-47
NPS
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Del Frisco's Restaurant Group
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About Del Frisco's Restaurant Group's Brand
Del Frisco's owns and operates a restaurant chain that focuses on fine dining steaks. Among its major competitors, Del Frisco's Restaurant Group is ranked in 7th place for NPS while Darden Restaurants is 1st, and Fogo de Chao is 2nd.
Brand at a Glance
63%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Del Frisco's Restaurant Group Ranking
- #4 / 4 of its competitors
Del Frisco's Restaurant Group NPS
Del Frisco's Restaurant Group's Net Promoter Score (NPS) is a -47 with 23% Promoters, 7% Passives, and 70% Detractors. Net Promoter Score tracks whether Del Frisco's Restaurant Group's customers would recommend using the product based on a scale of -100 to 100.
Del Frisco's Restaurant Group Overall NPS
| 23% | Promoters |
|---|---|
| 7% | Passives |
| 70% | Detractors |
Del Frisco's Restaurant Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -57 | Dec 2022 | -57 |
Jan 2023 -48 | Jan 2023 | -48 |
Apr 2023 -50 | Apr 2023 | -50 |
Jun 2023 -42 | Jun 2023 | -42 |
Aug 2023 -45 | Aug 2023 | -45 |
Nov 2023 -41 | Nov 2023 | -41 |
Dec 2023 -43 | Dec 2023 | -43 |
Feb 2024 -48 | Feb 2024 | -48 |
Aug 2024 -44 | Aug 2024 | -44 |
Nov 2024 -46 | Nov 2024 | -46 |
Dec 2024 -46 | Dec 2024 | -46 |
Feb 2025 -47 | Feb 2025 | -47 |
How Other Brands Compare
Del Frisco's Restaurant Group is ranked #4 for NPS among its competitors. Darden Restaurants and The Cheesecake Factory come in first and second, with Qdoba coming in at third.
Del Frisco's Restaurant Group |  Darden Restaurants |  The Cheesecake Factory |  Qdoba | |
| Global Ranking | #- | #342 | #- | #- |
| NPS | -47 | 20 | -22 | -32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $18.85B | $2.40B | $2.26B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Del Frisco's Restaurant Group NPS by Gender
Male customers rated Del Frisco's Restaurant Group's NPS 50 points higher than Female customers.
Male
-50
Del Frisco's Restaurant Group's NPS was rated -50 by Male customers on Comparably.
20%
Promoters
10%
Passives
70%
Detractors
Female
-100
Del Frisco's Restaurant Group's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Del Frisco's Restaurant Group NPS by Ethnicity
Del Frisco's Restaurant Group's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -63 | Caucasian | -63 |
Other -100 | Other | -100 |
Del Frisco's Restaurant Group NPS by Age
Del Frisco's Restaurant Group's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Del Frisco's Restaurant Group NPS by Usage
Del Frisco's Restaurant Group's NPS was rated the highest by customers who have used Del Frisco's Restaurant Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -67 | Over 10 Years | -67 |
Del Frisco's Restaurant Group NPS vs. Competitors
Compared to its competitors, Del Frisco's Restaurant Group's NPS is rated right above Kona Grill, and is preceded by Qdoba.
Del Frisco's Restaurant Group Customer Reviews
Out of the 7 Del Frisco's Restaurant Group customer reviews 3 were positive and 4 were constructive. Del Frisco's Restaurant Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Del Frisco's Restaurant Group Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Del Frisco's Restaurant Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Del Frisco's Restaurant Group Customer Loyalty Score by Gender
Male customers rated Del Frisco's Restaurant Group's Customer Loyalty score 36% higher than Female customers.
