The GIANT Company NPS & Customer Reviews

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The GIANT Company

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The GIANT Company

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About The GIANT Company's Brand

Our story began nearly 100 years ago when the Carlisle Meat Market opened for business with a focus on fresh quality. Since then, the innovation has never stopped, and the shopping experience continues to evolve as today's families do. Today, we have built a family of brands that includes GIANT, MARTIN'S, GIANT Heirloom Market, GIANT Direct and MARTIN’S Direct. As an omni-channel retailer, we are passionate about building strong families and healthy communities, serving millions of neighbors across Pennsylvania, Maryland, Virginia, West Virginia and New Jersey. We are a Great Place to Work™ certified company with more than 35,000 talented team members supporting 190 stores, 132 pharmacies, 105 fuel stations, and over 150 online pickup hubs and grocery delivery service in hundreds of zip codes. Among its major competitors, The GIANT Company is ranked in 6th place for NPS while Wegmans is 1st, and Shoprite Supermarkets is 2nd. Overall, The GIANT Company has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

85%

Customer Loyalty

2.5/5

Product Quality

2.4/5

Pricing

2.2/5

Customer Service

The GIANT Company Ranking

^#4 / 4 of its competitors

The GIANT Company NPS

The GIANT Company's Net Promoter Score (NPS) is a -41 with 23% Promoters, 13% Passives, and 64% Detractors. Net Promoter Score tracks whether The GIANT Company's customers would recommend using the product based on a scale of -100 to 100.

The GIANT Company Overall NPS

-41

NPS

23%	Promoters
13%	Passives
64%	Detractors

The GIANT Company NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 -45	Dec 2024	-45
Feb 2025 -44	Feb 2025	-44
Mar 2025 -44	Mar 2025	-44
Apr 2025 -44	Apr 2025	-44
May 2025 -44	May 2025	-44
Jun 2025 -44	Jun 2025	-44
Jul 2025 -44	Jul 2025	-44
Sep 2025 -42	Sep 2025	-42
Oct 2025 -42	Oct 2025	-42
Nov 2025 -42	Nov 2025	-42
Dec 2025 -42	Dec 2025	-42
Jan 2026 -42	Jan 2026	-42

How Other Brands Compare

The GIANT Company is ranked #4 for NPS among its competitors. Wegmans and Shoprite Supermarkets come in first and second, with Walmart coming in at third.

	The GIANT Company	Walmart	Wegmans	Shoprite Supermarkets
Global Ranking	#-	#104	#633	#-
NPS	-41	7	56	21
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	-	$382.64B	$3.15B	$5.92B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

The GIANT Company NPS by Gender

Male customers rated The GIANT Company's NPS 5 points higher than Female customers.

Male

-52

The GIANT Company's NPS was rated -52 by Male customers on Comparably.

18%

Promoters

12%

Passives

70%

Detractors

Female

-57

The GIANT Company's NPS was rated -57 by Female customers on Comparably.

16%

Promoters

11%

Passives

73%

Detractors

The GIANT Company NPS by Ethnicity

The GIANT Company's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -56	Caucasian	-56
Hispanic or Latino 0	Hispanic or Latino	0
African American/Black -42	African American/Black	-42
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Native American -25	Native American	-25
Other -76	Other	-76

The GIANT Company NPS by Age

The GIANT Company's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

40%

20%

40%

26-30

40%

60%

31-35

43%

57%

36-40

20%

10%

70%

41-45

91%

46-50

33%

67%

51-55

18%

73%

56-60

14%

79%

61-65

17%

76%

66+

17%

12%

71%

The GIANT Company NPS by Usage

The GIANT Company's NPS was rated the highest by customers who have used The GIANT Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -100	Less than 1 Year	-100
1 to 2 Years -39	1 to 2 Years	-39
2 to 5 Years -50	2 to 5 Years	-50
5 to 10 Years -52	5 to 10 Years	-52
Over 10 Years -53	Over 10 Years	-53

The GIANT Company NPS vs. Competitors

Compared to its competitors, The GIANT Company's NPS is rated right below Acme.

