18
NPS
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Ranked
#36
Food and Beverages Brands
Brand Page
The Coffee Bean & Tea Leaf
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The Coffee Bean & Tea Leaf is ranked #36 in Food and Beverages Brands
The Coffee Bean & Tea Leaf is ranked #36 in Food and Beverages Brands
About The Coffee Bean & Tea Leaf's Brand
Born & Brewed in California since 1963. We love coffee, tea and tweeting - all brewed fresh daily from our Home Office in Los Angeles. The Coffee Bean & Tea Leaf’s brand is ranked #436 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of The Coffee Bean & Tea Leaf. When compared to other organizations within the Food and Beverages industry, The Coffee Bean & Tea Leaf is ranked #36. Among its major competitors, The Coffee Bean & Tea Leaf is ranked in 3rd place for NPS while Starbucks is 1st, and Peet's Coffee & Tea is 2nd.
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
The Coffee Bean & Tea Leaf Ranking
- #36 in Food and Beverages
- #3 / 4 of its competitors
The Coffee Bean & Tea Leaf NPS
The Coffee Bean & Tea Leaf's Net Promoter Score (NPS) is a 18 with 50% Promoters, 18% Passives, and 32% Detractors. Net Promoter Score tracks whether The Coffee Bean & Tea Leaf's customers would recommend using the product based on a scale of -100 to 100.
The Coffee Bean & Tea Leaf Overall NPS
| 50% | Promoters |
|---|---|
| 18% | Passives |
| 32% | Detractors |
The Coffee Bean & Tea Leaf NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 20 | Jul 2024 | 20 |
Sep 2024 18 | Sep 2024 | 18 |
Oct 2024 18 | Oct 2024 | 18 |
Nov 2024 18 | Nov 2024 | 18 |
Dec 2024 18 | Dec 2024 | 18 |
Jan 2025 18 | Jan 2025 | 18 |
Feb 2025 18 | Feb 2025 | 18 |
Mar 2025 18 | Mar 2025 | 18 |
Apr 2025 16 | Apr 2025 | 16 |
Jul 2025 17 | Jul 2025 | 17 |
Sep 2025 17 | Sep 2025 | 17 |
Oct 2025 19 | Oct 2025 | 19 |
How Other Brands Compare
The Coffee Bean & Tea Leaf is ranked third for NPS among its competitors. Starbucks and Peet's Coffee & Tea come in first and second, with Dunkin' coming in at #4.
The Coffee Bean & Tea Leaf |  Starbucks |  Dunkin' |  Peet's Coffee & Tea | |
| Global Ranking | #436 | #33 | #43 | #- |
| NPS | 18 | 30 | 12 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $128.77B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Coffee Bean & Tea Leaf NPS by Gender
Female customers rated The Coffee Bean & Tea Leaf's NPS 18 points higher than Male customers.
Male
-6
The Coffee Bean & Tea Leaf's NPS was rated -6 by Male customers on Comparably.
44%
Promoters
6%
Passives
50%
Detractors
Female
12
The Coffee Bean & Tea Leaf's NPS was rated 12 by Female customers on Comparably.
45%
Promoters
22%
Passives
33%
Detractors
The Coffee Bean & Tea Leaf NPS by Ethnicity
The Coffee Bean & Tea Leaf's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -43 | Caucasian | -43 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 38 | Asian or Pacific Islander | 38 |
Other 15 | Other | 15 |
The Coffee Bean & Tea Leaf NPS by Age
The Coffee Bean & Tea Leaf's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
The Coffee Bean & Tea Leaf NPS by Usage
The Coffee Bean & Tea Leaf's NPS was rated the highest by customers who have used The Coffee Bean & Tea Leaf's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 27 | Less than 1 Year | 27 |
1 to 2 Years 31 | 1 to 2 Years | 31 |
2 to 5 Years 8 | 2 to 5 Years | 8 |
5 to 10 Years -11 | 5 to 10 Years | -11 |
Over 10 Years -12 | Over 10 Years | -12 |
The Coffee Bean & Tea Leaf NPS vs. Competitors
Compared to its competitors, The Coffee Bean & Tea Leaf's NPS is rated right above Dunkin', and is preceded by Peet's Coffee & Tea.
