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PNC is

Ranked

#54

Banking and Financial Services Brands

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PNC

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PNC is ranked #54 in Banking and Financial Services Brands

About PNC's Brand

At PNC, we work hard to provide the easiest way to bank and invest to help customers achieve financial well-being. PNC’s brand is ranked #693 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of PNC. When compared to other organizations within the Banking and Financial Services industry, PNC is ranked #54. Among its major competitors, PNC is ranked in 2nd place for NPS while Wells Fargo is 1st, and Bank of America is 3rd. Overall, PNC has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $74.38B

Brand at a Glance

81%

Customer Loyalty

3.1/5

Product Quality

3.1/5

Pricing

3.1/5

Customer Service

PNC CMO

David Thuma

David Thuma serves as the EVP, Chief Marketing Officer of PNC. David started at PNC in January of 2016. David currently resides in the Greater Pittsburgh Area.

PNC Ranking

PNC NPS

PNC's Net Promoter Score (NPS) is a 4 with 45% Promoters, 14% Passives, and 41% Detractors. Net Promoter Score tracks whether PNC's customers would recommend using the product based on a scale of -100 to 100.

PNC Overall NPS

NPS

45%	Promoters
14%	Passives
41%	Detractors

PNC NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 4	Dec 2024	4
Jan 2025 2	Jan 2025	2
Feb 2025 4	Feb 2025	4
Mar 2025 4	Mar 2025	4
Apr 2025 2	Apr 2025	2
May 2025 4	May 2025	4
Jun 2025 2	Jun 2025	2
Aug 2025 2	Aug 2025	2
Sep 2025 2	Sep 2025	2
Oct 2025 4	Oct 2025	4
Nov 2025 4	Nov 2025	4
Jan 2026 4	Jan 2026	4

How Other Brands Compare

PNC is ranked second for NPS among its competitors. Wells Fargo and Bank of America come in first and third, with M&T Bank coming in at #4. Among those competitors, it is the lowest valued company behind M&T Bank.

	PNC	Wells Fargo	Bank of America	M&T Bank
Global Ranking	#693	#139	#152	#-
NPS	4	7	2	-31
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	-
Valuation Updated every 24 hours for public companies	$74.38B	$156.41B	$298.80B	$340.69B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

PNC NPS by Gender

Male customers rated PNC's NPS 11 points higher than Female customers.

Male

-15

PNC's NPS was rated -15 by Male customers on Comparably.

37%

Promoters

11%

Passives

52%

Detractors

Female

-26

PNC's NPS was rated -26 by Female customers on Comparably.

32%

Promoters

10%

Passives

58%

Detractors

PNC NPS by Ethnicity

PNC's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -32	Caucasian	-32
Hispanic or Latino -12	Hispanic or Latino	-12
African American/Black 25	African American/Black	25
Asian or Pacific Islander 8	Asian or Pacific Islander	8
Other -57	Other	-57

PNC NPS by Age

PNC's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

62%

17%

21%

26-30

59%

11%

30%

31-35

46%

21%

33%

36-40

35%

10%

55%

41-45

53%

41%

46-50

33%

62%

51-55

23%

12%

65%

56-60

23%

12%

65%

61-65

14%

79%

66+

18%

77%

PNC NPS by Usage

PNC's NPS was rated the highest by customers who have used PNC's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -13	Less than 1 Year	-13
1 to 2 Years -19	1 to 2 Years	-19
2 to 5 Years 7	2 to 5 Years	7
5 to 10 Years -1	5 to 10 Years	-1
Over 10 Years -34	Over 10 Years	-34

PNC NPS vs. Competitors

Compared to its competitors, PNC's NPS is rated right above Bank of America, and is preceded by Wells Fargo.

COMPANY		NPS Score
	Wells Fargo	7
	PNC	4
	Bank of America	2
	U.S. Bank	-8
	M&T Bank	-31
	SunTrust Banks	-48
	BB&T Corporation	-63
	Citizens Financial Group	-68

PNC NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, PNC's NPS is rated right below USAA.

COMPANY		NPS Score
	Visa	32
	JPMorgan Chase & Co	31
	Mastercard	27
	Stripe	26
	Block	25
	American Express	18
	PayPal	9
	USAA	7
	PNC	4

PNC Customer Reviews

Out of the 49 PNC customer reviews 23 were positive and 26 were constructive. PNC customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

PNC Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of PNC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

PNC Customer Loyalty Score by Gender

Female customers rated PNC's Customer Loyalty score 3% higher than Male customers.

