16
NPS
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Axalta Coating Systems
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About Axalta Coating Systems' Brand
Axalta Coating Systems has more than 150 years of experience in the coatings industry. We innovate surface solutions in the Refinish, Mobility and Industrial space. As the leader in the refinish market we are supporting body shops around the world and reshaping the industry through innovation for a better way of doing business. Our Mobility solutions comprise Axalta's best-in-class basecoats and clearcoats for color and beautification along with primers, electrocoats and powder applications for surface protection. Our liquid, electrocoat and powder coating solutions serve an array of industrial segments including those manufacturing industrial and electrical system components, oil and gas pipelines, wood applications, agricultural, construction and earth moving equipment, rail cars, structural steel, and sports equipment. Among its major competitors, Axalta Coating Systems is ranked in 6th place for NPS while Sherwin-Williams is 1st, and BASF is 2nd.Their current market cap is $6.66B
Brand at a Glance
77%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.4/5
Customer Service
Axalta Coating Systems Ranking
- #4 / 4 of its competitors
Axalta Coating Systems NPS
Axalta Coating Systems's Net Promoter Score (NPS) is a 16 with 54% Promoters, 8% Passives, and 38% Detractors. Net Promoter Score tracks whether Axalta Coating Systems's customers would recommend using the product based on a scale of -100 to 100.
Axalta Coating Systems Overall NPS
| 54% | Promoters |
|---|---|
| 8% | Passives |
| 38% | Detractors |
Axalta Coating Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 27 | Dec 2022 | 27 |
Jan 2023 31 | Jan 2023 | 31 |
Aug 2023 22 | Aug 2023 | 22 |
Oct 2023 16 | Oct 2023 | 16 |
Jan 2024 10 | Jan 2024 | 10 |
Mar 2024 15 | Mar 2024 | 15 |
Apr 2024 19 | Apr 2024 | 19 |
Jun 2024 13 | Jun 2024 | 13 |
Aug 2024 17 | Aug 2024 | 17 |
Nov 2024 13 | Nov 2024 | 13 |
Jan 2025 12 | Jan 2025 | 12 |
Sep 2025 14 | Sep 2025 | 14 |
How Other Brands Compare
Axalta Coating Systems is ranked #4 for NPS among its competitors. Sherwin-Williams and PPG come in first and second, with DuPont coming in at third. Among those competitors, it is the lowest valued company behind Sherwin-Williams.
Axalta Coating Systems |  DuPont |  Sherwin-Williams |  PPG | |
| Global Ranking | #- | #175 | #201 | #501 |
| NPS | 16 | 17 | 35 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $6.66B | $41.76B | $65.11B | $35.08B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Axalta Coating Systems NPS by Gender
Axalta Coating Systems's NPS was rated 34 by Male customers on Comparably.
Male
34
Axalta Coating Systems's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Axalta Coating Systems's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Axalta Coating Systems NPS vs. Competitors
Compared to its competitors, Axalta Coating Systems's NPS is rated right above LANXESS Deutschland, and is preceded by DuPont.
| COMPANY | NPS Score | |
|---|---|---|
| Sherwin-Williams | 35 |
 | BASF | 30 |
 | Akzo Nobel | 28 |
| PPG | 19 |
| DuPont | 17 |
| Axalta Coating Systems | 16 |
 | LANXESS Deutschland | N/A |
 | Valspar | -50 |
Axalta Coating Systems Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Axalta Coating Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Axalta Coating Systems Customer Loyalty Score by Gender
Axalta Coating Systems's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Axalta Coating Systems Customer Loyalty Score by Industry
Axalta Coating Systems's Customer Loyalty score was rated 70% by Automotive and Transportation industry customers.
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Axalta Coating Systems Customer Loyalty vs. Competitors
Compared to its competitors, Axalta Coating Systems's Customer Loyalty score is rated right above LANXESS Deutschland, and is preceded by PPG.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Valspar | 100% |
| Akzo Nobel | 89% |
| BASF | 83% |
| Sherwin-Williams | 82% |
| DuPont | 78% |
| PPG | 77% |
| Axalta Coating Systems | 77% |
| LANXESS Deutschland | N/A |
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Axalta Coating Systems Product Quality
3.6/5
Axalta Coating Systems has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Axalta Coating Systems Product Information
Axalta Coating Systems’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Axalta Coating Systems's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Chemicals
Quick Insights into Axalta Coating Systems Product Quality
Axalta Coating Systems's Product Quality score was rated highest by Male customers.
