25
NPS
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WinCo
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About WinCo's Brand
WinCo Foods operates a grocery store chain in Boise. Among its major competitors, WinCo is ranked in 2nd place for NPS while Costco is 1st, and Whole Foods Market is 3rd.
Brand at a Glance
84%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
WinCo Ranking
- #2 / 4 of its competitors
WinCo NPS
WinCo's Net Promoter Score (NPS) is a 25 with 57% Promoters, 11% Passives, and 32% Detractors. Net Promoter Score tracks whether WinCo's customers would recommend using the product based on a scale of -100 to 100.
WinCo Overall NPS
| 57% | Promoters |
|---|---|
| 11% | Passives |
| 32% | Detractors |
WinCo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 22 | Jan 2025 | 22 |
Feb 2025 22 | Feb 2025 | 22 |
Mar 2025 22 | Mar 2025 | 22 |
Apr 2025 22 | Apr 2025 | 22 |
May 2025 24 | May 2025 | 24 |
Jul 2025 24 | Jul 2025 | 24 |
Aug 2025 23 | Aug 2025 | 23 |
Sep 2025 23 | Sep 2025 | 23 |
Oct 2025 23 | Oct 2025 | 23 |
Nov 2025 23 | Nov 2025 | 23 |
Dec 2025 24 | Dec 2025 | 24 |
Jan 2026 24 | Jan 2026 | 24 |
How Other Brands Compare
WinCo is ranked second for NPS among its competitors. Costco and Whole Foods Market come in first and third, with Walmart coming in at #4.
WinCo |  Costco |  Whole Foods Market |  Walmart | |
| Global Ranking | #- | #1 | #68 | #104 |
| NPS | 25 | 50 | 19 | 7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $157.15B | - | $382.64B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WinCo NPS by Gender
Male customers rated WinCo's NPS 21 points higher than Female customers.
Male
27
WinCo's NPS was rated 27 by Male customers on Comparably.
57%
Promoters
13%
Passives
30%
Detractors
Female
6
WinCo's NPS was rated 6 by Female customers on Comparably.
46%
Promoters
14%
Passives
40%
Detractors
WinCo NPS by Ethnicity
WinCo's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 28 | Caucasian | 28 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander -18 | Asian or Pacific Islander | -18 |
Native American 0 | Native American | 0 |
Other -31 | Other | -31 |
WinCo NPS by Age
WinCo's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
WinCo NPS by Usage
WinCo's NPS was rated the highest by customers who have used WinCo's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 24 | 1 to 2 Years | 24 |
2 to 5 Years -9 | 2 to 5 Years | -9 |
5 to 10 Years 35 | 5 to 10 Years | 35 |
Over 10 Years 23 | Over 10 Years | 23 |
WinCo NPS vs. Competitors
Compared to its competitors, WinCo's NPS is rated right above Whole Foods Market, and is preceded by Costco.
| COMPANY | NPS Score | |
|---|---|---|
| Costco | 50 |
| WinCo | 25 |
| Whole Foods Market | 19 |
| Walmart | 7 |
 | Albertsons Companies | 3 |
 | Vee | N/A |
 | Giant Eagle | -5 |
 | Smart & Final | -6 |
 | Brookshire Grocery Company | -14 |
 | Fred Meyer | -19 |
WinCo Customer Reviews
Out of the 51 WinCo customer reviews 41 were positive and 10 were constructive. WinCo customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
WinCo Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of WinCo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WinCo Customer Loyalty Score by Gender
Female customers rated WinCo's Customer Loyalty score 5% higher than Male customers.
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Male
82%
Yes
Female
87%
Yes
WinCo Customer Loyalty Score by Ethnicity
WinCo's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WinCo.
86
out of 100
Caucasian
78
out of 100
Hispanic or Latino
85
out of 100
African American/Black
75
out of 100
Asian or Pacific Islander
100
out of 100
Native American
76
out of 100
Other
WinCo Customer Loyalty Score by Age
WinCo's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 72% | 18-25 | 72% |
26-30 87% | 26-30 | 87% |
31-35 70% | 31-35 | 70% |
36-40 89% | 36-40 | 89% |
41-45 81% | 41-45 | 81% |
46-50 79% | 46-50 | 79% |
51-55 91% | 51-55 | 91% |
56-60 81% | 56-60 | 81% |
61-65 84% | 61-65 | 84% |
66+ 91% | 66+ | 91% |
WinCo Customer Loyalty Score by Usage
WinCo's Customer Loyalty score was rated the highest by customers who have used WinCo's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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WinCo Customer Loyalty Score by Industry
WinCo's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Public Relations and Communications industry customers.
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WinCo Customer Loyalty vs. Competitors
Compared to its competitors, WinCo's Customer Loyalty score is rated right above Brookshire Grocery Company, and is preceded by Costco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| WinCo | 84% |
| Brookshire Grocery Company | 82% |
| Fred Meyer | 82% |
| Whole Foods Market | 78% |
| Smart & Final | 78% |
| Walmart | 76% |
| Giant Eagle | 75% |
| Albertsons Companies | 72% |
| Vee | N/A |
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WinCo Product Quality
3.6/5
WinCo has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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WinCo Product Information
WinCo’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated WinCo's product the highest. Reviewers from the Telecommunications industry rated WinCo the lowest at 3.6.
