-57
NPS
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Bravo Brio Restaurant Group
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About Bravo Brio Restaurant Group's Brand
BRIO Restaurant Group strive to be the Best Italian Restaurant company in America Among its major competitors, Bravo Brio Restaurant Group is ranked in 5th place for NPS while Darden Restaurants is 1st, and Luby's is 2nd.
Brand at a Glance
64%
Customer Loyalty
1.6/5
Product Quality
1.8/5
Pricing
1.7/5
Customer Service
Bravo Brio Restaurant Group Ranking
- #4 / 4 of its competitors
Bravo Brio Restaurant Group NPS
Bravo Brio Restaurant Group's Net Promoter Score (NPS) is a -57 with 17% Promoters, 9% Passives, and 74% Detractors. Net Promoter Score tracks whether Bravo Brio Restaurant Group's customers would recommend using the product based on a scale of -100 to 100.
Bravo Brio Restaurant Group Overall NPS
| 17% | Promoters |
|---|---|
| 9% | Passives |
| 74% | Detractors |
Bravo Brio Restaurant Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
May 2022 -33 | May 2022 | -33 |
Oct 2022 -50 | Oct 2022 | -50 |
Jan 2023 -60 | Jan 2023 | -60 |
Feb 2023 -81 | Feb 2023 | -81 |
Mar 2023 -67 | Mar 2023 | -67 |
Apr 2023 -72 | Apr 2023 | -72 |
Jun 2023 -72 | Jun 2023 | -72 |
Oct 2023 -74 | Oct 2023 | -74 |
Dec 2023 -75 | Dec 2023 | -75 |
Feb 2024 -64 | Feb 2024 | -64 |
Oct 2025 -57 | Oct 2025 | -57 |
How Other Brands Compare
Bravo Brio Restaurant Group is ranked #4 for NPS among its competitors. Darden Restaurants and Luby's come in first and second, with Papa John's International coming in at third.
Bravo Brio Restaurant Group |  Darden Restaurants |  Papa John's International |  Luby's | |
| Global Ranking | #- | #342 | #- | #- |
| NPS | -57 | 20 | -21 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $18.85B | $3.42B | $106.67M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bravo Brio Restaurant Group NPS by Gender
Female customers rated Bravo Brio Restaurant Group's NPS 37 points higher than Male customers.
Male
-100
Bravo Brio Restaurant Group's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-63
Bravo Brio Restaurant Group's NPS was rated -63 by Female customers on Comparably.
12%
Promoters
13%
Passives
75%
Detractors
Bravo Brio Restaurant Group NPS by Ethnicity
Bravo Brio Restaurant Group's NPS was rated -63 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -63 | Caucasian | -63 |
Bravo Brio Restaurant Group NPS by Usage
Bravo Brio Restaurant Group's NPS was rated -50 points by customers who have used Bravo Brio Restaurant Group's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -50 | 5 to 10 Years | -50 |
Bravo Brio Restaurant Group NPS vs. Competitors
Compared to its competitors, Bravo Brio Restaurant Group's NPS is rated right above Ruby Tuesday, and is preceded by Del Frisco's Restaurant Group.
| COMPANY | NPS Score | |
|---|---|---|
| Darden Restaurants | 20 |
| Luby's | -1 |
| Papa John's International | -21 |
 | Del Frisco's Restaurant Group | -47 |
| Bravo Brio Restaurant Group | -57 |
 | Ruby Tuesday | -63 |
Bravo Brio Restaurant Group Customer Reviews
Out of the 2 Bravo Brio Restaurant Group customer reviews 1 was positive and 1 was constructive. Bravo Brio Restaurant Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bravo Brio Restaurant Group Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Bravo Brio Restaurant Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bravo Brio Restaurant Group Customer Loyalty Score by Gender
Female customers rated Bravo Brio Restaurant Group's Customer Loyalty score 15% higher than Male customers.
