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Outback Steakhouse is

Ranked

#35

Food and Beverages Brands

Brand Page

Outback Steakhouse

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Outback Steakhouse

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Outback Steakhouse is ranked #35 in Food and Beverages Brands

About Outback Steakhouse's Brand

Outback Steakhouse is a cuisine company which has developed apps for food and drink. It has developed an app Outback Tablemates. This app Outback Steakhouse’s brand is ranked #431 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Outback Steakhouse. When compared to other organizations within the Food and Beverages industry, Outback Steakhouse is ranked #35. Among its major competitors, Outback Steakhouse is ranked in 4th place for NPS while Carlson is 1st, and Texas Roadhouse is 2nd. Overall, Outback Steakhouse has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $2.42B

Brand at a Glance

69%

Customer Loyalty

2.7/5

Product Quality

2.6/5

Pricing

2.7/5

Customer Service

Outback Steakhouse CMO

Gina Collins

Gina Collins serves as the Chief Marketing Officer of Outback Steakhouse. Gina started at Outback Steakhouse in April of 2017. Gina currently resides in Tampa/St. Petersburg, Florida Area.

Outback Steakhouse Ranking

^#431 in Global Best Brands
^#35 in Food and Beverages
^#3 / 4 of its competitors

Outback Steakhouse NPS

Outback Steakhouse's Net Promoter Score (NPS) is a -16 with 38% Promoters, 8% Passives, and 54% Detractors. Net Promoter Score tracks whether Outback Steakhouse's customers would recommend using the product based on a scale of -100 to 100.

Outback Steakhouse Overall NPS

-16

NPS

38%	Promoters
8%	Passives
54%	Detractors

Outback Steakhouse NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 -15	Aug 2024	-15
Sep 2024 -15	Sep 2024	-15
Oct 2024 -15	Oct 2024	-15
Nov 2024 -15	Nov 2024	-15
Dec 2024 -17	Dec 2024	-17
Feb 2025 -17	Feb 2025	-17
Mar 2025 -15	Mar 2025	-15
May 2025 -15	May 2025	-15
Jun 2025 -15	Jun 2025	-15
Jul 2025 -17	Jul 2025	-17
Oct 2025 -17	Oct 2025	-17
Nov 2025 -17	Nov 2025	-17

How Other Brands Compare

Outback Steakhouse is ranked third for NPS among its competitors. Texas Roadhouse and Carrabba's Italian Grill come in first and second, with LongHorn Steakhouse coming in at #4. Among those competitors, it is the lowest valued company behind LongHorn Steakhouse.

	Outback Steakhouse	Texas Roadhouse	Carrabba's Italian Grill	LongHorn Steakhouse
Global Ranking	#431	#439	#975	#-
NPS	-16	26	4	-20
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	$2.42B	$6.93B	-	$20.08B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Outback Steakhouse NPS by Gender

Female customers rated Outback Steakhouse's NPS 4 points higher than Male customers.

Male

-34

Outback Steakhouse's NPS was rated -34 by Male customers on Comparably.

30%

Promoters

Passives

64%

Detractors

Female

-30

Outback Steakhouse's NPS was rated -30 by Female customers on Comparably.

33%

Promoters

Passives

63%

Detractors

Outback Steakhouse NPS by Ethnicity

Outback Steakhouse's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -30	Caucasian	-30
Hispanic or Latino -10	Hispanic or Latino	-10
African American/Black -30	African American/Black	-30
Asian or Pacific Islander -50	Asian or Pacific Islander	-50
Other -36	Other	-36

Outback Steakhouse NPS by Age

Outback Steakhouse's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

18-25

42%

25%

33%

31-35

57%

43%

36-40

25%

75%

41-45

37%

63%

46-50

40%

60%

51-55

22%

72%

56-60

27%

73%

61-65

33%

67%

66+

28%

67%

Outback Steakhouse NPS by Usage

Outback Steakhouse's NPS was rated the highest by customers who have used Outback Steakhouse's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -9	Less than 1 Year	-9
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years 0	2 to 5 Years	0
5 to 10 Years -29	5 to 10 Years	-29
Over 10 Years -48	Over 10 Years	-48

Outback Steakhouse NPS vs. Competitors

Compared to its competitors, Outback Steakhouse's NPS is rated right above LongHorn Steakhouse, and is preceded by Carrabba's Italian Grill.

