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MuleSoft is
Ranked
#189
in
Tech Brands
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MuleSoft is ranked #189 in Tech Brands

About MuleSoft's Brand

MuleSoft is a provider of the leading platform for building application networks. MuleSoft’s brand is ranked #574 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of MuleSoft. When compared to other organizations within the Tech industry, MuleSoft is ranked #189. Among its major competitors, MuleSoft is ranked in 5th place for NPS while DemystData is 1st, and CA Technologies is 2nd. Overall, MuleSoft has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

74%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
MuleSoft CMO
  MuleSoft CMO

Vidya Peters

Vidya Peters serves as the Chief Marketing Officer of MuleSoft. Vidya started at MuleSoft in Jan of 2018. Vidya currently resides in the San Francisco Bay Area.

MuleSoft Ranking

MuleSoft NPS

MuleSoft's Net Promoter Score (NPS) is a 41 with 58% Promoters, 25% Passives, and 17% Detractors. Net Promoter Score tracks whether MuleSoft's customers would recommend using the product based on a scale of -100 to 100.

MuleSoft Overall NPS

41
NPS
58%Promoters
25%Passives
17%Detractors
MuleSoft Overall NPS

MuleSoft NPS Trend

-100
-50
0
50
100
Mar 2021
56
Mar 202156
Apr 2021
51
Apr 202151
May 2021
50
May 202150
Jul 2021
48
Jul 202148
Sep 2021
53
Sep 202153
Oct 2021
48
Oct 202148
Nov 2021
46
Nov 202146
Jan 2022
46
Jan 202246
Feb 2022
44
Feb 202244
Mar 2022
40
Mar 202240
Apr 2022
39
Apr 202239
Jun 2022
42
Jun 202242

How Other Brands Compare

MuleSoft is ranked second for NPS among its competitors. Red Hat and IBM come in first and third, with Netsuite coming in at #4.

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MuleSoft's Logo
MuleSoft
IBM's Logo
IBM
Red Hat's Logo
Red Hat
Netsuite's Logo
Netsuite
Global Ranking#574#106#258#494
NPS41304514
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutral-
Valuation Updated every 24 hours for public companies-$119.05B--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

MuleSoft NPS by Gender

MuleSoft's NPS was rated 30 by Male customers on Comparably.

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Male

30

MuleSoft's NPS was rated 30 by Male customers on Comparably.

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60%
Promoters
10%
Passives
30%
Detractors

Female

N/A

MuleSoft's NPS is not yet rated by Female customers.

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0%
Promoters
0%
Passives
0%
Detractors

MuleSoft NPS by Ethnicity

MuleSoft's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.

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-100
-50
0
50
100
Asian or Pacific Islander
34
Asian or Pacific Islander34

MuleSoft NPS by Age

MuleSoft's NPS was rated 75 points by customers ages 46-50 on Comparably.

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0
20
40
60
80
100
Promoters
75%
Passives
25%
Detractors
0%
46-5075%25%0%

MuleSoft NPS by Usage

MuleSoft's NPS was rated the highest by customers who have used MuleSoft's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
56
Less than 1 Year56
1 to 2 Years
-100
1 to 2 Years-100
2 to 5 Years
86
2 to 5 Years86

MuleSoft NPS vs. Competitors

Compared to its competitors, MuleSoft's NPS is rated right above IBM, and is preceded by Red Hat.

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MuleSoft NPS vs Companies in Tech

In the Tech industry, MuleSoft's NPS is rated right below ROBLOX.

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MuleSoft Customer Reviews

What do you value most about this brand?
Stability availability NFR usability support
Review from San Francisco, CA / Male / Asian or Pacific Islander / 46-50

MuleSoft Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of MuleSoft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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74
74%
26
26%
MuleSoft Customer Loyalty

MuleSoft Customer Loyalty Score by Gender

MuleSoft's Customer Loyalty score was rated 64 by Male customers on Comparably.

