Shoprite Supermarkets NPS & Customer Reviews

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Shoprite Supermarkets

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Shoprite Supermarkets

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About Shoprite Supermarkets' Brand

Brand at a Glance

89%

Customer Loyalty

3.9/5

Product Quality

3.7/5

Pricing

3.5/5

Customer Service

Shoprite Supermarkets NPS

Shoprite Supermarkets's Net Promoter Score (NPS) is a 21 with 52% Promoters, 17% Passives, and 31% Detractors. Net Promoter Score tracks whether Shoprite Supermarkets's customers would recommend using the product based on a scale of -100 to 100.

Shoprite Supermarkets Overall NPS

NPS

52%	Promoters
17%	Passives
31%	Detractors

Shoprite Supermarkets NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2025 21	Apr 2025	21
Jun 2025 21	Jun 2025	21
Jul 2025 21	Jul 2025	21
Aug 2025 21	Aug 2025	21
Sep 2025 21	Sep 2025	21
Oct 2025 21	Oct 2025	21
Nov 2025 21	Nov 2025	21
Dec 2025 22	Dec 2025	22
Jan 2026 22	Jan 2026	22
Feb 2026 22	Feb 2026	22
Mar 2026 22	Mar 2026	22
Apr 2026 22	Apr 2026	22

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Shoprite Supermarkets NPS by Gender

Male customers rated Shoprite Supermarkets's NPS 16 points higher than Female customers.

Male

Shoprite Supermarkets's NPS was rated 33 by Male customers on Comparably.

59%

Promoters

15%

Passives

26%

Detractors

Female

Shoprite Supermarkets's NPS was rated 17 by Female customers on Comparably.

49%

Promoters

19%

Passives

32%

Detractors

Shoprite Supermarkets NPS by Ethnicity

Shoprite Supermarkets's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -36	Caucasian	-36
Hispanic or Latino -20	Hispanic or Latino	-20
African American/Black 33	African American/Black	33
Asian or Pacific Islander 50	Asian or Pacific Islander	50
Other 20	Other	20

Shoprite Supermarkets NPS by Age

Shoprite Supermarkets's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

58%

20%

22%

26-30

67%

21%

12%

31-35

50%

25%

36-40

57%

43%

41-45

57%

14%

29%

46-50

18%

64%

51-55

50%

56-60

43%

50%

61-65

33%

61%

66+

19%

13%

68%

Shoprite Supermarkets NPS by Usage

Shoprite Supermarkets's NPS was rated the highest by customers who have used Shoprite Supermarkets's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -14	Less than 1 Year	-14
1 to 2 Years 9	1 to 2 Years	9
2 to 5 Years 29	2 to 5 Years	29
5 to 10 Years 24	5 to 10 Years	24
Over 10 Years 25	Over 10 Years	25

Shoprite Supermarkets Customer Reviews

Out of the 75 Shoprite Supermarkets customer reviews 59 were positive and 16 were constructive. Shoprite Supermarkets customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Shoprite Supermarkets Customer Loyalty

89%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

89% of Shoprite Supermarkets users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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89%

11%

Shoprite Supermarkets Customer Loyalty Score by Gender

Female customers rated Shoprite Supermarkets's Customer Loyalty score 4% higher than Male customers.

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Male

88%

Yes

Female

92%

Yes

Shoprite Supermarkets Customer Loyalty Score by Ethnicity

Shoprite Supermarkets's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Shoprite Supermarkets Customer Loyalty Score by Age

Shoprite Supermarkets's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 91%	18-25	91%
26-30 91%	26-30	91%
31-35 89%	31-35	89%
36-40 100%	36-40	100%
41-45 74%	41-45	74%
46-50 92%	46-50	92%
51-55 100%	51-55	100%
56-60 87%	56-60	87%
61-65 90%	61-65	90%
66+ 83%	66+	83%