COMPANY		NPS Score
	Wegmans	56
	Shoprite Supermarkets	21
	Walmart	7
	Weis Markets	-8
	Acme	-16
	The GIANT Company	-41

The GIANT Company Customer Reviews

Out of the 44 The GIANT Company customer reviews 13 were positive and 31 were constructive. The GIANT Company customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

The GIANT Company Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of The GIANT Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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85%

15%

The GIANT Company Customer Loyalty Score by Gender

Female customers rated The GIANT Company's Customer Loyalty score 5% higher than Male customers.

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Male

85%

Yes

Female

90%

Yes

The GIANT Company Customer Loyalty Score by Ethnicity

The GIANT Company's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Native American

out of 100

Other

The GIANT Company Customer Loyalty Score by Age

The GIANT Company's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 91%	18-25	91%
26-30 64%	26-30	64%
31-35 49%	31-35	49%
36-40 82%	36-40	82%
41-45 67%	41-45	67%
46-50 85%	46-50	85%
51-55 84%	51-55	84%
56-60 90%	56-60	90%
61-65 98%	61-65	98%
66+ 91%	66+	91%

The GIANT Company Customer Loyalty Score by Usage

The GIANT Company's Customer Loyalty score was rated the highest by customers who have used The GIANT Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70%
1 to 2 Years	79%
2 to 5 Years	86%
5 to 10 Years	87%
Over 10 Years	89%

The GIANT Company Customer Loyalty Score by Industry

The GIANT Company's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.

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Tech	84%
Accounting	100%
Aerospace and Aviation	64%
Arts and Entertainment	100%
Banking and Financial Services	70%
Business and Consumer Services	100%
Business Supplies and Equipment	70%
Construction	87%
Consumer Services	78%
Education	95%
Government and Public Policy	74%
Healthcare, Hospitals and Medicine	87%
Hospitality	70%
Legal	78%
Manufacturing and Machinery	82%
Non-Profit	100%
Professional Services	100%
Real Estate	40%
Retail	90%
Security and Investigations	100%
Transportation	100%

The GIANT Company Customer Loyalty vs. Competitors

Compared to its competitors, The GIANT Company's Customer Loyalty score is rated right above Weis Markets, and is preceded by Wegmans.

COMPANY		Customer Loyalty Score
	Shoprite Supermarkets	89%
	Wegmans	86%
	The GIANT Company	85%
	Weis Markets	80%
	Walmart	76%
	Acme	71%

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The GIANT Company Product Quality

2.5/5

The GIANT Company has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.

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The GIANT Company Product Information

The GIANT Company’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Legal industry rated The GIANT Company's product the highest. Reviewers from the Accounting industry rated The GIANT Company the lowest at 2.4.

Website: https://giantfoodstores.com/

Company Size: 10,000+ Employees

Industry

Retail

Quick Insights into The GIANT Company Product Quality

The GIANT Company's Product Quality score was rated highest by customers from the Legal industry, and rated lowest by customers from the Real Estate industry.

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Ranked The GIANT Company Product Quality the Highest

Legal	3.9
18-25	3.1
Native American	2.9

Ranked The GIANT Company Product Quality the Lowest

2 to 5 Years	2.1
41-45	1.5
Real Estate	1.5

The GIANT Company Product Quality Score by Gender

Male customers rated The GIANT Company's Product Quality score 0.1 stars higher than Female customers.

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Male

2.4/5

Female

2.3/5

The GIANT Company Product Quality Score by Ethnicity

The GIANT Company's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3
Hispanic or Latino 2.7	Hispanic or Latino	2.7
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 2.5	Asian or Pacific Islander	2.5
Native American 2.9	Native American	2.9
Other 2.2	Other	2.2

The GIANT Company Product Quality Score by Age

The GIANT Company's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 3.1	18-25	3.1
26-30 2.5	26-30	2.5
31-35 1.9	31-35	1.9
36-40 2.2	36-40	2.2
41-45 1.5	41-45	1.5
46-50 2.2	46-50	2.2
51-55 3.1	51-55	3.1
56-60 2.2	56-60	2.2
61-65 2.2	61-65	2.2
66+ 2.5	66+	2.5

The GIANT Company Product Quality Score by Usage

The GIANT Company's Product Quality score was rated the highest by customers who have used The GIANT Company's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	2.6
1 to 2 Years	2.2
2 to 5 Years	2.1
5 to 10 Years	2.4
Over 10 Years	2.4

The GIANT Company Product Quality Score by Industry

The GIANT Company's Product Quality score was rated the highest by Legal industry customers, and the lowest by Real Estate industry customers.

