-21
NPS
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Ruth's Chris Steak House
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About Ruth's Chris Steak House's Brand
Brand at a Glance
75%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
Ruth's Chris Steak House NPS
Ruth's Chris Steak House's Net Promoter Score (NPS) is a -21 with 37% Promoters, 5% Passives, and 58% Detractors. Net Promoter Score tracks whether Ruth's Chris Steak House's customers would recommend using the product based on a scale of -100 to 100.
Ruth's Chris Steak House Overall NPS
| 37% | Promoters |
|---|---|
| 5% | Passives |
| 58% | Detractors |
Ruth's Chris Steak House NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -21 | Nov 2024 | -21 |
Dec 2024 -23 | Dec 2024 | -23 |
Feb 2025 -24 | Feb 2025 | -24 |
Mar 2025 -24 | Mar 2025 | -24 |
May 2025 -26 | May 2025 | -26 |
Jun 2025 -24 | Jun 2025 | -24 |
Oct 2025 -22 | Oct 2025 | -22 |
Nov 2025 -22 | Nov 2025 | -22 |
Dec 2025 -22 | Dec 2025 | -22 |
Feb 2026 -22 | Feb 2026 | -22 |
Mar 2026 -24 | Mar 2026 | -24 |
Apr 2026 -22 | Apr 2026 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ruth's Chris Steak House NPS by Gender
Female customers rated Ruth's Chris Steak House's NPS 3 points higher than Male customers.
Male
-43
Ruth's Chris Steak House's NPS was rated -43 by Male customers on Comparably.
27%
Promoters
3%
Passives
70%
Detractors
Female
-40
Ruth's Chris Steak House's NPS was rated -40 by Female customers on Comparably.
25%
Promoters
10%
Passives
65%
Detractors
Ruth's Chris Steak House NPS by Ethnicity
Ruth's Chris Steak House's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
African American/Black -51 | African American/Black | -51 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -84 | Other | -84 |
Ruth's Chris Steak House NPS by Age
Ruth's Chris Steak House's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Ruth's Chris Steak House NPS by Usage
Ruth's Chris Steak House's NPS was rated the highest by customers who have used Ruth's Chris Steak House's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -38 | Less than 1 Year | -38 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -8 | 5 to 10 Years | -8 |
Over 10 Years -43 | Over 10 Years | -43 |
Ruth's Chris Steak House Customer Reviews
Out of the 17 Ruth's Chris Steak House customer reviews 8 were positive and 9 were constructive. Ruth's Chris Steak House customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Ruth's Chris Steak House Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Ruth's Chris Steak House users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ruth's Chris Steak House Customer Loyalty Score by Gender
Female customers rated Ruth's Chris Steak House's Customer Loyalty score 7% higher than Male customers.
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Male
76%
Yes
Female
83%
Yes
Ruth's Chris Steak House Customer Loyalty Score by Ethnicity
Ruth's Chris Steak House's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ruth's Chris Steak House.
78
out of 100
Caucasian
85
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
93
out of 100
Other
Ruth's Chris Steak House Customer Loyalty Score by Age
Ruth's Chris Steak House's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ruth's Chris Steak House.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 87% | 31-35 | 87% |
36-40 70% | 36-40 | 70% |
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
51-55 61% | 51-55 | 61% |
56-60 91% | 56-60 | 91% |
61-65 82% | 61-65 | 82% |
66+ 70% | 66+ | 70% |
Ruth's Chris Steak House Customer Loyalty Score by Usage
Ruth's Chris Steak House's Customer Loyalty score was rated the highest by customers who have used Ruth's Chris Steak House's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Ruth's Chris Steak House Customer Loyalty Score by Industry
Ruth's Chris Steak House's Customer Loyalty score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Consulting industry customers.
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Ruth's Chris Steak House Product Quality
2.8/5
Ruth's Chris Steak House has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Ruth's Chris Steak House Product Information
Ruth's Chris Steak House’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Ruth's Chris Steak House's product the highest. Reviewers from the Consulting industry rated Ruth's Chris Steak House the lowest at 1.9.
- Website
- http://www.ruthschris.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Ruth's Chris Steak House Product Quality
Ruth's Chris Steak House's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Ruth's Chris Steak House Product Quality the Highest
Ranked Ruth's Chris Steak House Product Quality the Lowest
Ruth's Chris Steak House Product Quality Score by Gender
Female customers rated Ruth's Chris Steak House's Product Quality score 0.1 stars higher than Male customers.
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Male
2.5/5
Female
2.6/5
Ruth's Chris Steak House Product Quality Score by Ethnicity
Ruth's Chris Steak House's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ruth's Chris Steak House.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 1.5 | Other | 1.5 |
Ruth's Chris Steak House Product Quality Score by Age
Ruth's Chris Steak House's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ruth's Chris Steak House.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
31-35 1.8 | 31-35 | 1.8 |
36-40 3.1 | 36-40 | 3.1 |
41-45 1.8 | 41-45 | 1.8 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.8 | 56-60 | 2.8 |
61-65 3.2 | 61-65 | 3.2 |
66+ 2.9 | 66+ | 2.9 |
Ruth's Chris Steak House Product Quality Score by Usage
Ruth's Chris Steak House's Product Quality score was rated the highest by customers who have used Ruth's Chris Steak House's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ruth's Chris Steak House Product Quality Score by Industry
Ruth's Chris Steak House's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Accounting industry customers.
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Ruth's Chris Steak House Pricing
Ruth's Chris Steak House ROI & Value For Money
2.5/5
Ruth's Chris Steak House has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Ruth's Chris Steak House Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Accounting industry think that they had the lowest ROI from Ruth's Chris Steak House.