Shoprite Supermarkets Customer Loyalty Score by Usage

Shoprite Supermarkets's Customer Loyalty score was rated the highest by customers who have used Shoprite Supermarkets's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	82%
1 to 2 Years	88%
2 to 5 Years	83%
5 to 10 Years	91%
Over 10 Years	92%

Shoprite Supermarkets Customer Loyalty Score by Industry

Shoprite Supermarkets's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	91%
Accounting	92%
Aerospace and Aviation	100%
Fashion and Beauty	100%
Arts and Entertainment	82%
Banking and Financial Services	88%
Biotech and Pharmaceuticals	100%
Business and Consumer Services	91%
Business Supplies and Equipment	82%
Construction	70%
Consulting	78%
Consumer Goods	100%
Consumer Services	100%
Education	91%
Environmental Services	85%
Government and Public Policy	82%
Healthcare, Hospitals and Medicine	89%
Hospitality	100%
Legal	85%
Travel and Hospitality	78%
Logistics and Supply Chain	100%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	90%
Non-Profit	100%
Professional Services	100%
Public Relations and Communications	87%
Real Estate	70%
Restaurants	100%
Retail	81%
Transportation	40%
Warehousing	100%
Wholesale	100%

Shoprite Supermarkets Product Quality

3.9/5

Shoprite Supermarkets has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Shoprite Supermarkets Product Information

Shoprite Supermarkets’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Logistics and Supply Chain industry rated Shoprite Supermarkets's product the highest. Reviewers from the Real Estate industry rated Shoprite Supermarkets the lowest at 4.3.

Website: https://www.shoprite.com/

Company Size: 10,000+ Employees

Quick Insights into Shoprite Supermarkets Product Quality

Shoprite Supermarkets's Product Quality score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers ages 66+.

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Ranked Shoprite Supermarkets Product Quality the Highest

Logistics and Supply Chain	4.8
26-30	4.3
African American/Black	4.1

Ranked Shoprite Supermarkets Product Quality the Lowest

Government and Public Policy	2.8
Caucasian	2.4
66+	2.3

Shoprite Supermarkets Product Quality Score by Gender

Male customers rated Shoprite Supermarkets's Product Quality score 0.2 stars higher than Female customers.

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Male

3.9/5

Female

3.7/5

Shoprite Supermarkets Product Quality Score by Ethnicity

Shoprite Supermarkets's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.4	Caucasian	2.4
Hispanic or Latino 3	Hispanic or Latino	3
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 3.8	Other	3.8

Shoprite Supermarkets Product Quality Score by Age

Shoprite Supermarkets's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 4.3	26-30	4.3
31-35 3.4	31-35	3.4
36-40 3.9	36-40	3.9
41-45 3.5	41-45	3.5
46-50 2.4	46-50	2.4
51-55 3.1	51-55	3.1
56-60 3.3	56-60	3.3
61-65 3	61-65	3
66+ 2.3	66+	2.3

Shoprite Supermarkets Product Quality Score by Usage

Shoprite Supermarkets's Product Quality score was rated the highest by customers who have used Shoprite Supermarkets's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.6
1 to 2 Years	3.7
2 to 5 Years	3.8
5 to 10 Years	4
Over 10 Years	3.7

Shoprite Supermarkets Product Quality Score by Industry

Shoprite Supermarkets's Product Quality score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Government and Public Policy industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.7
Accounting	4
Aerospace and Aviation	2.9
Fashion and Beauty	4.5
Arts and Entertainment	4.1
Banking and Financial Services	3.2
Biotech and Pharmaceuticals	3.5
Business and Consumer Services	4
Business Supplies and Equipment	3.7
Construction	3.5
Consulting	3
Consumer Goods	3.5
Consumer Services	4.6
Education	3.6
Environmental Services	3.4
Government and Public Policy	2.8
Healthcare, Hospitals and Medicine	3.1
Hospitality	3.6
Legal	3.1
Travel and Hospitality	3.6
Logistics and Supply Chain	4.8
Manufacturing and Machinery	4.6
Marketing, Advertising and Research	3.4
Non-Profit	4.6
Professional Services	3.7
Public Relations and Communications	4.2
Real Estate	4.3
Restaurants	3
Retail	3.5
Transportation	3.1
Warehousing	4.3
Wholesale	4.6

