-10
NPS
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LogRhythm
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About LogRhythm's Brand
LogRhythm is a provider of log management, security information and event management solutions for organizations. Among its major competitors, LogRhythm is ranked in 7th place for NPS while Attivo Networks is 1st, and Splunk is 2nd. Overall, LogRhythm has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $4.98B
Brand at a Glance
84%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
LogRhythm CMO
LogRhythm Ranking
- #4 / 4 of its competitors
LogRhythm NPS
LogRhythm's Net Promoter Score (NPS) is a -10 with 40% Promoters, 10% Passives, and 50% Detractors. Net Promoter Score tracks whether LogRhythm's customers would recommend using the product based on a scale of -100 to 100.
LogRhythm Overall NPS
| 40% | Promoters |
|---|---|
| 10% | Passives |
| 50% | Detractors |
LogRhythm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Mar 2022 66 | Mar 2022 | 66 |
Apr 2022 0 | Apr 2022 | 0 |
Jul 2022 17 | Jul 2022 | 17 |
Oct 2022 -1 | Oct 2022 | -1 |
Dec 2022 -13 | Dec 2022 | -13 |
Nov 2024 -22 | Nov 2024 | -22 |
Apr 2025 -10 | Apr 2025 | -10 |
How Other Brands Compare
LogRhythm is ranked #4 for NPS among its competitors. Splunk and Rapid7 come in first and second, with IBM coming in at third. Among those competitors, it is the third most valued company behind IBM.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LogRhythm NPS vs. Competitors
Compared to its competitors, LogRhythm's NPS is rated right below EventTracker.
| COMPANY | NPS Score | |
|---|---|---|
 | Attivo Networks | 50 |
 | Splunk | 45 |
 | Rapid7 | 45 |
 | Alert Logic | 39 |
 | IBM | 26 |
 | EventTracker | 16 |
| LogRhythm | -10 |
LogRhythm Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of LogRhythm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LogRhythm Customer Loyalty vs. Competitors
Compared to its competitors, LogRhythm's Customer Loyalty score is rated right above Splunk, and is preceded by Attivo Networks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Attivo Networks | 100% |
| LogRhythm | 84% |
| Splunk | 83% |
| Rapid7 | 82% |
| Alert Logic | 81% |
| IBM | 79% |
| EventTracker | N/A |
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LogRhythm Product Quality
3.6/5
LogRhythm has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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LogRhythm Product Information
LogRhythm’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.logrhythm.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
LogRhythm Product Quality vs. Competitors
Compared to its competitors, LogRhythm's Product Quality score is rated right above EventTracker, and is preceded by Alert Logic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Attivo Networks | 4.5/5 |
| Splunk | 4.2/5 |
| IBM | 3.8/5 |
| Rapid7 | 3.8/5 |
| Alert Logic | 3.7/5 |
| LogRhythm | 3.6/5 |
| EventTracker | 3.5/5 |
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LogRhythm Pricing
LogRhythm ROI & Value For Money
3.6/5
LogRhythm has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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LogRhythm Pricing vs. Competitors
Compared to its competitors, LogRhythm's ROI score is rated right below Alert Logic.
| COMPANY | Pricing Score | |
|---|---|---|
| Attivo Networks | 4.2/5 |
| Splunk | 4.1/5 |
| EventTracker | 3.9/5 |
| Rapid7 | 3.9/5 |
| IBM | 3.8/5 |
| Alert Logic | 3.6/5 |
| LogRhythm | 3.6/5 |
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LogRhythm Customer Satisfaction (CSAT)
LogRhythm Customer Satisfaction (CSAT) Score
56 / 100
LogRhythm has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
0%
Satisfied
56%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LogRhythm Customer Satisfaction vs. Competitors
Compared to its competitors, LogRhythm's Customer Satisfaction score is rated right above EventTracker, and is preceded by Alert Logic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Attivo Networks | 100% |
| Rapid7 | 100% |
| Splunk | 78% |
| IBM | 76% |
| Alert Logic | 70% |
| LogRhythm | 56% |
| EventTracker | 0% |
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LogRhythm Customer Service
3.6/5
LogRhythm has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About LogRhythm's Customer Service
Address
Siena Court, The Broadway, Boulder, CO
Website
http://www.logrhythm.com
Phone Number
7204039955
LogRhythm Customer Service vs. Competitors
Compared to its competitors, LogRhythm's Customer Service score is rated right below Rapid7.
| COMPANY | Customer Service Score | |
|---|---|---|
| Splunk | 4.1/5 |
| Attivo Networks | 4/5 |
| IBM | 3.9/5 |
| Alert Logic | 3.9/5 |
| EventTracker | 3.7/5 |
| Rapid7 | 3.6/5 |
| LogRhythm | 3.6/5 |
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LogRhythm as an Employer
4.5/5
LogRhythm has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LogRhythm scored a -10 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of LogRhythm would recommend the brand to a friend. ENPS measures how likely LogRhythm employees would recommend working at LogRhythm to a friend.
Net Promoter Score
-10
NPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 42% | Promoters |
|---|---|
| 32% | Passive |
| 26% | Detractors |