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Male
64%
Yes
Female
N/A
Yes

MuleSoft Customer Loyalty Score by Ethnicity

MuleSoft's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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100
out of 100
Asian or Pacific Islander

MuleSoft Customer Loyalty Score by Age

MuleSoft's Customer Loyalty score was rated 55% by customers ages 46-50 on Comparably.

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0
20%
40%
60%
80%
100%
46-50
55%
46-5055%

MuleSoft Customer Loyalty Score by Usage

MuleSoft's Customer Loyalty score was rated the highest by customers who have used MuleSoft's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
70%
2 to 5 Years
74%

MuleSoft Customer Loyalty Score by Industry

MuleSoft's Customer Loyalty score was rated 70% by Tech industry customers.

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Tech
70%

MuleSoft Customer Loyalty vs. Competitors

Compared to its competitors, MuleSoft's Customer Loyalty score is rated right above Netsuite, and is preceded by IBM.

COMPANYCustomer Loyalty Score
DemystData100%
CA Technologies100%
TIBCO Software Inc.87%
Red Hat84%
IBM79%
MuleSoft74%
Netsuite74%
Informatica68%
3scaleN/A

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Customer Loyalty for Other Tech Brands

In the Tech industry, MuleSoft's Customer Loyalty score is rated right below Spotify.

COMPANYCustomer Loyalty Score
Peloton90%
ROBLOX90%
Nintendo90%
Netflix88%
Google88%
Zoom Video Communications88%
Apple87%
Spotify87%
MuleSoft74%

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MuleSoft Product Quality

4.2/5

MuleSoft has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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MuleSoft Product Information

MuleSoft serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. MuleSoft supports Web devices and offers products for small, medium, and large sized businesses.

MuleSoft’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Education industry rated MuleSoft's product the highest. Reviewers from the Tech industry rated MuleSoft the lowest at 4.

Website
https://www.mulesoft.com
Company Size
1,001-5,000 Employees

Industry

Tech
Enterprise
SaaS

Languages Supported

English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese

Quick Insights into MuleSoft Product Quality

MuleSoft's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers who have used MuleSoft's products/services for 1 to 2 Years.

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Ranked MuleSoft Product Quality the Highest

46-50
4.7
Education
4.7
2 to 5 Years
4.5

Ranked MuleSoft Product Quality the Lowest

Tech
4
1 to 2 Years
3.2

MuleSoft Product Quality Score by Gender

MuleSoft's Product Quality score was rated 3.6 by Male customers on Comparably.

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Male

3.6/5

Female

N/A

MuleSoft Product Quality Score by Ethnicity

MuleSoft's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.

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0
1
2
3
4
5
Asian or Pacific Islander
3.5
Asian or Pacific Islander3.5

MuleSoft Product Quality Score by Age

MuleSoft's Product Quality score was rated 4.7 stars by customers ages 46-50 on Comparably.

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0
1
2
3
4
5
46-50
4.7
46-504.7

MuleSoft Product Quality Score by Usage

MuleSoft's Product Quality score was rated the highest by customers who have used MuleSoft's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
3.2
2 to 5 Years
4.5
5 to 10 Years
4.4

MuleSoft Product Quality Score by Industry

MuleSoft's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech
4
Banking and Financial Services
4.1
Education
4.7
Manufacturing and Machinery
4.3
Telecommunications
4.4

MuleSoft Product Quality vs. Competitors

Compared to its competitors, MuleSoft's Product Quality score is rated right above TIBCO Software Inc., and is preceded by Red Hat.

COMPANYProduct Quality Score
DemystData4.5/5
CA Technologies4.5/5
Red Hat4.2/5
MuleSoft4.2/5
TIBCO Software Inc.4.2/5
IBM4/5
3scale4/5
Netsuite3.7/5
Informatica3.7/5

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Product Quality for Other Tech Brands

In the Tech industry, MuleSoft's Product Quality score is rated right above ROBLOX, and is preceded by Google.

COMPANYProduct Quality Score
Peloton4.5/5
Zoom Video Communications4.4/5
Nintendo4.4/5
Apple4.4/5
Netflix4.3/5
Spotify4.3/5
Google4.2/5
MuleSoft4.2/5
ROBLOX4.1/5

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MuleSoft Pricing

MuleSoft ROI & Value For Money

4/5

MuleSoft has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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MuleSoft Pricing Plans

MuleSoft has a pricing structure that accommodates small, medium, and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Tech industry think that they had the lowest ROI from MuleSoft.

