-49
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Stop & Shop
Marketing or Exec? Claim Your Free Account
About Stop & Shop's Brand
A neighborhood grocer for more than 100 years, Stop & Shop offers a wide assortment with a focus on fresh, healthy options at a great value to feed all of life’s moments. Stop & Shop customers can choose how and where they want to shop - whether in-store or online for delivery or same day pickup. The company is committed to making an impact in its communities by fighting hunger, supporting our troops, and investing in pediatric & breast cancer research to help find a cure. When you work at Stop & Shop, you join a company where everyone feels they belong and can thrive. We are always looking to bring in new, diverse voices who will help us deliver on our promise of making the small wins possible for everyone. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs 54,000 associates and operates around 400 stores throughout Massachusetts, Connecticut, Rhode Island, New York, and New Jersey. To learn more about Stop & Shop, visit www.stopandshop.com Among its major competitors, Stop & Shop is ranked in 4th place for NPS while Wegmans is 1st, and Shoprite Supermarkets is 2nd. Overall, Stop & Shop has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $30.95B
Brand at a Glance
83%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Stop & Shop Ranking
- #4 / 4 of its competitors
Stop & Shop NPS
Stop & Shop's Net Promoter Score (NPS) is a -49 with 22% Promoters, 7% Passives, and 71% Detractors. Net Promoter Score tracks whether Stop & Shop's customers would recommend using the product based on a scale of -100 to 100.
Stop & Shop Overall NPS
| 22% | Promoters |
|---|---|
| 7% | Passives |
| 71% | Detractors |
Stop & Shop NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -52 | Dec 2024 | -52 |
Jan 2025 -52 | Jan 2025 | -52 |
Feb 2025 -52 | Feb 2025 | -52 |
Mar 2025 -51 | Mar 2025 | -51 |
Apr 2025 -51 | Apr 2025 | -51 |
May 2025 -51 | May 2025 | -51 |
Jun 2025 -51 | Jun 2025 | -51 |
Jul 2025 -51 | Jul 2025 | -51 |
Aug 2025 -51 | Aug 2025 | -51 |
Oct 2025 -51 | Oct 2025 | -51 |
Nov 2025 -51 | Nov 2025 | -51 |
Dec 2025 -51 | Dec 2025 | -51 |
How Other Brands Compare
Stop & Shop is ranked #4 for NPS among its competitors. Wegmans and Shoprite Supermarkets come in first and second, with Whole Foods Market coming in at third. Among those competitors, it is the most valued company.
Stop & Shop |  Whole Foods Market |  Wegmans |  Shoprite Supermarkets | |
| Global Ranking | #- | #68 | #633 | #- |
| NPS | -49 | 19 | 56 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $30.95B | - | $3.15B | $5.92B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stop & Shop NPS by Gender
Female customers rated Stop & Shop's NPS 4 points higher than Male customers.
Male
-60
Stop & Shop's NPS was rated -60 by Male customers on Comparably.
17%
Promoters
6%
Passives
77%
Detractors
Female
-56
Stop & Shop's NPS was rated -56 by Female customers on Comparably.
19%
Promoters
6%
Passives
75%
Detractors
Stop & Shop NPS by Ethnicity
Stop & Shop's NPS was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -62 | Caucasian | -62 |
Hispanic or Latino -24 | Hispanic or Latino | -24 |
African American/Black -52 | African American/Black | -52 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Native American -14 | Native American | -14 |
Other -76 | Other | -76 |
Stop & Shop NPS by Age
Stop & Shop's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Stop & Shop NPS by Usage
Stop & Shop's NPS was rated the highest by customers who have used Stop & Shop's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -18 | Less than 1 Year | -18 |
1 to 2 Years -37 | 1 to 2 Years | -37 |
2 to 5 Years -64 | 2 to 5 Years | -64 |
5 to 10 Years -41 | 5 to 10 Years | -41 |
Over 10 Years -66 | Over 10 Years | -66 |
Stop & Shop NPS vs. Competitors
Compared to its competitors, Stop & Shop's NPS is rated right below Price Chopper Supermarkets (NY).
| COMPANY | NPS Score | |
|---|---|---|
| Wegmans | 56 |
| Shoprite Supermarkets | 21 |
| Whole Foods Market | 19 |
 | Price Chopper Supermarkets (NY) | N/A |
| Stop & Shop | -49 |
Stop & Shop Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Stop & Shop users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stop & Shop Customer Loyalty Score by Gender
Female customers rated Stop & Shop's Customer Loyalty score 9% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Stop & Shop.
