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NPS
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Associated British Foods
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About Associated British Foods' Brand
Retailer of food products. The company operates as a food processing and retailing company and is engaged in the sale of bakery products, biscuits, agricultural and grocery products. Among its major competitors, Associated British Foods is ranked in 3rd place for NPS while Primark Corporation is 1st, and BAE Systems is 2nd.Their current valuation is $25.41B
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.5/5
Customer Service
Associated British Foods Ranking
- #3 / 4 of its competitors
Associated British Foods NPS
Associated British Foods's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Associated British Foods's customers would recommend using the product based on a scale of -100 to 100.
Associated British Foods Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Associated British Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Aug 2022 -50 | Aug 2022 | -50 |
Nov 2022 0 | Nov 2022 | 0 |
How Other Brands Compare
Associated British Foods is ranked third for NPS among its competitors. Primark Corporation and BAE Systems come in first and second, with Hochdorf Holding coming in at #4. Among those competitors, it is the third most valued company behind BAE Systems.
Associated British Foods |  BAE Systems |  Primark Corporation |  Hochdorf Holding | |
| Global Ranking | #- | #540 | #- | #- |
| NPS | 0 | 17 | 35 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $25.41B | $126.78B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Associated British Foods NPS vs. Competitors
Compared to its competitors, Associated British Foods's NPS is rated right below BAE Systems.
| COMPANY | NPS Score | |
|---|---|---|
| Primark Corporation | 35 |
| BAE Systems | 17 |
| Associated British Foods | 0 |
Associated British Foods Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Associated British Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Associated British Foods Customer Loyalty vs. Competitors
Compared to its competitors, Associated British Foods's Customer Loyalty score is rated right below Primark Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BAE Systems | 72% |
| Primark Corporation | 68% |
| Associated British Foods | 10% |
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Associated British Foods Product Quality
4/5
Associated British Foods has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Associated British Foods Product Information
Associated British Foods’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.abf.co.uk
- Company Size
- 10,000+ Employees
Associated British Foods Product Quality vs. Competitors
Compared to its competitors, Associated British Foods's Product Quality score is rated right above BAE Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| Associated British Foods | 4/5 |
| BAE Systems | 3.8/5 |
| Primark Corporation | 3.5/5 |
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Associated British Foods Pricing
Associated British Foods ROI & Value For Money
4.2/5
Associated British Foods has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Associated British Foods Pricing vs. Competitors
Compared to its competitors, Associated British Foods's ROI score is rated right above Primark Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Associated British Foods | 4.2/5 |
| Primark Corporation | 4.2/5 |
| BAE Systems | 3.7/5 |
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Associated British Foods Customer Satisfaction (CSAT)
Associated British Foods Customer Satisfaction (CSAT) Score
100 / 100
Associated British Foods has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Associated British Foods Customer Satisfaction vs. Competitors
Compared to its competitors, Associated British Foods's Customer Satisfaction score is rated right above Primark Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Associated British Foods | 100% |
| Primark Corporation | 80% |
| BAE Systems | 72% |
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Associated British Foods Customer Service
4.5/5
Associated British Foods has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Associated British Foods's Customer Service
Address
Weston Centre, London, W1K 4QY Bahamas
Website
www.abf.co.uk
Phone Number
7
Associated British Foods Customer Service vs. Competitors
Compared to its competitors, Associated British Foods's Customer Service score is rated right above Primark Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Associated British Foods | 4.5/5 |
| Primark Corporation | 3.8/5 |
| BAE Systems | 3.7/5 |
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