34
NPS
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DemystData
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About DemystData's Brand
Our mission is to unlock global financial services by providing actionable access to high quality customer information. Among its major competitors, DemystData is ranked in 1st place for NPS while MuleSoft is 2nd, and Socure is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
DemystData Ranking
- #1 / 4 of its competitors
DemystData NPS
DemystData's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether DemystData's customers would recommend using the product based on a scale of -100 to 100.
DemystData Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
DemystData NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Jul 2023 33 | Jul 2023 | 33 |
How Other Brands Compare
DemystData is ranked first for NPS among its competitors. MuleSoft and Socure come in second and third, with Browz coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DemystData NPS vs. Competitors
Compared to its competitors, DemystData's NPS is rated right above MuleSoft.
| COMPANY | NPS Score | |
|---|---|---|
| DemystData | 34 |
 | MuleSoft | 32 |
 | Socure | 8 |
 | Browz | -100 |
DemystData Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of DemystData users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DemystData Customer Loyalty vs. Competitors
Compared to its competitors, DemystData's Customer Loyalty score is rated right above Browz.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DemystData | 100% |
| Browz | 100% |
| MuleSoft | 78% |
| Socure | 61% |
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DemystData Product Quality
4.5/5
DemystData has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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DemystData Product Information
DemystData’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://demystdata.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Big Data
FinTech
DemystData Product Quality vs. Competitors
Compared to its competitors, DemystData's Product Quality score is rated right above MuleSoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| DemystData | 4.5/5 |
| MuleSoft | 4/5 |
| Socure | 3.3/5 |
| Browz | 1.5/5 |
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DemystData Pricing
DemystData ROI & Value For Money
4.5/5
DemystData has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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DemystData Pricing vs. Competitors
Compared to its competitors, DemystData's ROI score is rated right above MuleSoft.
| COMPANY | Pricing Score | |
|---|---|---|
| DemystData | 4.5/5 |
| MuleSoft | 4/5 |
| Socure | 3.1/5 |
| Browz | 1.5/5 |
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DemystData Customer Satisfaction (CSAT)
DemystData Customer Satisfaction (CSAT) Score
100 / 100
DemystData has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DemystData Customer Satisfaction vs. Competitors
Compared to its competitors, DemystData's Customer Satisfaction score is rated right above MuleSoft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DemystData | 100% |
| MuleSoft | 77% |
| Socure | 62% |
| Browz | 0% |
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DemystData Customer Service
5/5
DemystData has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About DemystData's Customer Service
Address
28 West 25th Street, 9th Floor, New York City, NY 10010
Website
http://demystdata.com
Phone Number
8043863321
DemystData Customer Service vs. Competitors
Compared to its competitors, DemystData's Customer Service score is rated right above MuleSoft.
| COMPANY | Customer Service Score | |
|---|---|---|
| DemystData | 5/5 |
| MuleSoft | 3.8/5 |
| Socure | 3.2/5 |
| Browz | 1.5/5 |
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DemystData as an Employer
2.8/5
DemystData has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
DemystData scored a 34 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of DemystData would recommend the brand to a friend. ENPS measures how likely DemystData employees would recommend working at DemystData to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