Quick Insights into Ruth's Chris Steak House ROI
Ruth's Chris Steak House's ROI score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Ruth's Chris Steak House ROI the Highest
Ranked Ruth's Chris Steak House ROI the Lowest
Ruth's Chris Steak House ROI Score by Gender
Ruth's Chris Steak House's ROI score was rated 2.2 by both Female and Male customers on Comparably.
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Male
2.2/5
Female
2.2/5
Ruth's Chris Steak House ROI Score by Ethnicity
Ruth's Chris Steak House's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ruth's Chris Steak House.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 1.9 | African American/Black | 1.9 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 1.5 | Other | 1.5 |
Ruth's Chris Steak House ROI Score by Age
Ruth's Chris Steak House's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ruth's Chris Steak House.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
31-35 2.3 | 31-35 | 2.3 |
36-40 2.8 | 36-40 | 2.8 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2 | 61-65 | 2 |
66+ 2.1 | 66+ | 2.1 |
Ruth's Chris Steak House ROI Score by Usage
Ruth's Chris Steak House's ROI score was rated the highest by customers who have used Ruth's Chris Steak House's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ruth's Chris Steak House ROI Score by Industry
Ruth's Chris Steak House's ROI score was rated the highest by Retail industry customers, and the lowest by Consulting industry customers.
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Ruth's Chris Steak House Customer Satisfaction (CSAT)
Ruth's Chris Steak House Customer Satisfaction (CSAT) Score
36 / 100
Ruth's Chris Steak House has an overall Customer Satisfaction score of 36 rated by its users and customers.
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Very Satisfied
27%
Satisfied
9%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
22%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ruth's Chris Steak House Customer Satisfaction
Ruth's Chris Steak House's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Consulting industry.
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Ranked Ruth's Chris Steak House Customer Satisfaction the Highest
Ranked Ruth's Chris Steak House Customer Satisfaction the Lowest
Ruth's Chris Steak House Customer Satisfaction Score by Gender
Male customers rated Ruth's Chris Steak House's Customer Satisfaction score 5 points higher than Female customers.
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36 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 27% | |
Very Dissatisfied | 37% |
31 / 100
FemaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 15% | |
Very Dissatisfied | 54% |
Ruth's Chris Steak House Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ruth's Chris Steak House's Customer Satisfaction (CSAT) score was rated 36% according to Caucasian users and customers.
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36 / 100
Very Satisfied
21%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
24%
Very Dissatisfied
40%
CSAT according to African American/Black
Ruth's Chris Steak House's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Asian or Pacific Islander
Ruth's Chris Steak House's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Ruth's Chris Steak House's Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ruth's Chris Steak House.
8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
84%
Ruth's Chris Steak House Customer Satisfaction Score by Age
Ruth's Chris Steak House's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ruth's Chris Steak House.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 14% | |||||||||||||||
| 36-40 | 66% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 28% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 28% |
Ruth's Chris Steak House Customer Satisfaction Score by Usage
Ruth's Chris Steak House's Customer Satisfaction score was rated the highest by customers who have used Ruth's Chris Steak House's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ruth's Chris Steak House Customer Satisfaction Score by Industry
Ruth's Chris Steak House's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Ruth's Chris Steak House Customer Satisfaction Score by Industry",
"text": "Ruth's Chris Steak House's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Consulting industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Ruth's Chris Steak House's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Ruth's Chris Steak House's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Ruth's Chris Steak House's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Hospitality",
"groupId": 523,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Ruth's Chris Steak House's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Ruth's Chris Steak House's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Professional Services",
"groupId": 549,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Ruth's Chris Steak House's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Real Estate",
"groupId": 554,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Ruth's Chris Steak House's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Ruth's Chris Steak House Customer Service
2.6/5
Ruth's Chris Steak House has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Ruth's Chris Steak House's Customer Service
Website
http://www.ruthschris.com/
Quick Insights into Ruth's Chris Steak House Customer Service
Ruth's Chris Steak House's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Ruth's Chris Steak House Customer Service the Highest
Ranked Ruth's Chris Steak House Customer Service the Lowest
Ruth's Chris Steak House Customer Service Score by Gender
Female customers rated Ruth's Chris Steak House's Customer Service score 0.1 stars higher than Male customers.
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Male
2.2/5
Female
2.3/5
Ruth's Chris Steak House Customer Service Score by Ethnicity
Ruth's Chris Steak House's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ruth's Chris Steak House.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 1.5 | Other | 1.5 |
Ruth's Chris Steak House Customer Service Score by Age
Ruth's Chris Steak House's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
31-35 1.9 | 31-35 | 1.9 |
36-40 3.1 | 36-40 | 3.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
51-55 1.6 | 51-55 | 1.6 |
56-60 2.6 | 56-60 | 2.6 |
61-65 2.3 | 61-65 | 2.3 |
66+ 2.3 | 66+ | 2.3 |
Ruth's Chris Steak House Customer Service Score by Usage
Ruth's Chris Steak House's Customer Service score was rated the highest by customers who have used Ruth's Chris Steak House's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ruth's Chris Steak House Customer Service Score by Industry
Ruth's Chris Steak House's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Consulting industry customers.
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Ruth's Chris Steak House as an Employer
2.4/5
Ruth's Chris Steak House has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Ruth's Chris Steak House
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Ruth's Chris Steak House scored a -21 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Ruth's Chris Steak House would recommend the brand to a friend. ENPS measures how likely Ruth's Chris Steak House employees would recommend working at Ruth's Chris Steak House to a friend.
Net Promoter Score
-21
NPS Score
| 37% | Promoters |
|---|---|
| 5% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 17% | Promoters |
|---|---|
| 12% | Passive |
| 71% | Detractors |
