23
NPS
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Blendtec
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About Blendtec's Brand
They've blended everything from rake handles to golf balls and glow sticks in their test lab.
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Blendtec NPS
Blendtec's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Blendtec's customers would recommend using the product based on a scale of -100 to 100.
Blendtec Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Blendtec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Nov 2023 33 | Nov 2023 | 33 |
Dec 2023 40 | Dec 2023 | 40 |
Apr 2024 17 | Apr 2024 | 17 |
May 2024 29 | May 2024 | 29 |
Jun 2024 13 | Jun 2024 | 13 |
Apr 2025 22 | Apr 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blendtec NPS by Gender
Blendtec's NPS was rated -20 by Male customers on Comparably.
Male
-20
Blendtec's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Blendtec's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Blendtec NPS by Ethnicity
Blendtec's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Blendtec Customer Reviews
Out of the 2 Blendtec customer reviews 1 was positive and 1 was constructive. Blendtec customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Blendtec Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Blendtec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Blendtec Customer Loyalty Score by Gender
Blendtec's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Blendtec Customer Loyalty Score by Ethnicity
Blendtec's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Blendtec.
70
out of 100
Caucasian
Blendtec Product Quality
3.7/5
Blendtec has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Blendtec Product Information
Blendtec’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.blendtec.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Goods
Quick Insights into Blendtec Product Quality
Blendtec's Product Quality score was rated highest by Male customers.
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Ranked Blendtec Product Quality the Highest
Blendtec Product Quality Score by Gender
Blendtec's Product Quality score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Blendtec.
Male
3.4/5
Female
N/A
Blendtec Product Quality Score by Ethnicity
Blendtec's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Blendtec.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Blendtec Pricing
Blendtec ROI & Value For Money
3.4/5
Blendtec has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Blendtec ROI
Blendtec's ROI score was rated highest by Male customers.
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Ranked Blendtec ROI the Highest
Blendtec ROI Score by Gender
Blendtec's ROI score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Blendtec.
Male
3.4/5
Female
N/A
Blendtec ROI Score by Ethnicity
Blendtec's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Blendtec.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Blendtec Customer Satisfaction (CSAT)
Blendtec Customer Satisfaction (CSAT) Score
58 / 100
Blendtec has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Blendtec Customer Satisfaction
Blendtec's Customer Satisfaction score was rated highest by Male customers.
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Ranked Blendtec Customer Satisfaction the Highest
Blendtec Customer Satisfaction Score by Gender
Blendtec's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Blendtec.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
Blendtec Customer Service
3.5/5
Blendtec has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Blendtec's Customer Service
Address
1206 South 1680, West Orem, Orem, UT
Website
http://www.blendtec.com/
Phone Number
(800) 253-6383
Quick Insights into Blendtec Customer Service
Blendtec's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Blendtec's Customer Service score.
Ranked Blendtec Customer Service the Highest
Blendtec Customer Service Score by Gender
Blendtec's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Blendtec.
Male
2.5/5
Female
N/A
Blendtec Customer Service Score by Ethnicity
Blendtec's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Blendtec.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Blendtec as an Employer
3.8/5
Blendtec has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Blendtec scored a 23 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Blendtec would recommend the brand to a friend. ENPS measures how likely Blendtec employees would recommend working at Blendtec to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
