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Pluralsight is

Ranked

#215

Tech Brands

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Pluralsight

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Pluralsight

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Pluralsight is ranked #215 in Tech Brands

About Pluralsight's Brand

Pluralsight is the leading technology workforce development organization that helps companies and teams build better products by developing critical skills, improving processes and gaining insights through data, and providing strategic skills consulting. Pluralsight’s brand is ranked #641 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Pluralsight. When compared to other organizations within the Tech industry, Pluralsight is ranked #215. Among its major competitors, Pluralsight is ranked in 2nd place for NPS while Udemy is 1st, and edX is 3rd. Overall, Pluralsight has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $2.57B

Brand at a Glance

83%

Customer Loyalty

4.2/5

Product Quality

3.7/5

Pricing

3.6/5

Customer Service

Pluralsight CMO

Heather Zynczak

Heather Zynczak serves as the Chief Marketing Officer for Pluralsight. Heather started at Pluralsight in August of 2016. Heather is based in the Greater Salt Lake City Area.

Pluralsight Ranking

^#641 in Global Best Brands
^#215 in Tech
^#2 / 4 of its competitors

Pluralsight NPS

Pluralsight's Net Promoter Score (NPS) is a 33 with 57% Promoters, 19% Passives, and 24% Detractors. Net Promoter Score tracks whether Pluralsight's customers would recommend using the product based on a scale of -100 to 100.

Pluralsight Overall NPS

NPS

57%	Promoters
19%	Passives
24%	Detractors

Pluralsight NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2021 -1	Jan 2021	-1
Feb 2021 20	Feb 2021	20
Mar 2021 30	Mar 2021	30
Apr 2021 22	Apr 2021	22
May 2021 30	May 2021	30
Jun 2021 26	Jun 2021	26
Jul 2021 29	Jul 2021	29
Sep 2021 31	Sep 2021	31
Oct 2021 36	Oct 2021	36
Nov 2021 28	Nov 2021	28
Dec 2021 30	Dec 2021	30
Aug 2023 31	Aug 2023	31

How Other Brands Compare

Pluralsight is ranked second for NPS among its competitors. Udemy and edX come in first and third, with Coursera coming in at #4. Among those competitors, it is the most valued company.

	Pluralsight	Udemy	Coursera	edX
Global Ranking	#641	#505	#569	#-
NPS	33	42	20	27
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$2.57B	$700.00M	$1.00B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Pluralsight NPS by Gender

Male customers rated Pluralsight's NPS 16 points higher than Female customers.

Male

Pluralsight's NPS was rated 83 by Male customers on Comparably.

83%

Promoters

17%

Passives

Detractors

Female

Pluralsight's NPS was rated 67 by Female customers on Comparably.

67%

Promoters

33%

Passives

Detractors

Pluralsight NPS by Age

Pluralsight's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

31-35

67%

33%

36-40

75%

25%

Pluralsight NPS by Usage

Pluralsight's NPS was rated the highest by customers who have used Pluralsight's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 75	Less than 1 Year	75
1 to 2 Years 60	1 to 2 Years	60
2 to 5 Years 0	2 to 5 Years	0

Pluralsight NPS vs. Competitors

Compared to its competitors, Pluralsight's NPS is rated right above edX, and is preceded by Udemy.

COMPANY		NPS Score
	Udemy	42
	Pluralsight	33
	edX	27
	Coursera	20
	Skillsoft	18
	Plus	N/A
	Learning Tree International	-100

Pluralsight NPS vs Companies in Tech

In the Tech industry, Pluralsight's NPS is rated right above Peloton, and is preceded by ROBLOX.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Pluralsight	33
	Peloton	31

Pluralsight Customer Reviews

Out of the 2 Pluralsight customer reviews 2 were positive and 0 were constructive. Pluralsight customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Pluralsight Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Pluralsight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

83%

17%

Pluralsight Customer Loyalty Score by Gender

Male customers rated Pluralsight's Customer Loyalty score 30% higher than Female customers.

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Male

100%

Yes

Female

70%

Yes

Pluralsight Customer Loyalty Score by Age

Pluralsight's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Pluralsight.

20%

40%

60%

80%

100%

Summary	Age	Score
31-35 70%	31-35	70%
36-40 100%	36-40	100%

Pluralsight Customer Loyalty Score by Usage

Pluralsight's Customer Loyalty score was rated the highest by customers who have used Pluralsight's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	100%
1 to 2 Years	82%
2 to 5 Years	100%

Pluralsight Customer Loyalty Score by Industry

Pluralsight's Customer Loyalty score was rated 90% by Tech industry customers.

