-22
NPS
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BJ's Restaurants
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About BJ's Restaurants' Brand
Among its major competitors, BJ's Restaurants is ranked in 5th place for NPS while Darden Restaurants is 1st, and Dennys is 2nd.Their current market cap is $736.96M
Brand at a Glance
76%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
BJ's Restaurants Ranking
- #4 / 4 of its competitors
BJ's Restaurants NPS
BJ's Restaurants's Net Promoter Score (NPS) is a -22 with 33% Promoters, 12% Passives, and 55% Detractors. Net Promoter Score tracks whether BJ's Restaurants's customers would recommend using the product based on a scale of -100 to 100.
BJ's Restaurants Overall NPS
| 33% | Promoters |
|---|---|
| 12% | Passives |
| 55% | Detractors |
BJ's Restaurants NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -20 | Sep 2024 | -20 |
Oct 2024 -22 | Oct 2024 | -22 |
Nov 2024 -25 | Nov 2024 | -25 |
Dec 2024 -23 | Dec 2024 | -23 |
Jan 2025 -25 | Jan 2025 | -25 |
Mar 2025 -27 | Mar 2025 | -27 |
Apr 2025 -27 | Apr 2025 | -27 |
Jul 2025 -27 | Jul 2025 | -27 |
Aug 2025 -25 | Aug 2025 | -25 |
Sep 2025 -24 | Sep 2025 | -24 |
Nov 2025 -24 | Nov 2025 | -24 |
Dec 2025 -22 | Dec 2025 | -22 |
How Other Brands Compare
BJ's Restaurants is ranked #4 for NPS among its competitors. Darden Restaurants and Dennys come in first and second, with Papa John's International coming in at third. Among those competitors, it is the lowest valued company behind Darden Restaurants.
BJ's Restaurants |  Dennys |  Darden Restaurants |  Papa John's International | |
| Global Ranking | #- | #243 | #342 | #- |
| NPS | -22 | 2 | 20 | -21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $736.96M | $1.17B | $18.85B | $3.42B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BJ's Restaurants NPS by Gender
Male customers rated BJ's Restaurants's NPS 15 points higher than Female customers.
Male
-13
BJ's Restaurants's NPS was rated -13 by Male customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Female
-28
BJ's Restaurants's NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
BJ's Restaurants NPS by Ethnicity
BJ's Restaurants's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -44 | Caucasian | -44 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black -15 | African American/Black | -15 |
Other -11 | Other | -11 |
BJ's Restaurants NPS by Age
BJ's Restaurants's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
BJ's Restaurants NPS by Usage
BJ's Restaurants's NPS was rated the highest by customers who have used BJ's Restaurants's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -16 | 2 to 5 Years | -16 |
5 to 10 Years -56 | 5 to 10 Years | -56 |
Over 10 Years 57 | Over 10 Years | 57 |
BJ's Restaurants NPS vs. Competitors
Compared to its competitors, BJ's Restaurants's NPS is rated right above Ruby Tuesday, and is preceded by Papa John's International.
| COMPANY | NPS Score | |
|---|---|---|
| Darden Restaurants | 20 |
| Dennys | 2 |
 | Yard House | -2 |
| Papa John's International | -21 |
| BJ's Restaurants | -22 |
 | Ruby Tuesday | -63 |
BJ's Restaurants Customer Reviews
Out of the 8 BJ's Restaurants customer reviews 5 were positive and 3 were constructive. BJ's Restaurants customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
BJ's Restaurants Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of BJ's Restaurants users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BJ's Restaurants Customer Loyalty Score by Gender
Male customers rated BJ's Restaurants's Customer Loyalty score 11% higher than Female customers.
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Male
89%
Yes
Female
78%
Yes
BJ's Restaurants Customer Loyalty Score by Ethnicity
BJ's Restaurants's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BJ's Restaurants.
89
out of 100
Caucasian
100
out of 100
Hispanic or Latino
61
out of 100
African American/Black
89
out of 100
Other
BJ's Restaurants Customer Loyalty Score by Age
BJ's Restaurants's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 70% | 26-30 | 70% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 78% | 46-50 | 78% |
51-55 70% | 51-55 | 70% |
56-60 100% | 56-60 | 100% |
61-65 40% | 61-65 | 40% |
66+ 85% | 66+ | 85% |
BJ's Restaurants Customer Loyalty Score by Usage
BJ's Restaurants's Customer Loyalty score was rated the highest by customers who have used BJ's Restaurants's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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BJ's Restaurants Customer Loyalty Score by Industry
BJ's Restaurants's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Restaurants industry customers.