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Ranked Axalta Coating Systems Product Quality the Highest
Axalta Coating Systems Product Quality Score by Gender
Axalta Coating Systems's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Axalta Coating Systems Product Quality Score by Industry
Axalta Coating Systems's Product Quality score was rated 3.3 stars by Automotive and Transportation industry customers.
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Axalta Coating Systems Product Quality vs. Competitors
Compared to its competitors, Axalta Coating Systems's Product Quality score is rated right above Valspar, and is preceded by DuPont.
| COMPANY | Product Quality Score | |
|---|---|---|
| BASF | 4.2/5 |
| Akzo Nobel | 4.2/5 |
| Sherwin-Williams | 4.1/5 |
| PPG | 4/5 |
| DuPont | 3.8/5 |
| Axalta Coating Systems | 3.6/5 |
| Valspar | 2.6/5 |
| LANXESS Deutschland | N/A |
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Axalta Coating Systems Pricing
Axalta Coating Systems ROI & Value For Money
3.8/5
Axalta Coating Systems has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Axalta Coating Systems Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into Axalta Coating Systems ROI
Axalta Coating Systems's ROI score was rated highest by Male customers.
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Ranked Axalta Coating Systems ROI the Highest
Axalta Coating Systems ROI Score by Gender
Axalta Coating Systems's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Axalta Coating Systems ROI Score by Industry
Axalta Coating Systems's ROI score was rated 3.3 stars by Automotive and Transportation industry customers.
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Axalta Coating Systems Pricing vs. Competitors
Compared to its competitors, Axalta Coating Systems's ROI score is rated right above DuPont, and is preceded by Sherwin-Williams.
| COMPANY | Pricing Score | |
|---|---|---|
| BASF | 4.1/5 |
| PPG | 4/5 |
| Sherwin-Williams | 3.9/5 |
| Axalta Coating Systems | 3.8/5 |
| DuPont | 3.7/5 |
| Akzo Nobel | 3.4/5 |
| Valspar | 2.5/5 |
| LANXESS Deutschland | N/A |
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Axalta Coating Systems Customer Satisfaction (CSAT)
Axalta Coating Systems Customer Satisfaction (CSAT) Score
64 / 100
Axalta Coating Systems has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
46%
Satisfied
18%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Axalta Coating Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Axalta Coating Systems's Customer Satisfaction score is rated right above Valspar, and is preceded by PPG.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BASF | 84% |
| Akzo Nobel | 80% |
| Sherwin-Williams | 78% |
| DuPont | 73% |
| PPG | 67% |
| Axalta Coating Systems | 65% |
| Valspar | 25% |
| LANXESS Deutschland | 0% |
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Axalta Coating Systems Customer Service
3.4/5
Axalta Coating Systems has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Axalta Coating Systems's Customer Service
Address
50 Applied Bank Blvd, Glen Mills, PA 19342
Website
https://www.axalta.com/corporate/en_US.html
Phone Number
(855) 629-2582
Quick Insights into Axalta Coating Systems Customer Service
Axalta Coating Systems's Customer Service score was rated highest by customers from the Automotive and Transportation industry.
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Ranked Axalta Coating Systems Customer Service the Highest
Axalta Coating Systems Customer Service Score by Gender
Axalta Coating Systems's Customer Service score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Axalta Coating Systems Customer Service Score by Industry
Axalta Coating Systems's Customer Service score was rated 2.8 stars by Automotive and Transportation industry customers.
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Axalta Coating Systems Customer Service vs. Competitors
Compared to its competitors, Axalta Coating Systems's Customer Service score is rated right above Akzo Nobel, and is preceded by DuPont.
| COMPANY | Customer Service Score | |
|---|---|---|
| BASF | 4.1/5 |
| PPG | 4.1/5 |
| Sherwin-Williams | 4/5 |
| DuPont | 3.8/5 |
| Axalta Coating Systems | 3.4/5 |
| Akzo Nobel | 3.4/5 |
| Valspar | 2.5/5 |
| LANXESS Deutschland | N/A |
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Axalta Coating Systems as an Employer
3.4/5
Axalta Coating Systems has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Axalta Coating Systems
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Axalta Coating Systems scored a 16 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Axalta Coating Systems would recommend the brand to a friend. ENPS measures how likely Axalta Coating Systems employees would recommend working at Axalta Coating Systems to a friend.
Net Promoter Score
16
NPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 35% | Promoters |
|---|---|
| 26% | Passive |
| 39% | Detractors |
