-14
NPS
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Romano's Macaroni Grill
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About Romano's Macaroni Grill's Brand
Among its major competitors, Romano's Macaroni Grill is ranked in 2nd place for NPS while Olive Garden is 1st, and Kona Grill is 3rd.
Brand at a Glance
59%
Customer Loyalty
3.4/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Romano's Macaroni Grill Ranking
- #2 / 3 of its competitors
Romano's Macaroni Grill NPS
Romano's Macaroni Grill's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Romano's Macaroni Grill's customers would recommend using the product based on a scale of -100 to 100.
Romano's Macaroni Grill Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Romano's Macaroni Grill NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
Sep 2021 -33 | Sep 2021 | -33 |
Jun 2023 0 | Jun 2023 | 0 |
Sep 2023 20 | Sep 2023 | 20 |
Dec 2024 0 | Dec 2024 | 0 |
Feb 2025 -15 | Feb 2025 | -15 |
How Other Brands Compare
Romano's Macaroni Grill is ranked second for NPS among its competitors. Olive Garden and Kona Grill come in first and third.
Romano's Macaroni Grill |  Olive Garden |  Kona Grill | |
| Global Ranking | #- | #429 | #- |
| NPS | -14 | 6 | -53 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $18.78B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Romano's Macaroni Grill NPS vs. Competitors
Compared to its competitors, Romano's Macaroni Grill's NPS is rated right above Kona Grill, and is preceded by Olive Garden.
| COMPANY | NPS Score | |
|---|---|---|
| Olive Garden | 6 |
| Romano's Macaroni Grill | -14 |
| Kona Grill | -53 |
Romano's Macaroni Grill Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Romano's Macaroni Grill users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Romano's Macaroni Grill Customer Loyalty vs. Competitors
Compared to its competitors, Romano's Macaroni Grill's Customer Loyalty score is rated right above Kona Grill, and is preceded by Olive Garden.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Olive Garden | 77% |
| Romano's Macaroni Grill | 59% |
| Kona Grill | 52% |
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Romano's Macaroni Grill Product Quality
3.4/5
Romano's Macaroni Grill has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Romano's Macaroni Grill Product Information
Romano's Macaroni Grill’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://macaronigrill.com
Romano's Macaroni Grill Product Quality vs. Competitors
Compared to its competitors, Romano's Macaroni Grill's Product Quality score is rated right above Kona Grill, and is preceded by Olive Garden.
| COMPANY | Product Quality Score | |
|---|---|---|
| Olive Garden | 3.4/5 |
| Romano's Macaroni Grill | 3.4/5 |
| Kona Grill | 2/5 |
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Romano's Macaroni Grill Pricing
Romano's Macaroni Grill ROI & Value For Money
2.8/5
Romano's Macaroni Grill has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Romano's Macaroni Grill Pricing vs. Competitors
Compared to its competitors, Romano's Macaroni Grill's ROI score is rated right above Kona Grill, and is preceded by Olive Garden.
| COMPANY | Pricing Score | |
|---|---|---|
| Olive Garden | 3.3/5 |
| Romano's Macaroni Grill | 2.8/5 |
| Kona Grill | 1.9/5 |
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Romano's Macaroni Grill Customer Satisfaction (CSAT)
Romano's Macaroni Grill Customer Satisfaction (CSAT) Score
60 / 100
Romano's Macaroni Grill has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Romano's Macaroni Grill Customer Satisfaction vs. Competitors
Compared to its competitors, Romano's Macaroni Grill's Customer Satisfaction score is rated right above Kona Grill, and is preceded by Olive Garden.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Olive Garden | 61% |
| Romano's Macaroni Grill | 60% |
| Kona Grill | 24% |
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Romano's Macaroni Grill Customer Service
2.9/5
Romano's Macaroni Grill has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Romano's Macaroni Grill's Customer Service
Website
http://macaronigrill.com
Romano's Macaroni Grill Customer Service vs. Competitors
Compared to its competitors, Romano's Macaroni Grill's Customer Service score is rated right above Kona Grill, and is preceded by Olive Garden.
| COMPANY | Customer Service Score | |
|---|---|---|
| Olive Garden | 3.4/5 |
| Romano's Macaroni Grill | 2.9/5 |
| Kona Grill | 2/5 |
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Romano's Macaroni Grill as an Employer
2.6/5
Romano's Macaroni Grill has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Romano's Macaroni Grill
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Romano's Macaroni Grill scored a -14 for Net Promoter Score and a -49 for Employee Net Promoter Score. NPS gauges how likely a customer of Romano's Macaroni Grill would recommend the brand to a friend. ENPS measures how likely Romano's Macaroni Grill employees would recommend working at Romano's Macaroni Grill to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-49
eNPS Score
| 17% | Promoters |
|---|---|
| 17% | Passive |
| 66% | Detractors |