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Tech	2.8
Accounting	2.4
Aerospace and Aviation	3.8
Arts and Entertainment	1.7
Banking and Financial Services	1.6
Business and Consumer Services	3.2
Business Supplies and Equipment	2.1
Construction	2.1
Consumer Services	1.6
Education	2.6
Government and Public Policy	3.8
Healthcare, Hospitals and Medicine	2
Hospitality	3.1
Legal	3.9
Manufacturing and Machinery	2.2
Non-Profit	2
Professional Services	1.5
Real Estate	1.5
Retail	1.6
Security and Investigations	2.3
Transportation	2

The GIANT Company Product Quality vs. Competitors

Compared to its competitors, The GIANT Company's Product Quality score is rated right below Acme.

COMPANY		Product Quality Score
	Wegmans	4.3/5
	Shoprite Supermarkets	3.9/5
	Walmart	3.5/5
	Weis Markets	3/5
	Acme	3/5
	The GIANT Company	2.5/5

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The GIANT Company Pricing

The GIANT Company ROI & Value For Money

2.4/5

The GIANT Company has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.

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The GIANT Company Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Professional Services industry think that they had the lowest ROI from The GIANT Company.

Quick Insights into The GIANT Company ROI

The GIANT Company's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Real Estate industry.

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Ranked The GIANT Company ROI the Highest

Hispanic or Latino	3.9
Aerospace and Aviation	3.8
18-25	3.4

Ranked The GIANT Company ROI the Lowest

Other	1.9
41-45	1.8
Real Estate	1.5

The GIANT Company ROI Score by Gender

Male customers rated The GIANT Company's ROI score 0.2 stars higher than Female customers.

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Male

2.5/5

Female

2.3/5

The GIANT Company ROI Score by Ethnicity

The GIANT Company's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 2.4	African American/Black	2.4
Asian or Pacific Islander 2.9	Asian or Pacific Islander	2.9
Native American 3.2	Native American	3.2
Other 1.9	Other	1.9

The GIANT Company ROI Score by Age

The GIANT Company's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 3.4	18-25	3.4
26-30 2.8	26-30	2.8
31-35 1.9	31-35	1.9
36-40 2.2	36-40	2.2
41-45 1.8	41-45	1.8
46-50 2.6	46-50	2.6
51-55 2.5	51-55	2.5
56-60 1.9	56-60	1.9
61-65 2.3	61-65	2.3
66+ 2.5	66+	2.5

The GIANT Company ROI Score by Usage

The GIANT Company's ROI score was rated the highest by customers who have used The GIANT Company's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.3
1 to 2 Years	2.6
2 to 5 Years	2.6
5 to 10 Years	2
Over 10 Years	2.4

The GIANT Company ROI Score by Industry

The GIANT Company's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Real Estate industry customers.

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Tech	2.3
Accounting	2.5
Aerospace and Aviation	3.8
Arts and Entertainment	1.7
Banking and Financial Services	1.7
Business and Consumer Services	3
Business Supplies and Equipment	2.1
Construction	2.5
Consumer Services	2.2
Education	2.8
Government and Public Policy	3
Healthcare, Hospitals and Medicine	2.1
Hospitality	3.3
Legal	3.2
Manufacturing and Machinery	2.8
Non-Profit	2
Professional Services	1.5
Real Estate	1.5
Retail	2
Security and Investigations	2.8
Transportation	2.6

The GIANT Company Pricing vs. Competitors

Compared to its competitors, The GIANT Company's ROI score is rated right below Acme.

COMPANY		Pricing Score
	Wegmans	4/5
	Shoprite Supermarkets	3.7/5
	Walmart	3.5/5
	Weis Markets	3/5
	Acme	2.9/5
	The GIANT Company	2.4/5

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The GIANT Company Customer Satisfaction (CSAT)

The GIANT Company Customer Satisfaction (CSAT) Score

33 / 100

The GIANT Company has an overall Customer Satisfaction score of 33 rated by its users and customers.