COMPANY		NPS Score
	Carlson	50
	Texas Roadhouse	26
	Carrabba's Italian Grill	4
	Outback Steakhouse	-16
	LongHorn Steakhouse	-20
	Chili's	-50

Outback Steakhouse NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Outback Steakhouse's NPS is rated right below McDonald's.

COMPANY		NPS Score
	Chick-fil-A	55
	Red Bull	42
	The Coca-Cola Company	39
	Hershey Company	35
	Starbucks	30
	Mars	27
	PepsiCo	24
	McDonald's	19
	Outback Steakhouse	-16

Outback Steakhouse Customer Reviews

Out of the 18 Outback Steakhouse customer reviews 11 were positive and 7 were constructive. Outback Steakhouse customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Outback Steakhouse Customer Loyalty

69%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

69% of Outback Steakhouse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

69%

31%

Outback Steakhouse Customer Loyalty Score by Gender

Male customers rated Outback Steakhouse's Customer Loyalty score 2% higher than Female customers.

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Male

68%

Yes

Female

66%

Yes

Outback Steakhouse Customer Loyalty Score by Ethnicity

Outback Steakhouse's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Outback Steakhouse Customer Loyalty Score by Age

Outback Steakhouse's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 55%	18-25	55%
31-35 74%	31-35	74%
36-40 66%	36-40	66%
41-45 66%	41-45	66%
46-50 55%	46-50	55%
51-55 70%	51-55	70%
56-60 76%	56-60	76%
61-65 70%	61-65	70%
66+ 70%	66+	70%

Outback Steakhouse Customer Loyalty Score by Usage

Outback Steakhouse's Customer Loyalty score was rated the highest by customers who have used Outback Steakhouse's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	26%
1 to 2 Years	67%
2 to 5 Years	70%
5 to 10 Years	66%
Over 10 Years	74%

Outback Steakhouse Customer Loyalty Score by Industry

Outback Steakhouse's Customer Loyalty score was rated the highest by Government and Public Policy industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech	64%
Aerospace and Aviation	70%
Architecture and Planning	70%
Arts and Entertainment	78%
Banking and Financial Services	64%
Beverage, Wine and Spirits	70%
Business and Consumer Services	10%
Consumer Services	46%
Education	55%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	66%
Hospitality	100%
Professional Services	55%
Real Estate	70%

Outback Steakhouse Customer Loyalty vs. Competitors

Compared to its competitors, Outback Steakhouse's Customer Loyalty score is rated right below Chili's.

COMPANY		Customer Loyalty Score
	Carlson	100%
	Texas Roadhouse	84%
	LongHorn Steakhouse	80%
	Carrabba's Italian Grill	79%
	Chili's	73%
	Outback Steakhouse	69%

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Outback Steakhouse's Customer Loyalty score is rated right below Mars.

COMPANY		Customer Loyalty Score
	Chick-fil-A	87%
	The Coca-Cola Company	85%
	PepsiCo	82%
	Red Bull	81%
	Hershey Company	81%
	McDonald's	79%
	Starbucks	78%
	Mars	78%
	Outback Steakhouse	69%

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Outback Steakhouse Product Quality

2.7/5

Outback Steakhouse has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.

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Outback Steakhouse Product Information

Outback Steakhouse’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Outback Steakhouse's product the highest. Reviewers from the Banking and Financial Services industry rated Outback Steakhouse the lowest at 2.1.

Website: http://www.outback.com

Company Size: 10,000+ Employees

Industry

Consumer Services

Food and Beverages

Quick Insights into Outback Steakhouse Product Quality

Outback Steakhouse's Product Quality score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Professional Services industry.

