-53
NPS
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Kona Grill
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About Kona Grill's Brand
kona grill provides an exotic escape from the everyday. Among its major competitors, Kona Grill is ranked in 7th place for NPS while Darden Restaurants is 1st, and Benihana is 2nd.
Brand at a Glance
52%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
2/5
Customer Service
Kona Grill Ranking
- #4 / 4 of its competitors
Kona Grill NPS
Kona Grill's Net Promoter Score (NPS) is a -53 with 22% Promoters, 3% Passives, and 75% Detractors. Net Promoter Score tracks whether Kona Grill's customers would recommend using the product based on a scale of -100 to 100.
Kona Grill Overall NPS
| 22% | Promoters |
|---|---|
| 3% | Passives |
| 75% | Detractors |
Kona Grill NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -53 | Jan 2024 | -53 |
Feb 2024 -57 | Feb 2024 | -57 |
May 2024 -60 | May 2024 | -60 |
Jul 2024 -53 | Jul 2024 | -53 |
Aug 2024 -53 | Aug 2024 | -53 |
Nov 2024 -53 | Nov 2024 | -53 |
Dec 2024 -49 | Dec 2024 | -49 |
Feb 2025 -50 | Feb 2025 | -50 |
Mar 2025 -51 | Mar 2025 | -51 |
May 2025 -53 | May 2025 | -53 |
Jul 2025 -51 | Jul 2025 | -51 |
Sep 2025 -53 | Sep 2025 | -53 |
How Other Brands Compare
Kona Grill is ranked #4 for NPS among its competitors. Darden Restaurants and Luby's come in first and second, with Papa John's International coming in at third.
Kona Grill |  Darden Restaurants |  Papa John's International |  Luby's | |
| Global Ranking | #- | #342 | #- | #- |
| NPS | -53 | 20 | -21 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $18.85B | $3.42B | $106.67M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kona Grill NPS by Gender
Male customers rated Kona Grill's NPS 50 points higher than Female customers.
Male
-34
Kona Grill's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-84
Kona Grill's NPS was rated -84 by Female customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
Kona Grill NPS by Ethnicity
Kona Grill's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black 50 | African American/Black | 50 |
Other -100 | Other | -100 |
Kona Grill NPS by Age
Kona Grill's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Kona Grill NPS by Usage
Kona Grill's NPS was rated the highest by customers who have used Kona Grill's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
2 to 5 Years -66 | 2 to 5 Years | -66 |
5 to 10 Years -26 | 5 to 10 Years | -26 |
Kona Grill NPS vs. Competitors
Compared to its competitors, Kona Grill's NPS is rated right above Ruby Tuesday, and is preceded by Del Frisco's Restaurant Group.
| COMPANY | NPS Score | |
|---|---|---|
| Darden Restaurants | 20 |
 | Benihana | 4 |
| Luby's | -1 |
 | Romano's Macaroni Grill | -14 |
| Papa John's International | -21 |
 | Del Frisco's Restaurant Group | -47 |
| Kona Grill | -53 |
 | Ruby Tuesday | -63 |
Kona Grill Customer Reviews
Out of the 6 Kona Grill customer reviews 1 was positive and 5 were constructive. Kona Grill customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Kona Grill Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of Kona Grill users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kona Grill Customer Loyalty Score by Gender
Female customers rated Kona Grill's Customer Loyalty score 40% higher than Male customers.
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Male
30%
Yes
Female
70%
Yes
Kona Grill Customer Loyalty Score by Ethnicity
Kona Grill's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kona Grill.
46
out of 100
Caucasian
40
out of 100
Hispanic or Latino
78
out of 100
African American/Black
70
out of 100
Other
Kona Grill Customer Loyalty Score by Age
Kona Grill's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 55% | 41-45 | 55% |
51-55 55% | 51-55 | 55% |
61-65 40% | 61-65 | 40% |
66+ 55% | 66+ | 55% |
Kona Grill Customer Loyalty Score by Usage
Kona Grill's Customer Loyalty score was rated the highest by customers who have used Kona Grill's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Kona Grill Customer Loyalty Score by Industry
Kona Grill's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
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Kona Grill Customer Loyalty vs. Competitors
Compared to its competitors, Kona Grill's Customer Loyalty score is rated right below Romano's Macaroni Grill.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Luby's | 70% |
| Papa John's International | 68% |
| Benihana | 66% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
| Del Frisco's Restaurant Group | 63% |
| Romano's Macaroni Grill | 59% |
| Kona Grill | 52% |
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Kona Grill Product Quality
2/5
Kona Grill has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Kona Grill Product Information
Kona Grill’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Kona Grill's product the highest.
- Website
- http://www.konagrill.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food and Beverages
Quick Insights into Kona Grill Product Quality
Kona Grill's Product Quality score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Kona Grill Product Quality the Highest
Ranked Kona Grill Product Quality the Lowest
Kona Grill Product Quality Score by Gender
Male customers rated Kona Grill's Product Quality score 0.8 stars higher than Female customers.
