-50
NPS
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Valspar
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About Valspar's Brand
Valspar is an international manufacturer of paint and coatings. Among its major competitors, Valspar is ranked in 5th place for NPS while Sherwin-Williams is 1st, and Benjamin Moore is 2nd.Their current market cap is $67.96M
Brand at a Glance
100%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Valspar Ranking
- #4 / 4 of its competitors
Valspar NPS
Valspar's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Valspar's customers would recommend using the product based on a scale of -100 to 100.
Valspar Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Valspar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
Feb 2024 -33 | Feb 2024 | -33 |
Mar 2025 -50 | Mar 2025 | -50 |
How Other Brands Compare
Valspar is ranked #4 for NPS among its competitors. Sherwin-Williams and Benjamin Moore come in first and second, with Axalta Coating Systems coming in at third. Among those competitors, it is the lowest valued company behind Sherwin-Williams.
Valspar |  Sherwin-Williams |  Axalta Coating Systems |  Benjamin Moore | |
| Global Ranking | #- | #201 | #- | #- |
| NPS | -50 | 38 | 16 | 36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $67.96M | $65.11B | $6.66B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Valspar NPS vs. Competitors
Compared to its competitors, Valspar's NPS is rated right below Benjamin & Co..
| COMPANY | NPS Score | |
|---|---|---|
| Sherwin-Williams | 38 |
| Benjamin Moore | 36 |
 | BEHR | 34 |
| Axalta Coating Systems | 16 |
 | Benjamin & Co. | N/A |
| Valspar | -50 |
Valspar Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Valspar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Valspar Customer Loyalty vs. Competitors
Compared to its competitors, Valspar's Customer Loyalty score is rated right above Benjamin Moore.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Valspar | 100% |
| Benjamin Moore | 88% |
| BEHR | 85% |
| Sherwin-Williams | 82% |
| Axalta Coating Systems | 77% |
| Benjamin & Co. | N/A |
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Valspar Product Quality
2.6/5
Valspar has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Valspar Product Information
Valspar’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://valspar.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Goods
Mining and Metals
Valspar Product Quality vs. Competitors
Compared to its competitors, Valspar's Product Quality score is rated right above Benjamin & Co., and is preceded by Axalta Coating Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sherwin-Williams | 4.1/5 |
| BEHR | 4.1/5 |
| Benjamin Moore | 3.7/5 |
| Axalta Coating Systems | 3.6/5 |
| Valspar | 2.6/5 |
| Benjamin & Co. | N/A |
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Valspar Pricing
Valspar ROI & Value For Money
2.5/5
Valspar has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Valspar Pricing vs. Competitors
Compared to its competitors, Valspar's ROI score is rated right above Benjamin & Co., and is preceded by Benjamin Moore.
| COMPANY | Pricing Score | |
|---|---|---|
| Sherwin-Williams | 3.9/5 |
| BEHR | 3.9/5 |
| Axalta Coating Systems | 3.8/5 |
| Benjamin Moore | 3.7/5 |
| Valspar | 2.5/5 |
| Benjamin & Co. | N/A |
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Valspar Customer Satisfaction (CSAT)
Valspar Customer Satisfaction (CSAT) Score
25 / 100
Valspar has an overall Customer Satisfaction score of 25 rated by its users and customers.
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Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Valspar Customer Satisfaction vs. Competitors
Compared to its competitors, Valspar's Customer Satisfaction score is rated right above Benjamin & Co., and is preceded by Axalta Coating Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sherwin-Williams | 78% |
| BEHR | 77% |
| Benjamin Moore | 68% |
| Axalta Coating Systems | 64% |
| Valspar | 25% |
| Benjamin & Co. | 0% |
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Valspar Customer Service
2.5/5
Valspar has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Valspar's Customer Service
Address
Minneapolis, MN
Website
http://valspar.com/
Valspar Customer Service vs. Competitors
Compared to its competitors, Valspar's Customer Service score is rated right above Benjamin & Co., and is preceded by Axalta Coating Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sherwin-Williams | 4/5 |
| BEHR | 4/5 |
| Benjamin Moore | 3.7/5 |
| Axalta Coating Systems | 3.4/5 |
| Valspar | 2.5/5 |
| Benjamin & Co. | N/A |
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Valspar as an Employer
4.6/5
Valspar has a 4.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Valspar scored a -50 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Valspar would recommend the brand to a friend. ENPS measures how likely Valspar employees would recommend working at Valspar to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