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Ranked Outback Steakhouse Product Quality the Highest

Hospitality	4.1
31-35	3.3
1 to 2 Years	3.1

Ranked Outback Steakhouse Product Quality the Lowest

Asian or Pacific Islander	2.1
61-65	2
Professional Services	1.5

Outback Steakhouse Product Quality Score by Gender

Female customers rated Outback Steakhouse's Product Quality score 0.1 stars higher than Male customers.

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Male

2.4/5

Female

2.5/5

Outback Steakhouse Product Quality Score by Ethnicity

Outback Steakhouse's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 2.6	Hispanic or Latino	2.6
African American/Black 2.1	African American/Black	2.1
Asian or Pacific Islander 2.1	Asian or Pacific Islander	2.1
Other 2.5	Other	2.5

Outback Steakhouse Product Quality Score by Age

Outback Steakhouse's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.2	18-25	3.2
31-35 3.3	31-35	3.3
36-40 2.2	36-40	2.2
41-45 2.7	41-45	2.7
46-50 2.7	46-50	2.7
51-55 2.4	51-55	2.4
56-60 2	56-60	2
61-65 2	61-65	2
66+ 2.1	66+	2.1

Outback Steakhouse Product Quality Score by Usage

Outback Steakhouse's Product Quality score was rated the highest by customers who have used Outback Steakhouse's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.6
1 to 2 Years	3.1
2 to 5 Years	3.1
5 to 10 Years	2.5
Over 10 Years	2.2

Outback Steakhouse Product Quality Score by Industry

Outback Steakhouse's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Professional Services industry customers.

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Tech	2.8
Aerospace and Aviation	3.1
Architecture and Planning	3.8
Arts and Entertainment	3.9
Banking and Financial Services	2.1
Beverage, Wine and Spirits	1.5
Business and Consumer Services	1.9
Consumer Services	1.5
Education	2
Government and Public Policy	2.1
Healthcare, Hospitals and Medicine	2
Hospitality	4.1
Professional Services	1.5
Real Estate	3.5

Outback Steakhouse Product Quality vs. Competitors

Compared to its competitors, Outback Steakhouse's Product Quality score is rated right above Chili's, and is preceded by LongHorn Steakhouse.

COMPANY		Product Quality Score
	Carlson	4/5
	Texas Roadhouse	3.8/5
	Carrabba's Italian Grill	3.4/5
	LongHorn Steakhouse	2.9/5
	Outback Steakhouse	2.7/5
	Chili's	2.1/5

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Outback Steakhouse's Product Quality score is rated right below McDonald's.

COMPANY		Product Quality Score
	Chick-fil-A	4.3/5
	The Coca-Cola Company	4.2/5
	Red Bull	4.2/5
	Starbucks	4.1/5
	Hershey Company	4.1/5
	Mars	4/5
	PepsiCo	4/5
	McDonald's	3.7/5
	Outback Steakhouse	2.7/5

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Outback Steakhouse Pricing

Outback Steakhouse ROI & Value For Money

2.6/5

Outback Steakhouse has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.

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Outback Steakhouse Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Outback Steakhouse.

Quick Insights into Outback Steakhouse ROI

Outback Steakhouse's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Professional Services industry.

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Ranked Outback Steakhouse ROI the Highest

Hospitality	4.1
2 to 5 Years	3.8
31-35	3.5

Ranked Outback Steakhouse ROI the Lowest

Over 10 Years	2.1
61-65	1.9
Professional Services	1.5

Outback Steakhouse ROI Score by Gender

Outback Steakhouse's ROI score was rated 2.4 by both Female and Male customers on Comparably.

