-16
NPS
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Williams-Sonoma
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About Williams-Sonoma's Brand
Williams-Sonoma is a retailer of home furnishings and gourmet cookware that offers products for every room in the house. Among its major competitors, Williams-Sonoma is ranked in 5th place for NPS while Target is 1st, and Kirkland's is 2nd. Overall, Williams-Sonoma has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $13.87B
Brand at a Glance
75%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Williams-Sonoma CMO
Felix Carbullido
Mr. Felix Carbullido has been Chief Marketing Officer of Williams-Sonoma, Inc. since July 24, 2014 and its Executive Vice President since October 19, 2017. Mr. Carbullido served as Senior Vice President of Marketing & Merchandising and General Manager of Smith & Hawken, Ltd. since October 2007. He led the marketing and merchandising efforts to support retail stores, promote store upgrade initiatives and optimize direct-to-consumer catalog and online channels, as well as develop and implement marketing programs that extend the Smith & Hawken brand into other retail channels. He served as Vice President and General Manager for Gap Direct, which included full responsibility for Gap Online. He has 15 years experience worked with Gap Inc. in strategic retail marketing, merchandising, store planning and strategic initiatives. Prior to working for Gap, he was in the executive training program with Macy's California. He was responsible for the Scotts Miracle-Gro Co.'s Smith & Hawken business, which includes its retail store, business-to-business and catalog/online operations. Mr. Carbullido earned his BA in Economics from University of California, Santa Barbara.
Williams-Sonoma Ranking
- #3 / 4 of its competitors
Williams-Sonoma NPS
Williams-Sonoma's Net Promoter Score (NPS) is a -16 with 35% Promoters, 14% Passives, and 51% Detractors. Net Promoter Score tracks whether Williams-Sonoma's customers would recommend using the product based on a scale of -100 to 100.
Williams-Sonoma Overall NPS
| 35% | Promoters |
|---|---|
| 14% | Passives |
| 51% | Detractors |
Williams-Sonoma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -15 | Jan 2025 | -15 |
Feb 2025 -15 | Feb 2025 | -15 |
Mar 2025 -15 | Mar 2025 | -15 |
May 2025 -15 | May 2025 | -15 |
Jun 2025 -15 | Jun 2025 | -15 |
Jul 2025 -15 | Jul 2025 | -15 |
Aug 2025 -15 | Aug 2025 | -15 |
Sep 2025 -15 | Sep 2025 | -15 |
Oct 2025 -15 | Oct 2025 | -15 |
Nov 2025 -15 | Nov 2025 | -15 |
Dec 2025 -15 | Dec 2025 | -15 |
Jan 2026 -15 | Jan 2026 | -15 |
How Other Brands Compare
Williams-Sonoma is ranked third for NPS among its competitors. Target and The Home Depot come in first and second, with Pottery Barn coming in at #4. Among those competitors, it is the third most valued company behind The Home Depot.
Williams-Sonoma |  Target |  The Home Depot |  Pottery Barn | |
| Global Ranking | #- | #7 | #86 | #- |
| NPS | -16 | 36 | 21 | -79 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $13.87B | $94.56B | $301.06B | $9.94B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Williams-Sonoma NPS by Gender
Male customers rated Williams-Sonoma's NPS 28 points higher than Female customers.
Male
-25
Williams-Sonoma's NPS was rated -25 by Male customers on Comparably.
30%
Promoters
15%
Passives
55%
Detractors
Female
-53
Williams-Sonoma's NPS was rated -53 by Female customers on Comparably.
