-20
NPS
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LongHorn Steakhouse
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About LongHorn Steakhouse's Brand
LongHorn Steakhouse is an American casual dining restaurant chain. Among its major competitors, LongHorn Steakhouse is ranked in 6th place for NPS while Texas Roadhouse is 1st, and Darden Restaurants is 2nd. Overall, LongHorn Steakhouse has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $20.08B
Brand at a Glance
80%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
LongHorn Steakhouse Ranking
- #4 / 4 of its competitors
LongHorn Steakhouse NPS
LongHorn Steakhouse's Net Promoter Score (NPS) is a -20 with 36% Promoters, 8% Passives, and 56% Detractors. Net Promoter Score tracks whether LongHorn Steakhouse's customers would recommend using the product based on a scale of -100 to 100.
LongHorn Steakhouse Overall NPS
| 36% | Promoters |
|---|---|
| 8% | Passives |
| 56% | Detractors |
LongHorn Steakhouse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -21 | Dec 2024 | -21 |
Jan 2025 -21 | Jan 2025 | -21 |
Feb 2025 -21 | Feb 2025 | -21 |
Mar 2025 -21 | Mar 2025 | -21 |
Apr 2025 -21 | Apr 2025 | -21 |
May 2025 -21 | May 2025 | -21 |
Jun 2025 -22 | Jun 2025 | -22 |
Jul 2025 -22 | Jul 2025 | -22 |
Aug 2025 -22 | Aug 2025 | -22 |
Sep 2025 -21 | Sep 2025 | -21 |
Nov 2025 -21 | Nov 2025 | -21 |
Jan 2026 -22 | Jan 2026 | -22 |
How Other Brands Compare
LongHorn Steakhouse is ranked #4 for NPS among its competitors. Darden Restaurants and Olive Garden come in first and second, with Outback Steakhouse coming in at third. Among those competitors, it is the most valued company.
LongHorn Steakhouse |  Darden Restaurants |  Olive Garden |  Outback Steakhouse | |
| Global Ranking | #- | #342 | #429 | #431 |
| NPS | -20 | 20 | 6 | -16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $20.08B | $18.85B | $18.78B | $2.42B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LongHorn Steakhouse NPS by Gender
Male customers rated LongHorn Steakhouse's NPS 31 points higher than Female customers.
Male
-9
LongHorn Steakhouse's NPS was rated -9 by Male customers on Comparably.
39%
Promoters
13%
Passives
48%
Detractors
Female
-40
LongHorn Steakhouse's NPS was rated -40 by Female customers on Comparably.
26%
Promoters
8%
Passives
66%
Detractors
LongHorn Steakhouse NPS by Ethnicity
LongHorn Steakhouse's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -14 | Caucasian | -14 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -67 | African American/Black | -67 |
Other -55 | Other | -55 |
LongHorn Steakhouse NPS by Age
LongHorn Steakhouse's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
LongHorn Steakhouse NPS by Usage
LongHorn Steakhouse's NPS was rated the highest by customers who have used LongHorn Steakhouse's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
1 to 2 Years -21 | 1 to 2 Years | -21 |
2 to 5 Years 1 | 2 to 5 Years | 1 |
5 to 10 Years -48 | 5 to 10 Years | -48 |
Over 10 Years -33 | Over 10 Years | -33 |
LongHorn Steakhouse NPS vs. Competitors
Compared to its competitors, LongHorn Steakhouse's NPS is rated right below Outback Steakhouse.
| COMPANY | NPS Score | |
|---|---|---|
 | Texas Roadhouse | 26 |
| Darden Restaurants | 20 |
| Olive Garden | 6 |
 | Red Lobster | -10 |
| Outback Steakhouse | -16 |
| LongHorn Steakhouse | -20 |
LongHorn Steakhouse Customer Reviews
Out of the 38 LongHorn Steakhouse customer reviews 19 were positive and 19 were constructive. LongHorn Steakhouse customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
LongHorn Steakhouse Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of LongHorn Steakhouse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LongHorn Steakhouse Customer Loyalty Score by Gender
Female customers rated LongHorn Steakhouse's Customer Loyalty score 5% higher than Male customers.
