-16
NPS
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Brand Page
Acme
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About Acme's Brand
Acme is a vendor selling an assortment of consumer technological products, including cameras and computer accessories.
Brand at a Glance
71%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3.4/5
Customer Service
Acme NPS
Acme's Net Promoter Score (NPS) is a -16 with 36% Promoters, 12% Passives, and 52% Detractors. Net Promoter Score tracks whether Acme's customers would recommend using the product based on a scale of -100 to 100.
Acme Overall NPS
| 36% | Promoters |
|---|---|
| 12% | Passives |
| 52% | Detractors |
Acme NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -9 | Oct 2023 | -9 |
Jan 2024 -14 | Jan 2024 | -14 |
Feb 2024 -15 | Feb 2024 | -15 |
Apr 2024 -22 | Apr 2024 | -22 |
May 2024 -21 | May 2024 | -21 |
Jul 2024 -17 | Jul 2024 | -17 |
Sep 2024 -17 | Sep 2024 | -17 |
Oct 2024 -13 | Oct 2024 | -13 |
Dec 2024 -9 | Dec 2024 | -9 |
Feb 2025 -12 | Feb 2025 | -12 |
Nov 2025 -14 | Nov 2025 | -14 |
Dec 2025 -16 | Dec 2025 | -16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acme NPS by Gender
Acme's NPS was rated -51 by Male customers on Comparably.
Male
-51
Acme's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
N/A
Acme's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Acme NPS by Age
Acme's NPS was rated -20 points by customers ages 18-25 on Comparably.
Acme Customer Reviews
Out of the 2 Acme customer reviews 2 were positive and 0 were constructive. Acme customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Acme Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Acme users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Acme Customer Loyalty Score by Gender
Acme's Customer Loyalty score was rated 28 by Male customers on Comparably.
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Male
28%
Yes
Female
N/A
Yes
Acme Product Quality
3/5
Acme has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Acme Product Information
Acme’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://acme.eu
- Company Size
- 1-10 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Acme Product Quality
Acme's Product Quality score was rated highest by Male customers.
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Ranked Acme Product Quality the Highest
Acme Product Quality Score by Gender
Acme's Product Quality score was rated 1.7 by Male customers on Comparably.
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Male
1.7/5
Female
N/A
Acme Pricing
Acme ROI & Value For Money
2.9/5
Acme has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Acme ROI
Acme's ROI score was rated highest by Male customers.
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Ranked Acme ROI the Highest
Acme ROI Score by Gender
Acme's ROI score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
Acme Customer Satisfaction (CSAT)
Acme Customer Satisfaction (CSAT) Score
60 / 100
Acme has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
36%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
6%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Acme Customer Service
3.4/5
Acme has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Acme's Customer Service
Address
10100 Marshall Dr, Kansas City, KS 66215 United States of America
Website
http://acme.eu
Quick Insights into Acme Customer Service
Acme's Customer Service score was rated highest by Male customers.
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Ranked Acme Customer Service the Highest
Acme Customer Service Score by Gender
Acme's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Acme.
Male
2.1/5
Female
N/A
Acme as an Employer
3.2/5
Acme has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Acme scored a -16 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of Acme would recommend the brand to a friend. ENPS measures how likely Acme employees would recommend working at Acme to a friend.
Net Promoter Score
-16
NPS Score
| 36% | Promoters |
|---|---|
| 12% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 41% | Promoters |
|---|---|
| 19% | Passive |
| 40% | Detractors |