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Tech	90%

Pluralsight Customer Loyalty vs. Competitors

Compared to its competitors, Pluralsight's Customer Loyalty score is rated right above Udemy.

COMPANY		Customer Loyalty Score
	Pluralsight	83%
	Udemy	81%
	edX	80%
	Skillsoft	76%
	Coursera	75%
	Learning Tree International	10%
	Plus	N/A

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Customer Loyalty for Other Tech Brands

In the Tech industry, Pluralsight's Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Pluralsight	83%
	Peloton	82%

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Pluralsight Product Quality

4.2/5

Pluralsight has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Pluralsight Product Information

Pluralsight’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Pluralsight's product the highest.

Website: http://www.pluralsight.com/careers

Company Size: 1,001-5,000 Employees

Industry

Tech

Education

SaaS

Quick Insights into Pluralsight Product Quality

Pluralsight's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Female customers.

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Ranked Pluralsight Product Quality the Highest

36-40	5
Less than 1 Year	5
Male	5

Ranked Pluralsight Product Quality the Lowest

2 to 5 Years	4.6
31-35	4.6
Female	4.6

Pluralsight Product Quality Score by Gender

Male customers rated Pluralsight's Product Quality score 0.4 stars higher than Female customers.

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Male

5/5

Female

4.6/5

Pluralsight Product Quality Score by Age

Pluralsight's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 4.6	31-35	4.6
36-40 5	36-40	5

Pluralsight Product Quality Score by Usage

Pluralsight's Product Quality score was rated the highest by customers who have used Pluralsight's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	5
1 to 2 Years	4.6
2 to 5 Years	4.6

Pluralsight Product Quality Score by Industry

Pluralsight's Product Quality score was rated 4.8 stars by Tech industry customers.

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Tech	4.8

Pluralsight Product Quality vs. Competitors

Compared to its competitors, Pluralsight's Product Quality score is rated right above Udemy.

COMPANY		Product Quality Score
	Pluralsight	4.2/5
	Udemy	4.1/5
	edX	4/5
	Coursera	3.9/5
	Skillsoft	3.5/5
	Learning Tree International	1.5/5
	Plus	N/A

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Product Quality for Other Tech Brands

In the Tech industry, Pluralsight's Product Quality score is rated right above Google, and is preceded by Spotify.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Pluralsight	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5

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Pluralsight Pricing

Pluralsight ROI & Value For Money

3.7/5

Pluralsight has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Pluralsight Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Pluralsight ROI

Pluralsight's ROI score was rated highest by Male customers, and rated lowest by customers who have used Pluralsight's products/services for 1 to 2 Years.

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Ranked Pluralsight ROI the Highest

Male	4.6
36-40	4.5
Less than 1 Year	4.4

Ranked Pluralsight ROI the Lowest

31-35	4.3
Female	4.3
1 to 2 Years	4.1

Pluralsight ROI Score by Gender

Male customers rated Pluralsight's ROI score 0.3 stars higher than Female customers.

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Male

4.6/5

Female

4.3/5

Pluralsight ROI Score by Age

Pluralsight's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 4.3	31-35	4.3
36-40 4.5	36-40	4.5

Pluralsight ROI Score by Usage

Pluralsight's ROI score was rated the highest by customers who have used Pluralsight's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.4
1 to 2 Years	4.1
2 to 5 Years	4.3

Pluralsight ROI Score by Industry

Pluralsight's ROI score was rated 4.2 stars by Tech industry customers.

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Tech	4.2

Pluralsight Pricing vs. Competitors

Compared to its competitors, Pluralsight's ROI score is rated right above edX, and is preceded by Udemy.

COMPANY		Pricing Score
	Udemy	4/5
	Pluralsight	3.7/5
	edX	3.7/5
	Coursera	3.6/5
	Skillsoft	3.5/5
	Learning Tree International	1.5/5
	Plus	N/A

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ROI for Other Tech Brands

In the Tech industry, Pluralsight's ROI score is rated right below ROBLOX.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	ROBLOX	3.8/5
	Pluralsight	3.7/5

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Pluralsight Customer Satisfaction (CSAT)

Pluralsight Customer Satisfaction (CSAT) Score

82 / 100

Pluralsight has an overall Customer Satisfaction score of 82 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	64%
Satisfied	18%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	9%

Very Satisfied

64%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Pluralsight Customer Satisfaction

Pluralsight's Customer Satisfaction score was rated highest by customers from the Tech industry.