Who Uses MuleSoft?

Small Businesses
Medium Businesses
Large Enterprises

Quick Insights into MuleSoft ROI

MuleSoft's ROI score was rated highest by customers who have used MuleSoft's products/services for 2 to 5 Years, and rated lowest by customers who have used MuleSoft's products/services for 1 to 2 Years.

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Ranked MuleSoft ROI the Highest

2 to 5 Years
4.5
Consulting
4.3
46-50
4

Ranked MuleSoft ROI the Lowest

Tech
3.8
1 to 2 Years
1.5

MuleSoft ROI Score by Gender

MuleSoft's ROI score was rated 3.4 by Male customers on Comparably.

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Male

3.4/5

Female

N/A

MuleSoft ROI Score by Ethnicity

MuleSoft's ROI score was rated 3.3 stars by Asian or Pacific Islander customers on Comparably.

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0
1
2
3
4
5
Asian or Pacific Islander
3.3
Asian or Pacific Islander3.3

MuleSoft ROI Score by Age

MuleSoft's ROI score was rated 4 stars by customers ages 46-50 on Comparably.

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0
1
2
3
4
5
46-50
4
46-504

MuleSoft ROI Score by Usage

MuleSoft's ROI score was rated the highest by customers who have used MuleSoft's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
1.5
2 to 5 Years
4.5

MuleSoft ROI Score by Industry

MuleSoft's ROI score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.

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Tech
3.8
Banking and Financial Services
3.9
Consulting
4.3
Education
4.3

MuleSoft Pricing vs. Competitors

Compared to its competitors, MuleSoft's ROI score is rated right above IBM, and is preceded by Red Hat.

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ROI for Other Tech Brands

In the Tech industry, MuleSoft's ROI score is rated right above Netflix, and is preceded by Nintendo.

COMPANYPricing Score
Peloton4.3/5
Zoom Video Communications4.2/5
Spotify4.1/5
Apple4.1/5
Google4.1/5
Nintendo4.1/5
MuleSoft4/5
Netflix4/5
ROBLOX3.9/5

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MuleSoft Customer Satisfaction (CSAT)

MuleSoft Customer Satisfaction (CSAT) Score

69 / 100

MuleSoft has an overall Customer Satisfaction score of 69 rated by its users and customers.

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Very Satisfied46%
Satisfied23%
Neither Satisfied nor Dissatisfied23%
Dissatisfied8%
Very Dissatisfied0%
Very Satisfied
46%
Satisfied
23%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
8%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into MuleSoft Customer Satisfaction

MuleSoft's Customer Satisfaction score was rated highest by Male customers.

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Ranked MuleSoft Customer Satisfaction the Highest

Male
50%

MuleSoft Customer Satisfaction Score by Gender

MuleSoft's Customer Satisfaction score was rated 50 by Male customers on Comparably.

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50 / 100
Male
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%

MuleSoft Customer Satisfaction vs. Competitors

Compared to its competitors, MuleSoft's Customer Satisfaction score is rated right above Informatica, and is preceded by Netsuite.

COMPANYCustomer Satisfaction (CSAT) Score
DemystData100%
TIBCO Software Inc.100%
IBM90%
Red Hat84%
Netsuite76%
MuleSoft69%
Informatica67%
CA Technologies0%
3scale0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, MuleSoft's Customer Satisfaction score is rated right below ROBLOX.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo93%
Netflix87%
Apple87%
Spotify87%
Google85%
Zoom Video Communications79%
Peloton77%
ROBLOX75%
MuleSoft69%

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MuleSoft Customer Service

3.9/5

MuleSoft has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About MuleSoft's Customer Service

Address

77 Geary, Suite 400, San Francisco, CA 94108


Website

https://www.mulesoft.com


Phone Number

(415) 229-2009

Quick Insights into MuleSoft Customer Service

MuleSoft's Customer Service score was rated highest by customers who have used MuleSoft's products/services for 2 to 5 Years, and rated lowest by customers who have used MuleSoft's products/services for 1 to 2 Years.