Shoprite Supermarkets Pricing

Shoprite Supermarkets ROI & Value For Money

3.7/5

Shoprite Supermarkets has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Shoprite Supermarkets Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Transportation industry think that they had the lowest ROI from Shoprite Supermarkets.

Quick Insights into Shoprite Supermarkets ROI

Shoprite Supermarkets's ROI score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Transportation industry.

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Ranked Shoprite Supermarkets ROI the Highest

Fashion and Beauty	4.9
26-30	4.2
Asian or Pacific Islander	4.2

Ranked Shoprite Supermarkets ROI the Lowest

66+	2.7
Hispanic or Latino	2.6
Transportation	2.5

Shoprite Supermarkets ROI Score by Gender

Male customers rated Shoprite Supermarkets's ROI score 0.4 stars higher than Female customers.

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Male

4/5

Female

3.6/5

Shoprite Supermarkets ROI Score by Ethnicity

Shoprite Supermarkets's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 2.6	Hispanic or Latino	2.6
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 3.7	Other	3.7

Shoprite Supermarkets ROI Score by Age

Shoprite Supermarkets's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 4.2	26-30	4.2
31-35 3.6	31-35	3.6
36-40 3.9	36-40	3.9
41-45 3.3	41-45	3.3
46-50 3	46-50	3
51-55 3.2	51-55	3.2
56-60 3.4	56-60	3.4
61-65 2.9	61-65	2.9
66+ 2.7	66+	2.7

Shoprite Supermarkets ROI Score by Usage

Shoprite Supermarkets's ROI score was rated the highest by customers who have used Shoprite Supermarkets's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.8
2 to 5 Years	3.9
5 to 10 Years	3.9
Over 10 Years	3.6

Shoprite Supermarkets ROI Score by Industry

Shoprite Supermarkets's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.7
Accounting	4
Aerospace and Aviation	3.8
Fashion and Beauty	4.9
Arts and Entertainment	3.7
Banking and Financial Services	3.1
Biotech and Pharmaceuticals	4
Business and Consumer Services	3.8
Business Supplies and Equipment	3.6
Construction	3.5
Consulting	3.1
Consumer Goods	3.4
Consumer Services	4.5
Education	3.5
Environmental Services	3.6
Government and Public Policy	3.2
Healthcare, Hospitals and Medicine	3.4
Hospitality	3.6
Legal	2.9
Travel and Hospitality	3.4
Logistics and Supply Chain	4.6
Manufacturing and Machinery	3.8
Marketing, Advertising and Research	3.1
Non-Profit	4.3
Professional Services	3.4
Public Relations and Communications	3.7
Real Estate	4.1
Restaurants	3.3
Retail	3.8
Transportation	2.5
Warehousing	4.6
Wholesale	3.3

Shoprite Supermarkets Customer Satisfaction (CSAT)

Shoprite Supermarkets Customer Satisfaction (CSAT) Score

78 / 100

Shoprite Supermarkets has an overall Customer Satisfaction score of 78 rated by its users and customers.

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Very Satisfied	40%
Satisfied	38%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	3%
Very Dissatisfied	8%

Very Satisfied

40%

Satisfied

38%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Shoprite Supermarkets Customer Satisfaction

Shoprite Supermarkets's Customer Satisfaction score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Shoprite Supermarkets Customer Satisfaction the Highest

Consumer Services	100%
26-30	90%
5 to 10 Years	84%

Ranked Shoprite Supermarkets Customer Satisfaction the Lowest

Caucasian	41%
66+	35%
Government and Public Policy	33%

Shoprite Supermarkets Customer Satisfaction Score by Gender

Male customers rated Shoprite Supermarkets's Customer Satisfaction score 5 points higher than Female customers.

