-22
NPS
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The Cheesecake Factory
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About The Cheesecake Factory's Brand
Great things happen at our tables. At The Cheesecake Factory, you have the chance to be part of those once-in-a-lifetime experiences for our guests. Among its major competitors, The Cheesecake Factory is ranked in 7th place for NPS while Maggiano's is 1st, and Texas Roadhouse is 2nd. Overall, The Cheesecake Factory has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $2.40B
Brand at a Glance
77%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
The Cheesecake Factory CMO
Donald Evans
Mr. Donald Evans has been the Chief Marketing officer of The Cheesecake Factory Incorporated since August 29, 2011 and also serves as its Senior Vice President. Mr. Evans is responsible for all aspects of The Cheesecake Factory's marketing and branding, including planning and executing marketing strategies, and social media and other publicity campaigns. Mr. Evans' experience, spanning over 15 years, focuses on brand and product marketing for a number of major Hollywood studios and as a consultant, primarily to clients in the entertainment industry. He spent 11 years with The Walt Disney Company, most recently as Senior Vice President of Animation Marketing for Pixar Animation and Walt Disney Animation Studios. In that role, he was responsible for all aspects of strategic marketing, including traditional and digital campaigns, publicity, research, media and in-theater marketing, resulting in successfully publicizing the studios' biggest animated releases. In addition, Mr. Evans served as Chief Executive Officer of 33 Consulting, a firm he founded, whose clients included creative agencies such as Wieden + Kennedy and mOcean, where he developed film marketing and strategy plans, as well as clients such as Activision.
The Cheesecake Factory Ranking
- #4 / 4 of its competitors
The Cheesecake Factory NPS
The Cheesecake Factory's Net Promoter Score (NPS) is a -22 with 32% Promoters, 14% Passives, and 54% Detractors. Net Promoter Score tracks whether The Cheesecake Factory's customers would recommend using the product based on a scale of -100 to 100.
The Cheesecake Factory Overall NPS
| 32% | Promoters |
|---|---|
| 14% | Passives |
| 54% | Detractors |
The Cheesecake Factory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -23 | Oct 2024 | -23 |
Nov 2024 -25 | Nov 2024 | -25 |
Dec 2024 -24 | Dec 2024 | -24 |
Jan 2025 -24 | Jan 2025 | -24 |
Mar 2025 -22 | Mar 2025 | -22 |
Apr 2025 -22 | Apr 2025 | -22 |
May 2025 -22 | May 2025 | -22 |
Jul 2025 -22 | Jul 2025 | -22 |
Sep 2025 -22 | Sep 2025 | -22 |
Oct 2025 -22 | Oct 2025 | -22 |
Nov 2025 -22 | Nov 2025 | -22 |
Dec 2025 -22 | Dec 2025 | -22 |
How Other Brands Compare
The Cheesecake Factory is ranked #4 for NPS among its competitors. Texas Roadhouse and California Pizza Kitchen come in first and second, with Olive Garden coming in at third. Among those competitors, it is the third most valued company behind Olive Garden.
The Cheesecake Factory |  California Pizza Kitchen |  Olive Garden |  Texas Roadhouse | |
| Global Ranking | #- | #303 | #429 | #439 |
| NPS | -22 | 9 | 6 | 26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $2.40B | $1.35B | $18.78B | $6.93B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Cheesecake Factory NPS by Gender
Male customers rated The Cheesecake Factory's NPS 16 points higher than Female customers.
Male
-26
The Cheesecake Factory's NPS was rated -26 by Male customers on Comparably.
31%
Promoters
12%
Passives
57%
Detractors
Female
-42
The Cheesecake Factory's NPS was rated -42 by Female customers on Comparably.
24%
Promoters
10%
Passives
66%
Detractors
The Cheesecake Factory NPS by Ethnicity
The Cheesecake Factory's NPS was rated the highest by Native American customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Hispanic or Latino -20 | Hispanic or Latino | -20 |
African American/Black -46 | African American/Black | -46 |
Asian or Pacific Islander -39 | Asian or Pacific Islander | -39 |
Native American 34 | Native American | 34 |
Other -66 | Other | -66 |
The Cheesecake Factory NPS by Age
The Cheesecake Factory's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
The Cheesecake Factory NPS by Usage
The Cheesecake Factory's NPS was rated the highest by customers who have used The Cheesecake Factory's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -42 | Less than 1 Year | -42 |
1 to 2 Years -23 | 1 to 2 Years | -23 |
2 to 5 Years -16 | 2 to 5 Years | -16 |
5 to 10 Years -10 | 5 to 10 Years | -10 |
Over 10 Years -62 | Over 10 Years | -62 |
The Cheesecake Factory NPS vs. Competitors
Compared to its competitors, The Cheesecake Factory's NPS is rated right above BJ's Restaurants, and is preceded by Five Guys Burgers & Fries.