18%
Promoters
11%
Passives
71%
Detractors
Williams-Sonoma NPS by Ethnicity
Williams-Sonoma's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -55 | Caucasian | -55 |
Hispanic or Latino -25 | Hispanic or Latino | -25 |
African American/Black 9 | African American/Black | 9 |
Asian or Pacific Islander 43 | Asian or Pacific Islander | 43 |
Other -67 | Other | -67 |
Williams-Sonoma NPS by Age
Williams-Sonoma's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Williams-Sonoma NPS by Usage
Williams-Sonoma's NPS was rated the highest by customers who have used Williams-Sonoma's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -47 | Less than 1 Year | -47 |
1 to 2 Years -47 | 1 to 2 Years | -47 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -30 | 5 to 10 Years | -30 |
Over 10 Years -55 | Over 10 Years | -55 |
Williams-Sonoma NPS vs. Competitors
Compared to its competitors, Williams-Sonoma's NPS is rated right above Crate and Barrel, and is preceded by Pier, Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Target | 36 |
 | Kirkland's | 34 |
| The Home Depot | 21 |
 | Sur La Table | 3 |
| Pier, Inc. | N/A |
| Williams-Sonoma | -16 |
 | Crate and Barrel | -23 |
 | Bed Bath & Beyond | -52 |
| Pottery Barn | -79 |
Williams-Sonoma Customer Reviews
Out of the 31 Williams-Sonoma customer reviews 14 were positive and 17 were constructive. Williams-Sonoma customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Williams-Sonoma Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Williams-Sonoma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Williams-Sonoma Customer Loyalty Score by Gender
Female customers rated Williams-Sonoma's Customer Loyalty score 1% higher than Male customers.
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Male
75%
Yes
Female
76%
Yes
Williams-Sonoma Customer Loyalty Score by Ethnicity
Williams-Sonoma's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Williams-Sonoma.
78
out of 100
Caucasian
55
out of 100
Hispanic or Latino
84
out of 100
African American/Black
87
out of 100
Asian or Pacific Islander
58
out of 100
Other
Williams-Sonoma Customer Loyalty Score by Age
Williams-Sonoma's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 55% | 26-30 | 55% |
31-35 85% | 31-35 | 85% |
36-40 73% | 36-40 | 73% |
41-45 72% | 41-45 | 72% |
46-50 82% | 46-50 | 82% |
51-55 68% | 51-55 | 68% |
56-60 72% | 56-60 | 72% |
61-65 79% | 61-65 | 79% |
66+ 86% | 66+ | 86% |
Williams-Sonoma Customer Loyalty Score by Usage
Williams-Sonoma's Customer Loyalty score was rated the highest by customers who have used Williams-Sonoma's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Williams-Sonoma Customer Loyalty Score by Industry
Williams-Sonoma's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Williams-Sonoma Customer Loyalty vs. Competitors
Compared to its competitors, Williams-Sonoma's Customer Loyalty score is rated right above Pottery Barn, and is preceded by Kirkland's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Target | 82% |
| The Home Depot | 81% |
| Kirkland's | 78% |
| Williams-Sonoma | 75% |
| Pottery Barn | 70% |
| Bed Bath & Beyond | 67% |
| Crate and Barrel | 65% |
| Sur La Table | 53% |
| Pier, Inc. | N/A |
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Williams-Sonoma Product Quality
2.9/5
Williams-Sonoma has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Williams-Sonoma Product Information
Williams-Sonoma’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Williams-Sonoma's product the highest. Reviewers from the Accounting industry rated Williams-Sonoma the lowest at 2.4.
- Company Size
- 10,000+ Employees
Industry
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Williams-Sonoma Product Quality
Williams-Sonoma's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Legal industry.
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Ranked Williams-Sonoma Product Quality the Highest
Ranked Williams-Sonoma Product Quality the Lowest
Williams-Sonoma Product Quality Score by Gender
Male customers rated Williams-Sonoma's Product Quality score 0.5 stars higher than Female customers.
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Male
2.7/5
Female
2.2/5
Williams-Sonoma Product Quality Score by Ethnicity
Williams-Sonoma's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 2.1 | Other | 2.1 |
Williams-Sonoma Product Quality Score by Age
Williams-Sonoma's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 2.5 | 26-30 | 2.5 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.3 | 36-40 | 3.3 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.2 | 51-55 | 2.2 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2 | 61-65 | 2 |
66+ 1.7 | 66+ | 1.7 |
Williams-Sonoma Product Quality Score by Usage
Williams-Sonoma's Product Quality score was rated the highest by customers who have used Williams-Sonoma's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Williams-Sonoma Product Quality Score by Industry
Williams-Sonoma's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Legal industry customers.