| COMPANY | NPS Score | |
|---|---|---|
| Starbucks | 30 |
| Peet's Coffee & Tea | 28 |
| The Coffee Bean & Tea Leaf | 18 |
| Dunkin' | 12 |
The Coffee Bean & Tea Leaf NPS vs Companies in Food and Beverages
In the Food and Beverages industry, The Coffee Bean & Tea Leaf's NPS is rated right below McDonald's.
| COMPANY | NPS Score | |
|---|---|---|
 | Chick-fil-A | 55 |
 | Red Bull | 42 |
 | The Coca-Cola Company | 39 |
 | Hershey Company | 35 |
| Starbucks | 30 |
 | Mars | 27 |
 | PepsiCo | 24 |
 | McDonald's | 19 |
| The Coffee Bean & Tea Leaf | 18 |
The Coffee Bean & Tea Leaf Customer Reviews
Out of the 29 The Coffee Bean & Tea Leaf customer reviews 19 were positive and 10 were constructive. The Coffee Bean & Tea Leaf customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
The Coffee Bean & Tea Leaf Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of The Coffee Bean & Tea Leaf users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Coffee Bean & Tea Leaf Customer Loyalty Score by Gender
Female customers rated The Coffee Bean & Tea Leaf's Customer Loyalty score 8% higher than Male customers.
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Male
74%
Yes
Female
82%
Yes
The Coffee Bean & Tea Leaf Customer Loyalty Score by Ethnicity
The Coffee Bean & Tea Leaf's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Coffee Bean & Tea Leaf.
84
out of 100
Caucasian
100
out of 100
Hispanic or Latino
60
out of 100
African American/Black
81
out of 100
Asian or Pacific Islander
74
out of 100
Other
The Coffee Bean & Tea Leaf Customer Loyalty Score by Age
The Coffee Bean & Tea Leaf's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 65% | 18-25 | 65% |
26-30 61% | 26-30 | 61% |
31-35 78% | 31-35 | 78% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
51-55 100% | 51-55 | 100% |
56-60 84% | 56-60 | 84% |
61-65 100% | 61-65 | 100% |
66+ 100% | 66+ | 100% |
The Coffee Bean & Tea Leaf Customer Loyalty Score by Usage
The Coffee Bean & Tea Leaf's Customer Loyalty score was rated the highest by customers who have used The Coffee Bean & Tea Leaf's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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The Coffee Bean & Tea Leaf Customer Loyalty Score by Industry
The Coffee Bean & Tea Leaf's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Banking and Financial Services industry customers.
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The Coffee Bean & Tea Leaf Customer Loyalty vs. Competitors
Compared to its competitors, The Coffee Bean & Tea Leaf's Customer Loyalty score is rated right above Peet's Coffee & Tea, and is preceded by Starbucks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dunkin' | 80% |
| Starbucks | 78% |
| The Coffee Bean & Tea Leaf | 78% |
| Peet's Coffee & Tea | 75% |
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Customer Loyalty for Other Food and Beverages Brands
In the Food and Beverages industry, The Coffee Bean & Tea Leaf's Customer Loyalty score is rated right above Starbucks, and is preceded by McDonald's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chick-fil-A | 87% |
| The Coca-Cola Company | 85% |
| PepsiCo | 82% |
| Red Bull | 81% |
| Hershey Company | 81% |
| McDonald's | 79% |
| The Coffee Bean & Tea Leaf | 78% |
| Starbucks | 78% |
| Mars | 78% |
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The Coffee Bean & Tea Leaf Product Quality
3.7/5
The Coffee Bean & Tea Leaf has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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The Coffee Bean & Tea Leaf Product Information
The Coffee Bean & Tea Leaf’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated The Coffee Bean & Tea Leaf's product the highest. Reviewers from the Tech industry rated The Coffee Bean & Tea Leaf the lowest at 3.6.
- Website
- http://coffeebean.com
- Company Size
- 10,000+ Employees
Industry
Food and Beverages
Quick Insights into The Coffee Bean & Tea Leaf Product Quality
The Coffee Bean & Tea Leaf's Product Quality score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Consulting industry.
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Ranked The Coffee Bean & Tea Leaf Product Quality the Highest
Ranked The Coffee Bean & Tea Leaf Product Quality the Lowest
The Coffee Bean & Tea Leaf Product Quality Score by Gender
Female customers rated The Coffee Bean & Tea Leaf's Product Quality score 0.2 stars higher than Male customers.
