0
NPS
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P.F. Chang's
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About P.F. Chang's' Brand
P.F. Chang’s is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. Since its inception, P.F. Chang’s chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce, and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. Start a career that won’t flame out. With excellent benefits and perks, a job at P.F. Chang’s means working alongside some of the best people in the business. Apply today to join the P.F. Chang’s team. Among its major competitors, P.F. Chang's is ranked in 1st place for NPS while Red Robin is 2nd, and The Cheesecake Factory is 3rd. Overall, P.F. Chang's has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
64%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
P.F. Chang's CMO
Dwayne Chambers
Dwayne Chambers serves as the Chief Marketing Officer of P.F. Chang's China Bistro. Dwayne started at P.F. Chang's China Bistro in November of 2015. Dwayne currently resides in Phoenix, Arizona Area.
P.F. Chang's Ranking
- #1 / 4 of its competitors
P.F. Chang's NPS
P.F. Chang's's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether P.F. Chang's's customers would recommend using the product based on a scale of -100 to 100.
P.F. Chang's Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
P.F. Chang's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 2 | Jul 2024 | 2 |
Aug 2024 1 | Aug 2024 | 1 |
Sep 2024 1 | Sep 2024 | 1 |
Oct 2024 1 | Oct 2024 | 1 |
Nov 2024 1 | Nov 2024 | 1 |
Jan 2025 1 | Jan 2025 | 1 |
Mar 2025 1 | Mar 2025 | 1 |
Apr 2025 1 | Apr 2025 | 1 |
Jun 2025 1 | Jun 2025 | 1 |
Jul 2025 -1 | Jul 2025 | -1 |
Oct 2025 -1 | Oct 2025 | -1 |
Nov 2025 -1 | Nov 2025 | -1 |
How Other Brands Compare
P.F. Chang's is ranked first for NPS among its competitors. Red Robin and The Cheesecake Factory come in second and third, with Tokyos Hibachi coming in at #4.
P.F. Chang's |  Red Robin |  The Cheesecake Factory |  Tokyos Hibachi | |
| Global Ranking | #- | #628 | #- | #- |
| NPS | 0 | -4 | -22 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $589.34M | $2.40B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
P.F. Chang's NPS by Gender
Female customers rated P.F. Chang's's NPS 14 points higher than Male customers.
Male
-16
P.F. Chang's's NPS was rated -16 by Male customers on Comparably.
38%
Promoters
8%
Passives
54%
Detractors
Female
-2
P.F. Chang's's NPS was rated -2 by Female customers on Comparably.
44%
Promoters
10%
Passives
46%
Detractors
P.F. Chang's NPS by Ethnicity
P.F. Chang's's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Hispanic or Latino -26 | Hispanic or Latino | -26 |
African American/Black -16 | African American/Black | -16 |
Asian or Pacific Islander -17 | Asian or Pacific Islander | -17 |
Other -41 | Other | -41 |
P.F. Chang's NPS by Age
P.F. Chang's's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
P.F. Chang's NPS by Usage
P.F. Chang's's NPS was rated the highest by customers who have used P.F. Chang's's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -9 | Less than 1 Year | -9 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -14 | 2 to 5 Years | -14 |
5 to 10 Years -6 | 5 to 10 Years | -6 |
Over 10 Years -19 | Over 10 Years | -19 |
P.F. Chang's NPS vs. Competitors
Compared to its competitors, P.F. Chang's's NPS is rated right above Red Robin.
| COMPANY | NPS Score | |
|---|---|---|
| P.F. Chang's | 0 |
| Red Robin | -4 |
| The Cheesecake Factory | -22 |
P.F. Chang's Customer Reviews
Out of the 23 P.F. Chang's customer reviews 8 were positive and 15 were constructive. P.F. Chang's customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
P.F. Chang's Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of P.F. Chang's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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P.F. Chang's Customer Loyalty Score by Gender
Female customers rated P.F. Chang's's Customer Loyalty score 25% higher than Male customers.
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Male
53%
Yes
Female
78%
Yes
P.F. Chang's Customer Loyalty Score by Ethnicity
P.F. Chang's's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of P.F. Chang's.
65
out of 100
Caucasian
44
out of 100
Hispanic or Latino
78
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
70
out of 100
Other
P.F. Chang's Customer Loyalty Score by Age
P.F. Chang's's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 66% | 18-25 | 66% |
26-30 50% | 26-30 | 50% |
31-35 10% | 31-35 | 10% |
36-40 59% | 36-40 | 59% |
41-45 80% | 41-45 | 80% |
46-50 100% | 46-50 | 100% |
51-55 87% | 51-55 | 87% |
56-60 51% | 56-60 | 51% |
61-65 59% | 61-65 | 59% |
66+ 81% | 66+ | 81% |
P.F. Chang's Customer Loyalty Score by Usage
P.F. Chang's's Customer Loyalty score was rated the highest by customers who have used P.F. Chang's's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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P.F. Chang's Customer Loyalty Score by Industry
P.F. Chang's's Customer Loyalty score was rated the highest by Fashion and Beauty industry customers, and the lowest by Aerospace and Aviation industry customers.
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P.F. Chang's Customer Loyalty vs. Competitors
Compared to its competitors, P.F. Chang's's Customer Loyalty score is rated right below Red Robin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Cheesecake Factory | 77% |
| Red Robin | 68% |
| P.F. Chang's | 64% |
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P.F. Chang's Product Quality
3.2/5
P.F. Chang's has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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P.F. Chang's Product Information
P.F. Chang's’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated P.F. Chang's's product the highest. Reviewers from the Fashion and Beauty industry rated P.F. Chang's the lowest at 2.7.
- Website
- https://www.pfchangs.com/
- Company Size
- 10,000+ Employees
Industry
Restaurants
Quick Insights into P.F. Chang's Product Quality
P.F. Chang's's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Real Estate industry.
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Ranked P.F. Chang's Product Quality the Highest
Ranked P.F. Chang's Product Quality the Lowest
P.F. Chang's Product Quality Score by Gender
P.F. Chang's's Product Quality score was rated 3.1 by both Female and Male customers on Comparably.
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Male
3.1/5
Female
3.1/5
P.F. Chang's Product Quality Score by Ethnicity
P.F. Chang's's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of P.F. Chang's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 3.3 | Other | 3.3 |
P.F. Chang's Product Quality Score by Age
P.F. Chang's's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
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3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 2.6 | 26-30 | 2.6 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3.2 | 36-40 | 3.2 |
41-45 2.5 | 41-45 | 2.5 |
46-50 3.4 | 46-50 | 3.4 |
51-55 3.6 | 51-55 | 3.6 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.8 | 61-65 | 2.8 |
66+ 3.6 | 66+ | 3.6 |
P.F. Chang's Product Quality Score by Usage
P.F. Chang's's Product Quality score was rated the highest by customers who have used P.F. Chang's's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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P.F. Chang's Product Quality Score by Industry
P.F. Chang's's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Real Estate industry customers.
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P.F. Chang's Product Quality vs. Competitors
Compared to its competitors, P.F. Chang's's Product Quality score is rated right above The Cheesecake Factory, and is preceded by Red Robin.
| COMPANY | Product Quality Score | |
|---|---|---|
| Red Robin | 3.3/5 |
| P.F. Chang's | 3.2/5 |
| The Cheesecake Factory | 2.8/5 |
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P.F. Chang's Pricing
P.F. Chang's ROI & Value For Money
3.1/5
P.F. Chang's has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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P.F. Chang's Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from P.F. Chang's.
Quick Insights into P.F. Chang's ROI
P.F. Chang's's ROI score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Real Estate industry.
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Ranked P.F. Chang's ROI the Highest
Ranked P.F. Chang's ROI the Lowest
P.F. Chang's ROI Score by Gender
P.F. Chang's's ROI score was rated 2.9 by both Female and Male customers on Comparably.
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Male
2.9/5
Female
2.9/5
P.F. Chang's ROI Score by Ethnicity
P.F. Chang's's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 2.9 | Other | 2.9 |
P.F. Chang's ROI Score by Age
P.F. Chang's's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.1 | 26-30 | 3.1 |
31-35 2.5 | 31-35 | 2.5 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2.5 | 41-45 | 2.5 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.3 | 51-55 | 3.3 |
56-60 2.3 | 56-60 | 2.3 |
61-65 2.8 | 61-65 | 2.8 |
66+ 3.4 | 66+ | 3.4 |
P.F. Chang's ROI Score by Usage
P.F. Chang's's ROI score was rated the highest by customers who have used P.F. Chang's's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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P.F. Chang's ROI Score by Industry
P.F. Chang's's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Real Estate industry customers.
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P.F. Chang's Pricing vs. Competitors
Compared to its competitors, P.F. Chang's's ROI score is rated right above The Cheesecake Factory, and is preceded by Red Robin.
| COMPANY | Pricing Score | |
|---|---|---|
| Red Robin | 3.1/5 |
| P.F. Chang's | 3.1/5 |
| The Cheesecake Factory | 2.6/5 |
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P.F. Chang's Customer Satisfaction (CSAT)
P.F. Chang's Customer Satisfaction (CSAT) Score
59 / 100
P.F. Chang's has an overall Customer Satisfaction score of 59 rated by its users and customers.
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Very Satisfied
35%
Satisfied
24%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
5%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into P.F. Chang's Customer Satisfaction
P.F. Chang's's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked P.F. Chang's Customer Satisfaction the Highest
Ranked P.F. Chang's Customer Satisfaction the Lowest
P.F. Chang's Customer Satisfaction Score by Gender
Male customers rated P.F. Chang's's Customer Satisfaction score 1 points higher than Female customers.
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61 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 6% | |
Very Dissatisfied | 25% |
60 / 100
FemaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 3% | |
Very Dissatisfied | 34% |
P.F. Chang's Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
P.F. Chang's' Customer Satisfaction (CSAT) score was rated 68% according to Caucasian users and customers.
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68 / 100
Very Satisfied
43%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
25%
CSAT according to Hispanic or Latino
P.F. Chang's' Customer Satisfaction (CSAT) score was rated 43% according to Hispanic or Latino users and customers.
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43 / 100
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
57%
CSAT according to African American/Black
P.F. Chang's' Customer Satisfaction (CSAT) score was rated 51% according to African American/Black users and customers.
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51 / 100
Very Satisfied
43%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
P.F. Chang's' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Other
P.F. Chang's' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
25%
P.F. Chang's Customer Satisfaction Score by Age
P.F. Chang's's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 60% | |||||||||||||||
| 36-40 | 70% | |||||||||||||||
| 41-45 | 43% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 43% | |||||||||||||||
| 56-60 | 43% | |||||||||||||||
| 61-65 | 44% | |||||||||||||||
| 66+ | 74% |
P.F. Chang's Customer Satisfaction Score by Usage
P.F. Chang's's Customer Satisfaction score was rated the highest by customers who have used P.F. Chang's's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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P.F. Chang's Customer Satisfaction Score by Industry
P.F. Chang's's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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{
"title": "P.F. Chang's Customer Satisfaction Score by Industry",
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"groupId": 522,
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}P.F. Chang's Customer Satisfaction vs. Competitors
Compared to its competitors, P.F. Chang's's Customer Satisfaction score is rated right above The Cheesecake Factory, and is preceded by Red Robin.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Red Robin | 65% |
| P.F. Chang's | 59% |
| The Cheesecake Factory | 46% |
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P.F. Chang's Customer Service
3.2/5
P.F. Chang's has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About P.F. Chang's's Customer Service
Address
7676 E. Pinnacle Peak Rd., Scottsdale, AZ 85255
Website
https://www.pfchangs.com/
P.F. Chang's's Social Links
Quick Insights into P.F. Chang's Customer Service
P.F. Chang's's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked P.F. Chang's Customer Service the Highest
Ranked P.F. Chang's Customer Service the Lowest
P.F. Chang's Customer Service Score by Gender
Female customers rated P.F. Chang's's Customer Service score 0.1 stars higher than Male customers.
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Male
2.9/5
Female
3/5
P.F. Chang's Customer Service Score by Ethnicity
P.F. Chang's's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 2.2 | Hispanic or Latino | 2.2 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 2.9 | Other | 2.9 |
P.F. Chang's Customer Service Score by Age
P.F. Chang's's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 2.9 | 26-30 | 2.9 |
31-35 2.9 | 31-35 | 2.9 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2.8 | 41-45 | 2.8 |
46-50 3.1 | 46-50 | 3.1 |
51-55 3.7 | 51-55 | 3.7 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2.5 | 61-65 | 2.5 |
66+ 3.6 | 66+ | 3.6 |
P.F. Chang's Customer Service Score by Usage
P.F. Chang's's Customer Service score was rated the highest by customers who have used P.F. Chang's's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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P.F. Chang's Customer Service Score by Industry
P.F. Chang's's Customer Service score was rated the highest by Retail industry customers, and the lowest by Banking and Financial Services industry customers.
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P.F. Chang's Customer Service vs. Competitors
Compared to its competitors, P.F. Chang's's Customer Service score is rated right above The Cheesecake Factory, and is preceded by Red Robin.
| COMPANY | Customer Service Score | |
|---|---|---|
| Red Robin | 3.2/5 |
| P.F. Chang's | 3.2/5 |
| The Cheesecake Factory | 2.6/5 |
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P.F. Chang's as an Employer
2.5/5
P.F. Chang's has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
P.F. Chang's scored a 0 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of P.F. Chang's would recommend the brand to a friend. ENPS measures how likely P.F. Chang's employees would recommend working at P.F. Chang's to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 26% | Promoters |
|---|---|
| 12% | Passive |
| 62% | Detractors |
