-25
NPS
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Giant Food
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About Giant Food's Brand
Dream Health Group conducts Job Readiness Training for the underserved minority communities and returning citizens. We provide the soft skills and customer service training necessary for individuals to be successful in long term employment. We are a Washington DC based business looking to submit candidates for job opportunities at Giant Food operate supermarkets in DC, Maryland and Virginia.
Brand at a Glance
83%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Giant Food NPS
Giant Food's Net Promoter Score (NPS) is a -25 with 31% Promoters, 13% Passives, and 56% Detractors. Net Promoter Score tracks whether Giant Food's customers would recommend using the product based on a scale of -100 to 100.
Giant Food Overall NPS
| 31% | Promoters |
|---|---|
| 13% | Passives |
| 56% | Detractors |
Giant Food NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -25 | Jan 2025 | -25 |
Feb 2025 -25 | Feb 2025 | -25 |
Apr 2025 -25 | Apr 2025 | -25 |
May 2025 -26 | May 2025 | -26 |
Jun 2025 -25 | Jun 2025 | -25 |
Jul 2025 -26 | Jul 2025 | -26 |
Aug 2025 -26 | Aug 2025 | -26 |
Sep 2025 -26 | Sep 2025 | -26 |
Oct 2025 -26 | Oct 2025 | -26 |
Nov 2025 -26 | Nov 2025 | -26 |
Dec 2025 -26 | Dec 2025 | -26 |
Jan 2026 -26 | Jan 2026 | -26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Giant Food NPS by Gender
Male customers rated Giant Food's NPS 2 points higher than Female customers.
Male
-37
Giant Food's NPS was rated -37 by Male customers on Comparably.
24%
Promoters
15%
Passives
61%
Detractors
Female
-39
Giant Food's NPS was rated -39 by Female customers on Comparably.
26%
Promoters
9%
Passives
65%
Detractors
Giant Food NPS by Ethnicity
Giant Food's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -46 | Caucasian | -46 |
African American/Black -25 | African American/Black | -25 |
Asian or Pacific Islander 37 | Asian or Pacific Islander | 37 |
Other -69 | Other | -69 |
Giant Food NPS by Age
Giant Food's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Giant Food NPS by Usage
Giant Food's NPS was rated the highest by customers who have used Giant Food's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -1 | 1 to 2 Years | -1 |
2 to 5 Years -61 | 2 to 5 Years | -61 |
5 to 10 Years -28 | 5 to 10 Years | -28 |
Over 10 Years -38 | Over 10 Years | -38 |
Giant Food Customer Reviews
Out of the 31 Giant Food customer reviews 16 were positive and 15 were constructive. Giant Food customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Giant Food Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Giant Food users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Giant Food Customer Loyalty Score by Gender
Giant Food's Customer Loyalty score was rated 87 by both Female and Male customers on Comparably.
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Male
87%
Yes
Female
87%
Yes
Giant Food Customer Loyalty Score by Ethnicity
Giant Food's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Giant Food.
85
out of 100
Caucasian
91
out of 100
African American/Black
89
out of 100
Asian or Pacific Islander
80
out of 100
Other
Giant Food Customer Loyalty Score by Age
Giant Food's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 67% | 18-25 | 67% |
26-30 82% | 26-30 | 82% |
31-35 70% | 31-35 | 70% |
41-45 61% | 41-45 | 61% |
46-50 89% | 46-50 | 89% |
51-55 100% | 51-55 | 100% |
56-60 87% | 56-60 | 87% |
61-65 80% | 61-65 | 80% |
66+ 91% | 66+ | 91% |
Giant Food Customer Loyalty Score by Usage
Giant Food's Customer Loyalty score was rated the highest by customers who have used Giant Food's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Giant Food Customer Loyalty Score by Industry
Giant Food's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Accounting industry customers.
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Giant Food Product Quality
2.8/5
Giant Food has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Giant Food Product Information
Giant Food’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Giant Food's product the highest. Reviewers from the Arts and Entertainment industry rated Giant Food the lowest at 2.7.
- Company Size
- 11-50 Employees
Industry
Education
Quick Insights into Giant Food Product Quality
Giant Food's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 26-30.
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Ranked Giant Food Product Quality the Highest
Ranked Giant Food Product Quality the Lowest
Giant Food Product Quality Score by Gender
Female customers rated Giant Food's Product Quality score 0.1 stars higher than Male customers.
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Male
2.6/5
Female
2.7/5
Giant Food Product Quality Score by Ethnicity
Giant Food's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Giant Food.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 2 | Other | 2 |
Giant Food Product Quality Score by Age
Giant Food's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 1.6 | 26-30 | 1.6 |
31-35 2.9 | 31-35 | 2.9 |
41-45 2 | 41-45 | 2 |
46-50 2.1 | 46-50 | 2.1 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2.9 | 61-65 | 2.9 |
66+ 2.8 | 66+ | 2.8 |
Giant Food Product Quality Score by Usage
Giant Food's Product Quality score was rated the highest by customers who have used Giant Food's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Giant Food Product Quality Score by Industry
Giant Food's Product Quality score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Giant Food Pricing
Giant Food ROI & Value For Money
2.6/5
Giant Food has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Giant Food Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Giant Food.
Quick Insights into Giant Food ROI
Giant Food's ROI score was rated highest by customers who have used Giant Food's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Giant Food ROI the Highest
Ranked Giant Food ROI the Lowest
Giant Food ROI Score by Gender
Female customers rated Giant Food's ROI score 0.1 stars higher than Male customers.