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Male
3.4/5
Female
3.6/5
The Coffee Bean & Tea Leaf Product Quality Score by Ethnicity
The Coffee Bean & Tea Leaf's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.6 | Other | 3.6 |
The Coffee Bean & Tea Leaf Product Quality Score by Age
The Coffee Bean & Tea Leaf's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.3 | 31-35 | 3.3 |
36-40 4.5 | 36-40 | 4.5 |
41-45 3.3 | 41-45 | 3.3 |
51-55 3.1 | 51-55 | 3.1 |
56-60 2 | 56-60 | 2 |
61-65 2.3 | 61-65 | 2.3 |
66+ 3.5 | 66+ | 3.5 |
The Coffee Bean & Tea Leaf Product Quality Score by Usage
The Coffee Bean & Tea Leaf's Product Quality score was rated the highest by customers who have used The Coffee Bean & Tea Leaf's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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The Coffee Bean & Tea Leaf Product Quality Score by Industry
The Coffee Bean & Tea Leaf's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Consulting industry customers.
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The Coffee Bean & Tea Leaf Product Quality vs. Competitors
Compared to its competitors, The Coffee Bean & Tea Leaf's Product Quality score is rated right above Dunkin', and is preceded by Peet's Coffee & Tea.
| COMPANY | Product Quality Score | |
|---|---|---|
| Starbucks | 4.1/5 |
| Peet's Coffee & Tea | 4.1/5 |
| The Coffee Bean & Tea Leaf | 3.7/5 |
| Dunkin' | 3.6/5 |
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Product Quality for Other Food and Beverages Brands
In the Food and Beverages industry, The Coffee Bean & Tea Leaf's Product Quality score is rated right above McDonald's, and is preceded by PepsiCo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| The Coca-Cola Company | 4.2/5 |
| Red Bull | 4.2/5 |
| Starbucks | 4.1/5 |
| Hershey Company | 4.1/5 |
| Mars | 4/5 |
| PepsiCo | 4/5 |
| The Coffee Bean & Tea Leaf | 3.7/5 |
| McDonald's | 3.7/5 |
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The Coffee Bean & Tea Leaf Pricing
The Coffee Bean & Tea Leaf ROI & Value For Money
3.6/5
The Coffee Bean & Tea Leaf has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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The Coffee Bean & Tea Leaf Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Consulting industry think that they had the lowest ROI from The Coffee Bean & Tea Leaf.
Quick Insights into The Coffee Bean & Tea Leaf ROI
The Coffee Bean & Tea Leaf's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Consulting industry.
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Ranked The Coffee Bean & Tea Leaf ROI the Highest
Ranked The Coffee Bean & Tea Leaf ROI the Lowest
The Coffee Bean & Tea Leaf ROI Score by Gender
The Coffee Bean & Tea Leaf's ROI score was rated 3.4 by both Female and Male customers on Comparably.
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Male
3.4/5
Female
3.4/5
The Coffee Bean & Tea Leaf ROI Score by Ethnicity
The Coffee Bean & Tea Leaf's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.3 | Other | 3.3 |
The Coffee Bean & Tea Leaf ROI Score by Age
The Coffee Bean & Tea Leaf's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.1 | 31-35 | 3.1 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.2 | 41-45 | 3.2 |
51-55 4.1 | 51-55 | 4.1 |
56-60 2.2 | 56-60 | 2.2 |
61-65 3.1 | 61-65 | 3.1 |
66+ 3.3 | 66+ | 3.3 |
The Coffee Bean & Tea Leaf ROI Score by Usage
The Coffee Bean & Tea Leaf's ROI score was rated the highest by customers who have used The Coffee Bean & Tea Leaf's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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The Coffee Bean & Tea Leaf ROI Score by Industry
The Coffee Bean & Tea Leaf's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Consulting industry customers.
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The Coffee Bean & Tea Leaf Pricing vs. Competitors
Compared to its competitors, The Coffee Bean & Tea Leaf's ROI score is rated right above Dunkin', and is preceded by Starbucks.
| COMPANY | Pricing Score | |
|---|---|---|
| Peet's Coffee & Tea | 3.9/5 |
| Starbucks | 3.6/5 |
| The Coffee Bean & Tea Leaf | 3.6/5 |
| Dunkin' | 3.4/5 |
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ROI for Other Food and Beverages Brands
In the Food and Beverages industry, The Coffee Bean & Tea Leaf's ROI score is rated right above McDonald's, and is preceded by Starbucks.
| COMPANY | Pricing Score | |
|---|---|---|
| Chick-fil-A | 4.1/5 |
| The Coca-Cola Company | 3.9/5 |
| Hershey Company | 3.9/5 |
| Red Bull | 3.8/5 |
| Mars | 3.8/5 |
| PepsiCo | 3.8/5 |
| Starbucks | 3.6/5 |
| The Coffee Bean & Tea Leaf | 3.6/5 |
| McDonald's | 3.6/5 |
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The Coffee Bean & Tea Leaf Customer Satisfaction (CSAT)
The Coffee Bean & Tea Leaf Customer Satisfaction (CSAT) Score
72 / 100
The Coffee Bean & Tea Leaf has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
41%
Satisfied
31%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
6%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Coffee Bean & Tea Leaf Customer Satisfaction
The Coffee Bean & Tea Leaf's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 61-65.
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Ranked The Coffee Bean & Tea Leaf Customer Satisfaction the Highest
Ranked The Coffee Bean & Tea Leaf Customer Satisfaction the Lowest
The Coffee Bean & Tea Leaf Customer Satisfaction Score by Gender
Female customers rated The Coffee Bean & Tea Leaf's Customer Satisfaction score 10 points higher than Male customers.
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60 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 9% | |
Very Dissatisfied | 28% |
70 / 100
FemaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 3% | |
Very Dissatisfied | 25% |
The Coffee Bean & Tea Leaf Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Coffee Bean & Tea Leaf's Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.
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37 / 100
Very Satisfied
33%
Satisfied
4%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
59%
CSAT according to Hispanic or Latino
The Coffee Bean & Tea Leaf's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
CSAT according to African American/Black
The Coffee Bean & Tea Leaf's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
13%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
The Coffee Bean & Tea Leaf's Customer Satisfaction (CSAT) score was rated 97% according to Asian or Pacific Islander users and customers.
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97 / 100
Very Satisfied
56%
Satisfied
41%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
0%
CSAT according to Other
The Coffee Bean & Tea Leaf's Customer Satisfaction (CSAT) score was rated 64% according to Other users and customers.
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64 / 100
Very Satisfied
38%
Satisfied
26%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
26%
The Coffee Bean & Tea Leaf Customer Satisfaction Score by Age
The Coffee Bean & Tea Leaf's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20
40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 84% | |||||||||||||||
| 26-30 | 83% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 36-40 | 83% | |||||||||||||||
| 41-45 | 63% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 27% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 50% |
The Coffee Bean & Tea Leaf Customer Satisfaction Score by Usage
The Coffee Bean & Tea Leaf's Customer Satisfaction score was rated the highest by customers who have used The Coffee Bean & Tea Leaf's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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The Coffee Bean & Tea Leaf Customer Satisfaction Score by Industry
The Coffee Bean & Tea Leaf's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.
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}The Coffee Bean & Tea Leaf Customer Satisfaction vs. Competitors
Compared to its competitors, The Coffee Bean & Tea Leaf's Customer Satisfaction score is rated right above Dunkin', and is preceded by Peet's Coffee & Tea.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Starbucks | 84% |
| Peet's Coffee & Tea | 84% |
| The Coffee Bean & Tea Leaf | 72% |
| Dunkin' | 65% |
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Customer Satisfaction for Other Food and Beverages Brands
In the Food and Beverages industry, The Coffee Bean & Tea Leaf's Customer Satisfaction score is rated right above McDonald's, and is preceded by Mars.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Coca-Cola Company | 87% |
| Starbucks | 84% |
| Red Bull | 82% |
| Chick-fil-A | 81% |
| Hershey Company | 80% |
| PepsiCo | 79% |
| Mars | 74% |
| The Coffee Bean & Tea Leaf | 72% |
| McDonald's | 72% |
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The Coffee Bean & Tea Leaf Customer Service
3.6/5
The Coffee Bean & Tea Leaf has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About The Coffee Bean & Tea Leaf's Customer Service
Address
Los Angeles, CA
Website
http://coffeebean.com
Quick Insights into The Coffee Bean & Tea Leaf Customer Service
The Coffee Bean & Tea Leaf's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Consulting industry.