Male
78%
Yes
Female
87%
Yes
Stop & Shop Customer Loyalty Score by Ethnicity
Stop & Shop's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stop & Shop.
87
out of 100
Caucasian
84
out of 100
Hispanic or Latino
80
out of 100
African American/Black
33
out of 100
Asian or Pacific Islander
74
out of 100
Native American
81
out of 100
Other
Stop & Shop Customer Loyalty Score by Age
Stop & Shop's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Stop & Shop.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 80% | 18-25 | 80% |
26-30 78% | 26-30 | 78% |
31-35 89% | 31-35 | 89% |
36-40 66% | 36-40 | 66% |
41-45 88% | 41-45 | 88% |
46-50 88% | 46-50 | 88% |
51-55 76% | 51-55 | 76% |
56-60 94% | 56-60 | 94% |
61-65 92% | 61-65 | 92% |
66+ 76% | 66+ | 76% |
Stop & Shop Customer Loyalty Score by Usage
Stop & Shop's Customer Loyalty score was rated the highest by customers who have used Stop & Shop's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Stop & Shop Customer Loyalty Score by Industry
Stop & Shop's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Stop & Shop Customer Loyalty vs. Competitors
Compared to its competitors, Stop & Shop's Customer Loyalty score is rated right above Whole Foods Market, and is preceded by Wegmans.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Shoprite Supermarkets | 89% |
| Wegmans | 86% |
| Stop & Shop | 83% |
| Whole Foods Market | 78% |
| Price Chopper Supermarkets (NY) | N/A |
Unlock Stop & Shop Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Stop & Shop Customer Loyalty vs. Competitors data and gain insights into your customers today.
Stop & Shop Product Quality
2.3/5
Stop & Shop has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Stop & Shop's overall Product Quality score rated by its users and customers.
Stop & Shop Product Information
Stop & Shop’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Stop & Shop's product the highest. Reviewers from the Consumer Goods industry rated Stop & Shop the lowest at 2.3.
- Website
- https://stopandshop.com/
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Stop & Shop Product Quality
Stop & Shop's Product Quality score was rated highest by customers who have used Stop & Shop's products/services for 1 to 2 Years, and rated lowest by customers from the Insurance industry.
Sign Up to unlock insights into how customers have ranked Stop & Shop's Product Quality.
Ranked Stop & Shop Product Quality the Highest
Ranked Stop & Shop Product Quality the Lowest
Stop & Shop Product Quality Score by Gender
Male customers rated Stop & Shop's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Stop & Shop.
Male
2.2/5
Female
2.1/5
Stop & Shop Product Quality Score by Ethnicity
Stop & Shop's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Stop & Shop.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Native American 3 | Native American | 3 |
Other 1.7 | Other | 1.7 |
Stop & Shop Product Quality Score by Age
Stop & Shop's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Stop & Shop.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2 | 26-30 | 2 |
31-35 2.6 | 31-35 | 2.6 |
36-40 1.7 | 36-40 | 1.7 |
41-45 2.2 | 41-45 | 2.2 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.9 | 56-60 | 1.9 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2 | 66+ | 2 |
Stop & Shop Product Quality Score by Usage
Stop & Shop's Product Quality score was rated the highest by customers who have used Stop & Shop's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Stop & Shop Product Quality Score by Industry
Stop & Shop's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Stop & Shop Product Quality vs. Competitors
Compared to its competitors, Stop & Shop's Product Quality score is rated right above Price Chopper Supermarkets (NY), and is preceded by Shoprite Supermarkets.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wegmans | 4.3/5 |
| Whole Foods Market | 4/5 |
| Shoprite Supermarkets | 3.9/5 |
| Stop & Shop | 2.3/5 |
| Price Chopper Supermarkets (NY) | N/A |
Unlock Stop & Shop Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Stop & Shop Product Quality vs. Competitors data and gain insights into your customers today.
Stop & Shop Pricing
Stop & Shop ROI & Value For Money
2.2/5
Stop & Shop has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Stop & Shop's overall ROI score rated by its users and customers.