- Website
- http://wincofoods.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Food & Beverages
Quick Insights into WinCo Product Quality
WinCo's Product Quality score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Consumer Services industry.
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Ranked WinCo Product Quality the Highest
Ranked WinCo Product Quality the Lowest
WinCo Product Quality Score by Gender
Male customers rated WinCo's Product Quality score 0.3 stars higher than Female customers.
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Male
3.7/5
Female
3.4/5
WinCo Product Quality Score by Ethnicity
WinCo's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Native American 3.6 | Native American | 3.6 |
Other 2.7 | Other | 2.7 |
WinCo Product Quality Score by Age
WinCo's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 2.2 | 26-30 | 2.2 |
31-35 2.5 | 31-35 | 2.5 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.7 | 41-45 | 3.7 |
46-50 4 | 46-50 | 4 |
51-55 3.2 | 51-55 | 3.2 |
56-60 3.3 | 56-60 | 3.3 |
61-65 3.5 | 61-65 | 3.5 |
66+ 4.1 | 66+ | 4.1 |
WinCo Product Quality Score by Usage
WinCo's Product Quality score was rated the highest by customers who have used WinCo's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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WinCo Product Quality Score by Industry
WinCo's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Consumer Services industry customers.
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WinCo Product Quality vs. Competitors
Compared to its competitors, WinCo's Product Quality score is rated right above Albertsons Companies, and is preceded by Whole Foods Market.
| COMPANY | Product Quality Score | |
|---|---|---|
| Costco | 4.3/5 |
| Whole Foods Market | 4/5 |
| WinCo | 3.6/5 |
| Albertsons Companies | 3.6/5 |
| Walmart | 3.5/5 |
| Smart & Final | 3.3/5 |
| Giant Eagle | 3.2/5 |
| Fred Meyer | 3.1/5 |
| Brookshire Grocery Company | 2.9/5 |
| Vee | N/A |
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WinCo Pricing
WinCo ROI & Value For Money
3.8/5
WinCo has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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WinCo Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Consumer Services industry think that they had the lowest ROI from WinCo.
Quick Insights into WinCo ROI
WinCo's ROI score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers ages 26-30.
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Ranked WinCo ROI the Highest
Ranked WinCo ROI the Lowest
WinCo ROI Score by Gender
Male customers rated WinCo's ROI score 0.3 stars higher than Female customers.
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Male
4/5
Female
3.7/5
WinCo ROI Score by Ethnicity
WinCo's ROI score was rated the highest by Native American customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Native American 4.1 | Native American | 4.1 |
Other 2.9 | Other | 2.9 |
WinCo ROI Score by Age
WinCo's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 2.5 | 26-30 | 2.5 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.9 | 36-40 | 3.9 |
41-45 4 | 41-45 | 4 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3.6 | 56-60 | 3.6 |
61-65 3.7 | 61-65 | 3.7 |
66+ 4.5 | 66+ | 4.5 |
WinCo ROI Score by Usage
WinCo's ROI score was rated the highest by customers who have used WinCo's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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WinCo ROI Score by Industry
WinCo's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Consumer Services industry customers.
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WinCo Pricing vs. Competitors
Compared to its competitors, WinCo's ROI score is rated right above Whole Foods Market, and is preceded by Costco.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| WinCo | 3.8/5 |
| Whole Foods Market | 3.6/5 |
| Walmart | 3.5/5 |
| Albertsons Companies | 3.3/5 |
| Smart & Final | 3.2/5 |
| Fred Meyer | 2.9/5 |
| Brookshire Grocery Company | 2.9/5 |
| Giant Eagle | 2.8/5 |
| Vee | N/A |
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WinCo Customer Satisfaction (CSAT)
WinCo Customer Satisfaction (CSAT) Score
68 / 100
WinCo has an overall Customer Satisfaction score of 68 rated by its users and customers.
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Very Satisfied
47%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
5%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WinCo Customer Satisfaction
WinCo's Customer Satisfaction score was rated highest by customers from the Education industry, and rated lowest by customers ages 31-35.
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Ranked WinCo Customer Satisfaction the Highest
Ranked WinCo Customer Satisfaction the Lowest
WinCo Customer Satisfaction Score by Gender
Male customers rated WinCo's Customer Satisfaction score 16 points higher than Female customers.
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75 / 100
MaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 7% | |
Very Dissatisfied | 9% |
59 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 5% | |
Very Dissatisfied | 27% |
WinCo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WinCo's Customer Satisfaction (CSAT) score was rated 76% according to Caucasian users and customers.