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Male

82%

Yes

Female

85%

Yes

PNC Customer Loyalty Score by Ethnicity

PNC's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

PNC Customer Loyalty Score by Age

PNC's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PNC.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 93%	18-25	93%
26-30 90%	26-30	90%
31-35 78%	31-35	78%
36-40 82%	36-40	82%
41-45 74%	41-45	74%
46-50 79%	46-50	79%
51-55 95%	51-55	95%
56-60 79%	56-60	79%
61-65 90%	61-65	90%
66+ 79%	66+	79%

PNC Customer Loyalty Score by Usage

PNC's Customer Loyalty score was rated the highest by customers who have used PNC's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	73%
1 to 2 Years	78%
2 to 5 Years	82%
5 to 10 Years	82%
Over 10 Years	93%

PNC Customer Loyalty Score by Industry

PNC's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	81%
Accounting	90%
Aerospace and Aviation	70%
Architecture and Planning	49%
Arts and Entertainment	100%
Banking and Financial Services	83%
Business and Consumer Services	80%
Chemicals	70%
Construction	80%
Consulting	100%
Education	93%
Healthcare, Hospitals and Medicine	93%
Insurance	100%
Legal	90%
Marketing, Advertising and Research	70%
Non-Profit	100%
Energy and Manufacturing	70%
Professional Services	70%
Real Estate	100%
Retail	87%

PNC Customer Loyalty vs. Competitors

Compared to its competitors, PNC's Customer Loyalty score is rated right above Bank of America.

COMPANY		Customer Loyalty Score
	PNC	81%
	Bank of America	80%
	SunTrust Banks	79%
	U.S. Bank	78%
	M&T Bank	76%
	BB&T Corporation	75%
	Wells Fargo	71%
	Citizens Financial Group	71%

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Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, PNC's Customer Loyalty score is rated right above PayPal, and is preceded by JPMorgan Chase & Co.

COMPANY		Customer Loyalty Score
	USAA	87%
	American Express	85%
	Visa	84%
	JPMorgan Chase & Co	83%
	PNC	81%
	PayPal	79%
	Mastercard	78%
	Stripe	77%
	Block	76%

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PNC Product Quality

3.1/5

PNC has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

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PNC Product Information

PNC’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated PNC's product the highest. Reviewers from the Tech industry rated PNC the lowest at 3.4.

Website: https://www.pnc.com

Company Size: 10,000+ Employees

Industry

Banking and Financial Services

Quick Insights into PNC Product Quality

PNC's Product Quality score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Construction industry.

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Ranked PNC Product Quality the Highest

Non-Profit	4.6
18-25	4
African American/Black	3.6

Ranked PNC Product Quality the Lowest

Other	2.2
66+	1.9
Construction	1.6

PNC Product Quality Score by Gender

Male customers rated PNC's Product Quality score 0.2 stars higher than Female customers.

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Male

2.9/5

Female

2.7/5

PNC Product Quality Score by Ethnicity

PNC's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 3.2	Hispanic or Latino	3.2
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 2.2	Other	2.2

PNC Product Quality Score by Age

PNC's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4	18-25	4
26-30 3.8	26-30	3.8
31-35 3.3	31-35	3.3
36-40 3	36-40	3
41-45 3.7	41-45	3.7
46-50 2.7	46-50	2.7
51-55 2.7	51-55	2.7
56-60 2.5	56-60	2.5
61-65 1.9	61-65	1.9
66+ 1.9	66+	1.9

PNC Product Quality Score by Usage

PNC's Product Quality score was rated the highest by customers who have used PNC's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.5
1 to 2 Years	3
2 to 5 Years	3.5
5 to 10 Years	3.2
Over 10 Years	2.6

PNC Product Quality Score by Industry

PNC's Product Quality score was rated the highest by Non-Profit industry customers, and the lowest by Construction industry customers.

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Tech	3.4
Accounting	3.9
Aerospace and Aviation	3
Architecture and Planning	4.2
Arts and Entertainment	4.2
Banking and Financial Services	3.3
Business and Consumer Services	2.8
Chemicals	3.8
Construction	1.6
Consulting	3.5
Education	2.5
Healthcare, Hospitals and Medicine	1.9
Insurance	3.9
Legal	2.4
Marketing, Advertising and Research	2.3
Non-Profit	4.6
Energy and Manufacturing	2
Professional Services	2
Real Estate	2.7
Retail	2.5

PNC Product Quality vs. Competitors

Compared to its competitors, PNC's Product Quality score is rated right above U.S. Bank, and is preceded by Wells Fargo.