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78 / 100

Male

	Very Satisfied	48%
	Satisfied	30%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	5%
	Very Dissatisfied	7%

73 / 100

Female

	Very Satisfied	34%
	Satisfied	39%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	2%
	Very Dissatisfied	14%

Shoprite Supermarkets Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Shoprite Supermarkets' Customer Satisfaction (CSAT) score was rated 41% according to Caucasian users and customers.

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41 / 100

Very Satisfied	24%
Satisfied	17%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	11%
Very Dissatisfied	41%

Very Satisfied

24%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

41%

CSAT according to Hispanic or Latino

Shoprite Supermarkets' Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

50%

CSAT according to African American/Black

Shoprite Supermarkets' Customer Satisfaction (CSAT) score was rated 84% according to African American/Black users and customers.

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84 / 100

Very Satisfied	42%
Satisfied	42%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	2%
Very Dissatisfied	3%

Very Satisfied

42%

Satisfied

42%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Shoprite Supermarkets' Customer Satisfaction (CSAT) score was rated 64% according to Asian or Pacific Islander users and customers.

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64 / 100

Very Satisfied	55%
Satisfied	9%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	18%
Very Dissatisfied	9%

Very Satisfied

55%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

CSAT according to Other

Shoprite Supermarkets' Customer Satisfaction (CSAT) score was rated 71% according to Other users and customers.

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71 / 100

Very Satisfied	40%
Satisfied	31%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	2%
Very Dissatisfied	15%

Very Satisfied

40%

Satisfied

31%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

15%

Shoprite Supermarkets Customer Satisfaction Score by Age

Shoprite Supermarkets's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

82%

26-30

90%

31-35

77%

36-40

89%

41-45

55%

46-50

36%

51-55

50%

56-60

75%

61-65

53%

66+

35%

Shoprite Supermarkets Customer Satisfaction Score by Usage

Shoprite Supermarkets's Customer Satisfaction score was rated the highest by customers who have used Shoprite Supermarkets's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	73
1 to 2 Years	79
2 to 5 Years	81
5 to 10 Years	84
Over 10 Years	69

Shoprite Supermarkets Customer Satisfaction Score by Industry

Shoprite Supermarkets's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Government and Public Policy industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Shoprite Supermarkets Customer Satisfaction Score by Industry",
	"text": "Shoprite Supermarkets's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Government and Public Policy industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 61,
			"stars": 0,
			"csatScore": 61,
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			"label": "Accounting",
			"groupId": 495,
			"score": 87,
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		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 87,
			"stars": 0,
			"csatScore": 87,
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			"scoreClassName": "",
			"scoreLabel": 87
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 53,
			"stars": 0,
			"csatScore": 53,
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			"scoreClassName": "",
			"scoreLabel": 53
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 90,
			"stars": 0,
			"csatScore": 90,
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			"scoreClassName": "",
			"scoreLabel": 90
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 62,
			"stars": 0,
			"csatScore": 62,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 62
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 62,
			"stars": 0,
			"csatScore": 62,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 62
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 87,
			"stars": 0,
			"csatScore": 87,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 87
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 73,
			"stars": 0,
			"csatScore": 73,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 73
		},
		{
			"label": "Warehousing",
			"groupId": 570,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Warehousing customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Wholesale",
			"groupId": 571,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Shoprite Supermarkets's Customer Satisfaction score is  rated by Wholesale customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	61
Accounting	87
Aerospace and Aviation	50
Fashion and Beauty	100
Arts and Entertainment	87
Banking and Financial Services	53
Business and Consumer Services	90
Business Supplies and Equipment	50
Construction	67
Consulting	66
Consumer Goods	40
Consumer Services	100
Education	62
Environmental Services	60
Government and Public Policy	33
Healthcare, Hospitals and Medicine	62
Hospitality	87
Legal	50
Logistics and Supply Chain	100
Manufacturing and Machinery	100
Marketing, Advertising and Research	50
Public Relations and Communications	100
Real Estate	100
Retail	73
Warehousing	100
Wholesale	100

