-100
NPS
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Brand Page
Learning Tree International
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About Learning Tree International's Brand
Learning Tree International is a provider of IT training and skills enhancement services to business and government organizations.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Learning Tree International NPS
Learning Tree International's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Learning Tree International's customers would recommend using the product based on a scale of -100 to 100.
Learning Tree International Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Learning Tree International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Learning Tree International Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Learning Tree International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Learning Tree International Product Quality
1.5/5
Learning Tree International has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Learning Tree International's overall Product Quality score rated by its users and customers.
Learning Tree International Product Information
Learning Tree International’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.learningtree.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Business Services
Learning Tree International Pricing
Learning Tree International ROI & Value For Money
1.5/5
Learning Tree International has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Learning Tree International Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Learning Tree International Customer Service
1.5/5
Learning Tree International has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Learning Tree International's overall Customer Service score rated by its users and customers.
About Learning Tree International's Customer Service
Address
Herndon, VA
Website
www.learningtree.com
Learning Tree International as an Employer
3.4/5
Learning Tree International has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
CEO of Learning Tree International
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Learning Tree International scored a -100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Learning Tree International would recommend the brand to a friend. ENPS measures how likely Learning Tree International employees would recommend working at Learning Tree International to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