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Male
81%
Yes
Female
86%
Yes
LongHorn Steakhouse Customer Loyalty Score by Ethnicity
LongHorn Steakhouse's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LongHorn Steakhouse.
85
out of 100
Caucasian
93
out of 100
Hispanic or Latino
75
out of 100
African American/Black
80
out of 100
Other
LongHorn Steakhouse Customer Loyalty Score by Age
LongHorn Steakhouse's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LongHorn Steakhouse.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 79% | 18-25 | 79% |
26-30 87% | 26-30 | 87% |
31-35 82% | 31-35 | 82% |
36-40 63% | 36-40 | 63% |
41-45 95% | 41-45 | 95% |
46-50 89% | 46-50 | 89% |
51-55 87% | 51-55 | 87% |
56-60 86% | 56-60 | 86% |
61-65 78% | 61-65 | 78% |
66+ 85% | 66+ | 85% |
LongHorn Steakhouse Customer Loyalty Score by Usage
LongHorn Steakhouse's Customer Loyalty score was rated the highest by customers who have used LongHorn Steakhouse's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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LongHorn Steakhouse Customer Loyalty Score by Industry
LongHorn Steakhouse's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Construction industry customers.
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LongHorn Steakhouse Customer Loyalty vs. Competitors
Compared to its competitors, LongHorn Steakhouse's Customer Loyalty score is rated right above Olive Garden, and is preceded by Texas Roadhouse.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Texas Roadhouse | 84% |
| LongHorn Steakhouse | 80% |
| Olive Garden | 77% |
| Red Lobster | 76% |
| Outback Steakhouse | 69% |
| Darden Restaurants | 63% |
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LongHorn Steakhouse Product Quality
2.9/5
LongHorn Steakhouse has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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LongHorn Steakhouse Product Information
LongHorn Steakhouse’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated LongHorn Steakhouse's product the highest. Reviewers from the Tech industry rated LongHorn Steakhouse the lowest at 3.2.
- Company Size
- 10,000+ Employees
Industry
Restaurants
Food and Beverages
Quick Insights into LongHorn Steakhouse Product Quality
LongHorn Steakhouse's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Government and Public Policy industry.
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Ranked LongHorn Steakhouse Product Quality the Highest
Ranked LongHorn Steakhouse Product Quality the Lowest
LongHorn Steakhouse Product Quality Score by Gender
Male customers rated LongHorn Steakhouse's Product Quality score 0.5 stars higher than Female customers.
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Male
3.1/5
Female
2.6/5
LongHorn Steakhouse Product Quality Score by Ethnicity
LongHorn Steakhouse's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LongHorn Steakhouse.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 1.7 | African American/Black | 1.7 |
Other 2.3 | Other | 2.3 |
LongHorn Steakhouse Product Quality Score by Age
LongHorn Steakhouse's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LongHorn Steakhouse.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.5 | 26-30 | 3.5 |
31-35 2.2 | 31-35 | 2.2 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3 | 46-50 | 3 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.7 | 61-65 | 2.7 |
66+ 3.6 | 66+ | 3.6 |
LongHorn Steakhouse Product Quality Score by Usage
LongHorn Steakhouse's Product Quality score was rated the highest by customers who have used LongHorn Steakhouse's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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LongHorn Steakhouse Product Quality Score by Industry
LongHorn Steakhouse's Product Quality score was rated the highest by Construction industry customers, and the lowest by Government and Public Policy industry customers.
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LongHorn Steakhouse Product Quality vs. Competitors
Compared to its competitors, LongHorn Steakhouse's Product Quality score is rated right above Outback Steakhouse, and is preceded by Red Lobster.
| COMPANY | Product Quality Score | |
|---|---|---|
| Darden Restaurants | 3.8/5 |
| Texas Roadhouse | 3.8/5 |
| Olive Garden | 3.4/5 |
| Red Lobster | 3.2/5 |
| LongHorn Steakhouse | 2.9/5 |
| Outback Steakhouse | 2.7/5 |
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LongHorn Steakhouse Pricing
LongHorn Steakhouse ROI & Value For Money
2.9/5
LongHorn Steakhouse has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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LongHorn Steakhouse Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Government and Public Policy industry think that they had the lowest ROI from LongHorn Steakhouse.