Shoprite Supermarkets Customer Service

3.5/5

Shoprite Supermarkets has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Shoprite Supermarkets's Customer Service

Website

https://www.shoprite.com/

Quick Insights into Shoprite Supermarkets Customer Service

Shoprite Supermarkets's Customer Service score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Legal industry.

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Ranked Shoprite Supermarkets Customer Service the Highest

Fashion and Beauty	4.9
26-30	4.2
African American/Black	3.7

Ranked Shoprite Supermarkets Customer Service the Lowest

Caucasian	2.4
66+	2.2
Legal	1.6

Shoprite Supermarkets Customer Service Score by Gender

Male customers rated Shoprite Supermarkets's Customer Service score 0.3 stars higher than Female customers.

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Male

3.7/5

Female

3.4/5

Shoprite Supermarkets Customer Service Score by Ethnicity

Shoprite Supermarkets's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.4	Caucasian	2.4
Hispanic or Latino 2.6	Hispanic or Latino	2.6
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 3.5	Other	3.5

Shoprite Supermarkets Customer Service Score by Age

Shoprite Supermarkets's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 3.6	18-25	3.6
26-30 4.2	26-30	4.2
31-35 3.3	31-35	3.3
36-40 3.8	36-40	3.8
41-45 3	41-45	3
46-50 2.5	46-50	2.5
51-55 2.9	51-55	2.9
56-60 3	56-60	3
61-65 2.6	61-65	2.6
66+ 2.2	66+	2.2

Shoprite Supermarkets Customer Service Score by Usage

Shoprite Supermarkets's Customer Service score was rated the highest by customers who have used Shoprite Supermarkets's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.7
1 to 2 Years	3.4
2 to 5 Years	3.5
5 to 10 Years	3.6
Over 10 Years	3.4

Shoprite Supermarkets Customer Service Score by Industry

Shoprite Supermarkets's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Legal industry customers.

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Tech	3.4
Accounting	3.8
Aerospace and Aviation	3.1
Fashion and Beauty	4.9
Arts and Entertainment	3.6
Banking and Financial Services	3.2
Biotech and Pharmaceuticals	2.8
Business and Consumer Services	3.5
Business Supplies and Equipment	4
Construction	3.6
Consulting	2.7
Consumer Goods	3.6
Consumer Services	4.5
Education	3.3
Environmental Services	3.4
Government and Public Policy	3.5
Healthcare, Hospitals and Medicine	2.9
Hospitality	3.6
Legal	1.6
Travel and Hospitality	2.2
Logistics and Supply Chain	4.5
Manufacturing and Machinery	3.3
Marketing, Advertising and Research	3.4
Non-Profit	4.3
Professional Services	2.7
Public Relations and Communications	3.4
Real Estate	4
Restaurants	3.1
Retail	3.1
Transportation	1.8
Warehousing	4.6
Wholesale	3.5

Shoprite Supermarkets as an Employer

3.0/5

Shoprite Supermarkets has a 3.0/5 stars for its overall company culture rated by their employees

bottom

40%

CEO of Shoprite Supermarkets

Brett Wing

In the Bottom 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Shoprite Supermarkets scored a 21 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Shoprite Supermarkets would recommend the brand to a friend. ENPS measures how likely Shoprite Supermarkets employees would recommend working at Shoprite Supermarkets to a friend.

Net Promoter Score

NPS Score

52%	Promoters
17%	Passive
31%	Detractors

Employee Net Promoter Score

-16

eNPS Score

33%	Promoters
18%	Passive
49%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail