15
NPS
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ezCater
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About ezCater's Brand
ezCater is an online catering marketplace allowing individuals to discover and order food from local caterers in the U.S.
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
ezCater CMO
David Meiselman
David has spent 25 years building awareness and driving demand for innovative technology products. Most recently, he was VP of Digital Marketing and Demand Generation at Actifio, during a period of tremendous growth for the company. He has built award-winning marketing teams at four technology companies. At The Hanover, he developed web and social media strategies for the $5 billion insurance company. At Transparent Language, David built an online community of over 4 million language learners. David is a frequent participant in Boston-area marketing events and has lectured on web and social strategies at Clark University and Intelligent.ly. David has a BA and an MA from Johns Hopkins University.
ezCater NPS
ezCater's Net Promoter Score (NPS) is a 15 with 47% Promoters, 21% Passives, and 32% Detractors. Net Promoter Score tracks whether ezCater's customers would recommend using the product based on a scale of -100 to 100.
ezCater Overall NPS
| 47% | Promoters |
|---|---|
| 21% | Passives |
| 32% | Detractors |
ezCater NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 39 | Aug 2023 | 39 |
Sep 2023 31 | Sep 2023 | 31 |
Oct 2023 28 | Oct 2023 | 28 |
Nov 2023 27 | Nov 2023 | 27 |
Jan 2024 13 | Jan 2024 | 13 |
Feb 2024 24 | Feb 2024 | 24 |
Mar 2024 14 | Mar 2024 | 14 |
Apr 2024 20 | Apr 2024 | 20 |
Jun 2024 16 | Jun 2024 | 16 |
Aug 2024 11 | Aug 2024 | 11 |
Oct 2024 12 | Oct 2024 | 12 |
Apr 2025 15 | Apr 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ezCater NPS by Gender
Female customers rated ezCater's NPS 67 points higher than Male customers.
Male
-34
ezCater's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
33
ezCater's NPS was rated 33 by Female customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
ezCater NPS by Ethnicity
ezCater's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
ezCater NPS by Age
ezCater's NPS was rated -34 points by customers ages 51-55 on Comparably.
ezCater NPS by Usage
ezCater's NPS was rated the highest by customers who have used ezCater's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 49 | Less than 1 Year | 49 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
ezCater Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of ezCater users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ezCater Customer Loyalty Score by Gender
Female customers rated ezCater's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ezCater.
Male
70%
Yes
Female
85%
Yes
ezCater Customer Loyalty Score by Ethnicity
ezCater's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ezCater.
100
out of 100
Caucasian
ezCater Customer Loyalty Score by Age
ezCater's Customer Loyalty score was rated 40% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ezCater.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 40% | 51-55 | 40% |
ezCater Customer Loyalty Score by Usage
ezCater's Customer Loyalty score was rated the highest by customers who have used ezCater's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ezCater Product Quality
3.5/5
ezCater has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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ezCater Product Information
ezCater’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.ezcater.com
- Company Size
- 501-1,000 Employees
Industry
Consumer Services
Food and Beverages
Marketplaces
Quick Insights into ezCater Product Quality
ezCater's Product Quality score was rated highest by customers who have used ezCater's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked ezCater Product Quality the Highest
Ranked ezCater Product Quality the Lowest
ezCater Product Quality Score by Gender
Female customers rated ezCater's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ezCater.
Male
3.5/5
Female
4.1/5
ezCater Product Quality Score by Ethnicity
ezCater's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ezCater.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
ezCater Product Quality Score by Age
ezCater's Product Quality score was rated 3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ezCater.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3 | 51-55 | 3 |
ezCater Product Quality Score by Usage
ezCater's Product Quality score was rated the highest by customers who have used ezCater's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ezCater Pricing
ezCater ROI & Value For Money
4/5
ezCater has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into ezCater ROI
ezCater's ROI score was rated highest by customers who have used ezCater's products/services for Less than 1 Year, and rated lowest by customers who have used ezCater's products/services for 1 to 2 Years.
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Ranked ezCater ROI the Highest
Ranked ezCater ROI the Lowest
ezCater ROI Score by Gender
Female customers rated ezCater's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ezCater.
Male
3.6/5
Female
3.7/5
ezCater ROI Score by Ethnicity
ezCater's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ezCater.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
ezCater ROI Score by Age
ezCater's ROI score was rated 3.1 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ezCater.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.1 | 51-55 | 3.1 |
ezCater ROI Score by Usage
ezCater's ROI score was rated the highest by customers who have used ezCater's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ezCater Customer Satisfaction (CSAT)
ezCater Customer Satisfaction (CSAT) Score
68 / 100
ezCater has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
32%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
14%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ezCater Customer Satisfaction
ezCater's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked ezCater Customer Satisfaction the Highest
Ranked ezCater Customer Satisfaction the Lowest
ezCater Customer Satisfaction Score by Gender
Female customers rated ezCater's Customer Satisfaction score 16 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ezCater.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
83 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
ezCater Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ezCater's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
ezCater Customer Satisfaction Score by Age
ezCater's Customer Satisfaction score was rated 33 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ezCater.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% |
ezCater Customer Satisfaction Score by Usage
ezCater's Customer Satisfaction score was rated 83 points by customers who have used ezCater's products/services for Less than 1 Year.
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ezCater Customer Service
3.8/5
ezCater has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About ezCater's Customer Service
Address
40 Water Street, Boston, MA 02109
Website
http://www.ezcater.com
Phone Number
800-488-1803
ezCater's Social Links
Quick Insights into ezCater Customer Service
ezCater's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked ezCater Customer Service the Highest
Ranked ezCater Customer Service the Lowest
ezCater Customer Service Score by Gender
Female customers rated ezCater's Customer Service score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ezCater.
Male
3/5
Female
4.1/5
ezCater Customer Service Score by Ethnicity
ezCater's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ezCater.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
ezCater Customer Service Score by Age
ezCater's Customer Service score was rated 2.8 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ezCater.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.8 | 51-55 | 2.8 |
ezCater Customer Service Score by Usage
ezCater's Customer Service score was rated the highest by customers who have used ezCater's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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ezCater as an Employer
4.7/5
ezCater has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ezCater scored a 15 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of ezCater would recommend the brand to a friend. ENPS measures how likely ezCater employees would recommend working at ezCater to a friend.
Net Promoter Score
15
NPS Score
| 47% | Promoters |
|---|---|
| 21% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 83% | Promoters |
|---|---|
| 9% | Passive |
| 8% | Detractors |
