-31
NPS
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M&T Bank
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About M&T Bank's Brand
Among its major competitors, M&T Bank is ranked in 7th place for NPS while Td Bank is 1st, and PNC is 2nd.Their current market cap is $340.69B
Brand at a Glance
76%
Customer Loyalty
2.4/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
M&T Bank CMO
Peter Eliopoulos
Peter Eliopoulos serves as the Chief Marketing Officer, Office of Customer Advocate of M&T Bank. Peter started at M&T Bank in June of 2007. Peter currently resides in Greater New York City Area.
M&T Bank Ranking
- #4 / 4 of its competitors
M&T Bank NPS
M&T Bank's Net Promoter Score (NPS) is a -31 with 29% Promoters, 11% Passives, and 60% Detractors. Net Promoter Score tracks whether M&T Bank's customers would recommend using the product based on a scale of -100 to 100.
M&T Bank Overall NPS
| 29% | Promoters |
|---|---|
| 11% | Passives |
| 60% | Detractors |
M&T Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -30 | Feb 2025 | -30 |
Mar 2025 -32 | Mar 2025 | -32 |
Apr 2025 -32 | Apr 2025 | -32 |
May 2025 -32 | May 2025 | -32 |
Jun 2025 -32 | Jun 2025 | -32 |
Jul 2025 -32 | Jul 2025 | -32 |
Aug 2025 -32 | Aug 2025 | -32 |
Sep 2025 -32 | Sep 2025 | -32 |
Oct 2025 -32 | Oct 2025 | -32 |
Nov 2025 -33 | Nov 2025 | -33 |
Dec 2025 -32 | Dec 2025 | -32 |
Jan 2026 -32 | Jan 2026 | -32 |
How Other Brands Compare
M&T Bank is ranked #4 for NPS among its competitors. Td Bank and PNC come in first and second, with Bank of America coming in at third. Among those competitors, it is the most valued company.
M&T Bank |  Bank of America |  PNC |  Td Bank | |
| Global Ranking | #- | #152 | #693 | #- |
| NPS | -31 | 2 | 4 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $340.69B | $298.80B | $74.38B | $121.22B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
M&T Bank NPS by Gender
Female customers rated M&T Bank's NPS 15 points higher than Male customers.
Male
-64
M&T Bank's NPS was rated -64 by Male customers on Comparably.
13%
Promoters
10%
Passives
77%
Detractors
Female
-49
M&T Bank's NPS was rated -49 by Female customers on Comparably.
19%
Promoters
13%
Passives
68%
Detractors
M&T Bank NPS by Ethnicity
M&T Bank's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -71 | Caucasian | -71 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Native American -25 | Native American | -25 |
Other -57 | Other | -57 |
M&T Bank NPS by Age
M&T Bank's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
M&T Bank NPS by Usage
M&T Bank's NPS was rated the highest by customers who have used M&T Bank's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years -54 | 1 to 2 Years | -54 |
2 to 5 Years -28 | 2 to 5 Years | -28 |
5 to 10 Years -73 | 5 to 10 Years | -73 |
Over 10 Years -58 | Over 10 Years | -58 |
M&T Bank NPS vs. Competitors
Compared to its competitors, M&T Bank's NPS is rated right above First Horizon, and is preceded by KeyBank.
| COMPANY | NPS Score | |
|---|---|---|
| Td Bank | 15 |
| PNC | 4 |
| Bank of America | 2 |
 | Community Trust Bancorp | 0 |
 | U.S. Bank | -8 |
 | KeyBank | -26 |
| M&T Bank | -31 |
 | First Horizon | -34 |
M&T Bank Customer Reviews
Out of the 15 M&T Bank customer reviews 5 were positive and 10 were constructive. M&T Bank customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
M&T Bank Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of M&T Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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M&T Bank Customer Loyalty Score by Gender
Female customers rated M&T Bank's Customer Loyalty score 3% higher than Male customers.
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Male
75%
Yes
Female
78%
Yes
M&T Bank Customer Loyalty Score by Ethnicity
M&T Bank's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of M&T Bank.
76
out of 100
Caucasian
66
out of 100
Hispanic or Latino
91
out of 100
African American/Black
46
out of 100
Asian or Pacific Islander
100
out of 100
Native American
81
out of 100
Other
M&T Bank Customer Loyalty Score by Age
M&T Bank's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 100% | 31-35 | 100% |
36-40 73% | 36-40 | 73% |
41-45 85% | 41-45 | 85% |
46-50 82% | 46-50 | 82% |
51-55 67% | 51-55 | 67% |
56-60 88% | 56-60 | 88% |
61-65 68% | 61-65 | 68% |
66+ 73% | 66+ | 73% |
M&T Bank Customer Loyalty Score by Usage
M&T Bank's Customer Loyalty score was rated the highest by customers who have used M&T Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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M&T Bank Customer Loyalty Score by Industry
M&T Bank's Customer Loyalty score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Government and Public Policy industry customers.