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Ranked Pluralsight Customer Satisfaction the Highest

Tech	100%

Pluralsight Customer Satisfaction Score by Industry

Pluralsight's Customer Satisfaction score was rated 100 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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Tech	100

Pluralsight Customer Satisfaction vs. Competitors

Compared to its competitors, Pluralsight's Customer Satisfaction score is rated right above Skillsoft, and is preceded by Udemy.

COMPANY		Customer Satisfaction (CSAT) Score
	edX	100%
	Udemy	82%
	Pluralsight	82%
	Skillsoft	77%
	Coursera	75%
	Learning Tree International	0%
	Plus	0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Pluralsight's Customer Satisfaction score is rated right above Google, and is preceded by Spotify.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Pluralsight	82%
	Google	81%
	Zoom Video Communications	74%
	ROBLOX	73%
	Peloton	63%

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Pluralsight Customer Service

3.6/5

Pluralsight has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Pluralsight's Customer Service

Address

42 Future Way, Draper, UT 84020

Website

http://www.pluralsight.com/careers

Phone Number

1-801-784-9007

Pluralsight's Social Links

Quick Insights into Pluralsight Customer Service

Pluralsight's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used Pluralsight's products/services for 2 to 5 Years.

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Ranked Pluralsight Customer Service the Highest

36-40	4.7
Male	4.7
Less than 1 Year	4.5

Ranked Pluralsight Customer Service the Lowest

Female	4.5
31-35	4.3
2 to 5 Years	3.8

Pluralsight Customer Service Score by Gender

Male customers rated Pluralsight's Customer Service score 0.2 stars higher than Female customers.

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Male

4.7/5

Female

4.5/5

Pluralsight Customer Service Score by Age

Pluralsight's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Pluralsight.

100

Summary	Age	Customer Service Score
31-35 4.3	31-35	4.3
36-40 4.7	36-40	4.7

Pluralsight Customer Service Score by Usage

Pluralsight's Customer Service score was rated the highest by customers who have used Pluralsight's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.5
1 to 2 Years	3.8
2 to 5 Years	3.8

Pluralsight Customer Service Score by Industry

Pluralsight's Customer Service score was rated 4.2 stars by Tech industry customers.

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Tech	4.2

Pluralsight Customer Service vs. Competitors

Compared to its competitors, Pluralsight's Customer Service score is rated right above Coursera, and is preceded by edX.

COMPANY		Customer Service Score
	Udemy	4/5
	edX	3.9/5
	Pluralsight	3.6/5
	Coursera	3.5/5
	Skillsoft	3.2/5
	Learning Tree International	1.5/5
	Plus	N/A

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Customer Service for Other Tech Brands

In the Tech industry, Pluralsight's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.

COMPANY		Customer Service Score
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	Pluralsight	3.6/5
	ROBLOX	3.6/5

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Pluralsight as an Employer

4.6/5

Pluralsight has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Pluralsight

Aaron Skonnard

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Pluralsight scored a 33 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of Pluralsight would recommend the brand to a friend. ENPS measures how likely Pluralsight employees would recommend working at Pluralsight to a friend.

Net Promoter Score

NPS Score

57%	Promoters
19%	Passive
24%	Detractors

Employee Net Promoter Score

eNPS Score

66%	Promoters
16%	Passive
18%	Detractors

Global Ranking Snapshot

Pluralsight is ranked #641 in the Global Top 100 Brands. It ranks just behind Fiverr.com and just ahead of Nutanix.

RANK			INDUSTRY
639	Wawa, Inc.	Chris Gheysens	Retail
640	Fiverr.com	Micha Kaufman	Business and Consumer Services
641	Pluralsight	Aaron Skonnard	Tech
642	Nutanix	Rajiv Ramaswami	Tech
643	23andMe	Anne Wojcicki	Health and Wellness
644	Sally Beauty	Christian Brickman	Retail
645	Stitch Fix	Elizabeth Spaulding	Fashion and Beauty

Tech Ranking Snapshot

Pluralsight is ranked #215 in the Tech Industry. It ranks just behind MailChimp and just ahead of Nutanix.

RANK		Location
213	The Trade Desk, Inc.	Ventura, CA
214	MailChimp	Atlanta, GA
215	Pluralsight	Draper, UT
216	Nutanix	San Jose, CA
217	23andMe	Sunnyvale, CA
218	Zwift	Long Beach, CA
219	LegalZoom	Mountain View, CA