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Male
2.3/5
Female
1.5/5
Kona Grill Product Quality Score by Ethnicity
Kona Grill's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 1.5 | Other | 1.5 |
Kona Grill Product Quality Score by Age
Kona Grill's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.1 | 41-45 | 2.1 |
51-55 1.5 | 51-55 | 1.5 |
61-65 2 | 61-65 | 2 |
66+ 2.1 | 66+ | 2.1 |
Kona Grill Product Quality Score by Usage
Kona Grill's Product Quality score was rated the highest by customers who have used Kona Grill's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Kona Grill Product Quality Score by Industry
Kona Grill's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Kona Grill Product Quality vs. Competitors
Compared to its competitors, Kona Grill's Product Quality score is rated right above Ruby Tuesday, and is preceded by Del Frisco's Restaurant Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Darden Restaurants | 3.8/5 |
| Benihana | 3.5/5 |
| Romano's Macaroni Grill | 3.4/5 |
| Luby's | 3/5 |
| Papa John's International | 2.9/5 |
| Del Frisco's Restaurant Group | 2.3/5 |
| Kona Grill | 2/5 |
| Ruby Tuesday | 1.8/5 |
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Kona Grill Pricing
Kona Grill ROI & Value For Money
1.9/5
Kona Grill has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Kona Grill Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Kona Grill ROI
Kona Grill's ROI score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Kona Grill ROI the Highest
Ranked Kona Grill ROI the Lowest
Kona Grill ROI Score by Gender
Male customers rated Kona Grill's ROI score 0.8 stars higher than Female customers.
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Male
2.3/5
Female
1.5/5
Kona Grill ROI Score by Ethnicity
Kona Grill's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 1.5 | Other | 1.5 |
Kona Grill ROI Score by Age
Kona Grill's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.1 | 41-45 | 2.1 |
51-55 1.5 | 51-55 | 1.5 |
61-65 2.6 | 61-65 | 2.6 |
66+ 2 | 66+ | 2 |
Kona Grill ROI Score by Usage
Kona Grill's ROI score was rated the highest by customers who have used Kona Grill's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Kona Grill ROI Score by Industry
Kona Grill's ROI score was rated 2.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Kona Grill Pricing vs. Competitors
Compared to its competitors, Kona Grill's ROI score is rated right above Ruby Tuesday, and is preceded by Del Frisco's Restaurant Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Benihana | 3.3/5 |
| Papa John's International | 2.9/5 |
| Luby's | 2.9/5 |
| Romano's Macaroni Grill | 2.8/5 |
| Del Frisco's Restaurant Group | 2.2/5 |
| Kona Grill | 1.9/5 |
| Ruby Tuesday | 1.9/5 |
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Kona Grill Customer Satisfaction (CSAT)
Kona Grill Customer Satisfaction (CSAT) Score
24 / 100
Kona Grill has an overall Customer Satisfaction score of 24 rated by its users and customers.
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Very Satisfied
15%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kona Grill Customer Satisfaction
Kona Grill's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Kona Grill Customer Satisfaction the Highest
Ranked Kona Grill Customer Satisfaction the Lowest
Kona Grill Customer Satisfaction Score by Gender
Male customers rated Kona Grill's Customer Satisfaction score 25 points higher than Female customers.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 12% | |
Very Dissatisfied | 44% |
8 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 9% | |
Very Dissatisfied | 75% |
Kona Grill Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kona Grill's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
60%
CSAT according to Hispanic or Latino
Kona Grill's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to African American/Black
Kona Grill's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Kona Grill's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Kona Grill Customer Satisfaction Score by Age
Kona Grill's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 33% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 25% |
Kona Grill Customer Satisfaction Score by Usage
Kona Grill's Customer Satisfaction score was rated the highest by customers who have used Kona Grill's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Kona Grill Customer Satisfaction Score by Industry
Kona Grill's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "max",
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}Kona Grill Customer Satisfaction vs. Competitors
Compared to its competitors, Kona Grill's Customer Satisfaction score is rated right above Ruby Tuesday, and is preceded by Del Frisco's Restaurant Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Darden Restaurants | 71% |
| Benihana | 71% |
| Romano's Macaroni Grill | 60% |
| Papa John's International | 54% |
| Luby's | 45% |
| Del Frisco's Restaurant Group | 30% |
| Kona Grill | 24% |
| Ruby Tuesday | 21% |
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Kona Grill Customer Service
2/5
Kona Grill has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Kona Grill's Customer Service
Address
7150 East Camelback Road, Scottsdale, AZ
Website
http://www.konagrill.com/
Phone Number
4804295424
Quick Insights into Kona Grill Customer Service
Kona Grill's Customer Service score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Kona Grill Customer Service the Highest
Ranked Kona Grill Customer Service the Lowest
Kona Grill Customer Service Score by Gender
Male customers rated Kona Grill's Customer Service score 0.5 stars higher than Female customers.
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Male
2.3/5
Female
1.8/5
Kona Grill Customer Service Score by Ethnicity
Kona Grill's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 3.9 | African American/Black | 3.9 |
Other 1.5 | Other | 1.5 |
Kona Grill Customer Service Score by Age
Kona Grill's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.3 | 41-45 | 2.3 |
51-55 2.1 | 51-55 | 2.1 |
61-65 2 | 61-65 | 2 |
66+ 2.6 | 66+ | 2.6 |
Kona Grill Customer Service Score by Usage
Kona Grill's Customer Service score was rated the highest by customers who have used Kona Grill's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Kona Grill Customer Service Score by Industry
Kona Grill's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Kona Grill Customer Service vs. Competitors
Compared to its competitors, Kona Grill's Customer Service score is rated right above Ruby Tuesday, and is preceded by Del Frisco's Restaurant Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Benihana | 3.4/5 |
| Luby's | 2.9/5 |
| Romano's Macaroni Grill | 2.9/5 |
| Papa John's International | 2.9/5 |
| Del Frisco's Restaurant Group | 2.2/5 |
| Kona Grill | 2/5 |
| Ruby Tuesday | 1.8/5 |
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Kona Grill as an Employer
2.3/5
Kona Grill has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Kona Grill scored a -53 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Kona Grill would recommend the brand to a friend. ENPS measures how likely Kona Grill employees would recommend working at Kona Grill to a friend.
Net Promoter Score
-53
NPS Score
| 22% | Promoters |
|---|---|
| 3% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 13% | Promoters |
|---|---|
| 7% | Passive |
| 80% | Detractors |