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Male

2.4/5

Female

2.4/5

Outback Steakhouse ROI Score by Ethnicity

Outback Steakhouse's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5
Hispanic or Latino 2.7	Hispanic or Latino	2.7
African American/Black 2.4	African American/Black	2.4
Asian or Pacific Islander 2.2	Asian or Pacific Islander	2.2
Other 2.6	Other	2.6

Outback Steakhouse ROI Score by Age

Outback Steakhouse's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 2.9	18-25	2.9
31-35 3.5	31-35	3.5
36-40 2.5	36-40	2.5
41-45 3	41-45	3
46-50 2.6	46-50	2.6
51-55 2.4	51-55	2.4
56-60 2.1	56-60	2.1
61-65 1.9	61-65	1.9
66+ 2	66+	2

Outback Steakhouse ROI Score by Usage

Outback Steakhouse's ROI score was rated the highest by customers who have used Outback Steakhouse's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.3
1 to 2 Years	3.1
2 to 5 Years	3.8
5 to 10 Years	2.5
Over 10 Years	2.1

Outback Steakhouse ROI Score by Industry

Outback Steakhouse's ROI score was rated the highest by Hospitality industry customers, and the lowest by Professional Services industry customers.

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Tech	2.7
Aerospace and Aviation	3.3
Architecture and Planning	4
Arts and Entertainment	3.1
Banking and Financial Services	1.7
Beverage, Wine and Spirits	1.6
Business and Consumer Services	1.5
Consumer Services	2.4
Education	2.1
Government and Public Policy	2.4
Healthcare, Hospitals and Medicine	2.2
Hospitality	4.1
Professional Services	1.5
Real Estate	3.1

Outback Steakhouse Pricing vs. Competitors

Compared to its competitors, Outback Steakhouse's ROI score is rated right above Chili's, and is preceded by LongHorn Steakhouse.

COMPANY		Pricing Score
	Texas Roadhouse	3.7/5
	Carrabba's Italian Grill	3.3/5
	Carlson	3/5
	LongHorn Steakhouse	2.9/5
	Outback Steakhouse	2.6/5
	Chili's	2.2/5

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Outback Steakhouse's ROI score is rated right below McDonald's.

COMPANY		Pricing Score
	Chick-fil-A	4.1/5
	The Coca-Cola Company	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Mars	3.8/5
	PepsiCo	3.8/5
	Starbucks	3.6/5
	McDonald's	3.6/5
	Outback Steakhouse	2.6/5

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Outback Steakhouse Customer Satisfaction (CSAT)

Outback Steakhouse Customer Satisfaction (CSAT) Score

44 / 100

Outback Steakhouse has an overall Customer Satisfaction score of 44 rated by its users and customers.

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Very Satisfied	33%
Satisfied	11%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	10%
Very Dissatisfied	39%

Very Satisfied

33%

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

39%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Outback Steakhouse Customer Satisfaction

Outback Steakhouse's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Professional Services industry.

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Ranked Outback Steakhouse Customer Satisfaction the Highest

31-35	83%
Hospitality	80%
Less than 1 Year	62%

Ranked Outback Steakhouse Customer Satisfaction the Lowest

36-40	25%
Asian or Pacific Islander	25%
Professional Services	0%

Outback Steakhouse Customer Satisfaction Score by Gender

Female customers rated Outback Steakhouse's Customer Satisfaction score 1 points higher than Male customers.

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37 / 100

Male

	Very Satisfied	31%
	Satisfied	6%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	9%
	Very Dissatisfied	48%

38 / 100

Female

	Very Satisfied	30%
	Satisfied	8%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	14%
	Very Dissatisfied	46%

Outback Steakhouse Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Outback Steakhouse's Customer Satisfaction (CSAT) score was rated 39% according to Caucasian users and customers.

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39 / 100

Very Satisfied	32%
Satisfied	7%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	10%
Very Dissatisfied	46%

Very Satisfied

32%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

46%

CSAT according to Hispanic or Latino

Outback Steakhouse's Customer Satisfaction (CSAT) score was rated 44% according to Hispanic or Latino users and customers.

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44 / 100

Very Satisfied	22%
Satisfied	22%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	23%
Very Dissatisfied	33%

Very Satisfied

22%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

23%

Very Dissatisfied

33%

CSAT according to African American/Black

Outback Steakhouse's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.