Quick Insights into LongHorn Steakhouse ROI
LongHorn Steakhouse's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers ages 41-45.
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Ranked LongHorn Steakhouse ROI the Highest
Ranked LongHorn Steakhouse ROI the Lowest
LongHorn Steakhouse ROI Score by Gender
Male customers rated LongHorn Steakhouse's ROI score 0.1 stars higher than Female customers.
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Male
2.9/5
Female
2.8/5
LongHorn Steakhouse ROI Score by Ethnicity
LongHorn Steakhouse's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LongHorn Steakhouse.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 2 | African American/Black | 2 |
Other 2.5 | Other | 2.5 |
LongHorn Steakhouse ROI Score by Age
LongHorn Steakhouse's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LongHorn Steakhouse.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.3 | 26-30 | 3.3 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2.5 | 36-40 | 2.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3 | 46-50 | 3 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.6 | 61-65 | 2.6 |
66+ 3.5 | 66+ | 3.5 |
LongHorn Steakhouse ROI Score by Usage
LongHorn Steakhouse's ROI score was rated the highest by customers who have used LongHorn Steakhouse's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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LongHorn Steakhouse ROI Score by Industry
LongHorn Steakhouse's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Real Estate industry customers.
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LongHorn Steakhouse Pricing vs. Competitors
Compared to its competitors, LongHorn Steakhouse's ROI score is rated right above Red Lobster, and is preceded by Olive Garden.
| COMPANY | Pricing Score | |
|---|---|---|
| Texas Roadhouse | 3.7/5 |
| Darden Restaurants | 3.7/5 |
| Olive Garden | 3.3/5 |
| LongHorn Steakhouse | 2.9/5 |
| Red Lobster | 2.9/5 |
| Outback Steakhouse | 2.6/5 |
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LongHorn Steakhouse Customer Satisfaction (CSAT)
LongHorn Steakhouse Customer Satisfaction (CSAT) Score
43 / 100
LongHorn Steakhouse has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
11%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LongHorn Steakhouse Customer Satisfaction
LongHorn Steakhouse's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Real Estate industry.
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Ranked LongHorn Steakhouse Customer Satisfaction the Highest
Ranked LongHorn Steakhouse Customer Satisfaction the Lowest
LongHorn Steakhouse Customer Satisfaction Score by Gender
Male customers rated LongHorn Steakhouse's Customer Satisfaction score 17 points higher than Female customers.
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51 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 11% | |
Very Dissatisfied | 31% |
34 / 100
FemaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 12% | |
Very Dissatisfied | 49% |
LongHorn Steakhouse Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LongHorn Steakhouse's Customer Satisfaction (CSAT) score was rated 49% according to Caucasian users and customers.
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49 / 100
Very Satisfied
42%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
10%
Very Dissatisfied
34%
CSAT according to Hispanic or Latino
LongHorn Steakhouse's Customer Satisfaction (CSAT) score was rated 46% according to Hispanic or Latino users and customers.
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46 / 100
Very Satisfied
38%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
46%
CSAT according to African American/Black
LongHorn Steakhouse's Customer Satisfaction (CSAT) score was rated 15% according to African American/Black users and customers.
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15 / 100
Very Satisfied
6%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
13%
Very Dissatisfied
63%
CSAT according to Other
LongHorn Steakhouse's Customer Satisfaction (CSAT) score was rated 28% according to Other users and customers.