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76 / 100
Very Satisfied
52%
Satisfied
24%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
6%
Very Dissatisfied
13%
CSAT according to Hispanic or Latino
WinCo's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
42%
Satisfied
8%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to African American/Black
WinCo's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
WinCo's Customer Satisfaction (CSAT) score was rated 54% according to Asian or Pacific Islander users and customers.
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54 / 100
Very Satisfied
27%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
37%
CSAT according to Native American
WinCo's Customer Satisfaction (CSAT) score was rated 75% according to Native American users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
WinCo's Customer Satisfaction (CSAT) score was rated 39% according to Other users and customers.
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39 / 100
Very Satisfied
28%
Satisfied
11%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
5%
Very Dissatisfied
39%
WinCo Customer Satisfaction Score by Age
WinCo's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of WinCo.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 79% | |||||||||||||||
| 26-30 | 43% | |||||||||||||||
| 31-35 | 36% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 73% | |||||||||||||||
| 46-50 | 69% | |||||||||||||||
| 51-55 | 58% | |||||||||||||||
| 56-60 | 42% | |||||||||||||||
| 61-65 | 75% | |||||||||||||||
| 66+ | 87% |
WinCo Customer Satisfaction Score by Usage
WinCo's Customer Satisfaction score was rated the highest by customers who have used WinCo's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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WinCo Customer Satisfaction Score by Industry
WinCo's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Hospitality industry customers.
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{
"title": "WinCo Customer Satisfaction Score by Industry",
"text": "WinCo's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Hospitality industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 79,
"stars": 0,
"csatScore": 79,
"text": "WinCo's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 79
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "WinCo's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "WinCo's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 80,
"stars": 0,
"csatScore": 80,
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"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "WinCo's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Construction",
"groupId": 510,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "WinCo's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Consulting",
"groupId": 511,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "WinCo's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "WinCo's Customer Satisfaction score is rated by Consumer Goods customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Education",
"groupId": 515,
"score": 91,
"stars": 0,
"csatScore": 91,
"text": "WinCo's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 91
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "WinCo's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 57
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "WinCo's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Hospitality",
"groupId": 523,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "WinCo's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Retail",
"groupId": 559,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "WinCo's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 86
},
{
"label": "Security and Investigations",
"groupId": 560,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "WinCo's Customer Satisfaction score is rated by Security and Investigations customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Transportation",
"groupId": 567,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "WinCo's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}WinCo Customer Satisfaction vs. Competitors
Compared to its competitors, WinCo's Customer Satisfaction score is rated right above Walmart, and is preceded by Costco.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Costco | 84% |
| WinCo | 68% |
| Walmart | 66% |
| Albertsons Companies | 65% |
| Whole Foods Market | 64% |
| Smart & Final | 55% |
| Giant Eagle | 49% |
| Fred Meyer | 47% |
| Brookshire Grocery Company | 40% |
| Vee | 0% |
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WinCo Customer Service
3.5/5
WinCo has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About WinCo's Customer Service
Address
Boise, ID United States of America
Website
http://wincofoods.com/
Quick Insights into WinCo Customer Service
WinCo's Customer Service score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Public Relations and Communications industry.
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Ranked WinCo Customer Service the Highest
Ranked WinCo Customer Service the Lowest
WinCo Customer Service Score by Gender
Male customers rated WinCo's Customer Service score 0.5 stars higher than Female customers.
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Male
3.6/5
Female
3.1/5
WinCo Customer Service Score by Ethnicity
WinCo's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Native American 3.2 | Native American | 3.2 |
Other 2.6 | Other | 2.6 |
WinCo Customer Service Score by Age
WinCo's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 2.2 | 26-30 | 2.2 |
31-35 2.8 | 31-35 | 2.8 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3.2 | 46-50 | 3.2 |
51-55 3 | 51-55 | 3 |
56-60 2.9 | 56-60 | 2.9 |
61-65 3.1 | 61-65 | 3.1 |
66+ 4.1 | 66+ | 4.1 |
WinCo Customer Service Score by Usage
WinCo's Customer Service score was rated the highest by customers who have used WinCo's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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WinCo Customer Service Score by Industry
WinCo's Customer Service score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Public Relations and Communications industry customers.
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WinCo Customer Service vs. Competitors
Compared to its competitors, WinCo's Customer Service score is rated right above Walmart, and is preceded by Albertsons Companies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Costco | 4.2/5 |
| Whole Foods Market | 3.8/5 |
| Albertsons Companies | 3.6/5 |
| WinCo | 3.5/5 |
| Walmart | 3.3/5 |
| Smart & Final | 3.3/5 |
| Giant Eagle | 3.2/5 |
| Fred Meyer | 3/5 |
| Brookshire Grocery Company | 2.8/5 |
| Vee | N/A |
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WinCo as an Employer
3.0/5
WinCo has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
WinCo scored a 25 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of WinCo would recommend the brand to a friend. ENPS measures how likely WinCo employees would recommend working at WinCo to a friend.
Net Promoter Score
25
NPS Score
| 57% | Promoters |
|---|---|
| 11% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 30% | Promoters |
|---|---|
| 16% | Passive |
| 54% | Detractors |