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50 / 100

Very Satisfied	40%
Satisfied	10%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	10%
Very Dissatisfied	40%

Very Satisfied

40%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

40%

CSAT according to Asian or Pacific Islander

Outback Steakhouse's Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.

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25 / 100

Very Satisfied	25%
Satisfied	0%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

25%

Satisfied

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

50%

CSAT according to Other

Outback Steakhouse's Customer Satisfaction (CSAT) score was rated 28% according to Other users and customers.

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28 / 100

Very Satisfied	28%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	11%
Very Dissatisfied	61%

Very Satisfied

28%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

61%

Outback Steakhouse Customer Satisfaction Score by Age

Outback Steakhouse's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

70%

31-35

83%

36-40

25%

41-45

43%

46-50

29%

51-55

28%

56-60

33%

61-65

33%

66+

30%

Outback Steakhouse Customer Satisfaction Score by Usage

Outback Steakhouse's Customer Satisfaction score was rated the highest by customers who have used Outback Steakhouse's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	62
1 to 2 Years	54
2 to 5 Years	50
5 to 10 Years	35
Over 10 Years	30

Outback Steakhouse Customer Satisfaction Score by Industry

Outback Steakhouse's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Professional Services industry customers.

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{
	"title": "Outback Steakhouse Customer Satisfaction Score by Industry",
	"text": "Outback Steakhouse's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Professional Services industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Outback Steakhouse's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Outback Steakhouse's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Outback Steakhouse's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Outback Steakhouse's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Outback Steakhouse's Customer Satisfaction score is  rated by Beverage, Wine and Spirits customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Outback Steakhouse's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Outback Steakhouse's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Outback Steakhouse's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Outback Steakhouse's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "Outback Steakhouse's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Outback Steakhouse's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 80
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Outback Steakhouse's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Outback Steakhouse's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		}
	]
}

Tech	50
Aerospace and Aviation	67
Arts and Entertainment	75
Banking and Financial Services	20
Beverage, Wine and Spirits	33
Business and Consumer Services	33
Consumer Services	20
Education	17
Government and Public Policy	25
Healthcare, Hospitals and Medicine	43
Hospitality	80
Professional Services	0
Real Estate	67

Outback Steakhouse Customer Satisfaction vs. Competitors

Compared to its competitors, Outback Steakhouse's Customer Satisfaction score is rated right above LongHorn Steakhouse, and is preceded by Carrabba's Italian Grill.

COMPANY		Customer Satisfaction (CSAT) Score
	Carlson	100%
	Texas Roadhouse	70%
	Carrabba's Italian Grill	60%
	Outback Steakhouse	45%
	LongHorn Steakhouse	43%
	Chili's	29%

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Outback Steakhouse's Customer Satisfaction score is rated right below McDonald's.

COMPANY		Customer Satisfaction (CSAT) Score
	The Coca-Cola Company	87%
	Starbucks	84%
	Red Bull	82%
	Chick-fil-A	81%
	Hershey Company	80%
	PepsiCo	79%
	Mars	74%
	McDonald's	72%
	Outback Steakhouse	45%

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Outback Steakhouse Customer Service

2.7/5

Outback Steakhouse has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.

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About Outback Steakhouse's Customer Service

Address

Tampa, FL

Website

http://www.outback.com

Phone Number

(501) 548-6220

Quick Insights into Outback Steakhouse Customer Service

Outback Steakhouse's Customer Service score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Professional Services industry.

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Ranked Outback Steakhouse Customer Service the Highest

Hospitality	4.1
18-25	3.5
African American/Black	3.1

Ranked Outback Steakhouse Customer Service the Lowest

Other	2.2
56-60	2.1
Professional Services	1.5

Outback Steakhouse Customer Service Score by Gender

Female customers rated Outback Steakhouse's Customer Service score 0.1 stars higher than Male customers.

