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NPS
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Yard House
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About Yard House's Brand
Yard House An upscale-casual eatery known for great food, classic rock music. Among its major competitors, Yard House is ranked in 2nd place for NPS while Olive Garden is 1st, and The Cheesecake Factory is 3rd.
Brand at a Glance
76%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Yard House Ranking
- #2 / 4 of its competitors
Yard House NPS
Yard House's Net Promoter Score (NPS) is a -2 with 43% Promoters, 12% Passives, and 45% Detractors. Net Promoter Score tracks whether Yard House's customers would recommend using the product based on a scale of -100 to 100.
Yard House Overall NPS
| 43% | Promoters |
|---|---|
| 12% | Passives |
| 45% | Detractors |
Yard House NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -1 | Sep 2024 | -1 |
Oct 2024 -3 | Oct 2024 | -3 |
Nov 2024 -1 | Nov 2024 | -1 |
Dec 2024 0 | Dec 2024 | 0 |
Jan 2025 0 | Jan 2025 | 0 |
Feb 2025 -1 | Feb 2025 | -1 |
Mar 2025 1 | Mar 2025 | 1 |
Apr 2025 1 | Apr 2025 | 1 |
Jul 2025 0 | Jul 2025 | 0 |
Oct 2025 0 | Oct 2025 | 0 |
Nov 2025 -1 | Nov 2025 | -1 |
Dec 2025 -1 | Dec 2025 | -1 |
How Other Brands Compare
Yard House is ranked second for NPS among its competitors. Olive Garden and The Cheesecake Factory come in first and third, with BJ's Restaurants coming in at #4.
Yard House |  Olive Garden |  The Cheesecake Factory |  BJ's Restaurants | |
| Global Ranking | #- | #429 | #- | #- |
| NPS | -2 | 6 | -22 | -22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $18.78B | $2.40B | $736.96M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yard House NPS by Gender
Male customers rated Yard House's NPS 40 points higher than Female customers.
Male
-4
Yard House's NPS was rated -4 by Male customers on Comparably.
44%
Promoters
8%
Passives
48%
Detractors
Female
-44
Yard House's NPS was rated -44 by Female customers on Comparably.
22%
Promoters
12%
Passives
66%
Detractors
Yard House NPS by Ethnicity
Yard House's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
Hispanic or Latino -26 | Hispanic or Latino | -26 |
African American/Black -7 | African American/Black | -7 |
Other -90 | Other | -90 |
Yard House NPS by Age
Yard House's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Yard House NPS by Usage
Yard House's NPS was rated the highest by customers who have used Yard House's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 12 | Less than 1 Year | 12 |
1 to 2 Years -27 | 1 to 2 Years | -27 |
2 to 5 Years -48 | 2 to 5 Years | -48 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -46 | Over 10 Years | -46 |
Yard House NPS vs. Competitors
Compared to its competitors, Yard House's NPS is rated right above The Cheesecake Factory, and is preceded by Olive Garden.
| COMPANY | NPS Score | |
|---|---|---|
| Olive Garden | 6 |
| Yard House | -2 |
| The Cheesecake Factory | -22 |
| BJ's Restaurants | -22 |
 | Kona Grill | -53 |
 | Bravo Brio Restaurant Group | -57 |
Yard House Customer Reviews
Out of the 18 Yard House customer reviews 11 were positive and 7 were constructive. Yard House customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Yard House Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Yard House users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yard House Customer Loyalty Score by Gender
Female customers rated Yard House's Customer Loyalty score 5% higher than Male customers.
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Male
77%
Yes
Female
82%
Yes
Yard House Customer Loyalty Score by Ethnicity
Yard House's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Yard House.
83
out of 100
Caucasian
89
out of 100
Hispanic or Latino
74
out of 100
African American/Black
73
out of 100
Other
Yard House Customer Loyalty Score by Age
Yard House's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
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0
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40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 74% | 26-30 | 74% |
31-35 70% | 31-35 | 70% |
36-40 78% | 36-40 | 78% |
41-45 93% | 41-45 | 93% |
46-50 100% | 46-50 | 100% |
51-55 75% | 51-55 | 75% |
56-60 70% | 56-60 | 70% |
61-65 40% | 61-65 | 40% |
66+ 100% | 66+ | 100% |
Yard House Customer Loyalty Score by Usage
Yard House's Customer Loyalty score was rated the highest by customers who have used Yard House's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Yard House Customer Loyalty Score by Industry
Yard House's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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Yard House Customer Loyalty vs. Competitors
Compared to its competitors, Yard House's Customer Loyalty score is rated right above BJ's Restaurants, and is preceded by The Cheesecake Factory.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Olive Garden | 77% |
| The Cheesecake Factory | 77% |
| Yard House | 76% |
| BJ's Restaurants | 76% |
| Bravo Brio Restaurant Group | 64% |
| Kona Grill | 52% |
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Yard House Product Quality
2.9/5
Yard House has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Yard House Product Information
Yard House’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Yard House's product the highest. Reviewers from the Tech industry rated Yard House the lowest at 1.8.