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Williams-Sonoma Product Quality vs. Competitors
Compared to its competitors, Williams-Sonoma's Product Quality score is rated right above Bed Bath & Beyond, and is preceded by Crate and Barrel.
| COMPANY | Product Quality Score | |
|---|---|---|
| Target | 4.1/5 |
| Kirkland's | 3.7/5 |
| The Home Depot | 3.6/5 |
| Sur La Table | 3.6/5 |
| Crate and Barrel | 3/5 |
| Williams-Sonoma | 2.9/5 |
| Bed Bath & Beyond | 2.1/5 |
| Pottery Barn | 1.6/5 |
| Pier, Inc. | N/A |
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Williams-Sonoma Pricing
Williams-Sonoma ROI & Value For Money
2.7/5
Williams-Sonoma has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Williams-Sonoma Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Consulting industry think that they had the lowest ROI from Williams-Sonoma.
Quick Insights into Williams-Sonoma ROI
Williams-Sonoma's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Legal industry.
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Ranked Williams-Sonoma ROI the Highest
Ranked Williams-Sonoma ROI the Lowest
Williams-Sonoma ROI Score by Gender
Male customers rated Williams-Sonoma's ROI score 0.5 stars higher than Female customers.
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Male
2.7/5
Female
2.2/5
Williams-Sonoma ROI Score by Ethnicity
Williams-Sonoma's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Williams-Sonoma.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.2 | Other | 2.2 |
Williams-Sonoma ROI Score by Age
Williams-Sonoma's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2.2 | 26-30 | 2.2 |
31-35 2.9 | 31-35 | 2.9 |
36-40 3 | 36-40 | 3 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.7 | 46-50 | 1.7 |
51-55 2 | 51-55 | 2 |
56-60 2 | 56-60 | 2 |
61-65 2.3 | 61-65 | 2.3 |
66+ 1.8 | 66+ | 1.8 |
Williams-Sonoma ROI Score by Usage
Williams-Sonoma's ROI score was rated the highest by customers who have used Williams-Sonoma's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Williams-Sonoma ROI Score by Industry
Williams-Sonoma's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Legal industry customers.
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Williams-Sonoma Pricing vs. Competitors
Compared to its competitors, Williams-Sonoma's ROI score is rated right above Crate and Barrel, and is preceded by Sur La Table.
| COMPANY | Pricing Score | |
|---|---|---|
| Target | 3.9/5 |
| Kirkland's | 3.7/5 |
| The Home Depot | 3.6/5 |
| Sur La Table | 3.2/5 |
| Williams-Sonoma | 2.7/5 |
| Crate and Barrel | 2.7/5 |
| Bed Bath & Beyond | 2.2/5 |
| Pottery Barn | 1.6/5 |
| Pier, Inc. | N/A |
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Williams-Sonoma Customer Satisfaction (CSAT)
Williams-Sonoma Customer Satisfaction (CSAT) Score
51 / 100
Williams-Sonoma has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
21%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
8%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Williams-Sonoma Customer Satisfaction
Williams-Sonoma's Customer Satisfaction score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Education industry.
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Ranked Williams-Sonoma Customer Satisfaction the Highest
Ranked Williams-Sonoma Customer Satisfaction the Lowest
Williams-Sonoma Customer Satisfaction Score by Gender
Male customers rated Williams-Sonoma's Customer Satisfaction score 32 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 30% |
28 / 100
FemaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 12% | |
Very Dissatisfied | 57% |
Williams-Sonoma Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Williams-Sonoma's Customer Satisfaction (CSAT) score was rated 32% according to Caucasian users and customers.
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32 / 100
Very Satisfied
21%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
57%
CSAT according to Hispanic or Latino
Williams-Sonoma's Customer Satisfaction (CSAT) score was rated 57% according to Hispanic or Latino users and customers.
