-8
NPS
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Weis Markets
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About Weis Markets' Brand
Weis Markets engages in the retail sale of foods. Among its major competitors, Weis Markets is ranked in 7th place for NPS while First Eagle is 1st, and Alimentation Couche Tard is 2nd. Overall, Weis Markets has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.53B
Brand at a Glance
80%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Weis Markets Ranking
- #4 / 4 of its competitors
Weis Markets NPS
Weis Markets's Net Promoter Score (NPS) is a -8 with 41% Promoters, 10% Passives, and 49% Detractors. Net Promoter Score tracks whether Weis Markets's customers would recommend using the product based on a scale of -100 to 100.
Weis Markets Overall NPS
| 41% | Promoters |
|---|---|
| 10% | Passives |
| 49% | Detractors |
Weis Markets NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -10 | Dec 2024 | -10 |
Jan 2025 -10 | Jan 2025 | -10 |
Feb 2025 -10 | Feb 2025 | -10 |
Mar 2025 -8 | Mar 2025 | -8 |
Apr 2025 -8 | Apr 2025 | -8 |
May 2025 -9 | May 2025 | -9 |
Jun 2025 -9 | Jun 2025 | -9 |
Jul 2025 -9 | Jul 2025 | -9 |
Aug 2025 -10 | Aug 2025 | -10 |
Oct 2025 -10 | Oct 2025 | -10 |
Dec 2025 -10 | Dec 2025 | -10 |
Jan 2026 -10 | Jan 2026 | -10 |
How Other Brands Compare
Weis Markets is ranked #4 for NPS among its competitors. Wegmans and B&G Foods come in first and second, with Associated British Foods coming in at third. Among those competitors, it is the lowest valued company behind Associated British Foods.
Weis Markets |  Wegmans |  Associated British Foods |  B&G Foods | |
| Global Ranking | #- | #633 | #- | #- |
| NPS | -8 | 56 | 0 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $1.53B | $3.15B | $25.41B | $1.59B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Weis Markets NPS by Gender
Male customers rated Weis Markets's NPS 7 points higher than Female customers.
Male
-16
Weis Markets's NPS was rated -16 by Male customers on Comparably.
39%
Promoters
6%
Passives
55%
Detractors
Female
-23
Weis Markets's NPS was rated -23 by Female customers on Comparably.
32%
Promoters
13%
Passives
55%
Detractors
Weis Markets NPS by Ethnicity
Weis Markets's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -11 | Caucasian | -11 |
African American/Black -38 | African American/Black | -38 |
Other -66 | Other | -66 |
Weis Markets NPS by Age
Weis Markets's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Weis Markets NPS by Usage
Weis Markets's NPS was rated the highest by customers who have used Weis Markets's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -26 | Less than 1 Year | -26 |
1 to 2 Years 11 | 1 to 2 Years | 11 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -76 | 5 to 10 Years | -76 |
Over 10 Years -19 | Over 10 Years | -19 |
Weis Markets NPS vs. Competitors
Compared to its competitors, Weis Markets's NPS is rated right above Giant Food, and is preceded by Associated British Foods.
| COMPANY | NPS Score | |
|---|---|---|
 | First Eagle | 100 |
 | Alimentation Couche Tard | 60 |
| Wegmans | 56 |
 | SpartanNash | 18 |
| B&G Foods | 10 |
| Associated British Foods | 0 |
| Weis Markets | -8 |
 | Giant Food | -25 |
 | The GIANT Company | -41 |
Weis Markets Customer Reviews
Out of the 15 Weis Markets customer reviews 10 were positive and 5 were constructive. Weis Markets customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Weis Markets Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Weis Markets users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Weis Markets Customer Loyalty Score by Gender
Female customers rated Weis Markets's Customer Loyalty score 14% higher than Male customers.
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Male
75%
Yes
Female
89%
Yes
Weis Markets Customer Loyalty Score by Ethnicity
Weis Markets's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Weis Markets.
90
out of 100
Caucasian
65
out of 100
African American/Black
70
out of 100
Other
Weis Markets Customer Loyalty Score by Age
Weis Markets's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
26-30 100% | 26-30 | 100% |
31-35 70% | 31-35 | 70% |
36-40 87% | 36-40 | 87% |
41-45 85% | 41-45 | 85% |
46-50 40% | 46-50 | 40% |
51-55 70% | 51-55 | 70% |
56-60 89% | 56-60 | 89% |
61-65 80% | 61-65 | 80% |
66+ 95% | 66+ | 95% |
Weis Markets Customer Loyalty Score by Usage
Weis Markets's Customer Loyalty score was rated the highest by customers who have used Weis Markets's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Weis Markets Customer Loyalty Score by Industry
Weis Markets's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Weis Markets Customer Loyalty vs. Competitors
Compared to its competitors, Weis Markets's Customer Loyalty score is rated right above SpartanNash, and is preceded by Giant Food.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| First Eagle | 100% |
| Alimentation Couche Tard | 87% |
| Wegmans | 86% |
| The GIANT Company | 85% |
| Giant Food | 83% |
| Weis Markets | 80% |
| SpartanNash | 67% |
| B&G Foods | 65% |
| Associated British Foods | 10% |
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Weis Markets Product Quality
3/5
Weis Markets has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Weis Markets Product Information
Weis Markets’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated Weis Markets's product the highest. Reviewers from the Business and Consumer Services industry rated Weis Markets the lowest at 1.5.