- Company Size
- 201-500 Employees
Industry
Restaurants
Food and Beverages
Quick Insights into Yard House Product Quality
Yard House's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers from the Philanthropy industry.
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Ranked Yard House Product Quality the Highest
Ranked Yard House Product Quality the Lowest
Yard House Product Quality Score by Gender
Male customers rated Yard House's Product Quality score 0.8 stars higher than Female customers.
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Male
2.9/5
Female
2.1/5
Yard House Product Quality Score by Ethnicity
Yard House's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 1.5 | Other | 1.5 |
Yard House Product Quality Score by Age
Yard House's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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| Summary | Age | Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
26-30 2.1 | 26-30 | 2.1 |
31-35 2.8 | 31-35 | 2.8 |
36-40 2.7 | 36-40 | 2.7 |
41-45 2.5 | 41-45 | 2.5 |
46-50 2.7 | 46-50 | 2.7 |
51-55 2 | 51-55 | 2 |
56-60 4.1 | 56-60 | 4.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.8 | 66+ | 2.8 |
Yard House Product Quality Score by Usage
Yard House's Product Quality score was rated the highest by customers who have used Yard House's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Yard House Product Quality Score by Industry
Yard House's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Philanthropy industry customers.
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Yard House Product Quality vs. Competitors
Compared to its competitors, Yard House's Product Quality score is rated right above The Cheesecake Factory, and is preceded by Olive Garden.
| COMPANY | Product Quality Score | |
|---|---|---|
| Olive Garden | 3.4/5 |
| Yard House | 2.9/5 |
| The Cheesecake Factory | 2.8/5 |
| BJ's Restaurants | 2.8/5 |
| Kona Grill | 2/5 |
| Bravo Brio Restaurant Group | 1.6/5 |
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Yard House Pricing
Yard House ROI & Value For Money
2.7/5
Yard House has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Yard House Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Yard House.
Quick Insights into Yard House ROI
Yard House's ROI score was rated highest by customers ages 56-60, and rated lowest by customers from the Philanthropy industry.
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Ranked Yard House ROI the Highest
Ranked Yard House ROI the Lowest
Yard House ROI Score by Gender
Male customers rated Yard House's ROI score 0.8 stars higher than Female customers.
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Male
2.8/5
Female
2/5
Yard House ROI Score by Ethnicity
Yard House's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 3 | African American/Black | 3 |
Other 1.5 | Other | 1.5 |
Yard House ROI Score by Age
Yard House's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
1
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| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 2 | 26-30 | 2 |
31-35 2.3 | 31-35 | 2.3 |
36-40 2.2 | 36-40 | 2.2 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2 | 51-55 | 2 |
56-60 3.7 | 56-60 | 3.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.9 | 66+ | 2.9 |
Yard House ROI Score by Usage
Yard House's ROI score was rated the highest by customers who have used Yard House's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Yard House ROI Score by Industry
Yard House's ROI score was rated the highest by Accounting industry customers, and the lowest by Philanthropy industry customers.
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Yard House Pricing vs. Competitors
Compared to its competitors, Yard House's ROI score is rated right above The Cheesecake Factory, and is preceded by BJ's Restaurants.
| COMPANY | Pricing Score | |
|---|---|---|
| Olive Garden | 3.3/5 |
| BJ's Restaurants | 2.8/5 |
| Yard House | 2.7/5 |
| The Cheesecake Factory | 2.6/5 |
| Kona Grill | 1.9/5 |
| Bravo Brio Restaurant Group | 1.8/5 |
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Yard House Customer Satisfaction (CSAT)
Yard House Customer Satisfaction (CSAT) Score
50 / 100
Yard House has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
32%
Satisfied
18%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
9%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Yard House Customer Satisfaction
Yard House's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Philanthropy industry.
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Ranked Yard House Customer Satisfaction the Highest
Ranked Yard House Customer Satisfaction the Lowest
Yard House Customer Satisfaction Score by Gender
Male customers rated Yard House's Customer Satisfaction score 19 points higher than Female customers.
