52 |
 | Juicero | -75 |
| Vitamix | -100 |
Vitamix Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Vitamix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vitamix Customer Loyalty vs. Competitors
Compared to its competitors, Vitamix's Customer Loyalty score is rated right below Juicero.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Blendtec | 78% |
| Williams-Sonoma | 75% |
| Bed Bath & Beyond | 67% |
| Juicero | 53% |
| Vitamix | 10% |
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Vitamix Product Quality
1.5/5
Vitamix has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Vitamix Product Information
Vitamix’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://vitamix.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Goods
Vitamix Product Quality vs. Competitors
Compared to its competitors, Vitamix's Product Quality score is rated right below Bed Bath & Beyond.
| COMPANY | Product Quality Score | |
|---|---|---|
| Costco | 4.3/5 |
| Blendtec | 3.7/5 |
| Juicero | 3.1/5 |
| Williams-Sonoma | 2.9/5 |
| Bed Bath & Beyond | 2.1/5 |
| Vitamix | 1.5/5 |
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Vitamix Pricing
Vitamix ROI & Value For Money
1.5/5
Vitamix has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Vitamix Pricing vs. Competitors
Compared to its competitors, Vitamix's ROI score is rated right below Bed Bath & Beyond.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Blendtec | 3.4/5 |
| Williams-Sonoma | 2.7/5 |
| Juicero | 2.6/5 |
| Bed Bath & Beyond | 2.2/5 |
| Vitamix | 1.5/5 |
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Vitamix Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vitamix Customer Satisfaction vs. Competitors
Compared to its competitors, Vitamix's Customer Satisfaction score is rated right below Juicero.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Costco | 84% |
| Blendtec | 58% |
| Williams-Sonoma | 51% |
| Bed Bath & Beyond | 39% |
| Juicero | 0% |
| Vitamix | 0% |
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Vitamix Customer Service
1.5/5
Vitamix has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Vitamix's Customer Service
Address
Cleveland, OH
Website
http://vitamix.com/
Vitamix Customer Service vs. Competitors
Compared to its competitors, Vitamix's Customer Service score is rated right below Bed Bath & Beyond.
| COMPANY | Customer Service Score | |
|---|---|---|
| Costco | 4.2/5 |
| Blendtec | 3.5/5 |
| Juicero | 3.1/5 |
| Williams-Sonoma | 2.6/5 |
| Bed Bath & Beyond | 2/5 |
| Vitamix | 1.5/5 |
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Consumer vs. Employees
Vitamix scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Vitamix would recommend the brand to a friend. ENPS measures how likely Vitamix employees would recommend working at Vitamix to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