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Male
64%
Yes
Female
28%
Yes
Del Frisco's Restaurant Group Customer Loyalty Score by Ethnicity
Del Frisco's Restaurant Group's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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55
out of 100
Caucasian
10
out of 100
Other
Del Frisco's Restaurant Group Customer Loyalty Score by Age
Del Frisco's Restaurant Group's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 55% | 41-45 | 55% |
51-55 40% | 51-55 | 40% |
Del Frisco's Restaurant Group Customer Loyalty Score by Usage
Del Frisco's Restaurant Group's Customer Loyalty score was rated the highest by customers who have used Del Frisco's Restaurant Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Del Frisco's Restaurant Group Customer Loyalty vs. Competitors
Compared to its competitors, Del Frisco's Restaurant Group's Customer Loyalty score is rated right above Kona Grill, and is preceded by Darden Restaurants.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Cheesecake Factory | 77% |
 | Ruth's Chris Steak House | 75% |
 | Five Guys Burgers & Fries | 73% |
| Qdoba | 72% |
 | Fogo de Chao | 67% |
 | Bravo Brio Restaurant Group | 64% |
| Darden Restaurants | 63% |
| Del Frisco's Restaurant Group | 63% |
 | Kona Grill | 52% |
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Del Frisco's Restaurant Group Product Quality
2.3/5
Del Frisco's Restaurant Group has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Del Frisco's Restaurant Group Product Information
Del Frisco's Restaurant Group’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://dfrg.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Restaurants
Travel
Quick Insights into Del Frisco's Restaurant Group Product Quality
Del Frisco's Restaurant Group's Product Quality score was rated highest by customers who have used Del Frisco's Restaurant Group's products/services for Over 10 Years, and rated lowest by Other customers.
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Ranked Del Frisco's Restaurant Group Product Quality the Highest
Ranked Del Frisco's Restaurant Group Product Quality the Lowest
Del Frisco's Restaurant Group Product Quality Score by Gender
Male customers rated Del Frisco's Restaurant Group's Product Quality score 0.6 stars higher than Female customers.
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Male
2.2/5
Female
1.6/5
Del Frisco's Restaurant Group Product Quality Score by Ethnicity
Del Frisco's Restaurant Group's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Del Frisco's Restaurant Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.5 | Other | 1.5 |
Del Frisco's Restaurant Group Product Quality Score by Age
Del Frisco's Restaurant Group's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.5 | 41-45 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
Del Frisco's Restaurant Group Product Quality Score by Usage
Del Frisco's Restaurant Group's Product Quality score was rated the highest by customers who have used Del Frisco's Restaurant Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Del Frisco's Restaurant Group Product Quality vs. Competitors
Compared to its competitors, Del Frisco's Restaurant Group's Product Quality score is rated right above Kona Grill, and is preceded by Qdoba.
| COMPANY | Product Quality Score | |
|---|---|---|
| Darden Restaurants | 3.8/5 |
| Five Guys Burgers & Fries | 3.5/5 |
| Fogo de Chao | 3.4/5 |
| The Cheesecake Factory | 2.8/5 |
| Ruth's Chris Steak House | 2.7/5 |
| Qdoba | 2.5/5 |
| Del Frisco's Restaurant Group | 2.3/5 |
| Kona Grill | 2/5 |
| Bravo Brio Restaurant Group | 1.6/5 |
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Del Frisco's Restaurant Group Pricing
Del Frisco's Restaurant Group ROI & Value For Money
2.2/5
Del Frisco's Restaurant Group has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Del Frisco's Restaurant Group ROI
Del Frisco's Restaurant Group's ROI score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Del Frisco's Restaurant Group ROI the Highest
Ranked Del Frisco's Restaurant Group ROI the Lowest
Del Frisco's Restaurant Group ROI Score by Gender
Male customers rated Del Frisco's Restaurant Group's ROI score 0.6 stars higher than Female customers.
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Male
2.1/5
Female
1.5/5
Del Frisco's Restaurant Group ROI Score by Ethnicity
Del Frisco's Restaurant Group's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Del Frisco's Restaurant Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.5 | Other | 1.5 |
Del Frisco's Restaurant Group ROI Score by Age
Del Frisco's Restaurant Group's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.7 | 41-45 | 1.7 |
51-55 1.5 | 51-55 | 1.5 |
Del Frisco's Restaurant Group ROI Score by Usage
Del Frisco's Restaurant Group's ROI score was rated the highest by customers who have used Del Frisco's Restaurant Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Del Frisco's Restaurant Group Pricing vs. Competitors
Compared to its competitors, Del Frisco's Restaurant Group's ROI score is rated right above Kona Grill, and is preceded by Ruth's Chris Steak House.
| COMPANY | Pricing Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Fogo de Chao | 3.2/5 |
| Five Guys Burgers & Fries | 2.9/5 |
| The Cheesecake Factory | 2.6/5 |
| Qdoba | 2.6/5 |
| Ruth's Chris Steak House | 2.4/5 |
| Del Frisco's Restaurant Group | 2.2/5 |
| Kona Grill | 1.9/5 |
| Bravo Brio Restaurant Group | 1.8/5 |
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Del Frisco's Restaurant Group Customer Satisfaction (CSAT)
Del Frisco's Restaurant Group Customer Satisfaction (CSAT) Score
30 / 100
Del Frisco's Restaurant Group has an overall Customer Satisfaction score of 30 rated by its users and customers.