- Website
- https://www.weismarkets.com/
- Company Size
- 10,000+ Employees
Industry
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Weis Markets Product Quality
Weis Markets's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Weis Markets Product Quality the Highest
Ranked Weis Markets Product Quality the Lowest
Weis Markets Product Quality Score by Gender
Female customers rated Weis Markets's Product Quality score 0.2 stars higher than Male customers.
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Male
2.8/5
Female
3/5
Weis Markets Product Quality Score by Ethnicity
Weis Markets's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 2.7 | African American/Black | 2.7 |
Other 2 | Other | 2 |
Weis Markets Product Quality Score by Age
Weis Markets's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.8 | 18-25 | 1.8 |
26-30 3.1 | 26-30 | 3.1 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.8 | 36-40 | 2.8 |
41-45 4.1 | 41-45 | 4.1 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2 | 51-55 | 2 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2.7 | 61-65 | 2.7 |
66+ 3.4 | 66+ | 3.4 |
Weis Markets Product Quality Score by Usage
Weis Markets's Product Quality score was rated the highest by customers who have used Weis Markets's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Weis Markets Product Quality Score by Industry
Weis Markets's Product Quality score was rated the highest by Government and Public Policy industry customers, and the lowest by Business and Consumer Services industry customers.
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Weis Markets Product Quality vs. Competitors
Compared to its competitors, Weis Markets's Product Quality score is rated right above B&G Foods, and is preceded by SpartanNash.
| COMPANY | Product Quality Score | |
|---|---|---|
| First Eagle | 5/5 |
| Wegmans | 4.3/5 |
| Associated British Foods | 4/5 |
| Alimentation Couche Tard | 3.9/5 |
| SpartanNash | 3.1/5 |
| Weis Markets | 3/5 |
| B&G Foods | 2.9/5 |
| Giant Food | 2.8/5 |
| The GIANT Company | 2.5/5 |
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Weis Markets Pricing
Weis Markets ROI & Value For Money
3/5
Weis Markets has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Weis Markets Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Weis Markets.
Quick Insights into Weis Markets ROI
Weis Markets's ROI score was rated highest by customers from the Education industry, and rated lowest by Other customers.
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Ranked Weis Markets ROI the Highest
Ranked Weis Markets ROI the Lowest
Weis Markets ROI Score by Gender
Weis Markets's ROI score was rated 2.9 by both Female and Male customers on Comparably.
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Male
2.9/5
Female
2.9/5
Weis Markets ROI Score by Ethnicity
Weis Markets's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 1.5 | Other | 1.5 |
Weis Markets ROI Score by Age
Weis Markets's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 2.8 | 26-30 | 2.8 |
31-35 2 | 31-35 | 2 |
36-40 3 | 36-40 | 3 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3 | 46-50 | 3 |
51-55 2 | 51-55 | 2 |
56-60 2.9 | 56-60 | 2.9 |
61-65 2.8 | 61-65 | 2.8 |
66+ 3.2 | 66+ | 3.2 |
Weis Markets ROI Score by Usage
Weis Markets's ROI score was rated the highest by customers who have used Weis Markets's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Weis Markets ROI Score by Industry
Weis Markets's ROI score was rated the highest by Education industry customers, and the lowest by Business and Consumer Services industry customers.
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Weis Markets Pricing vs. Competitors
Compared to its competitors, Weis Markets's ROI score is rated right above B&G Foods, and is preceded by SpartanNash.
| COMPANY | Pricing Score | |
|---|---|---|
| First Eagle | 5/5 |
| Associated British Foods | 4.2/5 |
| Wegmans | 4/5 |
| Alimentation Couche Tard | 3.8/5 |
| SpartanNash | 3.2/5 |
| Weis Markets | 3/5 |
| B&G Foods | 2.9/5 |
| Giant Food | 2.6/5 |
| The GIANT Company | 2.4/5 |
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Weis Markets Customer Satisfaction (CSAT)
Weis Markets Customer Satisfaction (CSAT) Score
53 / 100
Weis Markets has an overall Customer Satisfaction score of 53 rated by its users and customers.