Stop & Shop Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Construction industry think that they had the lowest ROI from Stop & Shop.
Quick Insights into Stop & Shop ROI
Stop & Shop's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Telecommunications industry.
Sign Up to unlock insights into how customers have ranked Stop & Shop's ROI score.
Ranked Stop & Shop ROI the Highest
Ranked Stop & Shop ROI the Lowest
Stop & Shop ROI Score by Gender
Male customers rated Stop & Shop's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Stop & Shop.
Male
2.2/5
Female
2.1/5
Stop & Shop ROI Score by Ethnicity
Stop & Shop's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Stop & Shop.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Native American 2.7 | Native American | 2.7 |
Other 2.1 | Other | 2.1 |
Stop & Shop ROI Score by Age
Stop & Shop's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Stop & Shop.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 1.7 | 26-30 | 1.7 |
31-35 2.7 | 31-35 | 2.7 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.8 | 51-55 | 1.8 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.1 | 66+ | 2.1 |
Stop & Shop ROI Score by Usage
Stop & Shop's ROI score was rated the highest by customers who have used Stop & Shop's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Stop & Shop ROI Score by Industry
Stop & Shop's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Stop & Shop Pricing vs. Competitors
Compared to its competitors, Stop & Shop's ROI score is rated right above Price Chopper Supermarkets (NY), and is preceded by Whole Foods Market.
| COMPANY | Pricing Score | |
|---|---|---|
| Wegmans | 4/5 |
| Shoprite Supermarkets | 3.7/5 |
| Whole Foods Market | 3.6/5 |
| Stop & Shop | 2.2/5 |
| Price Chopper Supermarkets (NY) | N/A |
Unlock Stop & Shop ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Stop & Shop ROI vs. Competitors data and gain insights into your customers today.
Stop & Shop Customer Satisfaction (CSAT)
Stop & Shop Customer Satisfaction (CSAT) Score
32 / 100
Stop & Shop has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
10%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
17%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stop & Shop Customer Satisfaction
Stop & Shop's Customer Satisfaction score was rated highest by customers who have used Stop & Shop's products/services for 1 to 2 Years, and rated lowest by customers from the Hospitality industry.
Sign Up to unlock insights into how customers have ranked Stop & Shop's Customer Satisfaction.
Ranked Stop & Shop Customer Satisfaction the Highest
Ranked Stop & Shop Customer Satisfaction the Lowest
Stop & Shop Customer Satisfaction Score by Gender
Male customers rated Stop & Shop's Customer Satisfaction score 11 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Stop & Shop.
36 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 24% | |
Very Dissatisfied | 35% |
25 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 23% | |
Very Dissatisfied | 48% |
Stop & Shop Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stop & Shop's Customer Satisfaction (CSAT) score was rated 26% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stop & Shop.
26 / 100
Very Satisfied
15%
Satisfied
11%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
25%
Very Dissatisfied
44%
CSAT according to Hispanic or Latino
Stop & Shop's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stop & Shop.
50 / 100
Very Satisfied
44%
Satisfied
6%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
38%
CSAT according to African American/Black
Stop & Shop's Customer Satisfaction (CSAT) score was rated 32% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stop & Shop.
32 / 100
Very Satisfied
32%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
18%
Very Dissatisfied
45%
CSAT according to Asian or Pacific Islander
Stop & Shop's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stop & Shop.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
CSAT according to Native American
Stop & Shop's Customer Satisfaction (CSAT) score was rated 43% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stop & Shop.
43 / 100
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
CSAT according to Other
Stop & Shop's Customer Satisfaction (CSAT) score was rated 21% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stop & Shop.