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Male
40%
Yes
Female
55%
Yes
Bravo Brio Restaurant Group Customer Loyalty Score by Ethnicity
Bravo Brio Restaurant Group's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
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55
out of 100
Caucasian
Bravo Brio Restaurant Group Customer Loyalty Score by Usage
Bravo Brio Restaurant Group's Customer Loyalty score was rated 78% by customers who have used Bravo Brio Restaurant Group's products/services for 5 to 10 Years.
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Bravo Brio Restaurant Group Customer Loyalty vs. Competitors
Compared to its competitors, Bravo Brio Restaurant Group's Customer Loyalty score is rated right above Ruby Tuesday, and is preceded by Papa John's International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Luby's | 70% |
| Papa John's International | 68% |
| Bravo Brio Restaurant Group | 64% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
| Del Frisco's Restaurant Group | 63% |
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Bravo Brio Restaurant Group Product Quality
1.6/5
Bravo Brio Restaurant Group has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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Bravo Brio Restaurant Group Product Information
Bravo Brio Restaurant Group’s product quality score is a 1.6 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Food and Beverages
Quick Insights into Bravo Brio Restaurant Group Product Quality
Bravo Brio Restaurant Group's Product Quality score was rated highest by customers who have used Bravo Brio Restaurant Group's products/services for 5 to 10 Years, and rated lowest by Male customers.
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Ranked Bravo Brio Restaurant Group Product Quality the Highest
Ranked Bravo Brio Restaurant Group Product Quality the Lowest
Bravo Brio Restaurant Group Product Quality Score by Gender
Bravo Brio Restaurant Group's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Bravo Brio Restaurant Group Product Quality Score by Ethnicity
Bravo Brio Restaurant Group's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Bravo Brio Restaurant Group Product Quality Score by Usage
Bravo Brio Restaurant Group's Product Quality score was rated 1.6 stars by customers who have used Bravo Brio Restaurant Group's products/services for 5 to 10 Years.
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Bravo Brio Restaurant Group Product Quality vs. Competitors
Compared to its competitors, Bravo Brio Restaurant Group's Product Quality score is rated right below Ruby Tuesday.
| COMPANY | Product Quality Score | |
|---|---|---|
| Darden Restaurants | 3.8/5 |
| Luby's | 3/5 |
| Papa John's International | 2.9/5 |
| Del Frisco's Restaurant Group | 2.3/5 |
| Ruby Tuesday | 1.8/5 |
| Bravo Brio Restaurant Group | 1.6/5 |
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Bravo Brio Restaurant Group Pricing
Bravo Brio Restaurant Group ROI & Value For Money
1.8/5
Bravo Brio Restaurant Group has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Quick Insights into Bravo Brio Restaurant Group ROI
Bravo Brio Restaurant Group's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Bravo Brio Restaurant Group ROI the Highest
Ranked Bravo Brio Restaurant Group ROI the Lowest
Bravo Brio Restaurant Group ROI Score by Gender
Female customers rated Bravo Brio Restaurant Group's ROI score 0.7 stars higher than Male customers.
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Male
1.5/5
Female
2.2/5
Bravo Brio Restaurant Group ROI Score by Ethnicity
Bravo Brio Restaurant Group's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bravo Brio Restaurant Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Bravo Brio Restaurant Group ROI Score by Usage
Bravo Brio Restaurant Group's ROI score was rated 2 stars by customers who have used Bravo Brio Restaurant Group's products/services for 5 to 10 Years.
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Bravo Brio Restaurant Group Pricing vs. Competitors
Compared to its competitors, Bravo Brio Restaurant Group's ROI score is rated right below Ruby Tuesday.
| COMPANY | Pricing Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Papa John's International | 2.9/5 |
| Luby's | 2.9/5 |
| Del Frisco's Restaurant Group | 2.2/5 |
| Ruby Tuesday | 1.9/5 |
| Bravo Brio Restaurant Group | 1.8/5 |
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Bravo Brio Restaurant Group Customer Satisfaction (CSAT)
Bravo Brio Restaurant Group Customer Satisfaction (CSAT) Score
18 / 100
Bravo Brio Restaurant Group has an overall Customer Satisfaction score of 18 rated by its users and customers.