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Male

2.5/5

Female

2.6/5

Outback Steakhouse Customer Service Score by Ethnicity

Outback Steakhouse's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 2.9	Hispanic or Latino	2.9
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 2.4	Asian or Pacific Islander	2.4
Other 2.2	Other	2.2

Outback Steakhouse Customer Service Score by Age

Outback Steakhouse's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 3.5	18-25	3.5
31-35 3.5	31-35	3.5
36-40 2.5	36-40	2.5
41-45 2.7	41-45	2.7
46-50 2.5	46-50	2.5
51-55 2.2	51-55	2.2
56-60 2.1	56-60	2.1
61-65 2.6	61-65	2.6
66+ 2.3	66+	2.3

Outback Steakhouse Customer Service Score by Usage

Outback Steakhouse's Customer Service score was rated the highest by customers who have used Outback Steakhouse's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.5
1 to 2 Years	2.7
2 to 5 Years	3
5 to 10 Years	2.8
Over 10 Years	2.4

Outback Steakhouse Customer Service Score by Industry

Outback Steakhouse's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Professional Services industry customers.

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Tech	2.7
Aerospace and Aviation	3.3
Architecture and Planning	4
Arts and Entertainment	3.4
Banking and Financial Services	1.5
Beverage, Wine and Spirits	2.6
Business and Consumer Services	2.4
Consumer Services	2.1
Education	3.6
Government and Public Policy	1.6
Healthcare, Hospitals and Medicine	2.1
Hospitality	4.1
Professional Services	1.5
Real Estate	3.6

Outback Steakhouse Customer Service vs. Competitors

Compared to its competitors, Outback Steakhouse's Customer Service score is rated right above Chili's, and is preceded by LongHorn Steakhouse.

COMPANY		Customer Service Score
	Texas Roadhouse	3.8/5
	Carrabba's Italian Grill	3.4/5
	Carlson	3/5
	LongHorn Steakhouse	2.8/5
	Outback Steakhouse	2.7/5
	Chili's	2.1/5

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Outback Steakhouse's Customer Service score is rated right below McDonald's.

COMPANY		Customer Service Score
	Chick-fil-A	4.3/5
	Starbucks	4.1/5
	The Coca-Cola Company	4/5
	Red Bull	4/5
	Hershey Company	3.9/5
	Mars	3.9/5
	PepsiCo	3.8/5
	McDonald's	3.6/5
	Outback Steakhouse	2.7/5

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Outback Steakhouse as an Employer

2.7/5

Outback Steakhouse has a 2.7/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of Outback Steakhouse

Elizabeth Smith

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Outback Steakhouse scored a -16 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Outback Steakhouse would recommend the brand to a friend. ENPS measures how likely Outback Steakhouse employees would recommend working at Outback Steakhouse to a friend.

Net Promoter Score

-16

NPS Score

38%	Promoters
8%	Passive
54%	Detractors

Employee Net Promoter Score

-35

eNPS Score

25%	Promoters
15%	Passive
60%	Detractors

Global Ranking Snapshot

Outback Steakhouse is ranked #431 in the Global Top 100 Brands. It ranks just behind Banana Republic and just ahead of Callaway Golf.

RANK			INDUSTRY
429	Olive Garden	Dan Kiernan	Food and Beverages
430	Banana Republic		Retail
431	Outback Steakhouse	Elizabeth Smith	Food and Beverages
432	Callaway Golf	Oliver Brewer III	Consumer Goods
433	Planet Fitness	Chris Rondeau	Health and Wellness
434	Squarespace	Anthony Casalena	Tech
435	Princess Cruises	Jan Swartz	Travel and Hospitality

Food and Beverages Ranking Snapshot

Outback Steakhouse is ranked #35 in the Food and Beverages Industry. It ranks just behind Olive Garden and just ahead of The Coffee Bean & Tea Leaf.

RANK		Location
33	Dairy Queen	Minneapolis, MN
34	Olive Garden	Orlando, FL
35	Outback Steakhouse	Tampa, FL
36	The Coffee Bean & Tea Leaf	Los Angeles, CA
37	Texas Roadhouse	Louisville, KY
38	Jersey Mike's Subs	Manasquan, NJ
39	Constellation Brands	Victor, NY