32
NPS
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MuleSoft is ranked #189 in Tech Brands
MuleSoft is ranked #189 in Tech Brands
About MuleSoft's Brand
MuleSoft is a provider of the leading platform for building application networks. MuleSoft’s brand is ranked #574 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of MuleSoft. When compared to other organizations within the Tech industry, MuleSoft is ranked #189. Among its major competitors, MuleSoft is ranked in 4th place for NPS while Red Hat is 1st, and DemystData is 2nd. Overall, MuleSoft has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
MuleSoft CMO
Vidya Peters
Vidya Peters serves as the Chief Marketing Officer of MuleSoft. Vidya started at MuleSoft in Jan of 2018. Vidya currently resides in the San Francisco Bay Area.
MuleSoft Ranking
- #189 in Tech
- #2 / 4 of its competitors
MuleSoft NPS
MuleSoft's Net Promoter Score (NPS) is a 32 with 53% Promoters, 26% Passives, and 21% Detractors. Net Promoter Score tracks whether MuleSoft's customers would recommend using the product based on a scale of -100 to 100.
MuleSoft Overall NPS
| 53% | Promoters |
|---|---|
| 26% | Passives |
| 21% | Detractors |
MuleSoft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 32 | Sep 2023 | 32 |
Oct 2023 29 | Oct 2023 | 29 |
Nov 2023 32 | Nov 2023 | 32 |
Dec 2023 31 | Dec 2023 | 31 |
Jan 2024 33 | Jan 2024 | 33 |
Mar 2024 31 | Mar 2024 | 31 |
Jul 2024 29 | Jul 2024 | 29 |
Oct 2024 29 | Oct 2024 | 29 |
May 2025 29 | May 2025 | 29 |
Aug 2025 29 | Aug 2025 | 29 |
Oct 2025 30 | Oct 2025 | 30 |
Nov 2025 32 | Nov 2025 | 32 |
How Other Brands Compare
MuleSoft is ranked second for NPS among its competitors. Red Hat and IBM come in first and third, with Netsuite coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MuleSoft NPS by Gender
MuleSoft's NPS was rated 21 by Male customers on Comparably.
Male
21
MuleSoft's NPS was rated 21 by Male customers on Comparably.
50%
Promoters
21%
Passives
29%
Detractors
Female
N/A
MuleSoft's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MuleSoft NPS by Ethnicity
MuleSoft's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -100 | Other | -100 |
MuleSoft NPS by Age
MuleSoft's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
MuleSoft NPS by Usage
MuleSoft's NPS was rated the highest by customers who have used MuleSoft's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 56 | Less than 1 Year | 56 |
1 to 2 Years -80 | 1 to 2 Years | -80 |
2 to 5 Years 78 | 2 to 5 Years | 78 |
MuleSoft NPS vs. Competitors
Compared to its competitors, MuleSoft's NPS is rated right above TIBCO Software Inc., and is preceded by Informatica.
| COMPANY | NPS Score | |
|---|---|---|
 | Red Hat | 38 |
 | DemystData | 34 |
 | Informatica | 33 |
 | MuleSoft | 32 |
 | TIBCO Software Inc. | 28 |
 | IBM | 26 |
 | Netsuite | 2 |
 | 3scale | 0 |
 | CA Technologies | -33 |
 | Magic Software Enterprises | -100 |
MuleSoft Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of MuleSoft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MuleSoft Customer Loyalty Score by Gender
MuleSoft's Customer Loyalty score was rated 68 by Male customers on Comparably.
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Male
68%
Yes
Female
N/A
Yes
MuleSoft Customer Loyalty Score by Ethnicity
MuleSoft's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MuleSoft.
85
out of 100
Asian or Pacific Islander
40
out of 100
Other
MuleSoft Customer Loyalty Score by Age
MuleSoft's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
41-45 40% | 41-45 | 40% |
46-50 64% | 46-50 | 64% |
MuleSoft Customer Loyalty Score by Usage
MuleSoft's Customer Loyalty score was rated the highest by customers who have used MuleSoft's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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MuleSoft Customer Loyalty Score by Industry
MuleSoft's Customer Loyalty score was rated 78% by Tech industry customers.
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MuleSoft Customer Loyalty vs. Competitors
Compared to its competitors, MuleSoft's Customer Loyalty score is rated right above Netsuite, and is preceded by Informatica.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DemystData | 100% |
| Magic Software Enterprises | 100% |
| TIBCO Software Inc. | 87% |
| Red Hat | 79% |
| IBM | 79% |
| Informatica | 78% |
| MuleSoft | 78% |
| Netsuite | 74% |
| CA Technologies | 69% |
| 3scale | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, MuleSoft's Customer Loyalty score is rated right below Peloton.