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Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
4%
Very Dissatisfied
73%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bravo Brio Restaurant Group Customer Satisfaction
Bravo Brio Restaurant Group's Customer Satisfaction score was rated highest by customers who have used Bravo Brio Restaurant Group's products/services for 5 to 10 Years, and rated lowest by Male customers.
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Ranked Bravo Brio Restaurant Group Customer Satisfaction the Highest
Ranked Bravo Brio Restaurant Group Customer Satisfaction the Lowest
Bravo Brio Restaurant Group Customer Satisfaction Score by Gender
Bravo Brio Restaurant Group's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 12% | |
Very Dissatisfied | 75% |
Bravo Brio Restaurant Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bravo Brio Restaurant Group's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
12%
Very Dissatisfied
75%
Bravo Brio Restaurant Group Customer Satisfaction Score by Usage
Bravo Brio Restaurant Group's Customer Satisfaction score was rated 0 points by customers who have used Bravo Brio Restaurant Group's products/services for 5 to 10 Years.
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Bravo Brio Restaurant Group Customer Satisfaction vs. Competitors
Compared to its competitors, Bravo Brio Restaurant Group's Customer Satisfaction score is rated right below Ruby Tuesday.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Darden Restaurants | 71% |
| Papa John's International | 54% |
| Luby's | 45% |
| Del Frisco's Restaurant Group | 30% |
| Ruby Tuesday | 21% |
| Bravo Brio Restaurant Group | 18% |
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Bravo Brio Restaurant Group Customer Service
1.7/5
Bravo Brio Restaurant Group has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Bravo Brio Restaurant Group's Customer Service
Address
777 Goodale Blvd, Suite 100, Columbus, OH
Website
http://www.bbrg.com/index.html
Phone Number
614-326-7944
Quick Insights into Bravo Brio Restaurant Group Customer Service
Bravo Brio Restaurant Group's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Bravo Brio Restaurant Group Customer Service the Highest
Ranked Bravo Brio Restaurant Group Customer Service the Lowest
Bravo Brio Restaurant Group Customer Service Score by Gender
Female customers rated Bravo Brio Restaurant Group's Customer Service score 0.1 stars higher than Male customers.
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Male
1.5/5
Female
1.6/5
Bravo Brio Restaurant Group Customer Service Score by Ethnicity
Bravo Brio Restaurant Group's Customer Service score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bravo Brio Restaurant Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Bravo Brio Restaurant Group Customer Service Score by Usage
Bravo Brio Restaurant Group's Customer Service score was rated 1.6 stars by customers who have used Bravo Brio Restaurant Group's products/services for 5 to 10 Years.
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Bravo Brio Restaurant Group Customer Service vs. Competitors
Compared to its competitors, Bravo Brio Restaurant Group's Customer Service score is rated right below Ruby Tuesday.
| COMPANY | Customer Service Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Luby's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Del Frisco's Restaurant Group | 2.2/5 |
| Ruby Tuesday | 1.8/5 |
| Bravo Brio Restaurant Group | 1.7/5 |
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Bravo Brio Restaurant Group as an Employer
2.3/5
Bravo Brio Restaurant Group has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Bravo Brio Restaurant Group
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Bravo Brio Restaurant Group scored a -57 for Net Promoter Score and a -59 for Employee Net Promoter Score. NPS gauges how likely a customer of Bravo Brio Restaurant Group would recommend the brand to a friend. ENPS measures how likely Bravo Brio Restaurant Group employees would recommend working at Bravo Brio Restaurant Group to a friend.
Net Promoter Score
-57
NPS Score
| 17% | Promoters |
|---|---|
| 9% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-59
eNPS Score
| 17% | Promoters |
|---|---|
| 7% | Passive |
| 76% | Detractors |