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Ranked The Coffee Bean & Tea Leaf Customer Service the Highest
Ranked The Coffee Bean & Tea Leaf Customer Service the Lowest
The Coffee Bean & Tea Leaf Customer Service Score by Gender
Female customers rated The Coffee Bean & Tea Leaf's Customer Service score 0.3 stars higher than Male customers.
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Male
3.2/5
Female
3.5/5
The Coffee Bean & Tea Leaf Customer Service Score by Ethnicity
The Coffee Bean & Tea Leaf's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.3 | Other | 3.3 |
The Coffee Bean & Tea Leaf Customer Service Score by Age
The Coffee Bean & Tea Leaf's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4 | 26-30 | 4 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.6 | 41-45 | 3.6 |
51-55 2.9 | 51-55 | 2.9 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2.3 | 61-65 | 2.3 |
66+ 3.5 | 66+ | 3.5 |
The Coffee Bean & Tea Leaf Customer Service Score by Usage
The Coffee Bean & Tea Leaf's Customer Service score was rated the highest by customers who have used The Coffee Bean & Tea Leaf's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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The Coffee Bean & Tea Leaf Customer Service Score by Industry
The Coffee Bean & Tea Leaf's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.
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The Coffee Bean & Tea Leaf Customer Service vs. Competitors
Compared to its competitors, The Coffee Bean & Tea Leaf's Customer Service score is rated right above Dunkin', and is preceded by Starbucks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Peet's Coffee & Tea | 4.1/5 |
| Starbucks | 4.1/5 |
| The Coffee Bean & Tea Leaf | 3.6/5 |
| Dunkin' | 3.4/5 |
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Customer Service for Other Food and Beverages Brands
In the Food and Beverages industry, The Coffee Bean & Tea Leaf's Customer Service score is rated right above McDonald's, and is preceded by PepsiCo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Starbucks | 4.1/5 |
| The Coca-Cola Company | 4/5 |
| Red Bull | 4/5 |
| Hershey Company | 3.9/5 |
| Mars | 3.9/5 |
| PepsiCo | 3.8/5 |
| The Coffee Bean & Tea Leaf | 3.6/5 |
| McDonald's | 3.6/5 |
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The Coffee Bean & Tea Leaf as an Employer
2.8/5
The Coffee Bean & Tea Leaf has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of The Coffee Bean & Tea Leaf
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Coffee Bean & Tea Leaf scored a 18 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of The Coffee Bean & Tea Leaf would recommend the brand to a friend. ENPS measures how likely The Coffee Bean & Tea Leaf employees would recommend working at The Coffee Bean & Tea Leaf to a friend.
Net Promoter Score
18
NPS Score
| 50% | Promoters |
|---|---|
| 18% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 35% | Promoters |
|---|---|
| 15% | Passive |
| 50% | Detractors |
Global Ranking Snapshot
The Coffee Bean & Tea Leaf is ranked #436 in the Global Top 100 Brands. It ranks just behind Princess Cruises and just ahead of Avon.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
434 |  | Squarespace |  | Anthony Casalena | Tech |
435 |  | Princess Cruises |  | Jan Swartz | Travel and Hospitality |
436 | | The Coffee Bean & Tea Leaf | | John Fuller | Food and Beverages |
437 |  | Avon |  | Angela Cretu | Fashion and Beauty |
438 |  | Speedway |  | Anthony Kenney | Retail |
439 |  | Texas Roadhouse |  | Jerry Morgan | Food and Beverages |
440 |  | Lids |  | Ken Kocher | Retail |
Food and Beverages Ranking Snapshot
The Coffee Bean & Tea Leaf is ranked #36 in the Food and Beverages Industry. It ranks just behind Outback Steakhouse and just ahead of Texas Roadhouse.
| RANK | COMPANY | Location | |
|---|---|---|---|
34 |  | Olive Garden | Orlando, FL |
35 |  | Outback Steakhouse | Tampa, FL |
36 | | The Coffee Bean & Tea Leaf | Los Angeles, CA |
37 | | Texas Roadhouse | Louisville, KY |
38 |  | Jersey Mike's Subs | Manasquan, NJ |
39 |  | Constellation Brands | Victor, NY |
40 |  | Pampered Chef | Addison, IL |