The Cheesecake Factory Customer Reviews
Out of the 31 The Cheesecake Factory customer reviews 14 were positive and 17 were constructive. The Cheesecake Factory customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
The Cheesecake Factory Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of The Cheesecake Factory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Cheesecake Factory Customer Loyalty Score by Gender
Female customers rated The Cheesecake Factory's Customer Loyalty score 3% higher than Male customers.
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Male
75%
Yes
Female
78%
Yes
The Cheesecake Factory Customer Loyalty Score by Ethnicity
The Cheesecake Factory's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Cheesecake Factory.
78
out of 100
Caucasian
73
out of 100
Hispanic or Latino
82
out of 100
African American/Black
66
out of 100
Asian or Pacific Islander
70
out of 100
Native American
75
out of 100
Other
The Cheesecake Factory Customer Loyalty Score by Age
The Cheesecake Factory's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Cheesecake Factory.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 67% | 18-25 | 67% |
26-30 75% | 26-30 | 75% |
31-35 72% | 31-35 | 72% |
36-40 86% | 36-40 | 86% |
41-45 78% | 41-45 | 78% |
46-50 84% | 46-50 | 84% |
51-55 78% | 51-55 | 78% |
56-60 80% | 56-60 | 80% |
61-65 75% | 61-65 | 75% |
66+ 81% | 66+ | 81% |
The Cheesecake Factory Customer Loyalty Score by Usage
The Cheesecake Factory's Customer Loyalty score was rated the highest by customers who have used The Cheesecake Factory's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Cheesecake Factory Customer Loyalty Score by Industry
The Cheesecake Factory's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Consumer Services industry customers.
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The Cheesecake Factory Customer Loyalty vs. Competitors
Compared to its competitors, The Cheesecake Factory's Customer Loyalty score is rated right above BJ's Restaurants, and is preceded by Olive Garden.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Maggiano's | 100% |
| Texas Roadhouse | 84% |
| California Pizza Kitchen | 81% |
| Olive Garden | 77% |
| The Cheesecake Factory | 77% |
| BJ's Restaurants | 76% |
 | Five Guys Burgers & Fries | 73% |
 | Qdoba | 72% |
 | P.F. Chang's | 64% |
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The Cheesecake Factory Product Quality
2.8/5
The Cheesecake Factory has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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The Cheesecake Factory Product Information
The Cheesecake Factory’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Professional Services industry rated The Cheesecake Factory's product the highest. Reviewers from the Tech industry rated The Cheesecake Factory the lowest at 3.1.
- Company Size
- 10,000+ Employees
Industry
Restaurants
Food and Beverages
Quick Insights into The Cheesecake Factory Product Quality
The Cheesecake Factory's Product Quality score was rated highest by customers from the Professional Services industry, and rated lowest by customers from the Restaurants industry.
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Ranked The Cheesecake Factory Product Quality the Highest
Ranked The Cheesecake Factory Product Quality the Lowest
The Cheesecake Factory Product Quality Score by Gender
Male customers rated The Cheesecake Factory's Product Quality score 0.5 stars higher than Female customers.
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Male
2.9/5
Female
2.4/5
The Cheesecake Factory Product Quality Score by Ethnicity
The Cheesecake Factory's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Cheesecake Factory.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Native American 3.1 | Native American | 3.1 |
Other 2.1 | Other | 2.1 |
The Cheesecake Factory Product Quality Score by Age
The Cheesecake Factory's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.5 | 26-30 | 3.5 |
31-35 2.6 | 31-35 | 2.6 |
36-40 2.2 | 36-40 | 2.2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.9 | 51-55 | 1.9 |
56-60 2 | 56-60 | 2 |
61-65 2.6 | 61-65 | 2.6 |
66+ 2.7 | 66+ | 2.7 |
The Cheesecake Factory Product Quality Score by Usage
The Cheesecake Factory's Product Quality score was rated the highest by customers who have used The Cheesecake Factory's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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The Cheesecake Factory Product Quality Score by Industry
The Cheesecake Factory's Product Quality score was rated the highest by Professional Services industry customers, and the lowest by Restaurants industry customers.