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BJ's Restaurants Customer Loyalty vs. Competitors
Compared to its competitors, BJ's Restaurants's Customer Loyalty score is rated right above Papa John's International, and is preceded by Yard House.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dennys | 79% |
| Yard House | 76% |
| BJ's Restaurants | 76% |
| Papa John's International | 68% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
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BJ's Restaurants Product Quality
2.8/5
BJ's Restaurants has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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BJ's Restaurants Product Information
BJ's Restaurants’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated BJ's Restaurants's product the highest. Reviewers from the Restaurants industry rated BJ's Restaurants the lowest at 2.
- Company Size
- 10,000+ Employees
Quick Insights into BJ's Restaurants Product Quality
BJ's Restaurants's Product Quality score was rated highest by customers who have used BJ's Restaurants's products/services for Over 10 Years, and rated lowest by customers ages 61-65.
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Ranked BJ's Restaurants Product Quality the Highest
Ranked BJ's Restaurants Product Quality the Lowest
BJ's Restaurants Product Quality Score by Gender
Male customers rated BJ's Restaurants's Product Quality score 0.4 stars higher than Female customers.
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Male
2.9/5
Female
2.5/5
BJ's Restaurants Product Quality Score by Ethnicity
BJ's Restaurants's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 2.3 | Other | 2.3 |
BJ's Restaurants Product Quality Score by Age
BJ's Restaurants's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 2.3 | 26-30 | 2.3 |
36-40 1.9 | 36-40 | 1.9 |
41-45 2 | 41-45 | 2 |
46-50 2.1 | 46-50 | 2.1 |
51-55 3.1 | 51-55 | 3.1 |
56-60 3.2 | 56-60 | 3.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 4 | 66+ | 4 |
BJ's Restaurants Product Quality Score by Usage
BJ's Restaurants's Product Quality score was rated the highest by customers who have used BJ's Restaurants's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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BJ's Restaurants Product Quality Score by Industry
BJ's Restaurants's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Restaurants industry customers.
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BJ's Restaurants Product Quality vs. Competitors
Compared to its competitors, BJ's Restaurants's Product Quality score is rated right above Ruby Tuesday, and is preceded by Yard House.
| COMPANY | Product Quality Score | |
|---|---|---|
| Darden Restaurants | 3.8/5 |
| Dennys | 3.2/5 |
| Papa John's International | 2.9/5 |
| Yard House | 2.9/5 |
| BJ's Restaurants | 2.8/5 |
| Ruby Tuesday | 1.8/5 |
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BJ's Restaurants Pricing
BJ's Restaurants ROI & Value For Money
2.8/5
BJ's Restaurants has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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BJ's Restaurants Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from BJ's Restaurants.
Quick Insights into BJ's Restaurants ROI
BJ's Restaurants's ROI score was rated highest by customers ages 51-55, and rated lowest by customers ages 46-50.
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Ranked BJ's Restaurants ROI the Highest
Ranked BJ's Restaurants ROI the Lowest
BJ's Restaurants ROI Score by Gender
Female customers rated BJ's Restaurants's ROI score 0.1 stars higher than Male customers.
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Male
2.7/5
Female
2.8/5
BJ's Restaurants ROI Score by Ethnicity
BJ's Restaurants's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 2.9 | Other | 2.9 |
BJ's Restaurants ROI Score by Age
BJ's Restaurants's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 2 | 26-30 | 2 |
36-40 1.9 | 36-40 | 1.9 |
41-45 2 | 41-45 | 2 |
46-50 1.6 | 46-50 | 1.6 |
51-55 4.3 | 51-55 | 4.3 |
56-60 3.2 | 56-60 | 3.2 |
61-65 3 | 61-65 | 3 |
66+ 3.7 | 66+ | 3.7 |
BJ's Restaurants ROI Score by Usage
BJ's Restaurants's ROI score was rated the highest by customers who have used BJ's Restaurants's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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BJ's Restaurants ROI Score by Industry
BJ's Restaurants's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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BJ's Restaurants Pricing vs. Competitors
Compared to its competitors, BJ's Restaurants's ROI score is rated right above Yard House, and is preceded by Papa John's International.
| COMPANY | Pricing Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Dennys | 3.2/5 |
| Papa John's International | 2.9/5 |
| BJ's Restaurants | 2.8/5 |
| Yard House | 2.7/5 |
| Ruby Tuesday | 1.9/5 |
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BJ's Restaurants Customer Satisfaction (CSAT)
BJ's Restaurants Customer Satisfaction (CSAT) Score
50 / 100
BJ's Restaurants has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
27%
Satisfied
23%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
10%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BJ's Restaurants Customer Satisfaction
BJ's Restaurants's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers ages 36-40.
