14
NPS
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BeyondTrust
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About BeyondTrust's Brand
BeyondTrust provides ISMS, vulnerability management, and assessment and data security solutions.
Brand at a Glance
71%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
BeyondTrust CMO
BeyondTrust NPS
BeyondTrust's Net Promoter Score (NPS) is a 14 with 49% Promoters, 16% Passives, and 35% Detractors. Net Promoter Score tracks whether BeyondTrust's customers would recommend using the product based on a scale of -100 to 100.
BeyondTrust Overall NPS
| 49% | Promoters |
|---|---|
| 16% | Passives |
| 35% | Detractors |
BeyondTrust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 24 | Jun 2022 | 24 |
Aug 2022 26 | Aug 2022 | 26 |
Sep 2022 25 | Sep 2022 | 25 |
Oct 2022 22 | Oct 2022 | 22 |
Jan 2023 24 | Jan 2023 | 24 |
May 2023 25 | May 2023 | 25 |
Nov 2023 23 | Nov 2023 | 23 |
Dec 2023 20 | Dec 2023 | 20 |
Sep 2024 18 | Sep 2024 | 18 |
Jan 2025 14 | Jan 2025 | 14 |
Aug 2025 11 | Aug 2025 | 11 |
Dec 2025 13 | Dec 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BeyondTrust NPS by Gender
BeyondTrust's NPS was rated 34 by Male customers on Comparably.
Male
34
BeyondTrust's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
BeyondTrust's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
BeyondTrust NPS by Usage
BeyondTrust's NPS was rated the highest by customers who have used BeyondTrust's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 17 | 1 to 2 Years | 17 |
5 to 10 Years 61 | 5 to 10 Years | 61 |
BeyondTrust Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of BeyondTrust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BeyondTrust Customer Loyalty Score by Gender
BeyondTrust's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BeyondTrust.
Male
70%
Yes
Female
N/A
Yes
BeyondTrust Product Quality
4.2/5
BeyondTrust has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BeyondTrust's overall Product Quality score rated by its users and customers.
BeyondTrust Product Information
BeyondTrust serves markets in the United States, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, and Germany. BeyondTrust supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
BeyondTrust’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated BeyondTrust's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated BeyondTrust the lowest at 3.9.
- Website
- http://www.beyondtrust.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SaaS
Languages Supported
English
Dutch
French
German
Product Type
Help Desk & Ticketing Software
Remote Support Software
Quick Insights into BeyondTrust Product Quality
BeyondTrust's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used BeyondTrust's products/services for 1 to 2 Years.
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Ranked BeyondTrust Product Quality the Highest
Ranked BeyondTrust Product Quality the Lowest
BeyondTrust Product Quality Score by Gender
BeyondTrust's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BeyondTrust.
Male
2.6/5
Female
N/A
BeyondTrust Product Quality Score by Usage
BeyondTrust's Product Quality score was rated the highest by customers who have used BeyondTrust's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BeyondTrust Product Quality Score by Industry
BeyondTrust's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
BeyondTrust Pricing
BeyondTrust ROI & Value For Money
4.1/5
BeyondTrust has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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BeyondTrust Pricing Plans
BeyondTrust has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from BeyondTrust.
Who Uses BeyondTrust?
Medium Businesses
Large Enterprises
Quick Insights into BeyondTrust ROI
BeyondTrust's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Tech industry.
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Ranked BeyondTrust ROI the Highest
Ranked BeyondTrust ROI the Lowest
BeyondTrust ROI Score by Gender
BeyondTrust's ROI score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BeyondTrust.
Male
3.1/5
Female
N/A
BeyondTrust ROI Score by Industry
BeyondTrust's ROI score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
BeyondTrust Customer Satisfaction (CSAT)
BeyondTrust Customer Satisfaction (CSAT) Score
66 / 100
BeyondTrust has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BeyondTrust Customer Satisfaction
BeyondTrust's Customer Satisfaction score was rated highest by Male customers.
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Ranked BeyondTrust Customer Satisfaction the Highest
BeyondTrust Customer Satisfaction Score by Gender
BeyondTrust's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BeyondTrust.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
BeyondTrust Customer Service
3.7/5
BeyondTrust has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About BeyondTrust's Customer Service
Address
Carlsbad, CA
Website
http://www.beyondtrust.com
Quick Insights into BeyondTrust Customer Service
BeyondTrust's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked BeyondTrust's Customer Service score.
Ranked BeyondTrust Customer Service the Highest
BeyondTrust Customer Service Score by Gender
BeyondTrust's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BeyondTrust.
Male
3.1/5
Female
N/A
BeyondTrust as an Employer
4.5/5
BeyondTrust has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BeyondTrust scored a 14 for Net Promoter Score and a 82 for Employee Net Promoter Score. NPS gauges how likely a customer of BeyondTrust would recommend the brand to a friend. ENPS measures how likely BeyondTrust employees would recommend working at BeyondTrust to a friend.
Net Promoter Score
14
NPS Score
| 49% | Promoters |
|---|---|
| 16% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
82
eNPS Score
| 88% | Promoters |
|---|---|
| 6% | Passive |
| 6% | Detractors |