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52 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 40% |
33 / 100
FemaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 16% | |
Very Dissatisfied | 48% |
Yard House Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Yard House's Customer Satisfaction (CSAT) score was rated 45% according to Caucasian users and customers.
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45 / 100
Very Satisfied
32%
Satisfied
13%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
6%
Very Dissatisfied
46%
CSAT according to Hispanic or Latino
Yard House's Customer Satisfaction (CSAT) score was rated 38% according to Hispanic or Latino users and customers.
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38 / 100
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
24%
Very Dissatisfied
38%
CSAT according to African American/Black
Yard House's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
29%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
36%
CSAT according to Other
Yard House's Customer Satisfaction (CSAT) score was rated 10% according to Other users and customers.
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10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
30%
Very Dissatisfied
60%
Yard House Customer Satisfaction Score by Age
Yard House's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
20
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 40% | |||||||||||||||
| 26-30 | 43% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 43% | |||||||||||||||
| 41-45 | 39% | |||||||||||||||
| 46-50 | 44% | |||||||||||||||
| 51-55 | 40% | |||||||||||||||
| 56-60 | 60% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 60% |
Yard House Customer Satisfaction Score by Usage
Yard House's Customer Satisfaction score was rated the highest by customers who have used Yard House's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Yard House Customer Satisfaction Score by Industry
Yard House's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Philanthropy industry customers.
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{
"title": "Yard House Customer Satisfaction Score by Industry",
"text": "Yard House's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Philanthropy industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Yard House's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Yard House's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Yard House's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 40,
"stars": 0,
"csatScore": 40,
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"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Education",
"groupId": 515,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Yard House's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Yard House's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Hospitality",
"groupId": 523,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Yard House's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Philanthropy",
"groupId": 545,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Yard House's Customer Satisfaction score is rated by Philanthropy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Yard House's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Restaurants",
"groupId": 558,
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"stars": 0,
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"text": "Yard House's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "",
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}
]
}Yard House Customer Satisfaction vs. Competitors
Compared to its competitors, Yard House's Customer Satisfaction score is rated right above BJ's Restaurants, and is preceded by Olive Garden.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Olive Garden | 61% |
| Yard House | 50% |
| BJ's Restaurants | 50% |
| The Cheesecake Factory | 46% |
| Kona Grill | 24% |
| Bravo Brio Restaurant Group | 18% |
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Yard House Customer Service
2.7/5
Yard House has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Yard House's Customer Service
Address
1000 Darden Center Drive, Orlando, FL 32837
Website
http://www.yardhouse.com/careers
Phone Number
407-245-4000
Yard House's Social Links
Quick Insights into Yard House Customer Service
Yard House's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Philanthropy industry.
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Ranked Yard House Customer Service the Highest
Ranked Yard House Customer Service the Lowest
Yard House Customer Service Score by Gender
Male customers rated Yard House's Customer Service score 0.5 stars higher than Female customers.
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Male
2.6/5
Female
2.1/5
Yard House Customer Service Score by Ethnicity
Yard House's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 1.5 | Other | 1.5 |
Yard House Customer Service Score by Age
Yard House's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 2 | 26-30 | 2 |
31-35 1.8 | 31-35 | 1.8 |
36-40 2 | 36-40 | 2 |
41-45 2.1 | 41-45 | 2.1 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2.4 | 51-55 | 2.4 |
56-60 3.4 | 56-60 | 3.4 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3 | 66+ | 3 |
Yard House Customer Service Score by Usage
Yard House's Customer Service score was rated the highest by customers who have used Yard House's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Yard House Customer Service Score by Industry
Yard House's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Philanthropy industry customers.
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Yard House Customer Service vs. Competitors
Compared to its competitors, Yard House's Customer Service score is rated right above The Cheesecake Factory, and is preceded by BJ's Restaurants.
| COMPANY | Customer Service Score | |
|---|---|---|
| Olive Garden | 3.4/5 |
| BJ's Restaurants | 2.9/5 |
| Yard House | 2.7/5 |
| The Cheesecake Factory | 2.6/5 |
| Kona Grill | 2/5 |
| Bravo Brio Restaurant Group | 1.7/5 |
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Yard House as an Employer
2.4/5
Yard House has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Yard House scored a -2 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Yard House would recommend the brand to a friend. ENPS measures how likely Yard House employees would recommend working at Yard House to a friend.
Net Promoter Score
-2
NPS Score
| 43% | Promoters |
|---|---|
| 12% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 17% | Promoters |
|---|---|
| 12% | Passive |
| 71% | Detractors |