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MuleSoft Product Quality
4/5
MuleSoft has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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MuleSoft Product Information
MuleSoft serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. MuleSoft supports Web devices and offers products for small, medium, and large sized businesses.
MuleSoft’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated MuleSoft's product the highest. Reviewers from the Tech industry rated MuleSoft the lowest at 4.
- Website
- https://www.mulesoft.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Quick Insights into MuleSoft Product Quality
MuleSoft's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked MuleSoft Product Quality the Highest
Ranked MuleSoft Product Quality the Lowest
MuleSoft Product Quality Score by Gender
MuleSoft's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
MuleSoft Product Quality Score by Ethnicity
MuleSoft's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 2.3 | Other | 2.3 |
MuleSoft Product Quality Score by Age
MuleSoft's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
41-45 2.8 | 41-45 | 2.8 |
46-50 4.8 | 46-50 | 4.8 |
MuleSoft Product Quality Score by Usage
MuleSoft's Product Quality score was rated the highest by customers who have used MuleSoft's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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MuleSoft Product Quality Score by Industry
MuleSoft's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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MuleSoft Product Quality vs. Competitors
Compared to its competitors, MuleSoft's Product Quality score is rated right above 3scale, and is preceded by Red Hat.
| COMPANY | Product Quality Score | |
|---|---|---|
| DemystData | 4.5/5 |
| TIBCO Software Inc. | 4.2/5 |
| Red Hat | 4/5 |
| MuleSoft | 4/5 |
| 3scale | 4/5 |
| Informatica | 3.9/5 |
| IBM | 3.8/5 |
| Netsuite | 3.4/5 |
| CA Technologies | 3.4/5 |
| Magic Software Enterprises | 1.5/5 |
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Product Quality for Other Tech Brands
In the Tech industry, MuleSoft's Product Quality score is rated right above Peloton, and is preceded by Google.
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MuleSoft Pricing
MuleSoft ROI & Value For Money
4/5
MuleSoft has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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MuleSoft Pricing Plans
MuleSoft has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Tech industry think that they had the lowest ROI from MuleSoft.
Who Uses MuleSoft?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into MuleSoft ROI
MuleSoft's ROI score was rated highest by customers who have used MuleSoft's products/services for 2 to 5 Years, and rated lowest by customers who have used MuleSoft's products/services for 1 to 2 Years.
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Ranked MuleSoft ROI the Highest
Ranked MuleSoft ROI the Lowest
MuleSoft ROI Score by Gender
MuleSoft's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
MuleSoft ROI Score by Ethnicity
MuleSoft's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 2 | Other | 2 |
MuleSoft ROI Score by Age
MuleSoft's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
41-45 2.3 | 41-45 | 2.3 |
46-50 4 | 46-50 | 4 |
MuleSoft ROI Score by Usage
MuleSoft's ROI score was rated the highest by customers who have used MuleSoft's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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MuleSoft ROI Score by Industry
MuleSoft's ROI score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
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MuleSoft Pricing vs. Competitors
Compared to its competitors, MuleSoft's ROI score is rated right above 3scale, and is preceded by Red Hat.
| COMPANY | Pricing Score | |
|---|---|---|
| DemystData | 4.5/5 |
| Informatica | 4.1/5 |
| Red Hat | 4/5 |
| MuleSoft | 4/5 |
| 3scale | 4/5 |
| TIBCO Software Inc. | 3.8/5 |
| IBM | 3.8/5 |
| CA Technologies | 3.5/5 |
| Netsuite | 3.2/5 |
| Magic Software Enterprises | 1.5/5 |
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ROI for Other Tech Brands
In the Tech industry, MuleSoft's ROI score is rated right above Peloton, and is preceded by Nintendo.
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MuleSoft Customer Satisfaction (CSAT)
MuleSoft Customer Satisfaction (CSAT) Score
77 / 100
MuleSoft has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
43%
Satisfied
34%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
4%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MuleSoft Customer Satisfaction
MuleSoft's Customer Satisfaction score was rated highest by customers who have used MuleSoft's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked MuleSoft Customer Satisfaction the Highest
Ranked MuleSoft Customer Satisfaction the Lowest
MuleSoft Customer Satisfaction Score by Gender
MuleSoft's Customer Satisfaction score was rated 76 by Male customers on Comparably.