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M&T Bank Customer Loyalty vs. Competitors
Compared to its competitors, M&T Bank's Customer Loyalty score is rated right above KeyBank, and is preceded by Td Bank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PNC | 81% |
| Bank of America | 80% |
| U.S. Bank | 78% |
| Td Bank | 76% |
| M&T Bank | 76% |
| KeyBank | 69% |
| First Horizon | 55% |
| Community Trust Bancorp | 10% |
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M&T Bank Product Quality
2.4/5
M&T Bank has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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M&T Bank Product Information
M&T Bank’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated M&T Bank's product the highest. Reviewers from the Consulting industry rated M&T Bank the lowest at 1.5.
- Website
- http://www.mtb.com
- Company Size
- 10,000+ Employees
Industry
Banking and Financial Services
Quick Insights into M&T Bank Product Quality
M&T Bank's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.
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Ranked M&T Bank Product Quality the Highest
Ranked M&T Bank Product Quality the Lowest
M&T Bank Product Quality Score by Gender
Male customers rated M&T Bank's Product Quality score 0.1 stars higher than Female customers.
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Male
2.1/5
Female
2/5
M&T Bank Product Quality Score by Ethnicity
M&T Bank's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of M&T Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Native American 3 | Native American | 3 |
Other 2.1 | Other | 2.1 |
M&T Bank Product Quality Score by Age
M&T Bank's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
31-35 3.4 | 31-35 | 3.4 |
36-40 2.2 | 36-40 | 2.2 |
41-45 1.8 | 41-45 | 1.8 |
46-50 3.1 | 46-50 | 3.1 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
M&T Bank Product Quality Score by Usage
M&T Bank's Product Quality score was rated the highest by customers who have used M&T Bank's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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M&T Bank Product Quality Score by Industry
M&T Bank's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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M&T Bank Product Quality vs. Competitors
Compared to its competitors, M&T Bank's Product Quality score is rated right below KeyBank.
| COMPANY | Product Quality Score | |
|---|---|---|
| Td Bank | 3.6/5 |
| Bank of America | 3.5/5 |
| PNC | 3.1/5 |
| First Horizon | 3/5 |
| U.S. Bank | 2.8/5 |
| Community Trust Bancorp | 2.5/5 |
| KeyBank | 2.4/5 |
| M&T Bank | 2.4/5 |
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M&T Bank Pricing
M&T Bank ROI & Value For Money
2.3/5
M&T Bank has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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M&T Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Government and Public Policy industry think that they had the lowest ROI from M&T Bank.
Quick Insights into M&T Bank ROI
M&T Bank's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.
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Ranked M&T Bank ROI the Highest
Ranked M&T Bank ROI the Lowest
M&T Bank ROI Score by Gender
M&T Bank's ROI score was rated 2 by both Female and Male customers on Comparably.
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Male
2/5
Female
2/5
M&T Bank ROI Score by Ethnicity
M&T Bank's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of M&T Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Native American 2.7 | Native American | 2.7 |
Other 1.9 | Other | 1.9 |
M&T Bank ROI Score by Age
M&T Bank's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
31-35 2.9 | 31-35 | 2.9 |
36-40 2.3 | 36-40 | 2.3 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.6 | 46-50 | 2.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
M&T Bank ROI Score by Usage
M&T Bank's ROI score was rated the highest by customers who have used M&T Bank's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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M&T Bank ROI Score by Industry
M&T Bank's ROI score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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M&T Bank Pricing vs. Competitors
Compared to its competitors, M&T Bank's ROI score is rated right below KeyBank.
| COMPANY | Pricing Score | |
|---|---|---|
| Community Trust Bancorp | 4/5 |
| Td Bank | 3.7/5 |
| Bank of America | 3.3/5 |
| First Horizon | 3.2/5 |
| PNC | 3.1/5 |
| U.S. Bank | 2.8/5 |
| KeyBank | 2.3/5 |
| M&T Bank | 2.3/5 |
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M&T Bank Customer Satisfaction (CSAT)
M&T Bank Customer Satisfaction (CSAT) Score
34 / 100
M&T Bank has an overall Customer Satisfaction score of 34 rated by its users and customers.
