8
NPS
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Socure
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About Socure's Brand
Socure is the leading platform for digital identity verification and trust. Its predictive analytics platform applies artificial intelligence and machine learning technology with trusted online/offline data intelligence from email, phone address, IP, device, velocity, and the broader internet to verify identities in real time.
Brand at a Glance
61%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Socure NPS
Socure's Net Promoter Score (NPS) is a 8 with 50% Promoters, 8% Passives, and 42% Detractors. Net Promoter Score tracks whether Socure's customers would recommend using the product based on a scale of -100 to 100.
Socure Overall NPS
| 50% | Promoters |
|---|---|
| 8% | Passives |
| 42% | Detractors |
Socure NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 41 | Oct 2022 | 41 |
Nov 2022 30 | Nov 2022 | 30 |
Mar 2023 22 | Mar 2023 | 22 |
Apr 2023 27 | Apr 2023 | 27 |
Aug 2023 25 | Aug 2023 | 25 |
Sep 2023 28 | Sep 2023 | 28 |
Jan 2024 22 | Jan 2024 | 22 |
Feb 2024 20 | Feb 2024 | 20 |
Dec 2024 14 | Dec 2024 | 14 |
Jan 2025 10 | Jan 2025 | 10 |
Aug 2025 13 | Aug 2025 | 13 |
Sep 2025 9 | Sep 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Socure NPS by Gender
Socure's NPS was rated -14 by Male customers on Comparably.
Male
-14
Socure's NPS was rated -14 by Male customers on Comparably.
43%
Promoters
0%
Passives
57%
Detractors
Female
N/A
Socure's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Socure NPS by Ethnicity
Socure's NPS was rated -28 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
Socure NPS by Usage
Socure's NPS was rated the highest by customers who have used Socure's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
Socure Customer Reviews
Out of the 4 Socure customer reviews 4 were positive and 0 were constructive. Socure customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Socure Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Socure users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Socure Customer Loyalty Score by Gender
Socure's Customer Loyalty score was rated 61 by Male customers on Comparably.
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Male
61%
Yes
Female
N/A
Yes
Socure Customer Loyalty Score by Ethnicity
Socure's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Socure.
61
out of 100
Caucasian
Socure Customer Loyalty Score by Usage
Socure's Customer Loyalty score was rated the highest by customers who have used Socure's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Socure Customer Loyalty Score by Industry
Socure's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Socure Product Quality
3.3/5
Socure has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Socure Product Information
Socure’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Socure's product the highest. Reviewers from the Tech industry rated Socure the lowest at 2.5.
- Website
- http://www.socure.com
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
FinTech
SaaS
Quick Insights into Socure Product Quality
Socure's Product Quality score was rated highest by Male customers, and rated lowest by customers who have used Socure's products/services for 2 to 5 Years.
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Ranked Socure Product Quality the Highest
Ranked Socure Product Quality the Lowest
Socure Product Quality Score by Gender
Socure's Product Quality score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Socure.
Male
3.3/5
Female
N/A
Socure Product Quality Score by Ethnicity
Socure's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Socure.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Socure Product Quality Score by Usage
Socure's Product Quality score was rated 2.3 stars by customers who have used Socure's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Socure Product Quality Score by Industry
Socure's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Socure Pricing
Socure ROI & Value For Money
3.1/5
Socure has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Socure Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Socure.
Quick Insights into Socure ROI
Socure's ROI score was rated highest by Male customers, and rated lowest by customers who have used Socure's products/services for 1 to 2 Years.
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Ranked Socure ROI the Highest
Ranked Socure ROI the Lowest
Socure ROI Score by Gender
Socure's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Socure.
Male
3.3/5
Female
N/A
Socure ROI Score by Ethnicity
Socure's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Socure.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Socure ROI Score by Usage
Socure's ROI score was rated the highest by customers who have used Socure's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Socure ROI Score by Industry
Socure's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Socure Customer Satisfaction (CSAT)
Socure Customer Satisfaction (CSAT) Score
62 / 100
Socure has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Socure Customer Satisfaction
Socure's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers who have used Socure's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Socure's Customer Satisfaction.
Ranked Socure Customer Satisfaction the Highest
Ranked Socure Customer Satisfaction the Lowest
Socure Customer Satisfaction Score by Gender
Socure's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Socure.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Socure Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Socure's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Socure.
58 / 100
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
42%
Socure Customer Satisfaction Score by Usage
Socure's Customer Satisfaction score was rated the highest by customers who have used Socure's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Socure Customer Satisfaction Score by Industry
Socure's Customer Satisfaction score was rated 50 points by both Banking and Financial Services and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Socure Customer Service
3.2/5
Socure has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Socure's overall Customer Service score rated by its users and customers.
About Socure's Customer Service
Address
885 Tahoe Blvd. Suite 11, Incline Village, NV 89451
Website
http://www.socure.com
Phone Number
866.932.9014
Socure's Social Links
Quick Insights into Socure Customer Service
Socure's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used Socure's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Socure's Customer Service score.
Ranked Socure Customer Service the Highest
Ranked Socure Customer Service the Lowest
Socure Customer Service Score by Gender
Socure's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Socure.
Male
3.3/5
Female
N/A
Socure Customer Service Score by Ethnicity
Socure's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Socure.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Socure Customer Service Score by Usage
Socure's Customer Service score was rated the highest by customers who have used Socure's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Socure Customer Service Score by Industry
Socure's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Socure as an Employer
2.4/5
Socure has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Socure scored a 8 for Net Promoter Score and a -49 for Employee Net Promoter Score. NPS gauges how likely a customer of Socure would recommend the brand to a friend. ENPS measures how likely Socure employees would recommend working at Socure to a friend.
Net Promoter Score
8
NPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-49
eNPS Score
| 19% | Promoters |
|---|---|
| 13% | Passive |
| 68% | Detractors |