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Very Satisfied	17%
Satisfied	16%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	17%
Very Dissatisfied	40%

Very Satisfied

17%

Satisfied

16%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

17%

Very Dissatisfied

40%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into The GIANT Company Customer Satisfaction

The GIANT Company's Customer Satisfaction score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Real Estate industry.

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Ranked The GIANT Company Customer Satisfaction the Highest

Business and Consumer Services	66%
18-25	50%
Asian or Pacific Islander	50%

Ranked The GIANT Company Customer Satisfaction the Lowest

41-45	9%
Less than 1 Year	0%
Real Estate	0%

The GIANT Company Customer Satisfaction Score by Gender

Male customers rated The GIANT Company's Customer Satisfaction score 3 points higher than Female customers.

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31 / 100

Male

	Very Satisfied	18%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	12%
	Dissatisfied	13%
	Very Dissatisfied	44%

28 / 100

Female

	Very Satisfied	18%
	Satisfied	10%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	21%
	Very Dissatisfied	45%

The GIANT Company Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

The GIANT Company's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.

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30 / 100

Very Satisfied	19%
Satisfied	11%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	18%
Very Dissatisfied	47%

Very Satisfied

19%

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

47%

CSAT according to Hispanic or Latino

The GIANT Company's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.

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50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

50%

CSAT according to African American/Black

The GIANT Company's Customer Satisfaction (CSAT) score was rated 32% according to African American/Black users and customers.

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32 / 100

Very Satisfied	14%
Satisfied	18%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	23%
Very Dissatisfied	32%

Very Satisfied

14%

Satisfied

18%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

23%

Very Dissatisfied

32%

CSAT according to Asian or Pacific Islander

The GIANT Company's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

50%

CSAT according to Native American

The GIANT Company's Customer Satisfaction (CSAT) score was rated 25% according to Native American users and customers.

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25 / 100

Very Satisfied	25%
Satisfied	0%
Neither Satisfied nor Dissatisfied	75%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

Neither Satisfied nor Dissatisfied

75%

Dissatisfied

Very Dissatisfied

CSAT according to Other

The GIANT Company's Customer Satisfaction (CSAT) score was rated 18% according to Other users and customers.

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18 / 100

Very Satisfied	9%
Satisfied	9%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	18%
Very Dissatisfied	50%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

18%

Very Dissatisfied

50%

The GIANT Company Customer Satisfaction Score by Age

The GIANT Company's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

50%

26-30

40%

31-35

25%

36-40

22%

41-45

46-50

33%

51-55

36%

56-60

19%

61-65

31%

66+

32%

The GIANT Company Customer Satisfaction Score by Usage

The GIANT Company's Customer Satisfaction score was rated the highest by customers who have used The GIANT Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	0
1 to 2 Years	31
2 to 5 Years	21
5 to 10 Years	25
Over 10 Years	31

The GIANT Company Customer Satisfaction Score by Industry

The GIANT Company's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Real Estate industry customers.

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{
	"title": "The GIANT Company Customer Satisfaction Score by Industry",
	"text": "The GIANT Company's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Real Estate industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
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			"scoreLabel": 43
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			"scoreLabel": 17
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			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 17,
			"stars": 0,
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			"scoreLabel": 17
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "The GIANT Company's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 66
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "The GIANT Company's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "The GIANT Company's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "The GIANT Company's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "The GIANT Company's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "The GIANT Company's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 66
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 11,
			"stars": 0,
			"csatScore": 11,
			"text": "The GIANT Company's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 11
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "The GIANT Company's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "The GIANT Company's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "The GIANT Company's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "The GIANT Company's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "The GIANT Company's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 13,
			"stars": 0,
			"csatScore": 13,
			"text": "The GIANT Company's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Security and Investigations",
			"groupId": 560,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "The GIANT Company's Customer Satisfaction score is  rated by Security and Investigations customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "The GIANT Company's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		}
	]
}

Tech	43
Accounting	25
Aerospace and Aviation	40
Arts and Entertainment	17
Banking and Financial Services	17
Business and Consumer Services	66
Business Supplies and Equipment	0
Construction	33
Consumer Services	0
Education	40
Government and Public Policy	66
Healthcare, Hospitals and Medicine	11
Legal	33
Manufacturing and Machinery	0
Non-Profit	33
Professional Services	0
Real Estate	0
Retail	13
Security and Investigations	33
Transportation	33

The GIANT Company Customer Satisfaction vs. Competitors

Compared to its competitors, The GIANT Company's Customer Satisfaction score is rated right below Weis Markets.