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57 / 100
Very Satisfied
57%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
CSAT according to African American/Black
Williams-Sonoma's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
22%
CSAT according to Asian or Pacific Islander
Williams-Sonoma's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
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83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
CSAT according to Other
Williams-Sonoma's Customer Satisfaction (CSAT) score was rated 22% according to Other users and customers.
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22 / 100
Very Satisfied
0%
Satisfied
22%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
57%
Williams-Sonoma Customer Satisfaction Score by Age
Williams-Sonoma's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 83% | |||||||||||||||
| 26-30 | 20% | |||||||||||||||
| 31-35 | 71% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 26% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 30% | |||||||||||||||
| 61-65 | 18% | |||||||||||||||
| 66+ | 25% |
Williams-Sonoma Customer Satisfaction Score by Usage
Williams-Sonoma's Customer Satisfaction score was rated the highest by customers who have used Williams-Sonoma's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Williams-Sonoma Customer Satisfaction Score by Industry
Williams-Sonoma's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Education industry customers.
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"title": "Williams-Sonoma Customer Satisfaction Score by Industry",
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{
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"groupId": 522,
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}Williams-Sonoma Customer Satisfaction vs. Competitors
Compared to its competitors, Williams-Sonoma's Customer Satisfaction score is rated right above Crate and Barrel, and is preceded by Sur La Table.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Target | 79% |
| Kirkland's | 77% |
| The Home Depot | 68% |
| Sur La Table | 62% |
| Williams-Sonoma | 51% |
| Crate and Barrel | 44% |
| Bed Bath & Beyond | 39% |
| Pottery Barn | 8% |
| Pier, Inc. | 0% |
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Williams-Sonoma Customer Service
2.6/5
Williams-Sonoma has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Williams-Sonoma's Customer Service
Address
San Francisco, CA
Website
https://www.williams-sonoma.com
Phone Number
(415) 421-7900
Quick Insights into Williams-Sonoma Customer Service
Williams-Sonoma's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Legal industry.
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Ranked Williams-Sonoma Customer Service the Highest
Ranked Williams-Sonoma Customer Service the Lowest
Williams-Sonoma Customer Service Score by Gender
Male customers rated Williams-Sonoma's Customer Service score 0.7 stars higher than Female customers.
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Male
2.6/5
Female
1.9/5
Williams-Sonoma Customer Service Score by Ethnicity
Williams-Sonoma's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 2.3 | Other | 2.3 |
Williams-Sonoma Customer Service Score by Age
Williams-Sonoma's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2.4 | 26-30 | 2.4 |
31-35 3 | 31-35 | 3 |
36-40 3.3 | 36-40 | 3.3 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Williams-Sonoma Customer Service Score by Usage
Williams-Sonoma's Customer Service score was rated the highest by customers who have used Williams-Sonoma's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Williams-Sonoma Customer Service Score by Industry
Williams-Sonoma's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Legal industry customers.
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Williams-Sonoma Customer Service vs. Competitors
Compared to its competitors, Williams-Sonoma's Customer Service score is rated right above Crate and Barrel, and is preceded by Sur La Table.
| COMPANY | Customer Service Score | |
|---|---|---|
| Target | 4/5 |
| Kirkland's | 3.7/5 |
| The Home Depot | 3.6/5 |
| Sur La Table | 3.3/5 |
| Williams-Sonoma | 2.6/5 |
| Crate and Barrel | 2.5/5 |
| Bed Bath & Beyond | 2/5 |
| Pottery Barn | 1.5/5 |
| Pier, Inc. | N/A |
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Williams-Sonoma as an Employer
2.6/5
Williams-Sonoma has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Williams-Sonoma scored a -16 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Williams-Sonoma would recommend the brand to a friend. ENPS measures how likely Williams-Sonoma employees would recommend working at Williams-Sonoma to a friend.
Net Promoter Score
-16
NPS Score
| 35% | Promoters |
|---|---|
| 14% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 28% | Promoters |
|---|---|
| 16% | Passive |
| 56% | Detractors |