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The Cheesecake Factory Product Quality vs. Competitors
Compared to its competitors, The Cheesecake Factory's Product Quality score is rated right above BJ's Restaurants, and is preceded by P.F. Chang's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Maggiano's | 4/5 |
| Texas Roadhouse | 3.8/5 |
| Five Guys Burgers & Fries | 3.5/5 |
| Olive Garden | 3.4/5 |
| California Pizza Kitchen | 3.4/5 |
| P.F. Chang's | 3.2/5 |
| The Cheesecake Factory | 2.8/5 |
| BJ's Restaurants | 2.8/5 |
| Qdoba | 2.5/5 |
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The Cheesecake Factory Pricing
The Cheesecake Factory ROI & Value For Money
2.6/5
The Cheesecake Factory has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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The Cheesecake Factory Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Professional Services industry. The users from the Legal industry think that they had the lowest ROI from The Cheesecake Factory.
Quick Insights into The Cheesecake Factory ROI
The Cheesecake Factory's ROI score was rated highest by customers from the Professional Services industry, and rated lowest by customers from the Restaurants industry.
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Ranked The Cheesecake Factory ROI the Highest
Ranked The Cheesecake Factory ROI the Lowest
The Cheesecake Factory ROI Score by Gender
Male customers rated The Cheesecake Factory's ROI score 0.6 stars higher than Female customers.
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Male
2.9/5
Female
2.3/5
The Cheesecake Factory ROI Score by Ethnicity
The Cheesecake Factory's ROI score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Cheesecake Factory.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Native American 3.8 | Native American | 3.8 |
Other 1.7 | Other | 1.7 |
The Cheesecake Factory ROI Score by Age
The Cheesecake Factory's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Cheesecake Factory.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.4 | 26-30 | 3.4 |
31-35 2.3 | 31-35 | 2.3 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.9 | 51-55 | 1.9 |
56-60 2.2 | 56-60 | 2.2 |
61-65 2.8 | 61-65 | 2.8 |
66+ 2.7 | 66+ | 2.7 |
The Cheesecake Factory ROI Score by Usage
The Cheesecake Factory's ROI score was rated the highest by customers who have used The Cheesecake Factory's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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The Cheesecake Factory ROI Score by Industry
The Cheesecake Factory's ROI score was rated the highest by Professional Services industry customers, and the lowest by Restaurants industry customers.
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The Cheesecake Factory Pricing vs. Competitors
Compared to its competitors, The Cheesecake Factory's ROI score is rated right above Qdoba, and is preceded by BJ's Restaurants.
| COMPANY | Pricing Score | |
|---|---|---|
| Texas Roadhouse | 3.7/5 |
| Olive Garden | 3.3/5 |
| California Pizza Kitchen | 3.2/5 |
| P.F. Chang's | 3.1/5 |
| Five Guys Burgers & Fries | 2.9/5 |
| BJ's Restaurants | 2.8/5 |
| The Cheesecake Factory | 2.6/5 |
| Qdoba | 2.6/5 |
| Maggiano's | 2/5 |
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The Cheesecake Factory Customer Satisfaction (CSAT)
The Cheesecake Factory Customer Satisfaction (CSAT) Score
46 / 100
The Cheesecake Factory has an overall Customer Satisfaction score of 46 rated by its users and customers.
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Very Satisfied
29%
Satisfied
17%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
11%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Cheesecake Factory Customer Satisfaction
The Cheesecake Factory's Customer Satisfaction score was rated highest by customers from the Professional Services industry, and rated lowest by customers from the Restaurants industry.
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Ranked The Cheesecake Factory Customer Satisfaction the Highest
Ranked The Cheesecake Factory Customer Satisfaction the Lowest
The Cheesecake Factory Customer Satisfaction Score by Gender
Male customers rated The Cheesecake Factory's Customer Satisfaction score 4 points higher than Female customers.
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41 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 13% | |
Very Dissatisfied | 41% |
37 / 100
FemaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 15% | |
Very Dissatisfied | 45% |
The Cheesecake Factory Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Cheesecake Factory's Customer Satisfaction (CSAT) score was rated 39% according to Caucasian users and customers.
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39 / 100
Very Satisfied
29%
Satisfied
10%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
16%
Very Dissatisfied
43%
CSAT according to Hispanic or Latino
The Cheesecake Factory's Customer Satisfaction (CSAT) score was rated 48% according to Hispanic or Latino users and customers.
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48 / 100
Very Satisfied
37%
Satisfied
11%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
42%
CSAT according to African American/Black
The Cheesecake Factory's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
11%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
The Cheesecake Factory's Customer Satisfaction (CSAT) score was rated 57% according to Asian or Pacific Islander users and customers.