COMPANY		Product Quality Score
	Bank of America	3.5/5
	Wells Fargo	3.4/5
	PNC	3.1/5
	U.S. Bank	2.8/5
	M&T Bank	2.4/5
	SunTrust Banks	2.1/5
	BB&T Corporation	1.7/5
	Citizens Financial Group	1.5/5

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Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, PNC's Product Quality score is rated right below USAA.

COMPANY		Product Quality Score
	Visa	4.1/5
	JPMorgan Chase & Co	4/5
	Mastercard	4/5
	Stripe	3.8/5
	Block	3.6/5
	American Express	3.5/5
	PayPal	3.5/5
	USAA	3.3/5
	PNC	3.1/5

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PNC Pricing

PNC ROI & Value For Money

3.1/5

PNC has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.

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PNC Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Construction industry think that they had the lowest ROI from PNC.

Quick Insights into PNC ROI

PNC's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Energy and Manufacturing industry.

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Ranked PNC ROI the Highest

Arts and Entertainment	4.3
18-25	3.8
African American/Black	3.6

Ranked PNC ROI the Lowest

Other	2.2
66+	1.8
Energy and Manufacturing	1.5

PNC ROI Score by Gender

Male customers rated PNC's ROI score 0.2 stars higher than Female customers.

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Male

2.8/5

Female

2.6/5

PNC ROI Score by Ethnicity

PNC's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.4	Caucasian	2.4
Hispanic or Latino 3.1	Hispanic or Latino	3.1
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Other 2.2	Other	2.2

PNC ROI Score by Age

PNC's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 3.5	26-30	3.5
31-35 3.3	31-35	3.3
36-40 2.9	36-40	2.9
41-45 3.5	41-45	3.5
46-50 2.6	46-50	2.6
51-55 2.6	51-55	2.6
56-60 1.9	56-60	1.9
61-65 2	61-65	2
66+ 1.8	66+	1.8

PNC ROI Score by Usage

PNC's ROI score was rated the highest by customers who have used PNC's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.5
1 to 2 Years	2.7
2 to 5 Years	3.4
5 to 10 Years	3.2
Over 10 Years	2.4

PNC ROI Score by Industry

PNC's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Energy and Manufacturing industry customers.

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Tech	3.2
Accounting	3.8
Aerospace and Aviation	3.4
Architecture and Planning	3.8
Arts and Entertainment	4.3
Banking and Financial Services	3.1
Business and Consumer Services	2.5
Chemicals	2.8
Construction	1.5
Consulting	2.6
Education	2.3
Healthcare, Hospitals and Medicine	1.9
Insurance	3.6
Legal	2
Marketing, Advertising and Research	2.6
Non-Profit	4.1
Energy and Manufacturing	1.5
Professional Services	1.8
Real Estate	2.2
Retail	2.5

PNC Pricing vs. Competitors

Compared to its competitors, PNC's ROI score is rated right above U.S. Bank, and is preceded by Bank of America.

COMPANY		Pricing Score
	Wells Fargo	3.4/5
	Bank of America	3.3/5
	PNC	3.1/5
	U.S. Bank	2.8/5
	M&T Bank	2.3/5
	SunTrust Banks	1.9/5
	BB&T Corporation	1.7/5
	Citizens Financial Group	1.7/5

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ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, PNC's ROI score is rated right below USAA.

COMPANY		Pricing Score
	Visa	3.9/5
	JPMorgan Chase & Co	3.9/5
	Mastercard	3.9/5
	Stripe	3.7/5
	Block	3.6/5
	PayPal	3.4/5
	American Express	3.3/5
	USAA	3.2/5
	PNC	3.1/5

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PNC Customer Satisfaction (CSAT)

PNC Customer Satisfaction (CSAT) Score

53 / 100

PNC has an overall Customer Satisfaction score of 53 rated by its users and customers.

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Very Satisfied	31%
Satisfied	22%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	10%
Very Dissatisfied	28%

Very Satisfied

31%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

28%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into PNC Customer Satisfaction

PNC's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Real Estate industry.

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Ranked PNC Customer Satisfaction the Highest

Arts and Entertainment	100%
18-25	78%
African American/Black	69%

Ranked PNC Customer Satisfaction the Lowest

Other	28%
61-65	19%
Real Estate	0%

PNC Customer Satisfaction Score by Gender

Male customers rated PNC's Customer Satisfaction score 8 points higher than Female customers.