21 / 100
Very Satisfied
11%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
50%
Stop & Shop Customer Satisfaction Score by Age
Stop & Shop's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Stop & Shop.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 66% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 11% | |||||||||||||||
| 41-45 | 19% | |||||||||||||||
| 46-50 | 19% | |||||||||||||||
| 51-55 | 15% | |||||||||||||||
| 56-60 | 21% | |||||||||||||||
| 61-65 | 32% | |||||||||||||||
| 66+ | 26% |
Stop & Shop Customer Satisfaction Score by Usage
Stop & Shop's Customer Satisfaction score was rated the highest by customers who have used Stop & Shop's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Stop & Shop Customer Satisfaction Score by Industry
Stop & Shop's Customer Satisfaction score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Stop & Shop Customer Satisfaction Score by Industry",
"text": "Stop & Shop's Customer Satisfaction score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Hospitality industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Stop & Shop's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Accounting",
"groupId": 495,
"score": 8,
"stars": 0,
"csatScore": 8,
"text": "Stop & Shop's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 8
},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Stop & Shop's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Stop & Shop's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 49,
"stars": 0,
"csatScore": 49,
"text": "Stop & Shop's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 49
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Stop & Shop's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Stop & Shop's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Construction",
"groupId": 510,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Stop & Shop's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Stop & Shop's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Education",
"groupId": 515,
"score": 9,
"stars": 0,
"csatScore": 9,
"text": "Stop & Shop's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 9
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Stop & Shop's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Stop & Shop's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Stop & Shop's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Stop & Shop's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Stop & Shop's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Retail",
"groupId": 559,
"score": 31,
"stars": 0,
"csatScore": 31,
"text": "Stop & Shop's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 31
}
]
}Stop & Shop Customer Satisfaction vs. Competitors
Compared to its competitors, Stop & Shop's Customer Satisfaction score is rated right above Price Chopper Supermarkets (NY), and is preceded by Whole Foods Market.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wegmans | 82% |
| Shoprite Supermarkets | 78% |
| Whole Foods Market | 64% |
| Stop & Shop | 32% |
| Price Chopper Supermarkets (NY) | 0% |
Unlock Stop & Shop Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Stop & Shop Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Stop & Shop Customer Service
2.2/5
Stop & Shop has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Stop & Shop's overall Customer Service score rated by its users and customers.
About Stop & Shop's Customer Service
Address
1185 Hancock St, Quincy, MA 02169
Website
https://stopandshop.com/
Phone Number
800-767-7772
Stop & Shop's Social Links
Quick Insights into Stop & Shop Customer Service
Stop & Shop's Customer Service score was rated highest by Native American customers, and rated lowest by customers from the Telecommunications industry.
Sign Up to unlock insights into how customers have ranked Stop & Shop's Customer Service score.
Ranked Stop & Shop Customer Service the Highest
Ranked Stop & Shop Customer Service the Lowest
Stop & Shop Customer Service Score by Gender
Male customers rated Stop & Shop's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Stop & Shop.
Male
2.1/5
Female
2/5
Stop & Shop Customer Service Score by Ethnicity
Stop & Shop's Customer Service score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Stop & Shop.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 3.6 | Native American | 3.6 |
Other 1.9 | Other | 1.9 |
Stop & Shop Customer Service Score by Age
Stop & Shop's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Stop & Shop.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 1.5 | 26-30 | 1.5 |
31-35 3 | 31-35 | 3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.8 | 51-55 | 1.8 |
56-60 2.3 | 56-60 | 2.3 |
61-65 2.2 | 61-65 | 2.2 |
66+ 2 | 66+ | 2 |
Stop & Shop Customer Service Score by Usage
Stop & Shop's Customer Service score was rated the highest by customers who have used Stop & Shop's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Stop & Shop Customer Service Score by Industry
Stop & Shop's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Stop & Shop Customer Service vs. Competitors
Compared to its competitors, Stop & Shop's Customer Service score is rated right above Price Chopper Supermarkets (NY), and is preceded by Shoprite Supermarkets.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wegmans | 4.2/5 |
| Whole Foods Market | 3.8/5 |
| Shoprite Supermarkets | 3.5/5 |
| Stop & Shop | 2.2/5 |
| Price Chopper Supermarkets (NY) | N/A |
Unlock Stop & Shop Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Stop & Shop Customer Service vs. Competitors data and gain insights into your customers today.
Stop & Shop as an Employer
4.4/5
Stop & Shop has a 4.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Stop & Shop scored a -49 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of Stop & Shop would recommend the brand to a friend. ENPS measures how likely Stop & Shop employees would recommend working at Stop & Shop to a friend.
Net Promoter Score
-49
NPS Score
| 22% | Promoters |
|---|---|
| 7% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 33% | Promoters |
|---|---|
| 35% | Passive |
| 32% | Detractors |