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Male
2.4/5
Female
2.5/5
Giant Food ROI Score by Ethnicity
Giant Food's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Giant Food.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 1.6 | Other | 1.6 |
Giant Food ROI Score by Age
Giant Food's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Giant Food.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 1.7 | 26-30 | 1.7 |
31-35 3.4 | 31-35 | 3.4 |
41-45 2 | 41-45 | 2 |
46-50 2.2 | 46-50 | 2.2 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2.4 | 56-60 | 2.4 |
61-65 2.6 | 61-65 | 2.6 |
66+ 2.4 | 66+ | 2.4 |
Giant Food ROI Score by Usage
Giant Food's ROI score was rated the highest by customers who have used Giant Food's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Giant Food ROI Score by Industry
Giant Food's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Government and Public Policy industry customers.
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Giant Food Customer Satisfaction (CSAT)
Giant Food Customer Satisfaction (CSAT) Score
43 / 100
Giant Food has an overall Customer Satisfaction score of 43 rated by its users and customers.
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Very Satisfied
21%
Satisfied
22%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Giant Food Customer Satisfaction
Giant Food's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 46-50.
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Ranked Giant Food Customer Satisfaction the Highest
Ranked Giant Food Customer Satisfaction the Lowest
Giant Food Customer Satisfaction Score by Gender
Female customers rated Giant Food's Customer Satisfaction score 1 points higher than Male customers.
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41 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 13% | |
Very Dissatisfied | 38% |
42 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 19% | |
Very Dissatisfied | 33% |
Giant Food Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Giant Food's Customer Satisfaction (CSAT) score was rated 41% according to Caucasian users and customers.
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41 / 100
Very Satisfied
22%
Satisfied
19%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
17%
Very Dissatisfied
36%
CSAT according to African American/Black
Giant Food's Customer Satisfaction (CSAT) score was rated 53% according to African American/Black users and customers.
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53 / 100
Very Satisfied
16%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
42%
CSAT according to Asian or Pacific Islander
Giant Food's Customer Satisfaction (CSAT) score was rated 76% according to Asian or Pacific Islander users and customers.
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76 / 100
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
13%
CSAT according to Other
Giant Food's Customer Satisfaction (CSAT) score was rated 18% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Giant Food.
18 / 100
Very Satisfied
9%
Satisfied
9%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
26%
Very Dissatisfied
39%
Giant Food Customer Satisfaction Score by Age
Giant Food's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 31-35 | 28% | |||||||||||||||
| 41-45 | 43% | |||||||||||||||
| 46-50 | 14% | |||||||||||||||
| 51-55 | 54% | |||||||||||||||
| 56-60 | 45% | |||||||||||||||
| 61-65 | 56% | |||||||||||||||
| 66+ | 41% |
Giant Food Customer Satisfaction Score by Usage
Giant Food's Customer Satisfaction score was rated the highest by customers who have used Giant Food's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Giant Food Customer Satisfaction Score by Industry
Giant Food's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Giant Food Customer Satisfaction Score by Industry",
"text": "Giant Food's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 58,
"stars": 0,
"csatScore": 58,
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"scoreClassName": "",
"scoreLabel": 58
},
{
"label": "Accounting",
"groupId": 495,
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"groupId": 499,
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"scoreClassName": "",
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{
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"groupId": 513,
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"scoreClassName": "",
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},
{
"label": "Education",
"groupId": 515,
"score": 43,
"stars": 0,
"csatScore": 43,
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"scoreClassName": "",
"scoreLabel": 43
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 56,
"stars": 0,
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"scoreClassName": "",
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{
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"score": 33,
"stars": 0,
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"scoreClassName": "",
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},
{
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"groupId": 559,
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]
}Giant Food Customer Service
2.7/5
Giant Food has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Giant Food's Customer Service
Address
700 Pennsylvania Ave SE, 20003
Website
https://www.dreamhealthgroup.com
Phone Number
4106105119
Quick Insights into Giant Food Customer Service
Giant Food's Customer Service score was rated highest by customers who have used Giant Food's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.
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Ranked Giant Food Customer Service the Highest
Ranked Giant Food Customer Service the Lowest
Giant Food Customer Service Score by Gender
Female customers rated Giant Food's Customer Service score 0.1 stars higher than Male customers.
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Male
2.5/5
Female
2.6/5
Giant Food Customer Service Score by Ethnicity
Giant Food's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Giant Food.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.2 | Other | 2.2 |
Giant Food Customer Service Score by Age
Giant Food's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Giant Food.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 1.5 | 26-30 | 1.5 |
31-35 3 | 31-35 | 3 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.6 | 56-60 | 2.6 |
61-65 3.1 | 61-65 | 3.1 |
66+ 2.5 | 66+ | 2.5 |
Giant Food Customer Service Score by Usage
Giant Food's Customer Service score was rated the highest by customers who have used Giant Food's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Giant Food Customer Service Score by Industry
Giant Food's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Giant Food as an Employer
2.6/5
Giant Food has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Giant Food scored a -25 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Giant Food would recommend the brand to a friend. ENPS measures how likely Giant Food employees would recommend working at Giant Food to a friend.
Net Promoter Score
-25
NPS Score
| 31% | Promoters |
|---|---|
| 13% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