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Ranked BJ's Restaurants Customer Satisfaction the Highest
Ranked BJ's Restaurants Customer Satisfaction the Lowest
BJ's Restaurants Customer Satisfaction Score by Gender
Male customers rated BJ's Restaurants's Customer Satisfaction score 12 points higher than Female customers.
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54 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 38% |
42 / 100
FemaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 11% | |
Very Dissatisfied | 41% |
BJ's Restaurants Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BJ's Restaurants' Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
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38 / 100
Very Satisfied
23%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
54%
CSAT according to Hispanic or Latino
BJ's Restaurants' Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to African American/Black
BJ's Restaurants' Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Other
BJ's Restaurants' Customer Satisfaction (CSAT) score was rated 43% according to Other users and customers.
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43 / 100
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
57%
BJ's Restaurants Customer Satisfaction Score by Age
BJ's Restaurants's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 56-60 | 100% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 75% |
BJ's Restaurants Customer Satisfaction Score by Usage
BJ's Restaurants's Customer Satisfaction score was rated the highest by customers who have used BJ's Restaurants's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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BJ's Restaurants Customer Satisfaction Score by Industry
BJ's Restaurants's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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}BJ's Restaurants Customer Satisfaction vs. Competitors
Compared to its competitors, BJ's Restaurants's Customer Satisfaction score is rated right above Ruby Tuesday, and is preceded by Yard House.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Darden Restaurants | 71% |
| Dennys | 61% |
| Papa John's International | 54% |
| Yard House | 50% |
| BJ's Restaurants | 50% |
| Ruby Tuesday | 21% |
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BJ's Restaurants Customer Service
2.9/5
BJ's Restaurants has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About BJ's Restaurants's Customer Service
Website
http://www.bjsrestaurants.com
Quick Insights into BJ's Restaurants Customer Service
BJ's Restaurants's Customer Service score was rated highest by customers who have used BJ's Restaurants's products/services for Less than 1 Year, and rated lowest by customers who have used BJ's Restaurants's products/services for 5 to 10 Years.
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Ranked BJ's Restaurants Customer Service the Highest
Ranked BJ's Restaurants Customer Service the Lowest
BJ's Restaurants Customer Service Score by Gender
Male customers rated BJ's Restaurants's Customer Service score 0.5 stars higher than Female customers.
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Male
3.2/5
Female
2.7/5
BJ's Restaurants Customer Service Score by Ethnicity
BJ's Restaurants's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 4 | African American/Black | 4 |
Other 2.9 | Other | 2.9 |
BJ's Restaurants Customer Service Score by Age
BJ's Restaurants's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 2.1 | 26-30 | 2.1 |
36-40 2.4 | 36-40 | 2.4 |
41-45 2 | 41-45 | 2 |
46-50 2.7 | 46-50 | 2.7 |
51-55 3.6 | 51-55 | 3.6 |
56-60 3.6 | 56-60 | 3.6 |
61-65 2.1 | 61-65 | 2.1 |
66+ 4.1 | 66+ | 4.1 |
BJ's Restaurants Customer Service Score by Usage
BJ's Restaurants's Customer Service score was rated the highest by customers who have used BJ's Restaurants's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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BJ's Restaurants Customer Service Score by Industry
BJ's Restaurants's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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BJ's Restaurants Customer Service vs. Competitors
Compared to its competitors, BJ's Restaurants's Customer Service score is rated right above Yard House, and is preceded by Papa John's International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Dennys | 3.2/5 |
| Papa John's International | 2.9/5 |
| BJ's Restaurants | 2.9/5 |
| Yard House | 2.7/5 |
| Ruby Tuesday | 1.8/5 |
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BJ's Restaurants as an Employer
2.3/5
BJ's Restaurants has a 2.3/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
BJ's Restaurants scored a -22 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of BJ's Restaurants would recommend the brand to a friend. ENPS measures how likely BJ's Restaurants employees would recommend working at BJ's Restaurants to a friend.
Net Promoter Score
-22
NPS Score
| 33% | Promoters |
|---|---|
| 12% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 20% | Promoters |
|---|---|
| 12% | Passive |
| 68% | Detractors |