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Very Satisfied
35%
Satisfied
18%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
9%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Weis Markets Customer Satisfaction
Weis Markets's Customer Satisfaction score was rated highest by customers who have used Weis Markets's products/services for 1 to 2 Years, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Weis Markets Customer Satisfaction the Highest
Ranked Weis Markets Customer Satisfaction the Lowest
Weis Markets Customer Satisfaction Score by Gender
Male customers rated Weis Markets's Customer Satisfaction score 10 points higher than Female customers.
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56 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 4% | |
Very Dissatisfied | 32% |
46 / 100
FemaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 11% | |
Very Dissatisfied | 34% |
Weis Markets Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Weis Markets' Customer Satisfaction (CSAT) score was rated 53% according to Caucasian users and customers.
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53 / 100
Very Satisfied
40%
Satisfied
13%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
4%
Very Dissatisfied
33%
CSAT according to African American/Black
Weis Markets' Customer Satisfaction (CSAT) score was rated 46% according to African American/Black users and customers.
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46 / 100
Very Satisfied
31%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
31%
CSAT according to Other
Weis Markets' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
Weis Markets Customer Satisfaction Score by Age
Weis Markets's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 25% | |||||||||||||||
| 36-40 | 57% | |||||||||||||||
| 41-45 | 66% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 54% | |||||||||||||||
| 66+ | 44% |
Weis Markets Customer Satisfaction Score by Usage
Weis Markets's Customer Satisfaction score was rated the highest by customers who have used Weis Markets's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Weis Markets Customer Satisfaction Score by Industry
Weis Markets's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Business and Consumer Services industry customers.
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"title": "Weis Markets Customer Satisfaction Score by Industry",
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}Weis Markets Customer Satisfaction vs. Competitors
Compared to its competitors, Weis Markets's Customer Satisfaction score is rated right above Giant Food, and is preceded by SpartanNash.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alimentation Couche Tard | 100% |
| Associated British Foods | 100% |
| Wegmans | 82% |
| SpartanNash | 67% |
| Weis Markets | 53% |
| Giant Food | 43% |
| B&G Foods | 38% |
| The GIANT Company | 33% |
| First Eagle | 0% |
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Weis Markets Customer Service
3/5
Weis Markets has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Weis Markets's Customer Service
Address
Sunbury, PA
Website
https://www.weismarkets.com/
Quick Insights into Weis Markets Customer Service
Weis Markets's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Weis Markets Customer Service the Highest
Ranked Weis Markets Customer Service the Lowest
Weis Markets Customer Service Score by Gender
Weis Markets's Customer Service score was rated 2.8 by both Female and Male customers on Comparably.
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Male
2.8/5
Female
2.8/5
Weis Markets Customer Service Score by Ethnicity
Weis Markets's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 2.7 | African American/Black | 2.7 |
Other 2.4 | Other | 2.4 |
Weis Markets Customer Service Score by Age
Weis Markets's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 2.8 | 26-30 | 2.8 |
31-35 2.1 | 31-35 | 2.1 |
36-40 3 | 36-40 | 3 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4.5 | 46-50 | 4.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 2.4 | 56-60 | 2.4 |
61-65 2.4 | 61-65 | 2.4 |
66+ 3.1 | 66+ | 3.1 |
Weis Markets Customer Service Score by Usage
Weis Markets's Customer Service score was rated the highest by customers who have used Weis Markets's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Weis Markets Customer Service Score by Industry
Weis Markets's Customer Service score was rated the highest by Government and Public Policy industry customers, and the lowest by Business and Consumer Services industry customers.
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Weis Markets Customer Service vs. Competitors
Compared to its competitors, Weis Markets's Customer Service score is rated right above B&G Foods, and is preceded by SpartanNash.
| COMPANY | Customer Service Score | |
|---|---|---|
| First Eagle | 5/5 |
| Associated British Foods | 4.5/5 |
| Wegmans | 4.2/5 |
| Alimentation Couche Tard | 3.4/5 |
| SpartanNash | 3.4/5 |
| Weis Markets | 3/5 |
| B&G Foods | 2.9/5 |
| Giant Food | 2.7/5 |
| The GIANT Company | 2.2/5 |
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Weis Markets as an Employer
2.5/5
Weis Markets has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Weis Markets scored a -8 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Weis Markets would recommend the brand to a friend. ENPS measures how likely Weis Markets employees would recommend working at Weis Markets to a friend.
Net Promoter Score
-8
NPS Score
| 41% | Promoters |
|---|---|
| 10% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 23% | Promoters |
|---|---|
| 18% | Passive |
| 59% | Detractors |