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Ranked MuleSoft Customer Service the Highest

2 to 5 Years
4.3
46-50
4.1
Tech
3.6

Ranked MuleSoft Customer Service the Lowest

1 to 2 Years
1.5

MuleSoft Customer Service Score by Gender

MuleSoft's Customer Service score was rated 3.4 by Male customers on Comparably.

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Male

3.4/5

Female

N/A

MuleSoft Customer Service Score by Ethnicity

MuleSoft's Customer Service score was rated 3.3 stars by Asian or Pacific Islander customers on Comparably.

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0
20
40
60
80
100
Asian or Pacific Islander
3.3
Asian or Pacific Islander3.3

MuleSoft Customer Service Score by Age

MuleSoft's Customer Service score was rated 4.1 stars by customers ages 46-50 on Comparably.

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0
20
40
60
80
100
46-50
4.1
46-504.1

MuleSoft Customer Service Score by Usage

MuleSoft's Customer Service score was rated the highest by customers who have used MuleSoft's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
1.5
2 to 5 Years
4.3

MuleSoft Customer Service Score by Industry

MuleSoft's Customer Service score was rated 3.6 stars by Tech industry customers.

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Tech
3.6

MuleSoft Customer Service vs. Competitors

Compared to its competitors, MuleSoft's Customer Service score is rated right above 3scale, and is preceded by Informatica.

COMPANYCustomer Service Score
DemystData5/5
CA Technologies4.2/5
Red Hat4.2/5
IBM4.1/5
Informatica3.9/5
MuleSoft3.9/5
3scale3.7/5
TIBCO Software Inc.3.4/5
Netsuite3.3/5

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Customer Service for Other Tech Brands

In the Tech industry, MuleSoft's Customer Service score is rated right above ROBLOX, and is preceded by Netflix.

COMPANYCustomer Service Score
Peloton4.3/5
Apple4.2/5
Zoom Video Communications4.1/5
Google4.1/5
Spotify4.1/5
Nintendo4.1/5
Netflix4/5
MuleSoft3.9/5
ROBLOX3.7/5

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MuleSoft as an Employer

4.1/5

MuleSoft has a 4.1/5 stars for its overall company culture rated by their employees

  MuleSoft CEO
top
5%
CEO of MuleSoft

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

MuleSoft scored a 41 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of MuleSoft would recommend the brand to a friend. ENPS measures how likely MuleSoft employees would recommend working at MuleSoft to a friend.

Net Promoter Score

41
NPS Score
58%Promoters
25%Passive
17%Detractors

Employee Net Promoter Score

41
eNPS Score
65%Promoters
11%Passive
24%Detractors

Global Ranking Snapshot

MuleSoft is ranked #574 in the Global Top 100 Brands. It ranks just behind Calm and just ahead of Carta.

RANKCOMPANYCEOINDUSTRY
572
HelloFresh  HelloFresh CEO
Dominik Richter
Retail
573
Calm  Calm CEO
Alex Tew & Michael Acton-Smith
Health and Wellness
574
MuleSoft  MuleSoft CEO
Greg Schott
Tech
575
Carta  Carta CEO
Henry Ward
Banking and Financial Services
576
Carter's  Carter's CEO
Michael Casey
Fashion and Beauty
577
Bumble  Bumble CEO
Whitney Wolfe Herd
Tech
578
Hormel Foods  Hormel Foods CEO
James Snee
Food and Beverages

Tech Ranking Snapshot

MuleSoft is ranked #189 in the Tech Industry. It ranks just behind Calm and just ahead of Carta.

RANKCOMPANYLocation
187
Christie's
London
188
Calm
San Francisco, CA
189
MuleSoft
San Francisco, CA
190
Carta
San Francisco, CA
191
Bumble
Austin, TX
192
Land O' Lakes
Minnesota City, MN
193
Phenom
Ambler, PA