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76 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 11% | |
Very Dissatisfied | 0% |
MuleSoft Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
MuleSoft's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
MuleSoft's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
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34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
MuleSoft Customer Satisfaction Score by Age
MuleSoft's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% |
MuleSoft Customer Satisfaction Score by Usage
MuleSoft's Customer Satisfaction score was rated the highest by customers who have used MuleSoft's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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MuleSoft Customer Satisfaction Score by Industry
MuleSoft's Customer Satisfaction score was rated 75 points by Tech industry customers.
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}MuleSoft Customer Satisfaction vs. Competitors
Compared to its competitors, MuleSoft's Customer Satisfaction score is rated right above Red Hat, and is preceded by TIBCO Software Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DemystData | 100% |
| TIBCO Software Inc. | 84% |
| MuleSoft | 77% |
| Red Hat | 76% |
| IBM | 76% |
| Informatica | 69% |
| Netsuite | 60% |
| CA Technologies | 20% |
| 3scale | 0% |
| Magic Software Enterprises | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, MuleSoft's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
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MuleSoft Customer Service
3.8/5
MuleSoft has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About MuleSoft's Customer Service
Address
77 Geary, Suite 400, San Francisco, CA 94108
Website
https://www.mulesoft.com
Phone Number
(415) 229-2009
MuleSoft's Social Links
Quick Insights into MuleSoft Customer Service
MuleSoft's Customer Service score was rated highest by customers who have used MuleSoft's products/services for 2 to 5 Years, and rated lowest by customers who have used MuleSoft's products/services for 1 to 2 Years.
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Ranked MuleSoft Customer Service the Highest
Ranked MuleSoft Customer Service the Lowest
MuleSoft Customer Service Score by Gender
MuleSoft's Customer Service score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
MuleSoft Customer Service Score by Ethnicity
MuleSoft's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 2 | Other | 2 |
MuleSoft Customer Service Score by Age
MuleSoft's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
41-45 2.1 | 41-45 | 2.1 |
46-50 4.1 | 46-50 | 4.1 |
MuleSoft Customer Service Score by Usage
MuleSoft's Customer Service score was rated the highest by customers who have used MuleSoft's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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MuleSoft Customer Service Score by Industry
MuleSoft's Customer Service score was rated 3.5 stars by Tech industry customers.
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MuleSoft Customer Service vs. Competitors
Compared to its competitors, MuleSoft's Customer Service score is rated right above 3scale, and is preceded by IBM.
| COMPANY | Customer Service Score | |
|---|---|---|
| DemystData | 5/5 |
| Informatica | 4.1/5 |
| Red Hat | 4/5 |
| IBM | 3.9/5 |
| MuleSoft | 3.8/5 |
| 3scale | 3.7/5 |
| CA Technologies | 3.5/5 |
| TIBCO Software Inc. | 3.4/5 |
| Netsuite | 3/5 |
| Magic Software Enterprises | 1.5/5 |
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Customer Service for Other Tech Brands
In the Tech industry, MuleSoft's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
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MuleSoft as an Employer
4.2/5
MuleSoft has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MuleSoft scored a 32 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of MuleSoft would recommend the brand to a friend. ENPS measures how likely MuleSoft employees would recommend working at MuleSoft to a friend.
Net Promoter Score
32
NPS Score
| 53% | Promoters |
|---|---|
| 26% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Global Ranking Snapshot
MuleSoft is ranked #574 in the Global Top 100 Brands. It ranks just behind Calm and just ahead of Carta.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
572 |  | HelloFresh |  | Uwe Voss | Retail |
573 |  | Calm |  | Alex Tew & Michael Acton-Smith | Health and Wellness |
574 | | MuleSoft | | Greg Schott | Tech |
575 |  | Carta |  | Henry Ward | Banking and Financial Services |
576 |  | Carter's |  | Michael Casey | Fashion and Beauty |
577 |  | Bumble |  | Whitney Wolfe Herd | Tech |
578 |  | Hormel Foods |  | James Snee | Food and Beverages |
Tech Ranking Snapshot
MuleSoft is ranked #189 in the Tech Industry. It ranks just behind Calm and just ahead of Carta.
| RANK | COMPANY | Location | |
|---|---|---|---|
187 |  | Christie's | London |
188 | | Calm | San Francisco, CA |
189 | | MuleSoft | San Francisco, CA |
190 | | Carta | San Francisco, CA |
191 | | Bumble | Austin, TX |
192 |  | Land O' Lakes | Hills, MN |
193 |  | Phenom | Ambler, PA |