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Very Satisfied
25%
Satisfied
5%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Del Frisco's Restaurant Group Customer Satisfaction
Del Frisco's Restaurant Group's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Del Frisco's Restaurant Group Customer Satisfaction the Highest
Ranked Del Frisco's Restaurant Group Customer Satisfaction the Lowest
Del Frisco's Restaurant Group Customer Satisfaction Score by Gender
Male customers rated Del Frisco's Restaurant Group's Customer Satisfaction score 0 points higher than Female customers.
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38 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
Del Frisco's Restaurant Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Del Frisco's Restaurant Group's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Del Frisco's Restaurant Group's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Del Frisco's Restaurant Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Del Frisco's Restaurant Group Customer Satisfaction Score by Age
Del Frisco's Restaurant Group's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 25% | |||||||||||||||
| 51-55 | 0% |
Del Frisco's Restaurant Group Customer Satisfaction Score by Usage
Del Frisco's Restaurant Group's Customer Satisfaction score was rated the highest by customers who have used Del Frisco's Restaurant Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Del Frisco's Restaurant Group Customer Satisfaction vs. Competitors
Compared to its competitors, Del Frisco's Restaurant Group's Customer Satisfaction score is rated right above Kona Grill, and is preceded by Ruth's Chris Steak House.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Darden Restaurants | 71% |
| Fogo de Chao | 62% |
| Five Guys Burgers & Fries | 55% |
| The Cheesecake Factory | 46% |
| Qdoba | 42% |
| Ruth's Chris Steak House | 36% |
| Del Frisco's Restaurant Group | 30% |
| Kona Grill | 24% |
| Bravo Brio Restaurant Group | 18% |
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Del Frisco's Restaurant Group Customer Service
2.2/5
Del Frisco's Restaurant Group has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Del Frisco's Restaurant Group's Customer Service
Address
Southlake, TX
Website
http://dfrg.com/
Quick Insights into Del Frisco's Restaurant Group Customer Service
Del Frisco's Restaurant Group's Customer Service score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Del Frisco's Restaurant Group Customer Service the Highest
Ranked Del Frisco's Restaurant Group Customer Service the Lowest
Del Frisco's Restaurant Group Customer Service Score by Gender
Male customers rated Del Frisco's Restaurant Group's Customer Service score 0.8 stars higher than Female customers.
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Male
2.3/5
Female
1.5/5
Del Frisco's Restaurant Group Customer Service Score by Ethnicity
Del Frisco's Restaurant Group's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.5 | Other | 1.5 |
Del Frisco's Restaurant Group Customer Service Score by Age
Del Frisco's Restaurant Group's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.9 | 41-45 | 1.9 |
51-55 1.5 | 51-55 | 1.5 |
Del Frisco's Restaurant Group Customer Service Score by Usage
Del Frisco's Restaurant Group's Customer Service score was rated the highest by customers who have used Del Frisco's Restaurant Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Del Frisco's Restaurant Group Customer Service vs. Competitors
Compared to its competitors, Del Frisco's Restaurant Group's Customer Service score is rated right above Kona Grill, and is preceded by Qdoba.
| COMPANY | Customer Service Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Fogo de Chao | 3.3/5 |
| Five Guys Burgers & Fries | 3.2/5 |
| The Cheesecake Factory | 2.6/5 |
| Ruth's Chris Steak House | 2.6/5 |
| Qdoba | 2.3/5 |
| Del Frisco's Restaurant Group | 2.2/5 |
| Kona Grill | 2/5 |
| Bravo Brio Restaurant Group | 1.7/5 |
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Del Frisco's Restaurant Group as an Employer
2.2/5
Del Frisco's Restaurant Group has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Del Frisco's Restaurant Group
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Del Frisco's Restaurant Group scored a -47 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Del Frisco's Restaurant Group would recommend the brand to a friend. ENPS measures how likely Del Frisco's Restaurant Group employees would recommend working at Del Frisco's Restaurant Group to a friend.
Net Promoter Score
-47
NPS Score
| 23% | Promoters |
|---|---|
| 7% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 24% | Promoters |
|---|---|
| 14% | Passive |
| 62% | Detractors |