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50 / 100

Male

	Very Satisfied	29%
	Satisfied	21%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	11%
	Very Dissatisfied	31%

42 / 100

Female

	Very Satisfied	27%
	Satisfied	15%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	9%
	Very Dissatisfied	43%

PNC Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

PNC's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.

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43 / 100

Very Satisfied	24%
Satisfied	19%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	13%
Very Dissatisfied	41%

Very Satisfied

24%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

41%

CSAT according to Hispanic or Latino

PNC's Customer Satisfaction (CSAT) score was rated 51% according to Hispanic or Latino users and customers.

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51 / 100

Very Satisfied	38%
Satisfied	13%
Neither Satisfied nor Dissatisfied	18%
Dissatisfied	0%
Very Dissatisfied	31%

Very Satisfied

38%

Satisfied

13%

Neither Satisfied nor Dissatisfied

18%

Dissatisfied

Very Dissatisfied

31%

CSAT according to African American/Black

PNC's Customer Satisfaction (CSAT) score was rated 69% according to African American/Black users and customers.

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69 / 100

Very Satisfied	54%
Satisfied	15%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	8%
Very Dissatisfied	19%

Very Satisfied

54%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

19%

CSAT according to Asian or Pacific Islander

PNC's Customer Satisfaction (CSAT) score was rated 59% according to Asian or Pacific Islander users and customers.

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59 / 100

Very Satisfied	32%
Satisfied	27%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	27%

Very Satisfied

32%

Satisfied

27%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

27%

CSAT according to Other

PNC's Customer Satisfaction (CSAT) score was rated 28% according to Other users and customers.

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28 / 100

Very Satisfied	14%
Satisfied	14%
Neither Satisfied nor Dissatisfied	22%
Dissatisfied	14%
Very Dissatisfied	36%

Very Satisfied

14%

Satisfied

14%

Neither Satisfied nor Dissatisfied

22%

Dissatisfied

14%

Very Dissatisfied

36%

PNC Customer Satisfaction Score by Age

PNC's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

78%

26-30

65%

31-35

47%

36-40

44%

41-45

67%

46-50

42%

51-55

56%

56-60

44%

61-65

19%

66+

27%

PNC Customer Satisfaction Score by Usage

PNC's Customer Satisfaction score was rated the highest by customers who have used PNC's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	38
1 to 2 Years	44
2 to 5 Years	60
5 to 10 Years	48
Over 10 Years	43

PNC Customer Satisfaction Score by Industry

PNC's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Real Estate industry customers.

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{
	"title": "PNC Customer Satisfaction Score by Industry",
	"text": "PNC's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Real Estate industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 53,
			"stars": 0,
			"csatScore": 53,
			"text": "PNC's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 53
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 79,
			"stars": 0,
			"csatScore": 79,
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			"scoreClassName": "",
			"scoreLabel": 79
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 38,
			"stars": 0,
			"csatScore": 38,
			"text": "PNC's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 38
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
			"text": "PNC's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 83
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "PNC's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 53,
			"stars": 0,
			"csatScore": 53,
			"text": "PNC's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 53
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "PNC's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "PNC's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 27,
			"stars": 0,
			"csatScore": 27,
			"text": "PNC's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 27
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "PNC's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 45,
			"stars": 0,
			"csatScore": 45,
			"text": "PNC's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 45
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "PNC's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "PNC's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "PNC's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		}
	]
}

Tech	53
Accounting	79
Aerospace and Aviation	38
Architecture and Planning	83
Arts and Entertainment	100
Banking and Financial Services	53
Business and Consumer Services	60
Construction	33
Education	27
Healthcare, Hospitals and Medicine	20
Legal	45
Energy and Manufacturing	33
Real Estate	0
Retail	34

PNC Customer Satisfaction vs. Competitors

Compared to its competitors, PNC's Customer Satisfaction score is rated right above U.S. Bank, and is preceded by Wells Fargo.

COMPANY		Customer Satisfaction (CSAT) Score
	Bank of America	70%
	Wells Fargo	60%
	PNC	53%
	U.S. Bank	52%
	M&T Bank	34%
	SunTrust Banks	26%
	BB&T Corporation	18%
	Citizens Financial Group	18%

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Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, PNC's Customer Satisfaction score is rated right above USAA, and is preceded by American Express.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Mastercard	79%
	JPMorgan Chase & Co	77%
	Stripe	68%
	PayPal	64%
	Block	63%
	American Express	62%
	PNC	53%
	USAA	30%

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PNC Customer Service

3.1/5

PNC has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About PNC's Customer Service

Address

300 Fifth Ave, Pittsburgh, PA 15222

Website

https://www.pnc.com

PNC's Social Links

Quick Insights into PNC Customer Service

PNC's Customer Service score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Real Estate industry.

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Ranked PNC Customer Service the Highest

Non-Profit	5
18-25	4.1
African American/Black	3.8

Ranked PNC Customer Service the Lowest

Less than 1 Year	2.4
66+	1.8
Real Estate	1.5

PNC Customer Service Score by Gender

Male customers rated PNC's Customer Service score 0.1 stars higher than Female customers.

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Male

2.8/5

Female

2.7/5

PNC Customer Service Score by Ethnicity

PNC's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.4	Caucasian	2.4
Hispanic or Latino 3	Hispanic or Latino	3
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 2.5	Other	2.5

PNC Customer Service Score by Age

PNC's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
26-30 3.8	26-30	3.8
31-35 3.4	31-35	3.4
36-40 2.9	36-40	2.9
41-45 3.4	41-45	3.4
46-50 2.6	46-50	2.6
51-55 2.7	51-55	2.7
56-60 2.1	56-60	2.1
61-65 2	61-65	2
66+ 1.8	66+	1.8

PNC Customer Service Score by Usage

PNC's Customer Service score was rated the highest by customers who have used PNC's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.4
1 to 2 Years	2.9
2 to 5 Years	3.4
5 to 10 Years	3.2
Over 10 Years	2.6

PNC Customer Service Score by Industry

PNC's Customer Service score was rated the highest by Non-Profit industry customers, and the lowest by Real Estate industry customers.

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Tech	3.4
Accounting	4
Aerospace and Aviation	3.6
Architecture and Planning	3.7
Arts and Entertainment	4.1
Banking and Financial Services	3.2
Business and Consumer Services	2.8
Chemicals	3.1
Construction	1.8
Consulting	3.3
Education	2.4
Healthcare, Hospitals and Medicine	1.8
Insurance	3.6
Legal	1.9
Marketing, Advertising and Research	2.6
Non-Profit	5
Energy and Manufacturing	2
Professional Services	2
Real Estate	1.5
Retail	3.2

PNC Customer Service vs. Competitors

Compared to its competitors, PNC's Customer Service score is rated right above U.S. Bank, and is preceded by Bank of America.

COMPANY		Customer Service Score
	Wells Fargo	3.5/5
	Bank of America	3.4/5
	PNC	3.1/5
	U.S. Bank	2.9/5
	M&T Bank	2.2/5
	SunTrust Banks	1.9/5
	Citizens Financial Group	1.7/5
	BB&T Corporation	1.6/5

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Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, PNC's Customer Service score is rated right below PayPal.

COMPANY		Customer Service Score
	Visa	4/5
	JPMorgan Chase & Co	4/5
	Mastercard	3.9/5
	Stripe	3.6/5
	Block	3.4/5
	American Express	3.4/5
	USAA	3.3/5
	PayPal	3.3/5
	PNC	3.1/5

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PNC as an Employer

3.6/5

PNC has a 3.6/5 stars for its overall company culture rated by their employees

top

35%

CEO of PNC

William Demchak

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

PNC scored a 4 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of PNC would recommend the brand to a friend. ENPS measures how likely PNC employees would recommend working at PNC to a friend.

Net Promoter Score

NPS Score

45%	Promoters
14%	Passive
41%	Detractors

Employee Net Promoter Score

eNPS Score

40%	Promoters
22%	Passive
38%	Detractors

Global Ranking Snapshot

PNC is ranked #693 in the Global Top 100 Brands. It ranks just behind Scripps Health and just ahead of Willis Towers Watson.

RANK			INDUSTRY
691	Giant Eagle	Laura Karet	Food and Beverages
692	Scripps Health	Chris Gorder	Health and Wellness
693	PNC	William Demchak	Banking and Financial Services
694	Willis Towers Watson	John Haley	Banking and Financial Services
695	Robert Half	Harold Messmer	Business and Consumer Services
696	Belkin International	Chet Pipkin	Consumer Goods
697	Pressed Juicery	Hayden Slater	Food and Beverages

Banking and Financial Services Ranking Snapshot

PNC is ranked #54 in the Banking and Financial Services Industry. It ranks just behind Northern Trust and just ahead of Willis Towers Watson.

RANK		Location
52	The Hartford	Hartford, CT
53	Northern Trust	Chicago, IL
54	PNC	Pittsburgh, PA
55	Willis Towers Watson	London
56	Robert Half	Menlo Park, CA
57	Citadel	Miami, FL
58	Prologis	San Francisco, CA