30
NPS
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Eurofins Scientific
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About Eurofins Scientific's Brand
Eurofins providing testing and support services to the pharmaceutical, food, environmental and consumer products industries.
Brand at a Glance
70%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4/5
Customer Service
Eurofins Scientific NPS
Eurofins Scientific's Net Promoter Score (NPS) is a 30 with 54% Promoters, 22% Passives, and 24% Detractors. Net Promoter Score tracks whether Eurofins Scientific's customers would recommend using the product based on a scale of -100 to 100.
Eurofins Scientific Overall NPS
| 54% | Promoters |
|---|---|
| 22% | Passives |
| 24% | Detractors |
Eurofins Scientific NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 33 | Nov 2022 | 33 |
Jan 2023 31 | Jan 2023 | 31 |
Sep 2023 31 | Sep 2023 | 31 |
Oct 2023 31 | Oct 2023 | 31 |
Dec 2023 33 | Dec 2023 | 33 |
Mar 2024 32 | Mar 2024 | 32 |
Apr 2024 29 | Apr 2024 | 29 |
May 2024 26 | May 2024 | 26 |
Oct 2024 26 | Oct 2024 | 26 |
Jan 2025 26 | Jan 2025 | 26 |
Apr 2025 27 | Apr 2025 | 27 |
Jun 2025 29 | Jun 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eurofins Scientific NPS by Gender
Male customers rated Eurofins Scientific's NPS 3 points higher than Female customers.
Male
17
Eurofins Scientific's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
14
Eurofins Scientific's NPS was rated 14 by Female customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Eurofins Scientific NPS by Ethnicity
Eurofins Scientific's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black 20 | African American/Black | 20 |
Eurofins Scientific NPS by Age
Eurofins Scientific's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Eurofins Scientific NPS by Usage
Eurofins Scientific's NPS was rated the highest by customers who have used Eurofins Scientific's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
Over 10 Years 34 | Over 10 Years | 34 |
Eurofins Scientific Customer Reviews
Out of the 2 Eurofins Scientific customer reviews 2 were positive and 0 were constructive. Eurofins Scientific customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Eurofins Scientific Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Eurofins Scientific users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eurofins Scientific Customer Loyalty Score by Gender
Male customers rated Eurofins Scientific's Customer Loyalty score 9% higher than Female customers.
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Male
70%
Yes
Female
61%
Yes
Eurofins Scientific Customer Loyalty Score by Ethnicity
Eurofins Scientific's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Eurofins Scientific.
40
out of 100
Caucasian
46
out of 100
African American/Black
Eurofins Scientific Customer Loyalty Score by Age
Eurofins Scientific's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Eurofins Scientific.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 40% | 36-40 | 40% |
Eurofins Scientific Customer Loyalty Score by Usage
Eurofins Scientific's Customer Loyalty score was rated the highest by customers who have used Eurofins Scientific's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Eurofins Scientific Customer Loyalty Score by Industry
Eurofins Scientific's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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Eurofins Scientific Product Quality
3.8/5
Eurofins Scientific has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Eurofins Scientific Product Information
Eurofins Scientific’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Eurofins Scientific's product the highest. Reviewers from the Biotech and Pharmaceuticals industry rated Eurofins Scientific the lowest at 3.
- Website
- http://eurofins.com
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Eurofins Scientific Product Quality
Eurofins Scientific's Product Quality score was rated highest by customers who have used Eurofins Scientific's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked Eurofins Scientific Product Quality the Highest
Ranked Eurofins Scientific Product Quality the Lowest
Eurofins Scientific Product Quality Score by Gender
Female customers rated Eurofins Scientific's Product Quality score 0.9 stars higher than Male customers.
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Male
3.1/5
Female
4/5
Eurofins Scientific Product Quality Score by Ethnicity
Eurofins Scientific's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Eurofins Scientific.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 4.3 | African American/Black | 4.3 |
Eurofins Scientific Product Quality Score by Age
Eurofins Scientific's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Eurofins Scientific.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
36-40 2.8 | 36-40 | 2.8 |
Eurofins Scientific Product Quality Score by Usage
Eurofins Scientific's Product Quality score was rated the highest by customers who have used Eurofins Scientific's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Eurofins Scientific Product Quality Score by Industry
Eurofins Scientific's Product Quality score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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Eurofins Scientific Pricing
Eurofins Scientific ROI & Value For Money
4/5
Eurofins Scientific has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Eurofins Scientific Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Biotech and Pharmaceuticals industry think that they had the lowest ROI from Eurofins Scientific.