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57 / 100
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
10%
Very Dissatisfied
29%
CSAT according to Native American
The Cheesecake Factory's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
The Cheesecake Factory's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
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20 / 100
Very Satisfied
12%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
22%
Very Dissatisfied
50%
The Cheesecake Factory Customer Satisfaction Score by Age
The Cheesecake Factory's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 77% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 31-35 | 46% | |||||||||||||||
| 36-40 | 22% | |||||||||||||||
| 41-45 | 22% | |||||||||||||||
| 46-50 | 23% | |||||||||||||||
| 51-55 | 15% | |||||||||||||||
| 56-60 | 17% | |||||||||||||||
| 61-65 | 27% | |||||||||||||||
| 66+ | 37% |
The Cheesecake Factory Customer Satisfaction Score by Usage
The Cheesecake Factory's Customer Satisfaction score was rated the highest by customers who have used The Cheesecake Factory's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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The Cheesecake Factory Customer Satisfaction Score by Industry
The Cheesecake Factory's Customer Satisfaction score was rated the highest by Professional Services industry customers, and the lowest by Restaurants industry customers.
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{
"label": "Government and Public Policy",
"groupId": 521,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "The Cheesecake Factory's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 10,
"stars": 0,
"csatScore": 10,
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"scoreClassName": "",
"scoreLabel": 10
},
{
"label": "Hospitality",
"groupId": 523,
"score": 92,
"stars": 0,
"csatScore": 92,
"text": "The Cheesecake Factory's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 92
},
{
"label": "Insurance",
"groupId": 526,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "The Cheesecake Factory's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "The Cheesecake Factory's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "The Cheesecake Factory's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Professional Services",
"groupId": 549,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "The Cheesecake Factory's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Restaurants",
"groupId": 558,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 20,
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]
}The Cheesecake Factory Customer Satisfaction vs. Competitors
Compared to its competitors, The Cheesecake Factory's Customer Satisfaction score is rated right above Qdoba, and is preceded by BJ's Restaurants.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Maggiano's | 100% |
| Texas Roadhouse | 70% |
| Olive Garden | 61% |
| P.F. Chang's | 59% |
| California Pizza Kitchen | 56% |
| Five Guys Burgers & Fries | 55% |
| BJ's Restaurants | 50% |
| The Cheesecake Factory | 46% |
| Qdoba | 42% |
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The Cheesecake Factory Customer Service
2.6/5
The Cheesecake Factory has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About The Cheesecake Factory's Customer Service
Address
26901 Malibu Hills Road, Calabasas, CA 91301
Website
http://www.thecheesecakefactory.com
Phone Number
+1-818-871-3000
The Cheesecake Factory's Social Links
Quick Insights into The Cheesecake Factory Customer Service
The Cheesecake Factory's Customer Service score was rated highest by customers from the Professional Services industry, and rated lowest by customers from the Retail industry.
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Ranked The Cheesecake Factory Customer Service the Highest
Ranked The Cheesecake Factory Customer Service the Lowest
The Cheesecake Factory Customer Service Score by Gender
Male customers rated The Cheesecake Factory's Customer Service score 0.6 stars higher than Female customers.
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Male
2.8/5
Female
2.2/5
The Cheesecake Factory Customer Service Score by Ethnicity
The Cheesecake Factory's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Native American 3.5 | Native American | 3.5 |
Other 1.5 | Other | 1.5 |
The Cheesecake Factory Customer Service Score by Age
The Cheesecake Factory's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.6 | 26-30 | 3.6 |
31-35 2.4 | 31-35 | 2.4 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.6 | 66+ | 2.6 |
The Cheesecake Factory Customer Service Score by Usage
The Cheesecake Factory's Customer Service score was rated the highest by customers who have used The Cheesecake Factory's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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The Cheesecake Factory Customer Service Score by Industry
The Cheesecake Factory's Customer Service score was rated the highest by Professional Services industry customers, and the lowest by Retail industry customers.
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The Cheesecake Factory Customer Service vs. Competitors
Compared to its competitors, The Cheesecake Factory's Customer Service score is rated right above Qdoba, and is preceded by BJ's Restaurants.
| COMPANY | Customer Service Score | |
|---|---|---|
| Texas Roadhouse | 3.8/5 |
| California Pizza Kitchen | 3.4/5 |
| Olive Garden | 3.4/5 |
| P.F. Chang's | 3.2/5 |
| Five Guys Burgers & Fries | 3.2/5 |
| BJ's Restaurants | 2.9/5 |
| The Cheesecake Factory | 2.6/5 |
| Qdoba | 2.3/5 |
| Maggiano's | 2/5 |
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The Cheesecake Factory as an Employer
3.8/5
The Cheesecake Factory has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
The Cheesecake Factory scored a -22 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of The Cheesecake Factory would recommend the brand to a friend. ENPS measures how likely The Cheesecake Factory employees would recommend working at The Cheesecake Factory to a friend.
Net Promoter Score
-22
NPS Score
| 32% | Promoters |
|---|---|
| 14% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