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28 / 100
Very Satisfied
12%
Satisfied
16%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
16%
Very Dissatisfied
52%
LongHorn Steakhouse Customer Satisfaction Score by Age
LongHorn Steakhouse's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LongHorn Steakhouse.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 87% | |||||||||||||||
| 26-30 | 66% | |||||||||||||||
| 31-35 | 30% | |||||||||||||||
| 36-40 | 30% | |||||||||||||||
| 41-45 | 6% | |||||||||||||||
| 46-50 | 36% | |||||||||||||||
| 51-55 | 17% | |||||||||||||||
| 56-60 | 36% | |||||||||||||||
| 61-65 | 34% | |||||||||||||||
| 66+ | 61% |
LongHorn Steakhouse Customer Satisfaction Score by Usage
LongHorn Steakhouse's Customer Satisfaction score was rated the highest by customers who have used LongHorn Steakhouse's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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LongHorn Steakhouse Customer Satisfaction Score by Industry
LongHorn Steakhouse's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Real Estate industry customers.
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{
"label": "Hospitality",
"groupId": 523,
"score": 29,
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{
"label": "Legal",
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{
"label": "Marketing, Advertising and Research",
"groupId": 535,
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}
]
}LongHorn Steakhouse Customer Satisfaction vs. Competitors
Compared to its competitors, LongHorn Steakhouse's Customer Satisfaction score is rated right below Outback Steakhouse.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Darden Restaurants | 71% |
| Texas Roadhouse | 70% |
| Olive Garden | 61% |
| Red Lobster | 58% |
| Outback Steakhouse | 45% |
| LongHorn Steakhouse | 43% |
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LongHorn Steakhouse Customer Service
2.8/5
LongHorn Steakhouse has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About LongHorn Steakhouse's Customer Service
Address
Orlando, FL 32837
Website
http://www.longhornsteakhouse.com/home
Phone Number
(512) 246-7474
LongHorn Steakhouse's Social Links
Quick Insights into LongHorn Steakhouse Customer Service
LongHorn Steakhouse's Customer Service score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Real Estate industry.
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Ranked LongHorn Steakhouse Customer Service the Highest
Ranked LongHorn Steakhouse Customer Service the Lowest
LongHorn Steakhouse Customer Service Score by Gender
Male customers rated LongHorn Steakhouse's Customer Service score 0.6 stars higher than Female customers.
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Male
3/5
Female
2.4/5
LongHorn Steakhouse Customer Service Score by Ethnicity
LongHorn Steakhouse's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 1.7 | African American/Black | 1.7 |
Other 2.3 | Other | 2.3 |
LongHorn Steakhouse Customer Service Score by Age
LongHorn Steakhouse's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.7 | 26-30 | 3.7 |
31-35 1.9 | 31-35 | 1.9 |
36-40 2.4 | 36-40 | 2.4 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.7 | 46-50 | 2.7 |
51-55 2 | 51-55 | 2 |
56-60 2 | 56-60 | 2 |
61-65 2.4 | 61-65 | 2.4 |
66+ 3.6 | 66+ | 3.6 |
LongHorn Steakhouse Customer Service Score by Usage
LongHorn Steakhouse's Customer Service score was rated the highest by customers who have used LongHorn Steakhouse's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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LongHorn Steakhouse Customer Service Score by Industry
LongHorn Steakhouse's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Real Estate industry customers.
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LongHorn Steakhouse Customer Service vs. Competitors
Compared to its competitors, LongHorn Steakhouse's Customer Service score is rated right above Outback Steakhouse, and is preceded by Red Lobster.
| COMPANY | Customer Service Score | |
|---|---|---|
| Texas Roadhouse | 3.8/5 |
| Darden Restaurants | 3.7/5 |
| Olive Garden | 3.4/5 |
| Red Lobster | 3.1/5 |
| LongHorn Steakhouse | 2.8/5 |
| Outback Steakhouse | 2.7/5 |
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LongHorn Steakhouse as an Employer
3.0/5
LongHorn Steakhouse has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
LongHorn Steakhouse scored a -20 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of LongHorn Steakhouse would recommend the brand to a friend. ENPS measures how likely LongHorn Steakhouse employees would recommend working at LongHorn Steakhouse to a friend.
Net Promoter Score
-20
NPS Score
| 36% | Promoters |
|---|---|
| 8% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 33% | Promoters |
|---|---|
| 13% | Passive |
| 54% | Detractors |