Quick Insights into Eurofins Scientific ROI
Eurofins Scientific's ROI score was rated highest by customers who have used Eurofins Scientific's products/services for Over 10 Years, and rated lowest by Caucasian customers.
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Ranked Eurofins Scientific ROI the Highest
Ranked Eurofins Scientific ROI the Lowest
Eurofins Scientific ROI Score by Gender
Female customers rated Eurofins Scientific's ROI score 0.4 stars higher than Male customers.
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Male
3.4/5
Female
3.8/5
Eurofins Scientific ROI Score by Ethnicity
Eurofins Scientific's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Eurofins Scientific.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 4.1 | African American/Black | 4.1 |
Eurofins Scientific ROI Score by Age
Eurofins Scientific's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Eurofins Scientific.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
36-40 2.6 | 36-40 | 2.6 |
Eurofins Scientific ROI Score by Usage
Eurofins Scientific's ROI score was rated the highest by customers who have used Eurofins Scientific's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Eurofins Scientific ROI Score by Industry
Eurofins Scientific's ROI score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Eurofins Scientific Customer Satisfaction (CSAT)
Eurofins Scientific Customer Satisfaction (CSAT) Score
57 / 100
Eurofins Scientific has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
26%
Neither Satisfied nor Dissatisfied
28%
Dissatisfied
6%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Eurofins Scientific Customer Satisfaction
Eurofins Scientific's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers ages 36-40.
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Ranked Eurofins Scientific Customer Satisfaction the Highest
Ranked Eurofins Scientific Customer Satisfaction the Lowest
Eurofins Scientific Customer Satisfaction Score by Gender
Female customers rated Eurofins Scientific's Customer Satisfaction score 38 points higher than Male customers.
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34 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
72 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Eurofins Scientific Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Eurofins Scientific's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
Eurofins Scientific Customer Satisfaction Score by Age
Eurofins Scientific's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Eurofins Scientific.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 36-40 | 0% |
Eurofins Scientific Customer Satisfaction Score by Usage
Eurofins Scientific's Customer Satisfaction score was rated the highest by customers who have used Eurofins Scientific's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Eurofins Scientific Customer Satisfaction Score by Industry
Eurofins Scientific's Customer Satisfaction score was rated 34 points by Tech industry customers.
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{
"title": "Eurofins Scientific Customer Satisfaction Score by Industry",
"text": "Eurofins Scientific's Customer Satisfaction score was rated 34 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Eurofins Scientific's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 34
}
]
}Eurofins Scientific Customer Service
4/5
Eurofins Scientific has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Eurofins Scientific's Customer Service
Website
http://eurofins.com
Phone Number
(515)280-8378
Quick Insights into Eurofins Scientific Customer Service
Eurofins Scientific's Customer Service score was rated highest by customers who have used Eurofins Scientific's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked Eurofins Scientific Customer Service the Highest
Ranked Eurofins Scientific Customer Service the Lowest
Eurofins Scientific Customer Service Score by Gender
Male customers rated Eurofins Scientific's Customer Service score 0.1 stars higher than Female customers.
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Male
3.5/5
Female
3.4/5
Eurofins Scientific Customer Service Score by Ethnicity
Eurofins Scientific's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Eurofins Scientific.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.9 | African American/Black | 3.9 |
Eurofins Scientific Customer Service Score by Age
Eurofins Scientific's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Eurofins Scientific.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
36-40 2.4 | 36-40 | 2.4 |
Eurofins Scientific Customer Service Score by Usage
Eurofins Scientific's Customer Service score was rated the highest by customers who have used Eurofins Scientific's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Eurofins Scientific Customer Service Score by Industry
Eurofins Scientific's Customer Service score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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Eurofins Scientific as an Employer
4.1/5
Eurofins Scientific has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Eurofins Scientific scored a 30 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Eurofins Scientific would recommend the brand to a friend. ENPS measures how likely Eurofins Scientific employees would recommend working at Eurofins Scientific to a friend.
Net Promoter Score
30
NPS Score
| 54% | Promoters |
|---|---|
| 22% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 38% | Promoters |
|---|---|
| 28% | Passive |
| 34% | Detractors |