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Very Satisfied
21%
Satisfied
13%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
13%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into M&T Bank Customer Satisfaction
M&T Bank's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.
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Ranked M&T Bank Customer Satisfaction the Highest
Ranked M&T Bank Customer Satisfaction the Lowest
M&T Bank Customer Satisfaction Score by Gender
Female customers rated M&T Bank's Customer Satisfaction score 2 points higher than Male customers.
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25 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 22% | |
Very Dissatisfied | 47% |
27 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 5% | |
Very Dissatisfied | 64% |
M&T Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
M&T Bank's Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.
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24 / 100
Very Satisfied
15%
Satisfied
9%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
17%
Very Dissatisfied
54%
CSAT according to Hispanic or Latino
M&T Bank's Customer Satisfaction (CSAT) score was rated 12% according to Hispanic or Latino users and customers.
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12 / 100
Very Satisfied
0%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
88%
CSAT according to African American/Black
M&T Bank's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
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60 / 100
Very Satisfied
50%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
30%
CSAT according to Asian or Pacific Islander
M&T Bank's Customer Satisfaction (CSAT) score was rated 20% according to Asian or Pacific Islander users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
40%
Very Dissatisfied
20%
CSAT according to Native American
M&T Bank's Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
M&T Bank's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
75%
M&T Bank Customer Satisfaction Score by Age
M&T Bank's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 80% | |||||||||||||||
| 51-55 | 9% | |||||||||||||||
| 56-60 | 26% | |||||||||||||||
| 61-65 | 12% | |||||||||||||||
| 66+ | 21% |
M&T Bank Customer Satisfaction Score by Usage
M&T Bank's Customer Satisfaction score was rated the highest by customers who have used M&T Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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M&T Bank Customer Satisfaction Score by Industry
M&T Bank's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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"title": "M&T Bank Customer Satisfaction Score by Industry",
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}M&T Bank Customer Satisfaction vs. Competitors
Compared to its competitors, M&T Bank's Customer Satisfaction score is rated right above Community Trust Bancorp, and is preceded by KeyBank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Td Bank | 71% |
| Bank of America | 70% |
| PNC | 53% |
| U.S. Bank | 52% |
| KeyBank | 37% |
| M&T Bank | 34% |
| Community Trust Bancorp | 0% |
| First Horizon | 0% |
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M&T Bank Customer Service
2.2/5
M&T Bank has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About M&T Bank's Customer Service
Address
100 North Tryon Street, Buffalo, NY
Website
http://www.mtb.com
Phone Number
(800) 724-2440
M&T Bank's Social Links
Quick Insights into M&T Bank Customer Service
M&T Bank's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.
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Ranked M&T Bank Customer Service the Highest
Ranked M&T Bank Customer Service the Lowest
M&T Bank Customer Service Score by Gender
Male customers rated M&T Bank's Customer Service score 0.1 stars higher than Female customers.
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Male
2/5
Female
1.9/5
M&T Bank Customer Service Score by Ethnicity
M&T Bank's Customer Service score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Native American 2.5 | Native American | 2.5 |
Other 1.8 | Other | 1.8 |
M&T Bank Customer Service Score by Age
M&T Bank's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.9 | 18-25 | 4.9 |
31-35 3.6 | 31-35 | 3.6 |
36-40 2 | 36-40 | 2 |
41-45 2.6 | 41-45 | 2.6 |
46-50 3.5 | 46-50 | 3.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
M&T Bank Customer Service Score by Usage
M&T Bank's Customer Service score was rated the highest by customers who have used M&T Bank's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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M&T Bank Customer Service Score by Industry
M&T Bank's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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M&T Bank Customer Service vs. Competitors
Compared to its competitors, M&T Bank's Customer Service score is rated right below KeyBank.
| COMPANY | Customer Service Score | |
|---|---|---|
| Td Bank | 3.8/5 |
| Bank of America | 3.4/5 |
| PNC | 3.1/5 |
| U.S. Bank | 2.9/5 |
| First Horizon | 2.8/5 |
| Community Trust Bancorp | 2.5/5 |
| KeyBank | 2.4/5 |
| M&T Bank | 2.2/5 |
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M&T Bank as an Employer
3.0/5
M&T Bank has a 3.0/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
M&T Bank scored a -31 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of M&T Bank would recommend the brand to a friend. ENPS measures how likely M&T Bank employees would recommend working at M&T Bank to a friend.
Net Promoter Score
-31
NPS Score
| 29% | Promoters |
|---|---|
| 11% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 37% | Promoters |
|---|---|
| 19% | Passive |
| 44% | Detractors |