COMPANY		Customer Satisfaction (CSAT) Score
	Wegmans	82%
	Shoprite Supermarkets	78%
	Walmart	66%
	Acme	61%
	Weis Markets	53%
	The GIANT Company	33%

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The GIANT Company Customer Service

2.2/5

The GIANT Company has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.

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About The GIANT Company's Customer Service

Address

1149 Harrisburg Pike, Carlisle, PA 17013

Website

https://giantfoodstores.com/

Phone Number

717-245-7474

The GIANT Company's Social Links

Quick Insights into The GIANT Company Customer Service

The GIANT Company's Customer Service score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Real Estate industry.

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Ranked The GIANT Company Customer Service the Highest

Hospitality	4.1
Hispanic or Latino	3.4
18-25	3.3

Ranked The GIANT Company Customer Service the Lowest

Less than 1 Year	1.8
41-45	1.5
Real Estate	1.5

The GIANT Company Customer Service Score by Gender

Male customers rated The GIANT Company's Customer Service score 0.4 stars higher than Female customers.

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Male

2.4/5

Female

2/5

The GIANT Company Customer Service Score by Ethnicity

The GIANT Company's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2	Caucasian	2
Hispanic or Latino 3.4	Hispanic or Latino	3.4
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 2.4	Asian or Pacific Islander	2.4
Native American 2.9	Native American	2.9
Other 1.9	Other	1.9

The GIANT Company Customer Service Score by Age

The GIANT Company's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
18-25 3.3	18-25	3.3
26-30 2.9	26-30	2.9
31-35 2.3	31-35	2.3
36-40 1.6	36-40	1.6
41-45 1.5	41-45	1.5
46-50 2.3	46-50	2.3
51-55 2.8	51-55	2.8
56-60 1.6	56-60	1.6
61-65 2.3	61-65	2.3
66+ 2.2	66+	2.2

The GIANT Company Customer Service Score by Usage

The GIANT Company's Customer Service score was rated the highest by customers who have used The GIANT Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.8
1 to 2 Years	2.1
2 to 5 Years	2.1
5 to 10 Years	1.9
Over 10 Years	2.3

The GIANT Company Customer Service Score by Industry

The GIANT Company's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Real Estate industry customers.

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Tech	2.4
Accounting	1.8
Aerospace and Aviation	3.1
Arts and Entertainment	1.5
Banking and Financial Services	1.6
Business and Consumer Services	3.5
Business Supplies and Equipment	2
Construction	2.3
Consumer Services	1.5
Education	2.8
Government and Public Policy	3
Healthcare, Hospitals and Medicine	1.5
Hospitality	4.1
Legal	3.2
Manufacturing and Machinery	1.5
Non-Profit	1.8
Professional Services	1.5
Real Estate	1.5
Retail	2.5
Security and Investigations	2.3
Transportation	1.8

The GIANT Company Customer Service vs. Competitors

Compared to its competitors, The GIANT Company's Customer Service score is rated right below Weis Markets.

COMPANY		Customer Service Score
	Wegmans	4.2/5
	Shoprite Supermarkets	3.5/5
	Acme	3.4/5
	Walmart	3.3/5
	Weis Markets	3/5
	The GIANT Company	2.2/5

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The GIANT Company as an Employer

3.0/5

The GIANT Company has a 3.0/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of The GIANT Company

Nicholas Bertram

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

The GIANT Company scored a -41 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of The GIANT Company would recommend the brand to a friend. ENPS measures how likely The GIANT Company employees would recommend working at The GIANT Company to a friend.

Net Promoter Score

-41

NPS Score

23%	Promoters
13%	Passive
64%	Detractors

Employee Net Promoter Score

-18

eNPS Score

32%	Promoters
18%	Passive
50%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail